Primera Impressa 2, User Manual

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Section 9: Troubleshooting 89
Digital Label and Decal Press 2 UserÕs Manual
The On-Line and Cancel LED lights under the Printer controls flash
together, then the On-Line light flashes alone several times.
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This indicates either the printer driver or the printerÕs firmware version is not
compatible with the other and that one or the other is outdated. Contact
Technical Support for information on the most recent versions of each.
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This can also indicate a more serious printer error has occurred. Contact
Technical Support for details.
The print media or ribbon is jammed.
Symptoms: The digital press stops printing and the Printer On-Line LED light is flashing.
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Check that you have properly loaded print media and a print ribbon according
to the instructions in Section 4. Print media should always be loaded with the
print side facing down (backing side up).
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Check that you have loaded compatible print supplies according to the
descriptions given in Section 4. Remember, only supplies within the same #100,
#200, or #300-Series can be used with one another.
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If the print media is not feeding effectively from the Media Supply Tray,
separate the print media to assure it is not sticking together. Also, be sure the
Media Supply TrayÕs In-Feed Clutch is set properly according to Section 4-H.
You may also need to clean the In-Feed Rollers according to Section 8-F.
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If you have removed the Print Pressure Bracket according to the instructions in
Section 8-I, be sure it was re-installed properly according to these same
instructions. In particular, check that the Sensor Connector was properly
reconnected.
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Clear all jams according to Section 8-G, H, or I.
My prints have thin lines in them.
Symptoms: Random lines appear in output that travel the entire length of the print, from
top to bottom.
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Most likely due to dust or other debris on the Printhead. Review the proper
procedures for Printhead cleaning in Section 8-B.
My #100-Series wax/resin prints have streaks in them.
Symptoms: Faint streaks appear in wax/resin output that always travel along each outside
edge of the printed sheet.
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Most likely due to dirty Pinch Rollers. See Section 8-J for instructions on
cleaning these rollers and on what you can do to prevent such streaks in the
future.
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