Pitney Bowes EDGE 7.11, Reference Manual

Page: 165 / 896

Dialer Setup Callsets
Telephony Gateway Reference Manual 165
the Callset Queues option. The call is redialed from that
queue at the time specified by the alternate dial type.
• The end queue is not part of the callset. If the end queue is
part of the callset, the call is dialed again as part of that
queue’s call list.
For more information on end queues, see Queues .
When a call is sent to an end queue, the following actions occur:
• The starting phone number is written to the TELNO field.
• The ALTINDEX field is reset to the starting index.
• The destination queue that would have been appropriate (for
example, the destination queue for the non-connect status
code that was last returned) is written to the STATUS file field
DEST_QUEUE. This allows the calls in the end queue to be
sorted by the final non-connect status code, such as all the
busies, all the answering machines, and so on.
If the campaign is closed before the telephone numbers cycle back
to the original phone number, whichever alternate phone number
was last used remains in the TELNO field.