Pitney Bowes EDGE 7.11, Reference Manual

Page: 119 / 896

Agent Setup Workstation ID Properties
Telephony Gateway Reference Manual 119
Inbound Explicit is often used in
applications where the agent must
perform additional guide processing
after disconnecting a call. It prevents
agents from receiving new calls
while performing after call guide
work for the previous call.
Inbound
Implicit P l a c e s t h e a g e n t i n a u t o m a t i c
inbound mode. The switch automat-
ically makes the agent available for
the next call when the previous call
is disconnected.
Inbound Implicit is only used in
applications where the agent can
receive a new call while still complet-
i n g t h e g u i d e f o r t h e o l d c a l l .
Because the agent may receive a call
when they are not on Auto-Receive,
they may receive a call without the
corresponding screen pop.
Predictive
Outbound For the AIT EDGEdial plug-in, places
the agent in predictive outbound
mode.
Ready The agent is available to take calls.
For information, see your switch doc-
umentation.