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Panasonic KX-TVS75, Installation Manual

The Panasonic KX-TVS75 user manual is essential for utilizing the full potential of this exceptional product. Ensure that you have every piece of information required to make the most of your device by downloading the free subscriber's manual from our website.

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7.4

TROUBLESHOOTING GUIDE

SYSTEM MAINTENANCE AND TROUBLESHOOTING

163

Connected terminal (RS-
232C port) does not operate.

•

Improper connection.

•

Improper setting of the 
parameter.

•

Connect the cable firmly.

•

The terminal and VPS should 
have the same parameter 
settings for Baud Rate, Word 
Bit Length, Parity and Stop Bit 
Length.

Unable to make 
reconnection when the line is 
busy.

•

Improper setting of the busy 
signal reconnection procedure.

•

Readjust the busy signal 
reconnection procedure to that 
of the connected PBX.

Unable to make a no-
response reconnection.

•

Improper setting of the 
no-response reconnection 
procedure.

•

Readjust the no-response 
reconnection procedure to that 
of the connected PBX.

Table 36 

PROBLEM

PROBABLE CAUSE

POSSIBLE SOLUTION

Summary of Contents for KX-TVS75

Page 1: ...ice Processing System Installation Manual KX TVS75 KX TVS75 KX TVS100 KX TVS200 www voicesonic com Phone 877 289 2829 3DQDVRQLF 7HOHSKRQH 6 VWHPV Panasonic KX TVS75 KXTVS75 TVS75 KX TVS100 KXTVS100 TV...

Page 2: ...2...

Page 3: ...it is equipped with a 3 wire grounding plug The plug will only fit into a grounded power outlet Do not modify this plug in any way If it cannot be inserted into the outlet have the outlet replaced by...

Page 4: ...ce Panasonic Factory Servicenters for this product are listed in the servicenter directory Consult your authorized Panasonic dealer for detailed instructions WARNING THIS UNIT MAY ONLY BE INSTALLED AN...

Page 5: ...CATED INSTALLED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE Trademarks HyperTerminal is registered trademark of HILGRAEVE INCORPORATED IBM is registered trademark of International Business Machines Co...

Page 6: ...he Federal Communication Commission pursuant to the procedures set forth in Subpart E of Part 68 of the FCC Telephone Equipment Rules Telephone Network and Terminal Equipment compatibility Availabilit...

Page 7: ...request of the Telephone Company inform the Telephone Company of the particular line s to which such connection is made the F C C registration number see the label on the bottom or back of the unit an...

Page 8: ...or the KX TVS200 25 1 3 10 Recommendations for System Configuration 25 1 4 DIGITAL INTEGRATION 27 1 4 1 General All Models 27 1 4 2 KX TVS75 100 Connection Example 27 1 4 3 KX TVS200 Connection Exampl...

Page 9: ...TEGRATING THE VPS WITH THE PANASONIC KX TD DIGITAL PBX 4 1 GUIDELINES FOR DIGITAL INTEGRATION 76 4 1 1 Why Digital Integration is Important 76 4 2 CONNECTING THE KX TVS75 100 200 WITH THE PANASONIC KX...

Page 10: ...119 5 4 2 Department Dialing 119 5 4 3 Operator Parameters 119 5 5 SETTING MAILBOXES 122 5 5 1 Mailbox Setting Menu 122 5 5 2 Entering a Mailbox 122 5 5 3 Deleting a Mailbox 125 5 5 4 Password Reset 1...

Page 11: ...SYSTEM REPORTS 153 7 3 1 Mailbox Assignments 153 7 3 2 COS Class of Service Assignments 154 7 3 3 System Service Report 155 7 3 4 Call Account Report 156 7 3 5 Port Usage Report 156 7 3 6 Port Usage S...

Page 12: ...C3 SETTING COS CLASS OF SERVICE PARAMETERS 251 C4 SETTING THE SYSTEM CLOCK 254 C5 CHECKING SYSTEM USAGE SYSTEM REPORTS 255 C6 DELIVERING MESSAGES 257 C7 CUSTOMIZING THE SYSTEM MANAGER S MAILBOX 259 C...

Page 13: ...VOICE PROCESSING SYSTEM OVERVIEW 13 Section 1 VOICE PROCESSING SYSTEM OVERVIEW...

Page 14: ...VPS can list single digit numbers for each available extension mailbox or department Callers who know the extension of the person they wish to reach may dial the extension number at any time Callers...

Page 15: ...he call then rings at the next available phone The KX TVS75 100 200 supports UCD functions with very limited capabilities Because the incoming call is forwarded as an intercom path and not a DIL direc...

Page 16: ...em parameters through the System Manager s Mailbox Message Management is concerned with recording voice prompts through the Message Manager s Mailbox These messages include company greetings the compa...

Page 17: ...100 and 200 models are programmed identically The KX TVS75 is initially configured with 2 ports and 6 h of storage The KX TVS100 is initially configured with 2 ports and 18 h of storage The KX TVS200...

Page 18: ...inet KX TVS200 Main Cabinet Panasonic TVS100 VOICE PROCESSING SYSTEM Power Indicator Power Switch AC Inlet EIA RS 232C Connector Ground Terminal Fuse Panasonic TVS200 VOICE PROCESSING SYSTEM Power Ind...

Page 19: ...KX TVS200 Inside View of the Main Cabinet POWER SLOT 1 SLOT 2 SLOT 3 Hard Disk Drive Port Card Rotary Switch Slot For Optional Card Power Indicator Grounding Strap POWER SLOT1 SLOT2 SLOT3 Ferrite Core...

Page 20: ...proximately 6 h TVS75 or 18 h TVS100 of messages from callers The TVS200 can record 32 h of messages The hard disk is controlled by the central microprocessor Grounding Strap Protects the printed circ...

Page 21: ...and a DSP The telephone interface of the KX TVS204 transmits and receives ONLY digital signals with a Panasonic KX TD Digital PBX The DSP has the same features as the KX TVS102 CPU Card 1 system Main...

Page 22: ...on Station to station DTMF signaling Message Waiting Notification from an SLT single line telephone Screened transfer from an SLT Message Waiting Notification on proprietary multi line sets message li...

Page 23: ...from and why and recognize what the caller wants to do Some features are available only with DPT integration Live Call Screening Two Way Recording Two Way Transfer Direct Mailbox Access Intercom Pagi...

Page 24: ...alls The KX TVS75 can not be expanded The KX TVS100 expands to 4 ports with an additional Port card See 1 3 8 Expansion Capabilities for the KX TVS100 The KX TVS200 expands to either 12 ports in D PIT...

Page 25: ...for System Configuration General guideline a ratio of 6 1 for every 6 lines 1 port There are 2 questions to ask when considering how many ports are desirable Are the ports answering all incoming calls...

Page 26: ...1 3 SYSTEM BASICS 26 VOICE PROCESSING SYSTEM OVERVIEW Table 6 CO Lines Port 1 4 1 5 8 2...

Page 27: ...ed to work together 1 4 2 KX TVS75 100 Connection Example For example you can connect jack 15 of the KX TD1232 to Port 1 of the VPS with a 4 wire connection see diagram below This connection creates 2...

Page 28: ...t jack of the KX TVS200 must be connected to the lowest number jack assigned as a Voice Mail Port Assignment in KX TD series See the following connection examples Connection Example KX TVS204 3 PBX KX...

Page 29: ...ephone interfaces Connection Example KX TVS102 3 Inband None Integration Mode PBX KX TD Series TVS200 SLOT 3 Jack 5 Port 9 Port 10 Jack 6 Jack 4 SLOT 2 Jack 3 Port 5 Port 6 Jack 4 Jack 3 SLOT 1 Jack 1...

Page 30: ...1 4 DIGITAL INTEGRATION 30 VOICE PROCESSING SYSTEM OVERVIEW...

Page 31: ...INSTALLATION 31 Section 2 INSTALLATION...

Page 32: ...Both require space above for cooling and space on the sides for maintenance and inspection 2 1 2 Wiring Do not wire the telephone cable parallel to an AC power source computer telex etc If cables are...

Page 33: ...Usage Environment Temperature 5 C 40 C Relative humidity 10 50 Shock Under 5 G Vibration 5Hz 22Hz 0 0042cm 0 020inch displacement double amplitude 1 octave per minute 23Hz 350Hz Under 0 5G Magnetic F...

