Pitney Bowes EDGE 7.11, Reference Manual

Page: 339 / 896

TELEPHONY Verb Disconnect
Telephony Gateway Reference Manual 339
For SER, the disposition code must be two
numeric digits. For a list of SER disposition codes
consult your SER documentation.
For Davox, this can be used to specify a Termina-
tion Code for the call. If using an agent recall ter-
mination code to specify a callback for the current
call, the
Callback date/time property must have a
valid date or time.
Using a terminate call disposition code (instead of
an agent recall code), causes the agent to be
immediately made available for a new call, there-
fore this is not recommended.
This property is only used with the Davox and SER
gateways and
EDGEdial Plug-in.
Callback date/time The date and time to schedule the callback. A
valid date and time must be specified. For a listing
of the required formats, see
Table 8-3 .
This field must be used with a valid agent recall
Dialer disposition code .
This property is only used with the Davox gate-
way.
Disconnect ext/
number The extension or phone number of the agent to
disconnect; can be a literal, or a field or variable
containing the workstation ID.
Properties: (continued)