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Chapter 8: Troubleshooting
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To check a component’s installation, follow the same procedure as replacing the
component, except that you reinstall the original component rather than a new
one. In most cases, this action fixes a bad connection and allows VTrak to detect
the component. If this action does not correct the problem, replace the unit. See
Chapter 6 for instructions.
Event Notification Response
When you select Event Notification, WebPAM PRO sends popup and/or email
messages regarding its status. The messages you see depend on your
notification selection (see page 74) and what is currently happening in the VTrak.
The chart below gives the suggested action when the corresponding message is
displayed.
Event
Action
Controller Notification
Controller Unknown Error Unspecified problem with the Controller.*
Data Parity Error
SCSI data parity error.*
Command Parity Error
SCSI command parity error.*
Bus Reset
The Initiator sent a command to reset the SCSI bus,
to correct a problem.*
Unrecoverable Error
Restart the Promise Product to clear the problem.*
Abort Task
A normal event. Result of user action.
Clear ACA
Cleared an auto contingent alliance condition.*
LUN Reset
A normal event. Result of user action.
Initiator Error
iSCSI initiator error.*
Illegal Secondary Identify A target received a second Identify message with a
different LUN.*
Message Parity Error
iSCSI message parity error.*
Bus Reboot
The VTrak rebooted itself.*
* An occasional incident of one of these messages
does not necessarily indicate a problem. However,
if any of these messages appears repeatedly,
contact Technical Support.
Connection Notification
Connection Made
Normal result of logging in.
Connection Lost
Normal result of logging out. Also a result of poor
iSCSI cable or network connection.