Page 34: ...will be satisfactory However in some cases this ground may be installed incorrectly Therefore the following test procedure should be performed Test Procedure 1 Obtain a suitable voltmeter and set it f...

Page 35: ...grounded This condition should be corrected by a qualified electrician per article 250 of the National Electrical Code 5 If a reading of 0 V at 1 terminal and a reading of 108 V AC 132 V AC at the ot...

Page 36: ...he road 3 Check the software version See Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS KX T123211D See 3 3 2 KX T123211D Software Verification and Programming 4 For the KX TVS200 ins...

Page 37: ...n the voice processor loses power 6 Perform Quick Setup See Section 5 CUSTOMIZING THE SYSTEM 7 Check Quick Setup 8 Set up Class of Service COS for each user Customize voice prompts if necessary See Ap...

Page 38: ...g port expansion card KX TVS204 4 Digital port expansion card No port cards are installed at the factory CAUTION Before installing an optional port card it is very important that the power to the unit...

Page 39: ...te The following five steps are for the KX TVS200 Please refer to them for the KX TVS100 1 Remove the adhesive tape from the card 2 KX TVS102 only Loosen remove and discard the screw under the tape wi...

Page 40: ...LOT 1 using the guide rails for the KX TVS100 insert the optional port card into SLOT 2 5 Press the left and right card latches firmly then fix the grounding strap to the unit with a screwdriver SLOT1...

Page 41: ...2 4 INSTALLING PORT EXPANSION CARD KX TVS100 KX TVS200 INSTALLATION 41 SLOT 3 SLOT 2 SLOT 1 Guide Rail TVS204...

Page 42: ...X TD systems that use DPT integration Use a 2 conductor wire for connections to all other PBXs 4 Conductor Wire Modular Connection 2 5 2 Connection to DPT Extensions Port 1 of the KX TVS75 Y G R B Y G...

Page 43: ...T 1 SLOT 2 SLOT 3 Telephone Line Modular Jacks To Extension Port of the PBX Y G R Y G R To KX TD1232 816 308 DPT Extn 1 1 1 The lowest number DPT port of the VPS POWER SLOT 1 SLOT 2 SLOT 3 Telephone L...

Page 44: ...rts 1 2 of the KX TVS100 PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks PORT 2 0 9 8 7 6 5 4 3 2 1 To Extension Ports of the PBX Y G R B Y G R B To Extension Ports of Non DPT PBX2 POWER SLOT 1 SLOT...

Page 45: ...2 5 CONNECTIONS KX TVS75 100 INSTALLATION 45 Ports 1 4 of the KX TVS100 POWER SLOT 1 SLOT 2 SLOT 3 Telephone Line Modular Jacks To Extension Ports of the PBX To Extension Ports of Non DPT PBX2 G R G R...

Page 46: ...ard KX TVS204 2 Digital Analog ports expansion card KX TVS102 One KX TVS204 card 2 jacks can support 4 VPS ports using the DPT Integration mode The KX TVS204 card does not function with any other inte...

Page 47: ...rations and the available number of ports in each case Table 9 Card Configuration DPT Integration KX TVS200 Pattern No SLOT 1 Port 1 2 3 4 SLOT 2 Port 5 6 7 8 SLOT 3 Port 9 10 11 12 Total Number of Po...

Page 48: ...ort 5 6 2 22 TVS102 Port 9 10 2 23 TVS102 Port 1 2 TVS102 Port 5 6 4 24 TVS102 Port 1 2 TVS102 Port 9 10 4 25 TVS102 Port 5 6 TVS102 Port 9 10 4 26 TVS102 Port 1 2 TVS102 Port 5 6 TVS102 Port 9 10 6 T...

Page 49: ...TVS102 Port 1 2 TVS102 Port 9 10 4 6 TVS102 Port 5 6 TVS102 Port 9 10 4 7 TVS102 Port 1 2 TVS102 Port 5 6 TVS102 Port 9 10 6 Table 10 Card Configuration non DPT Integration KX TVS200 Pattern No SLOT...

Page 50: ...s and diagnose the system with the menu driven program Other RS 232C ASCII terminals can also be used but it is recommended that a terminal that supports VT emulation be the first choice The wiring an...

Page 51: ...l Name Circuit Type EIA CCITT 1 2 FG TXD Frame Ground Transmitted Data AA BA 101 103 3 4 RXD RTS Received Data Request To Send BB CA 104 105 6 DSR Data Set Ready CC 107 7 8 SG DCD Signal Ground Data C...

Page 52: ...gnals are being transmitted Received Data RXD input Conveys signals from the terminal printer to the unit Request To Send RTS output This lead is held on whenever DSR is on Signal Ground SG Connects t...

Page 53: ...INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS 53 Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS...

Page 54: ...of the PBX If the PBX does not have this feature the VPS cannot transfer calls directly to the correct mailbox and play the busy or no answer greeting for that mailbox 3 1 3 How the VPS and the PBX Co...

Page 55: ...Following are the minimum current and voltages that the PBX must supply Station to Station DTMF Signaling For system users to access VPS services and features they must be able to send DTMF tones fro...

Page 56: ...hookswitch flash 2 Dials the extension 3 Checks to see if the called subscriber is in out or on another line and whether or not that subscriber accepts the transfer 4 Completes the transfer by going o...

Page 57: ...n using a CO central office line directly to the KX TVS75 100 200 Each port on the VPS should be matched to the type of signaling the PBX expects If you need to change these settings refer to the PBX...

Page 58: ...dial operator extn Extension Transfer Sequence Tells the VPS how to transfer a call to an extension Example FTX hookswitch flash dial tone dial extn Alternate Extension Transfer Sequence Tells the VP...

Page 59: ...uence is carried out by the VPS to perform call waiting when the extension being called is busy PBXs differ in how they handle this function Test from an SLT to determine the sequence Release Sequence...

Page 60: ...another Voice Mail port is able to answer This lets the first Voice Mail port usually an Auto Attendant send the call to the other Voice Mail port 7 ForwardedtoVoice Mail Busy The extension dialed is...

Page 61: ...one None None None Inband Inband Inband Inband Inband Inband Operator Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Extension Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FT...

Page 62: ...l integration and DTMF integration features are also enabled 3 Enable System Program 81 to turn on DTMF Integration On extensions with the Voice Mail port parameter enabled the KX T123211D can send co...

Page 63: ...warded to an extension that is also forwarded the forwarding will not work Call Hunting Hunting does not interfere with Follow on ID Call Transfer Calls transferred to an extension with Follow on ID a...

Page 64: ...or 4 rings for each extension connected to the KX TVS75 100 200 Use System Programs 49 Day Mode and 50 Night Mode CO Mode Set the mode for each applicable CO to Normal Use System Programs 51 and 52 t...

Page 65: ...Recommended CO Line feature settings a If the KX TVS75 100 200 is answering all incoming calls CO Mode Use System Programs 414 Day Mode 415 Night Mode 416 Lunch Mode to set this parameter Program all...

Page 66: ...parameter 3 3 4 Programming the KX TD816 KX TD1232 and KX TD308 for Voice Mail Integration with Inband Signaling Select the station ports to be connected to the VPS Only use 2 station ports from each...

Page 67: ...4 Enable XDP ports Place Voice Mail extensions in Extension Group 8 1 System Data Programming BATCH 2 System Data Programming INTERACTIVE 3 Disk File Management 4 DSHS Management 5 DSHS Connect Disco...

Page 68: ...05 1 105 Y 05 2 205 06 1 106 Y 06 2 206 07 1 107 Y 07 2 207 08 1 108 Y 08 2 208 1 Y Y Y Y Y Y Y Y Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N...

Page 69: ...01 Operator 1 Disable Manager Disable Local Access Priority TRG No Call Hunting EXG No SPD TRS Override CO Auto Hold by Push DSS Key Adjust Time Disable Enable 01 00 AM 1 D 2 D 3 D 4 D 5 D 6 D 7 D 8...

Page 70: ...nsions will be attached to Voice Mail If using XDP ports enable XDP for the connect jacks Please Voice Mail extensions in Extension Group 8 1 System Data Programming BATCH 2 System Data Programming IN...

Page 71: ...ing Main Menu 7 Choose Miscellaneous from the System Menu jack 1 1 1 2 2 1 2 2 3 1 3 2 4 1 4 2 5 1 5 2 6 1 6 2 7 1 7 2 8 1 8 2 Ext 11 21 12 22 13 23 14 24 15 25 16 26 17 27 18 28 Name XDP N N N N Y N...

