124
Others
Troubleshooting guide
Item
Problem
Cause/Solutions
Web interface
Cannot access the Web interface.
)
Refer to “Network” (
125).
)
When DHCP is used, check if the IP
address has been acquired and it has
not been updated.
)
Check that HTTP is not blocked by the
network settings.
)
Connect the unit directly to the PC with
a crossover cable to access the Web
interface. Disable the unit’s DHCP
access.
Garbled characters.
)
Make sure the character code settings
for the browser are “Auto” or “UTF-8”.
For details of the settings, refer to the
user manual for the Web browser.
Layout looks wrong, such as all
sub-menus are displayed.
)
Enable JavaScript.
For details of the settings, refer to the
user manual for the Web browser.
Cannot upload/download file on
the menu below.
`
“Config”/“Configure”
“Save/
Restore”
`
“Manage”
“Update Software”
`
“Manage”
“Save Log Dump”
)
Check your browser settings, allow the
file upload or download.
For details of the settings, refer to the
user manual for the Web browser.
)
Check the access rights to the folders
and files to be uploaded/downloaded.
