Pitney Bowes EDGE 7.11, Reference Manual

Page: 417 / 896

Transfer
Telephony Gateway Reference Manual 417
Properties:
Station to
transfer to The destination of the transferred call; can be a literal, or
a field or variable containing the destination.
Typically this is a workstation ID, ACD group, predictive
dialer campaign, or external phone number. The accept-
able values vary based on the gateway; see the Notes
section.
If executing a consultative transfer by performing a Start
Consultation command, then a Transfer, no value is
needed for this property. The call is transferred to the
third party.
Or operator
ID The EDGE user ID to transfer to; can be a literal, or a field
or variable containing the EDGE user ID. The agent must
be currently logged in, or the transfer is not attempted.
This property is not used with Aspect and Aspect Contact
Server.
Dialer dispo-
sition code The code to send to the dialer when a transfer is sig-
naled; can be a literal, or a field or variable containing
the disposition code. The dialer disposition code is only
used with transfers to another station or campaign. For
a list of EIS disposition codes, consult your EIS documen-
tation. The disposition code must be two numeric digits.
This property is only used with the EIS Gateway.