Page 72: ...ay Night E mergency Quick Dial F loating Extensions Fle X ible Numbers M iscellaneous P H antom Extensions Seria L Interface S P ecial Carrier T imers Add F U nctions SYSTEM Add Functions C OS V M Sta...

Page 73: ...lines DIL to the first extension of the Voice Mail hunt group Sub Menu CO Line Setting AuxPorts ALT U Manager ALT M System ALT Y CO Line ALT L Station ALT S TRS ALT T TRS ALT A Settings 1 Settings 2...

Page 74: ...3 3 CONNECTING THE VPS WITH PANASONIC KX T SERIES PBXs 74 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS...

Page 75: ...INTEGRATING THE VPS WITH THE PANASONIC KX TD DIGITAL PBX 75 Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX TD DIGITAL PBX...

Page 76: ...VS75 100 200 System comes from the factory already set up for a KX TD1232 PBX When the power is turned on for the first time the VPS will try to communicate with the KX TD1232 through Digital Integrat...

Page 77: ...hods of programming are available on the KX TD1232 The instructions below show how to program without the operating and maintenance tool For instructions on programming with the operating and maintena...

Page 78: ...Digital Integration information to those ports KX TVS75 2 ports assign 1 jack KX TVS100 4 ports assign 2 jacks KX TVS200 12 ports assign 6 jacks Note If you are configuring a 2 cabinet system all Voi...

Page 79: ...ss the NEXT button SP PHONE Screen output VM 01 _ _ 1 165 _ _ the first port number you entered in program 117 d Enter the extension number that you want this port to have The default extension number...

Page 80: ...rn the power switch to ON on the KX TD1232 The calls to the VPS can be processed after the Power Indicator stops flashing After turning the power on the system starts up in the following sequence The...

Page 81: ...nter the Number 2 Select 2 because Quick Setup is only available when using a VT100 terminal Table 21 Cause Remedy The PBX is not a KX TD series system Since the default PBX type for the KX TVS75 100...

Page 82: ...same time b Verify the Operating and Maintenance version being used This version must be 3 00 or higher to program the KX TD1232 for Digital Integration Note If you have an older version of the maint...

Page 83: ...ction date of the PBX must be May 8 1995 or later For KX TD816 the version must be at least version P401A dated 09 05 96 or higher for Digital Integration to be utilized For KX TD308 any version can b...

Page 84: ...e System Data Programming Main Menu Select Line Program all lines DIL to the first extension of the Voice Mail hunt group 01 Day Night 02 Class of Service 03 Speed Dial 04 Absent Message 05 Flexible N...

Page 85: ...able to communicate through Digital Integration We recommend that the KX TD1232 system have any optional extension cards and telephones connected before starting the VPS When running the Quick Setup...

Page 86: ...ample Jack 02 Voice Mail numbers 01 02 Jack 03 03 04 Each jack entered gives 2 Voice Mail ports 3 Skip this step unless setting flexible numbering System Program 118 Voice Mail Extension Number Assign...

Page 87: ...e 1 VT100 7 Turn the rotary switch on the KX TVS75 100 200 to position 5 Only perform this step when initially setting up the system CAUTION Turn the rotary switch to position 5 will default the Voice...

Page 88: ...is not Established Table 22 Cause Remedy The PBX is not a KX TD series system Since the default PBX type for the KX TVS75 100 200 is set to KX TD1232 at the factory this message will always appear whe...

Page 89: ...stration Top Menu Select 5 for Quick Setup and follow the Automatic Configuration Instructions Turn the rotary switch to position 0 after initialization is complete The PBX is not programmed properly...

Page 90: ...rmines whether the mailbox continues to record after the user intercepts the call 4 3 2 Live Call Screening Recording Mode Assignment This program allows the VPS to continue recording the conversation...

Page 91: ...g recorded To intercept the call flash the hook 4 3 4 Live Call Screening Button Assignment For the Live Call Screening feature to work at an extension the extension must have an LCS button on it and...

Page 92: ...all Screening Password Assignment To allow the Live Call Screening feature to work at an extension the extension must have the LCS button lit To light this button on the phone press the LCS button the...

Page 93: ...extension users to record conversations into their mailboxes by pressing the Two Way Recording TWR button 4 3 10 Two Way Recording Button Assignment For the Two Way Recording feature to work at an ex...

Page 94: ...sion This is a station level program and should be done at each individual phone 1 Enter Station programming a With the phone on hook Press the PROGRAM button b Press 99 Display changes to PITS PGM Mo...

Page 95: ...IGITAL PBX 95 4 3 13 Voice Mail Transfer Button This feature is used to transfer calls directly to a Voice Mailbox It can be used with DPT or Inband Signaling 1 Enter Station Programming 2 Press unuse...

Page 96: ...4 3 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES 96 INTEGRATING THE VPS WITH THE PANASONIC KX TD DIGITAL PBX...

Page 97: ...CUSTOMIZING THE SYSTEM 97 Section 5 CUSTOMIZING THE SYSTEM...

Page 98: ...have been completed 4 Work with the receptionist to record the system greetings It s important to spend time training the receptionist Making sure that the receptionist understands the system and can...

Page 99: ...for connection to Panasonic KX T series telephone system This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or Voice Mail configu...

Page 100: ...on with the KX TD816 KX TD1232 KX TD500 or KX TD308 will be activated automatically by selecting 6 KX TD816 7 KX TD1232 8 KX TD500 or 9 KX TD308 Table 24 1 KX T308 2 KX T616 Go to Step 2 3 KX T123211D...

Page 101: ...g ENTER The VPS will create mailboxes with the extension numbers entered See Step 4 Quick Setup Assigned extension No of VPS Port Please enter extension number of VPS 1 2 3 4 5 6 7 8 9 10 11 12 Please...

Page 102: ...d 1022 Vacant 0 To change the status of a mailbox from Delete to Make first change the status of a mailbox from Make to Delete Screen output Assigned 1021 Vacant 1 Then change the status from Delete t...

Page 103: ...ated by Quick Setup the COS parameter Authorization of Message Notification see Table 47 and 48 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS for COS No 1 will be set to Yes It w...

Page 104: ...eration to standard Voice Mail Custom 2 or leave it as Automated Attendant If necessary Custom 1 and Custom 2 can be modified under the menu Program Service Setting Custom Service Day Mode Night Mode...

Page 105: ...above screen cancels all changes made to this point Then CARD TEST SYSTEM SETUP and 1 2 3 appear on the screen one by one Screen output Screen output when Quick Setup is finished Press ENTER Quick Se...

Page 106: ...stem Administration Top Menu Note 5 Quick Setup in above screen does not appear in the ASCII TERMINAL mode Please Select Your Terminal Type 1 ASCII TERMINAL 2 VT 100 Please Enter the Number 1 Program...

Page 107: ...ch the desired location quickly and easily Sample Company Greeting 1 Thank you for calling the ABC company Company greeting should be short Sample Custom Service Message If you know the extension numb...

Page 108: ...e press 5 For Chinese press 6 etc Of course selections should be recorded in their respective languages At the next level create menus in each language for day mode For example Custom Service Menu 2 t...

Page 109: ...n the Intercom paging section assign the number 333 to the paging group assigned to the sales dept Fax Management 1 5 6 8 Assigns up to 2 fax machines that can be extensions from the PBX If the CNG to...

Page 110: ...he Custom Service Setting Menu through the following sequence System Administration Top Menu The system then asks what Custom Service number you want to edit Enter the desired number 1 100 The Custom...

Page 111: ...sponding mailbox If it is set to No the caller is sent to an operator Wait for Second Digit 1 5 secs 1 Used when the first digit of an extension is also a menu choice within the Custom Service If a se...

Page 112: ...press 0 6 You will hear Record menu at the tone f Custom Service Sends the caller into the designated Custom Service and plays the menu g Voice Mail Service Activates Voice Mail Service h Call Transfe...

Page 113: ...oice Mail service by dialing 6 during a call Custom Service This service can be assigned to a keypad digit within a Custom Service After pressing this key the caller enters Voice Mail service 5 2 7 Ma...

Page 114: ...e up to 20 entries each When a message is left for the extension group it will light the message waiting lights on each phone The first person that retrieves the call cancels the message waiting light...

