Pitney Bowes EDGE 7.11, Reference Manual

Page: 510 / 896

Troubleshooting Dialer Gateway Problems
Telephony Gateway Reference Manual 510
• The REQUEUE utility was run inappropriately while the pre-
dictive dialer is active. To correct this, log all agents off the
system, close the campaign (if the
Close callset on last signoff
property is not set), and restart the telephony servers.
EDGEdial for
Aspect Error
Unable to
Allocate Virtual
Agent
With EDGEdial for Aspect, agents are unable to login to EDGE Client
successfully in telephony mode, and the error is "Unable to Allocate
Virtual Agent" in the switch log. The following are possible reasons:
• The Aspect Outbound Application Integration option is not
installed.
• Verify that the telephony device contains the correct informa-
tion by DUMPing it from ACL. Line 55 should contain the fol-
lowing:
5^]1^]2^]4^]N^]YYYYYYYYYYNNNNNNNNNN^]YYYYYNNNNN
EDGEdial Error
1014 Unable to
Open Campaign
With EDGEdial, agents in EDGE Client cannot successfully select
Auto-Dial; the error 1014, Unable to Open Campaign is received. The
following is a possible reason:
• The dungle card was not installed on the EDGEdial PC. The
dungle card is hardware (an internal slot card or little box
connected to the parallel port) that is read by the program for
licensing.