Pitney Bowes EDGE 7.11, Reference Manual

Page: 824 / 896

Telephony Messaging Interface Call Flow Examples
Telephony Gateway Reference Manual 824
Predictive Dialing
The messages described in this section relate to using EDGEdial for
TMI. This requires both the TMI module and the EDGEdial module to
be enabled.
1. The agent logs into EDGE Client causing a LOGON message to
be sent by the EDGE servers.
0025LOGON,0, ,khp,4004,khp
2. The TMI server responds with a RESP message, indicating suc-
cess or failure. If successful the TMI server should also send an
AGTSTATS event for each queue indicating the status of the
agent is now Logged On.
0029RESP,0,LOGON,0,Successful
0018AGTSTATS,0,11,
3. The EDGEdial server sends a request to place a predictive call
now that there is an agent logged in. The call is placed using a
predefined virtual extension.
0050PREDICTIVE,0,4009,9496226200,8001,5,0,EDGEDIAL
4. The TMI server responds with a RESP message indicating suc-
cess or failure as shown by the following scenarios:
If a failure, it may indicate that the call could not be dialed,
for example because all the outbound trunks are in use or
the phone number did not contain the valid number of dig-
its.