Page 115: ...mber for the person who responds to the questions 3 At Interview Mailbox parameter enter a nonexistent mailbox number This will be the interview mailbox for this subscriber please make a written note...

Page 116: ...For domestic travel press 2 For group travel press 3 5 2 12 Operator Service This service when enabled can be accessed via Voice Mail Rotary Telephone Service allows rotary callers to reach the Gener...

Page 117: ...am Port Service Menu 1 Port1 2 Port2 SELECT ITEM AND PRESS KEY Day Mode Night Mode TVS75 TVS200 Program Port Service Menu 1 Mailbox Setting 2 Class of Service 3 Port Service 4 Service Setting 5 System...

Page 118: ...100 Custom service numbers should also be specified Incoming Call Service Prompt 1 System 2 User 1 3 User 2 4 Selective User 1 Specifies the language of voice prompts to be played on this port Notes T...

Page 119: ...bers are given to the caller in the initial list of prompts Return to Program Auto Attn Setting Menu 5 4 3 Operator Parameters If you enable operator service you must set the following parameters oper...

Page 120: ...Enter the data using the table below as a guide The table below is for Operator 1 as example Please refer to it for Operator 2 and 3 Table 28 Description Value Range Default Description Function Opera...

Page 121: ...s the treatment of calls when Operator 1 does not answer When Call Select is chosen and the operator does not answer the caller will hear the following menu message Sorry no one is available to answer...

Page 122: ...ting Table 29 Description ValueRange Default Description Function Extension of the Owner 2 5 Digits None Sets the extension to be used in conjunction with the mailbox Any valid number can be assigned...

Page 123: ...parate COS Covering Extension 2 5 Digits None Specifies where a caller will be transferred when Covering Extension is dialed or set under Incomplete Call Handling Interview Mailbox 2 5 Digits None Use...

Page 124: ...ephone Assigns whether device is beeper or telephone Use Device 1 Not Use 2 Continuously 3 Scheduled Continuously Not Use Does not use device Continuously The VPS notifies each time a message is recor...

Page 125: ...mber From Mailbox Setting Menu 5 5 5 Mailbox Listing This listing is a report of mailbox extension assignments From Mailbox Setting Menu Enter The Number 2 Program Mailbox Setting Delete Enter the Mai...

Page 126: ...hone do the following As soon as the VPS plays a guidance message Press code 6 and then the mailbox number For example a subscriber who has extension 115 and mailbox 115 would press code 6 115 If the...

Page 127: ...FINAL SETUP 127 Section 6 FINAL SETUP...

Page 128: ...oice Mail You will hear the initial prompt 2 Press 6 9 9 8 to access the message manager s mailbox You will hear the following prompt if mailbox 998 has a password set 3 Enter the message manager s pa...

Page 129: ...6 1 4 Custom Service Greetings Enter 6 998 5 4 1 Access the Message Manager s Main Command Menu 2 To modify messages Press 5 3 To change the Custom Service Menu Press 4 4 Continue following voice pro...

Page 130: ...Prompt 352 Customize for the company Thank you for calling ABC company We are currently closed however if you leave your name and phone number we will return your call as quickly as possible 6 1 6 Rec...

Page 131: ...ord greeting at the tone 8 State your greeting at the tone Example Hi this is Tom I am away from my desk right now but please leave a message at the tone and I will return your call as soon as possibl...

Page 132: ...he mailbox 4 For mailbox management Press 5 5 To change the owner s name Press 3 6 The system will say The owner s name is not recorded Record owner s name at the tone 7 State the owner s first and la...

Page 133: ...ype SAVE then Press ENTER See screen output below from System Administration Top Menu 2 To start Press 2 and then ENTER 3 Press RETURN or ENTER Enter The Number 3 Utility Command SAVE VPS Data Save VP...

Page 134: ...speed and file sizes Save Completed will appear on the screen when the file has been saved Continue saving the other items as needed It is not necessary to save the Program or System Prompts because...

Page 135: ...SYSTEM MAINTENANCE AND TROUBLESHOOTING 135 Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING...

Page 136: ...u when additional selection numbers are listed 1 Go to the System Administration Top Menu Note 5 Quick Setup does not appear when in the ASCII TERMINAL mode 2 Type 4 for System Initialization 3 Type Y...

Page 137: ...ll appear Note The execution time for System Reset Clear may differ each time it is performed because of system capacity and system programs Generally initialization will take a minimum of 3 min to ac...

Page 138: ...de PASS Sets the System Administrator s password TIME Sets the system clock date and time PSET Specifies the reports printing time ELOG Displays device error log SAVE Stores a backup of the program or...

Page 139: ...eated using up to 8 characters any character except can be used 1 Type PASS then Press RETURN 2 To create a password or change an existing password go to Step 3 To clear a password go to Step 4 3 To c...

Page 140: ...nd automatic deletion of messages 1 Type TIME then Press RETURN 2 Type the current time 3 Type the current date For the year type the last 2 digits Note Enter the exact time and date This command cann...

Page 141: ...log Type ELOG then Press RETURN Note The errors that can be identified by the system are displayed and explained in the following tables PSET Report Print Out Service Disable 1 Enable 2 Disable Enter...

Page 142: ...r DSP SCAN DSP SCAN error DSP is out of order Check the hardware DSP FIFO DSP FIFO error During the system is handing calls there is wrong with DSP and FIFO memory temporarily CPU APPLICATION x Applic...

Page 143: ...writing of BLK chain data SYSTEM ERROR 13 Error loading of user prompt modify data SYSTEM ERROR 14 Error loading of Class of Service data No CO line cards are active No Port cards present COs are all...

Page 144: ...will depend upon the length of the recorded messages 4 User Prompts 1 Modified prompts Modifications to default settings 5 User Prompts 2 Modified prompts Modifications to default settings 6 Custom S...

Page 145: ...ing mode Once the receiving mode has been selected use the cancel command of the communication software being used When you are finished saving files Type ONLN at the prompt This will turn on the Call...

Page 146: ...led by Typing before entering the sending mode Once the sending mode has been selected use the cancel command of the communication software being used 7 2 9 Print All of the VPS Parameters GPRN This c...

Page 147: ...nd the tree structure of the Custom Service Type CREP Press Space Enter the Custom Service number 1 100 and Press RETURN Custom 20 Indicates that Custom service No is 20 User 1 Indicates a type of voi...

Page 148: ...anasonic KX T series telephone system is used Note This setting is not valid if Message Waiting Lamp for Every Message is set to Yes Access 3 Indicates that this Custom Service was accessed 3 times by...

Page 149: ...ed to display the user prompt recording status recorded not recorded or turned off 1 Type MPLT then Press RETURN MPLT both prompts MPLT 1 User 1 prompts MPLT 2 User 2 prompts 2 Type 1 to display the U...

Page 150: ...5 1 STARTING UP HELP OFLN ONLN PASS TIME PSET ELOG SAVE LOAD GPRN VERS CREP no CCLR no MWL count MRL count MPLT opt QSET LMON PUTD System Off line System On line Password setting Time Date setting Re...

Page 151: ...wing are displayed the Incoming Call Service Voice Mail Automated Attendant Custom and Interview entered by the caller and the time periods that the ports are enabled Type PUTD The VPS will remain in...

Page 152: ...ose Do not disconnect the RS 232C connection while the PUTD command is enabled This could cause data overflow PUTD Target Port PUTD Target Port 0000 0000 0000 Don t leave enabled after troubleshooting...

Page 153: ...rent parameter settings To select the System Reports Menu follow the menu path as shown System Administration Top Menu 2 1 To clear the following 4 reports follow the menu path as shown System Adminis...

Page 154: ...evice 2 Tel Telephone Bep Beeper To select the COS Assignments Report follow the menu path as shown System Administration Top Menu 2 1 2 COS Class of Service number GL Personal Greeting Length Mailbox...

Page 155: ...gth Time CaN Maximum Message CaT Maximum Message Time RO Message Retrieval Order L LIFO F FIFO SI Message Scanning with Information SP Play System Prompt after Personal Greeting CW Use Call Waiting on...

Page 156: ...traffic to be measured The report includes the accumulated duration times of incoming and outgoing calling services and the total connect time for each port Grt Company Greeting No A A Automated Atten...

Page 157: ...Administration Top Menu 2 1 5 Table 34 FROM The date and time of the last clearing of this report ED External Delivery MN Message Notification Rcv Receive Full line Time The total time that all ports...

