Pitney Bowes EDGE 7.11, Reference Manual

Page: 360 / 896

Miscellaneous Telephony
Telephony Gateway Reference Manual 360
3 ACD Agent Status Extension
or ACD split agent talk state
agent work mode Returns the current work mode
of an agent (manual in, auto in,
after call work, auxiliary work)
and the agent’s talk state (on call
or idle).
4 Station Status Extension agent talk state Returns the talk state of an exten-
sion (on call or idle).
5 Third Party Call Audit — — Not supported.
6 ACD Agent Login Audit ACD split active agent list Returns a list of agents currently
active on the specified ACD split.
Eight extensions are returned per
query.
7 Date/Time Query — YY
MM
DD
HH
MM
SS Returns the current date and
time on the switch in the format
YYMMDDHHMMSS.
Table 8-6. CV/LAN Miscellaneous Command Status
Information (continued)
Value ASAI Feature/Service Parameter Return Values Return Values Description