Pitney Bowes EDGE 7.11, Reference Manual, Page: 757 / 896

Genesys Inter-Site Data Transfer
Telephony Gateway Reference Manual 757
Inter-Site Data Transfer
The EDGE Telephony Gateway for Genesys transfers data transpar-
ently between sites that use Avaya Definity switches with the UCID
feature enabled. This enhancement is available as an alternative to
using the Genesys T-Server to complete the data transfer.
To implement this approach, the originating and destination sites
must use Avaya Definity switches, the switches must share a com-
mon EDGE telephony server, the UCID feature must be enabled on
both sites, and a new environment variable must be set (see
Environ-
ment Variable ). The environment variable points to the directory
where the user data is preserved while the call is transferred between
sites.
One of the major advantages of the UCID approach is that you no
longer need to preconfigure destination sites in the Genesys Avaya
DefinityT-Server. Another advantage is that you no longer use the
location property to identify the destination.
When UCID is enabled on Avaya Definity switches, the Genesys T-
Server returns the connection’s UCID in the Extensions of call events.
The Dialing event creates a temporary file where the UCID is a com-
ponent of the filename. Then, EDGE writes the user data into the file
from the Genesys Call event data. Transferring the call triggers the
Ringing event, which retrieves the user data from the temporary file,