Page 158: ...e system since the last clearing of this report Note All report values can be reset to 0 by selecting the Disk Usage Clear command The total amount of time available for disk storage depends upon the...

Page 159: ...No 209 Type 20 and Press RETURN or 200 209 and Press RETURN FROM The date and time of the last clearing of this report To select the Mailbox Usage Report follow the menu path as shown System Administ...

Page 160: ...Fax Call Report The Fax Call Report provides information about fax transfer when the VPS receives a fax signal It includes the fax data receiving date the port number used and the fax transfer status...

Page 161: ...before proceeding FAX 1 Main facsimile machine FAX 2 Alternate facsimile machine Connect Call was answered by the facsimile machine no ans No answer To clear the Fax Call Statistics Report follow the...

Page 162: ...ion mode properly between the VPS and your PBX Line disconnection occurs while transferring an outside call Outside calls cannot be transferred Improper setting of the sequence Improper setting of the...

Page 163: ...ud Rate Word Bit Length Parity and Stop Bit Length Unable to make reconnection when the lineis busy Improper setting of the busy signal reconnection procedure Readjust the busy signal reconnection pro...

Page 164: ...n Numbering 2 to 5 digits programmable Pause Time 1 to 9 s programmable Message Waiting Lamp Programmable DTMF sequence Data line of DPT interface Main CPU 16 bit microprocessor Capacity of Hard Disk...

Page 165: ...or wire with DPT interface 1 max 2 TVS200 2 conductor wire 6 4 conductor wire with DPT interface 6 Data Port RS 232C interface port Power Source 120 V AC 60 Hz Power Consumption TVS75 Approx 20 W TVS1...

Page 166: ...7 5 SPECIFICATIONS 166 SYSTEM MAINTENANCE AND TROUBLESHOOTING...

Page 167: ...SYSTEM FEATURES 167 Appendix A SYSTEM FEATURES...

Page 168: ...3 2 4 PBX Interface Parameters See Alternate Extension Assignment in B5 1 Automated Attendant Parameters See Alternate Extension Group in Glossary Auto Configuration DPT Only creates mailboxes by obt...

Page 169: ...Call Waiting and Disconnect Message See Busy Coverage Mode in Table 28 in 5 4 3 Operator Parameters See Busy Coverage Mode in Table 51 52 and 53 in B5 SYSTEM ADMINISTRATION SERVICE SETTING Call Servic...

Page 170: ...bers COS 63 is for the Message Manager and COS 64 is for the System Manager See 7 3 2 COS Class of Service Assignments See B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Creating...

Page 171: ...m Service Report CREP See 7 2 12 Custom Service Menu Access Count Clear CCLR See B5 2 Custom Service See Recording Messages in D6 RECORDINGCOMPANY MESSAGES See Custom Service Setting in Glossary Day S...

Page 172: ...OS CLASS OF SERVICE PARAMETERS See C3 SETTING COS CLASS OF SERVICE PARAMETERS See Direct Mailbox Access in Glossary DPT Integration is the interface data link that permits certain information and comm...

Page 173: ...ach list is able to support 8 entries This feature is only available when External Message Delivery has been authorized for the subscriber s COS See Class of Service Setting Special Feature Authorizat...

Page 174: ...Parameters in B6 6 Other Parameters See C3 SETTING COS CLASS OF SERVICE PARAMETERS See External Delivery Message External Message Delivery List and External Message Delivery Redial in Glossary See 3...

Page 175: ...See 4 7 Deleting Group Distribution Lists in Subscriber s Guide Group Distribution List System allows a subscriber to send a message to several mailboxes using a Group Distribution List Using a list...

Page 176: ...te of the call busy answered ringing etc and improve its call handling performance See VOICE MAIL in 1 3 3 Which Phone Systems are Compatible See 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEM...

Page 177: ...INTEGRATION See Intercom Paging 1 5 6 7 in 5 2 2 Custom Service Features See Intercom Paging Group in Table 45 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Other Parameters...

Page 178: ...ut interruption Two modes of this feature exist Hands Free and Private Hands Free permits the subscriber to hear the caller through the telephone s speaker and answer the call by lifting the handset T...

Page 179: ...ist Subscriber Mailbox Interview Mailbox System Manager s Mailbox Message Manager s Mailbox and General Delivery Mailbox See 5 5 SETTING MAILBOXES See 6 2 SETTING UP MAILBOXES See 7 3 1 Mailbox Assign...

Page 180: ...always deleted first See3 2 Checking Mailbox Distribution in Subscriber s Guide Message Reception Mode allows incoming calls to be received by either a subscriber s regular or interview mailbox This m...

Page 181: ...nd answered When a beeper is called the subscriber must call and access the message from the mailbox Notification can be scheduled either on or off for a maximum of 2 times during any 24 h period The...

Page 182: ...S CLASS OF SERVICE PARAMETERS See Other Parameters Message Waiting Notification in B6 6 Other Parameters See D3 SETTING UP MESSAGE WAITING NOTIFICATION See Message Waiting Lamp in Glossary See 4 8 Mes...

Page 183: ...3 Operator Parameters See No Answer Coverage Mode in Table 51 52 and 53 in B5 1 Automated Attendant Parameters Operator Service permits callers to request a live operator by pressing 0 on the telepho...

Page 184: ...w to terminate the call access more features and re record the message See Play System Prompt after Personal Greeting in Table 45 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS Se...

Page 185: ...s Rotary Telephone Service in B6 6 Other Parameters See Rotary Telephone in Glossary Service Access Commands allow the caller to directly access several standard features 0 to repeat the Help Menu or...

Page 186: ...lossary Two Way Recording DPT Only permits a subscriber to record two way conversations into his her mailbox See 4 1 1 Why Digital Integration is Important See 4 3 9 Two Way Recording into Mailbox 4 3...

Page 187: ...language No 1 and c User 2 Prompts foreign language No 2 See 6 1 5 Customizing User Prompts Enter 6 998 5 6 See Prompt Mode in Table 45 and 47 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE...

Page 188: ...A1 SYSTEM FEATURES 188 SYSTEM FEATURES...

Page 189: ...SYSTEM ADMINISTRATION 189 Appendix B SYSTEM ADMINISTRATION...

Page 190: ...ove the cursor to the desired listed option and Press RETURN Type the number of the option desired and Press RETURN Other RS 232C Terminals ASCII Terminals When using RS 232C Terminals menu options ar...

Page 191: ...anged The following example illustrates how the menu flow is used Table 40 KEY FUNCTIONS 1 9 then RETURN Typing any number 1 through 9 will select the corresponding option for that number Pressing RET...

Page 192: ...TION 192 SYSTEM ADMINISTRATION 1 Program 1 Mallbox Setting 2 Class of Service 3 Port Service 4 Service Setting 1 Automated Attendant 2 Custom Service 1 Department Dialing 2 Operator s Parameter 3 Alte...

Page 193: ...Service 3 Port Service 4 Service Setting 1 Automated Attendant 1 Department Dialing 2 Operator s Parameter 3 Alternate Extension 2 Custom Service 1 Day Mode 1 Operator 1 2 Operator 2 3 Operator 3 2 Ni...

Page 194: ...aling Parameter 2 Inband Signaling 1 Inter digit Timeout 2 Input Output 3 Digit Translation Table 6 Hardware Setting 1 Extension Numbering Plan 1 16 2 Dialing Parameter 3 Message Waiting Notification...

Page 195: ...ers cannot begin with zero If the length of the mailbox number has been defined as 3 digits for example the valid range for all mailbox numbers would be 100 through 997 998 and 999 would be reserved f...

Page 196: ...Covering Extension 2 5 digits None Identifies the extension number that will receive unanswered Subscriber calls The Automated Attendant Service accomplishes this call transfer The caller is given th...

Page 197: ...from his telephone P Pause T Dial Tone Detection M Dial Mode Switching Code DTMF to Pulse or Pulse to DTMF X Callback Number Entry Code 1 9 0 Dial Codes Note The callback number entry code X must be...

Page 198: ...PS must wait after a busy condition is received before making a notification call to Device 1 2 or 3 No Answer Delay 0 120 min 30 Specifies the time in minutes the VPS must wait after a no answer cond...

Page 199: ...N MAILBOXES SYSTEM ADMINISTRATION 199 Listing Mailboxes The mailbox number list is displayed using this procedure To display the list of all mailbox numbers follow the menu path as shown System Admini...

