Pitney Bowes EDGE 7.11, Reference Manual

Page: 740 / 896

SER SER Messages
Telephony Gateway Reference Manual 740
i The dial attempt was incomplete. The telephone did not
ring and no connection was made.
l With interactive answering machine detection active, at
the same moment that the analyses was completing, the
agent recognized a live voice and canceled the analysis.
M The dial attempt was answered by a modem or fax
machine.
N Used for Outbound campaigns only, the call was aban-
doned.
O Used for Outbound campaigns only, the call was con-
nected to an agent.
o With interactive answering machine detection active, the
analysis identified an answering machine, but the agent
recognized a live voice and canceled the analysis.
P A preview call that was passed to a pre–assigned agent.
p A scheduled preview callback; when the callback time is
reached, the call will be passed to a pre–assigned agent.
Q The record was transferred from one agent to any agent in
another campaign. This was a queued transfer.
R The dial attempt resulted in a ring no answer.
Table J-3. SER Status Codes (continued)
Status Code Description