Pitney Bowes EDGE 7.11, Reference Manual

Page: 550 / 896

File Layouts CALLSET
Telephony Gateway Reference Manual 550
013 Overflow pool ID (alphanumeric).
014 Pool control origination ID (alphanumeric).
015 Pool stats origination ID (alphanumeric).
016 Max inbound line limit (>= 0).
017 Pacing method; can be one of the following:
0
1
2 Manual.
Agent Utilization.
Mean Hold Time.
018 Agent utilization target (0 – 100, default = 80).
019 Mean hold time (>= 0, default is 5).
020 Number of casual agent redial attempts (0–10;
default is 0).
021 Pacing drop adjustment (Y or empty; default: empty).
64 InterVoice campaign options call type; can be one of the fol-
lowing:
2
3 Predictive Hold.
Predictive Drop.
65 InterVoice casual agents. This multivalued field is a multi-sub-
valued field as well. There is a maximum of 200 values. Values
001–200 each have 3 subvalues as follows:.
Table B-1. CALLSET File Layout (continued)
F i e l d
Position
Description