Page 200: ...an exception to this Authorization of Message Notification see Table 47 for COS number 1 will be set to Yes after performing Quick Setup COS number 63 is only available to the Message Manager while CO...

Page 201: ...box The timing is refreshed whenever the message is played back If 0 Unlimited is selected the saved message s will remain in the mailbox until erased by the Subscriber Message Length 1 6 min 3 Define...

Page 202: ...speak to the caller if desired If the Subscriber chooses to speak to the caller if not disabled by the PBX beforehand the VPS will record the two way conversation If set to Yes the VPS will automatic...

Page 203: ...D series telephone system Prompt Mode 1 SYSTEM 2 USER 1 3 USER 2 USER 1 Specifies the language used for voice prompts played for the Subscriber during a Message Waiting Notification Call and Subscribe...

Page 204: ...x The storage period begins the day after the message is last played If 0 Unlimited is selected saved messages will remain in the mailbox until erased by the mailbox owner Message Length 1 6 min 6 Def...

Page 205: ...If a special feature authorization is set to No sub parameters relating to it cannot be assigned COS Nos 1 62 for Subscribers To access Class of Service Special Feature Authorization numbers 1 62 for...

Page 206: ...d on the beeper s display MWL Notification for Unreceived Message 1 Yes 2 No Yes The message waiting lamp will be illuminated when this parameter has been set to Yes and when unplayed messages remain...

Page 207: ...the system must wait before forwarding messages that have not been retrieved The maximum delay time is 99 h 59 min Note The delay time must be less than the New Message Retention Time or else message...

Page 208: ...Message Beeper Callback No Entry Mode 1 Select 2 Without 3 Before 4 After 5 Disable Disable Permits the Message Manager to use the Callback Number Entry feature Select After recording a message the ca...

Page 209: ...able only to the System Manager Authorization settings cannot be assigned Device Notification for Unreceived Message 1 Yes 2 No No The system calls the appropriate device when this parameter has been...

Page 210: ...elected port follow the menu path as shown System Administration Top Menu 1 3 1 TVS75 100 System Administration Top Menu 1 3 Port No 1 12 TVS200 To select the Day Mode Features for Port 1 follow the m...

Page 211: ...pt for Rotary Callers must also be specified See Prompt for Rotary Callers in this table Prompt for Rotary Callers 1 System 2 User 1 3 User 2 System If unable to select a Prompt Selection Number while...

Page 212: ...erator 1 2 3 extensions and mailboxes and how operator seeking calls are treated Operator s parameters can be individually set for both Day and Night mode To select the Automated Attendant Parameters...

Page 213: ...s are transferred to the General Delivery Mailbox when the Operator Service is disabled Operator s Extension 1 5 digits 0 Used to select the extension number for Operator 1 Note The default setting 0...

Page 214: ...1 extension is called again 2 No Answer Coverage The caller is offered one of the options specified by the No Answer Coverage Mode 3 Call Waiting Operator 1 is signaled when another call is waiting us...

Page 215: ...e Operator 2 extension is busy 1 Hold The caller is automatically placed on hold and the Operator 2 extension is called again 2 No Answer Coverage The caller is offered one of the options specified by...

Page 216: ...Answer Coverage modes are set Busy Coverage Mode 1 Hold 2 No answer Coverage 3 Call Waiting 4 Disconnect Message Hold Specifies how calls are handled when the Operator 3 extension is busy 1 Hold The...

Page 217: ...quence defined by Alternate Extension Transfer Sequence See Alternate Extension Transfer Sequence in Table 76 in B7 3 PBX Interface Parameters Alternate Extension Group Enter The system can create up...

Page 218: ...Menu 1 4 1 3 3 To select the Custom Service Parameter follow the menu path as shown System Administration Top Menu 1 4 2 Custom Service No 1 100 Table 54 Parameter Value Range Default Description Func...

Page 219: ...tension or mailbox number is the same as one of the Custom Service menu choices When selected the VPS waits the specified period of time for a second digit to be dialed If the time period expires with...

Page 220: ...grammed allows the caller access to a previous Custom Service Menu f Custom Service If programmed allows the caller access to another Custom Service g Voice Mail Service Allows the caller access to th...

Page 221: ...access the proper menu for System Group Assignment follow the menu path as shown System Administration Top Menu 1 5 1 To access the proper menu for Mailbox Group follow the menu path as shown System A...

Page 222: ...t are able to share the same mailbox and be notified by the message waiting notification lamp if authorized when a message is present Extension Group Enter Member 1 20 2 5 digits None Specifies mailbo...

Page 223: ...number can be assigned as The Extension of the Owner of a mailbox This permits all group members to share the information in the mailbox When selected group members are not able to have another mailbo...

Page 224: ...is Custom Service on Jan 1st Use foreign languages where appropriate Holiday Setting Enter Table 57 Parameter Value Range Default Description Function Mon Start End Sun Start End 1 12 hour 00 59 Minut...

Page 225: ...vice is specified one of Subscriber s mailbox numbers should also be specified When the Custom Service is specified one of Custom Service numbers 1 100 should also be specified Company Greeting Number...

Page 226: ...stration Top Menu 1 5 4 Table 59 Parameter Value Range Default Description Function Start Date End Date MM Month DD Day None Specifies the starting and ending dates of daylight saving time The VPS adv...

Page 227: ...Call Service Prompt Authorization of External Message Delivery Prompt Mode Example For service in English press 7 For service in Spanish press 8 For service in Chinese press 9 The Message manager is a...

Page 228: ...n number starting with 2 b If valid PBX extension numbers are to be specified 400 through 450 and 3300 through 3399 specify the numbers as follows 4XX Indicates any 3 digit extension number starting w...

Page 229: ...outgoing call setup sequence is completed once the initial 9 has been dialed 9 123 4567 The full sequence is therefore 9 outgoing call setup sequence 123 4567 The VPS can discriminate between local an...

Page 230: ...9W 9 1 s wait dial outside phone number 9 is the CO line access number F Hook Flash R Ring Back Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 s 1 9 0 Dial Codes To select the...

Page 231: ...cessed the VPS to retrieve the messages stored there This setting is useful when the first attempt is unsuccessful Max Digits for Callback No 1 48 digits 20 Specifies the maximum number of digits the...

Page 232: ...3 4 Specifies the port numbers used for the External Message Delivery feature Note The value range depends upon the model TVS75 1 2 TVS100 1 4 TVS200 1 12 Message Length 1 6 min 3 Specifies the allow...

Page 233: ...rvice options If set to Disable the VPS immediately offers callers the Incomplete Call Handling service Call Queuing Announcement Mode 1 Disable 2 Enable Enable If set to Enable callers on hold are in...

Page 234: ...e 66 Parameter Value Range Default Description Function Rotary Telephone Call Coverage Day Night 1 G D M 2 Operator Extension G D M Defines how the VPS treats calls received from rotary telephones or...

Page 235: ...me in seconds the VPS must wait before concluding Intercom Paging The VPS will return to the caller if the paged party does not respond before this timer expires Announcement Repeat Cycle 1 3 times 1...

Page 236: ...e in seconds the VPS must wait before taking other action when there is no answer at either fax extension Note This timer applies to the fax call that has been transferred to the main or alternate fax...

Page 237: ...e Fax Manager s extension and play a voice prompt You have 1 FAXmessage The VPS will also leave the total number of received fax calls in the Fax Manager s mailbox 2 If set to No the VPS will not take...

Page 238: ...w the menu path as shown System Administration Top Menu 1 6 1 Table 70 Parameter Value Range Default Description Function Baud Rate 1 300 bps 2 600 bps 3 1200 bps 4 2400 bps 5 4800 bps 6 9600 bps 7 19...

Page 239: ...ore the PBX will recognize it as a flash hook signal See the PBX manual to determine the correct value CPC Signal 1 None 2 6 5 msec 3 150 msec 4 300 msec 5 450 msec 6 600 msec None Specifies the minim...

Page 240: ...sequences from a single line telephone SLT with the PBX To select PBX Interface Parameters follow the menu path as shown System Administration Top Menu 1 6 3 To select Dialing Parameters follow the m...

Page 241: ...te Extension Transfer Sequence FX FTX FTX FTX FTX FTX FTX FX FTX FX Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW FWW F FWW F Reconnect Sequence on No Answer FWW FWW FWW FWW FWW FWW FWW F FWW F R...

