Primera Impressa 2, User Manual

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88 Section 9: Troubleshooting
Digital Label and Decal Press 2 UserÕs Manual
The On-Line LED light under the Printer controls or the Cancel LED light
under the Cutter controls is flashing erratically.
This indicates a data transmission error. In other words, the digital press is not
properly receiving the print data. If such an error occurs, select the Cancel Print
button in the 32-Bit Print Spooler to cancel the print job, and correct the problem.
Then, press the printerÕs Cancel button to clear its memory, and resend the print
job. If necessary, you can also reset the printer by simultaneously pressing the
CutterÕs Cancel and Pause buttons or by simply turning the printer power OFF and
ON (see Section 3-D for more information on the button functions). Note that if the
32-Bit Print SpoolerÕs
Save last job for reprint option was selected, you simply
have to select the spoolerÕs Print button to resend the job. Refer to the following list
for possible causes to this printer error condition.
■
If you have canceled the printer during a print job, is the computer still trying
to send the print job? If so, cancel the print job in the software and resend it.
■
This condition can sometimes be caused by using a substandard interface cable.
Always use a shielded, bi-directional parallel cable (preferably an I-EEE 1284
type cable) that is no longer than 6 feet in length.
■
Do you have the unit connected through a switch box? If so, connect it directly
to your computer. Do not connect the digital press through a switch box, as this
can interfere with the flow of print data.
■
If using the system print spooler of Windows and your printer starts printing
and stops, you may need to increase your Transmission Retry Value. To do this,
right-click on the Digital Label Press 2 icon within the Printers window. Then
select
Properties and click on the Details tab. Under Timeout Settings, increase
the Transmission Retry Value from 45 to 900.
The Cancel LED light under the Cutter controls is flashing rapidly.
This indicates an error has occurred with the cutter. If such an error occurs, correct
the problem and press the CutterÕs Pause button to resume cutting (see Section 3-D
for more information on the Cutter button functions). Refer to the following list for
possible causes to this cutter error condition.
■
Make sure the cutter door is securely shut.
■
If the cutter stops cutting in the middle of a cut job, this is considered a cutter
Òstall.Ó Cutter stalls can be caused if the cut pressure is set too high or if the
cutter blade has become dull. Check and/or replace the cutter blade according
to Section 8-K.
■
The cutter may not be sensing the cutter target due to improper printing of the
target. Check that the print media is stacked and loaded evenly within the
Supply Tray and that the trayÕs Media Guides are pushed securely against the
media stack. Also, check that each cutter target is being completely printed.
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