Primera Impressa 2, User Manual

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Section 9: Troubleshooting 85
9
Troubleshooting
If you have difficulty operating your digital press, the troubleshooting suggestions
in this section should, in most cases, solve the problem. If you still have difficulty
after trying these suggestions, call the manufacturerÕs Technical Support Group or
your authorized reseller. Customer and technical support representatives are
available Monday through Friday, 7:30 AM to 6:00 PM Central Standard Time. You
may also leave a message 24-hours a day if youÕd like to have a representative call
you back the next business day. Technical support and printer driver upgrades can
also be obtained by connecting to http://www.fargo.com.
The printer does not even begin to print.
Symptoms: Nothing happens or an error message comes up in the Windows application
program.
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Make sure that the power cord is plugged in securely on both ends and that the
printer is turned ON. Confirm power is applied. The Cancel and On-Line LED
lights of the Printer controls and the Cancel LED light of the Cutter controls
must be illuminated in order for the digital press to function.
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Make certain that the printer cable is securely connected. An error message in
the software application telling you that the printer is not responding is usually
due to a missing or defective parallel interface cable. Always use a shielded, bi-
directional parallel cable (preferably an I-EEE 1284 type cable) that is no longer
than 6 feet in length.
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