Page 242: ...accessing information concerning the status of the other 2 Inband The PBX sends DTMF tone codes to the VPS to indicate the state of the call busy answered disconnect etc VPS performance is improved w...

Page 243: ...rring calls to extensions in the Alternate Extension Group Reconnect Sequence on Busy F If an extension is busy this sequence allows the VPS to reconnect to the caller Reconnect Sequence on No Answer...

Page 244: ...ension number is dialed or when inadvertently connected to another VPS DND 4 Indicates Do Not Disturb Tone Sent to the VPS if the dialed extension has the Do Not Disturb feature enabled Answer 5 Sent...

Page 245: ...32 TA series T96 T336 TD816 1232 308 TD500 Ringback N A N A N A 1 A1 A1 1 1 Busy N A N A N A 2 B1 B1 2 2 Reorder N A N A N A 3 B2 B2 3 3 DND N A N A N A 4 B3 B3 4 4 Answer N A N A N A 5 A2 A2 5 5 Forw...

Page 246: ...al Follow on ID The Digit Translation Table is translated by a series of signals received within the specified time period To select Input Output follow the menu path as shown System Administration To...

Page 247: ...SYSTEM MANAGER S GUIDE 247 Appendix C SYSTEM MANAGER S GUIDE...

Page 248: ...stem Manager s Service To Access the System Manager s Mailbox 1 Dial the extension number connected to the Voice Mail Service Or Dial any VPS extension number and Press 6 Service Access Command 2 Pres...

Page 249: ...ecord the name The name must be spoken slowly and clearly Use the Subscriber s last name Extension Number Initial 3 or 4 Letters of the Subscriber s Last Name Only the first 3 or 4 letters of the owne...

Page 250: ...d is being used the action is automatically cancelled and the message Sorry cannot delete the mailbox now is played 1 Log in the Main Command Menu 2 Press 6 for Other Features 3 Press 1 for Mailbox Se...

Page 251: ...essages The number of messages ranges from 5 100 Total Message Time Total message time ranges from 5 100 min Message Retrieval Order Settings are LIFO last in first out or FIFO first in first out Mess...

Page 252: ...the Message Notification Status is Enable go to step 8 b below b Press 1 2 3 4 or 5 to choose the desired Beeper Callback No 1 Caller Select Mode 2 Without message mode 3 Before message recording mode...

Page 253: ...p 10 b h b Press 1 to change the mailbox number c Type the mailbox number d Confirm the entry is correct and Press 2 to accept it e Press 1 to change the delay time The delay time is the period of tim...

Page 254: ...saving time begins and ends 1 Log in the Main Command Menu 2 Press 6 for Other Features 3 Press 3 to set the time and date Note The clock setting menu cannot be accessed if the System Administrator o...

Page 255: ...port is displayed as Mailbox Assignments The Class of Service Parameter Report is displayed as COS Assignments 4 For Disk Usage Report 2 Port Usage Report 3 Mailbox Usage Report 4 or Fax Call Report 8...

Page 256: ...orts 3 to clear the Port Usage Reports 4 to clear the Mailbox Usage Reports or 8 to clear the Fax Call Report 4 Press 2 to clear the report To clear the Mailbox Usage Reports go to the step 5 5 Type t...

Page 257: ...o record a broadcast message 4 Record a broadcast message and Press 1 5 Press 2 to accept the message recorded Delivering Messages to Specified mailboxes Messages can be delivered to more than 1 Subsc...

Page 258: ...14 Press 2 to accept the entry made 15 Press 1 to make this message private otherwise Press 2 Checking Mailbox Distribution This parameter is used to check if messages have been delivered to recipien...

Page 259: ...ers Anyone requesting access to the System Manager s service will be required to enter this password before proceeding 1 Log in the Main Command Menu 2 Press 3 to customize the mailbox The current set...

Page 260: ...messages Press 1 to listen to the messages 3 The VPS plays each message with the sender identified along with when the message was recorded Press 0 to listen to the entire help menu 1 Repeat this mes...

Page 261: ...MESSAGE MANAGER S GUIDE 261 Appendix D MESSAGE MANAGER S GUIDE...

Page 262: ...anager s password is assigned through the Message Manager s Service To Access the Message Manager s Mailbox 1 Dial the extension number connected to the Voice Mail Service Or Dial any VPS extension nu...

Page 263: ...he messages 3 The VPS plays each message with the sender identified along with when the message was recorded Press 0 to listen to the entire help menu 1 Repeat this Message 1 1 Replay the Previous Mes...

Page 264: ...ss 2 to transfer with comment Note Messages can be transferred without comment by Pressing 1 A mailbox number can be added by Pressing 3 The Mailing List can be reviewed by Pressing 4 Message Transfer...

Page 265: ...4 Press 1 to change the Message Waiting Lamp Notification Status or 2 to accept it Setting Notification by Calling Status The VPS calls the preset telephone or beeper when a new message is recorded in...

Page 266: ...message after the message or with no message depending on System Programming It is also possible to have the caller select whether or not enter a callback number The System Manager must authorize the...

Page 267: ...Up to 3 operators Operator 1 2 3 can be specified for both Day and Night modes It is usual to set the Message Manager s extension as Operator 1 1 Log in the Main Command Menu 2 Press 3 to Customize M...

Page 268: ...n daylight saving time begins and ends 1 Log in the Main Command Menu 2 Press 4 to set the time and date Note The clock setting menu cannot be accessed if the System Administrator or the System Manage...

Page 269: ...lection Menus Selection Menus support the VPS Multilingual Service and consist of the languages that this service supports Recording Messages 1 Log in the Main Command Menu 2 Press 5 to Modify Message...

Page 270: ...1 Log in the Main Command Menu 2 Press 5 to modify Messages 3 Press 6 to modify user prompts 4 Press 1 to change User Prompt 1 or 2 to change User Prompt 2 5 Press 1 to change the prompt specified The...

Page 271: ...linked prompt number In order to make certain sentences in 1 voice record the related prompts together Table 80 Prompt No Modifiable Prompts Linked to Prompt No s 1 ZERO 2 ONE 3 TWO 4 THREE 5 FOUR 6 F...

Page 272: ...HREE 35 THIRTY FOUR 36 THIRTY FIVE 37 THIRTY SIX 38 THIRTY SEVEN 39 THIRTY EIGHT 40 THIRTY NINE 41 FORTY 42 FORTY ONE 43 FORTY TWO 44 FORTY THREE 45 FORTY FOUR 46 FORTY FIVE 47 FORTY SIX 48 FORTY SEVE...

Page 273: ...FOUR 66 SIXTY FIVE 67 SIXTY SIX 68 SIXTY SEVEN 69 SIXTY EIGHT 70 SIXTY NINE 71 SEVENTY 72 SEVENTY ONE 73 SEVENTY TWO 74 SEVENTY THREE 75 SEVENTY FOUR 76 SEVENTY FIVE 77 SEVENTY SIX 78 SEVENTY SEVEN 79...

Page 274: ...R 96 NINETY FIVE 97 NINETY SIX 98 NINETY SEVEN 99 NINETY EIGHT 100 NINETY NINE 101 HUNDRED 102 MORE THAN HUNDRED 103 AM 104 PM 105 O CLOCK 106 ONE AM HOUR 107 TWO AM HOUR 108 THREE AM HOUR 109 FOUR AM...

Page 275: ...NE PM HOUR 127 TEN PM HOUR 128 ELEVEN PM HOUR 129 TWELVE PM HOUR 130 ONE MINUTE 131 TWO MINUTE 132 THREE MINUTE 133 FOUR MINUTE 134 FIVE MINUTE 135 SIX MINUTE 136 SEVEN MINUTE 137 EIGHT MINUTE 138 NIN...

Page 276: ...EIGHT MINUTE 158 TWENTY NINE MINUTE 159 THIRTY MINUTE 160 THIRTY ONE MINUTE 161 THIRTY TWO MINUTE 162 THIRTY THREE MINUTE 163 THIRTY FOUR MINUTE 164 THIRTY FIVE MINUTE 165 THIRTY SIX MINUTE 166 THIRTY...

Page 277: ...Y FOUR MINUTE 184 FIFTY FIVE MINUTE 185 FIFTY SIX MINUTE 186 FIFTY SEVEN MINUTE 187 FIFTY EIGHT MINUTE 188 FIFTY NINE MINUTE 189 JANUARY 190 FEBRUARY 191 MARCH 192 APRIL 193 MAY 194 JUNE 195 JULY 196...

Page 278: ...TENTH 218 ELEVENTH 219 TWELFTH 220 THIRTEENTH 221 FOURTEENTH 222 FIFTEENTH 223 SIXTEENTH 224 SEVENTEENTH 225 EIGHTEENTH 226 NINETEENTH 227 TWENTIETH 228 TWENTY FIRST 229 TWENTY SECOND 230 TWENTY THIR...

Page 279: ...247 and 536 537 247 547 247 248 at 314 248 415 416 248 417 248 249 418 417 248 249 419 449 450 248 538 248 552 553 248 590 248 538 248 249 418 249 for 417 248 249 418 417 248 249 419 538 248 249 418 2...

Page 280: ...ge at the tone 269 To end recording press 1 269 270 391 269 270 270 To pause and restart recording press 2 269 270 278 270 391 269 270 271 Record greeting at the tone 272 Record the question at the to...

Page 281: ...284 285 281 287 283 285 281 282 283 284 To add press 4 281 282 283 284 285 285 To erase and exit press 281 282 283 284 285 281 287 283 285 286 Sorry I cannot add any more 287 To accept the prompt pres...

Page 282: ...word 301 302 302 To skip setting the password press 301 302 256 302 303 Password not assigned 304 This is the General Delivery Mailbox 305 To set delivery time or make this message private press 1 305...

Page 283: ...Please enter your party s mailbox number 319 320 319 320 322 320 To enter by name press and 1 319 320 319 320 322 386 320 386 320 387 596 320 597 320 321 If you are using a rotary telephone stay on th...

Page 284: ...tone 333 For example to enter 5 o clock press five and or to enter 5 15 press 5 1 5 and 334 This message is from name 334 335 335 of company name 334 335 336 Delivering message to name 337 Company na...

Page 285: ...343 543 539 540 541 346 347 542 544 347 To fast forward press 6 343 344 346 347 345 343 543 539 540 541 346 347 542 544 348 Please call telephone number 349 Extension number extension number 350 To r...

Page 286: ...382 365 To reach the covering extension press 2 366 To page your party press 3 367 To notify your party s beeper press 4 368 To enter another extension press 369 Sorry this number is not assigned 370...

Page 287: ...callback number is not assigned 389 328 307 390 Message from the system manager 391 State your comment at the tone 391 269 270 392 Beeper access disabled 393 To set call transfer status press 1 To set...

Page 288: ...sage is disabled 405 Covering extension transfer enabled 406 Covering extension transfer disabled 407 Intercom paging disabled 408 Operator transfer enabled 409 Operator transfer disabled 410 Returnin...

Page 289: ...eled 427 The message is message 428 Sorry this group is full 428 429 428 526 429 8 members maximum 428 429 430 This list member already exists 431 To add more members press 1 To end press 2 432 Teleph...

Page 290: ...ot deliver the message The maximum number of delivery has already been reached 447 Sorry there is no space for recording 448 Password is number 449 External delivery message scheduled for name 449 450...

Page 291: ...68 469 470 468 469 470 468 To play the next schedule press 2 467 468 469 470 468 469 470 469 To repeat this schedule press 3 467 468 469 470 468 469 470 470 To play the previous schedule press 4 467 4...

Page 292: ...88 488 To go directly to a question press 4 485 486 487 488 490 486 487 488 491 486 497 488 486 487 488 489 Set the answer length using the following options For 4 seconds press 1 For 8 seconds press...

Page 293: ...or continuous use 506 The device is not to be used 507 Telephone number is not assigned 508 First telephone number is telephone number 509 First telephone number is not assigned 510 Second telephone n...

Page 294: ...corded 525 Greeting erased 526 20 members maximum 428 526 527 Enter the mailbox number 528 Enter a group number 1 through 4 529 Group number number 530 To change the group name press 1 530 531 530 531...

Page 295: ...evious message press 1 twice 343 543 539 540 541 346 347 542 544 544 To message scan press 8 343 543 539 540 541 346 347 542 544 545 No previous message 546 All messages erased 547 Message transferred...

Page 296: ...6 Message reception mode is set to interview mode 567 Message reception mode is set to message recording mode 568 Group name erased 569 This device is for scheduled use 570 Owner s name is name 571 Ow...

Page 297: ...1 582 583 584 585 583 To set dial mode press 6 328 282 442 581 582 583 584 328 282 442 581 582 583 584 585 584 To insert a wait for dial tone press 7 328 282 442 581 582 583 584 328 282 442 581 582 58...

Page 298: ...repeat press 3 328 282 601 602 Sorry maximum of 20 destinations exceeded 603 To record a message press 1 To add new mailbox number press 2 To review the mailing list press 3 604 To transfer with comme...

Page 299: ...of failure 259 new messages 299 unsuccessful attempts to enter this mailbox Table 82 356 Message recorded by mailbox number 547 Message transferred via mailbox number 537 and transferred via mailbox...

Page 300: ...ble 85 555 You can add up to number 556 more members Table 86 415 Message for name 417 Message sent on date 416 received on date 248 at time 248 at time 249 for mailbox number 417 Message sent on date...

Page 301: ...e 465 was erased 452 right away 466 because message retention time expired 472 Message to name 475 I ll redial number 473 being delivered now 476 more times Table 88 335 Please enter your callback num...

Page 302: ...D7 LIST OF MODIFIABLE PROMPTS 302 MESSAGE MANAGER S GUIDE...

Page 303: ...ller to an extension Call Blocking Connects the caller to the Incomplete Call Handling Service without ringing the subscriber s extension Call Duration The maximum time allowed for an external message...

Page 304: ...s ring groups mail boxes etc A greeting can be recorded for each of the 100 menus to give verbal directions to the non subscriber Default Setting A parameter which was defined for the system at the fa...

Page 305: ...X TA624 the KX TD816 the KX TD1232 the KX TD500 and the KX TD308 Forwards calls to an extension that has call forwarding activated to an outside phone External Delivery Message A message intended for...

Page 306: ...ch as Intercom Paging Two Way Recording Live Call Screening etc Incomplete Call Handling Service Calls are considered incomplete when there is no answer or if the line is busy The Incomplete Call Hand...

Page 307: ...ew or saved data to the VPS from a personal computer Logical Extension Sometimes referred to as Floating Extension Number or Virtual Extension Doesn t go to an actual telephone extension used for pagi...

Page 308: ...subscriber to reroute a message to another mailbox unless the message was marked private Additional comments can be added to this message Message Waiting Lamp Light on proprietary telephones that lig...

Page 309: ...er to protect access to the mailbox Personal Greetings A subscriber can personalize his mailbox to greet callers There are 3 kinds of Personal Greetings 1 No Answer Greeting 2 Busy Signal Greeting 3 A...

Page 310: ...ing from a personal computer System Administrator Unlike the Message Manager and the System Manager the System Administrator has full system programming capability He uses a computer connected to the...

Page 311: ...ble with D PITS Integration only Allows a subscriber to record a conversation into another person s mailbox Virtual Extension See Logical Extension Voice Mail A general term used for messages recorded...

Page 312: ...312 Glossary...

Page 313: ...Index 313 INDEX...

Page 314: ...160 COS class of service assignments port usage sta tistics clear 157 COS class of service assignments setting 200 205 251 COS class of service assignments special feature authorization 205 208 COS c...

Page 315: ...programming 90 Live call screening password assignment 91 92 Live call screening password cancellation 92 Live call screening password control 93 Live call screening private hands free mode 90 Live ca...

Page 316: ...ary switch 21 Rotary telephone service 185 234 S Service access commands 113 116 185 248 Service settings automated attendant 212 Service settings custom service 218 219 Setting system clock 254 268 S...

Page 317: ...LN 138 Utility commands on line set ONLN 139 Utility commands print all VPS parameters GPRN 146 Utility commands print reports PSET 140 Utility commands program version display VERS 147 Utility comman...

Page 318: ...HIS MANUAL MAY NOT BE REPRODUCED IN ANY FORM IN WHOLE OR PART WITHOUT THE PRIOR WRITTEN CONSENT OF KME AND ITS LICENSEE 1999 KYUSHU MATSUSHITA ELECTRIC CO LTD ALL RIGHTS RESERVED PRINTED IN JAPAN PSQX...

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