Manual Queue Redirection
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button.
ICD Group 1
Floating extension no.: 601
Name: Sales
Agents: 3
Logged-out
Logged-in
Extn.
101
Extn.
102
Extn.
103
Extn.
104
Extn.
105
Extn.
105
Calls arrive at ICD group 1.
Queuing Feature
Five calls are waiting
in the queue. (Calls
4 through 8)
Call Distribution
Calls are distributed
using the assigned
method.
Overflow Feature
a) Sends a busy tone (
Busy on Busy
), or
b) Redirects to the overflow destination.
Extn.
100
Monitors or controls the
status of the ICD group.
Supervisor
Extension
*
2
*
3
*
1
9
10
13
11
12
4
5
6
7
8
A
B
C
D
E
F
*1
®
9.1.6 ICD Group Features—Queuing
*2
®
9.1.7 ICD Group Features—Supervisory
*3
®
9.1.3 ICD Group Features—Log-in/Log-out
1.
Group Call Distribution
[
®
9.1.2 ICD Group Features—Group Call Distribution]
Incoming calls are distributed using one of the following methods:
Distribution Method
Description
Uniform Call Distribution
(UCD)
Calls are distributed evenly to a different extension each time
a call is received.
Priority Hunting
An idle extension is searched for in the specified order, always
starting from the same location.
Ring
All extensions in the incoming call distribution group ring
simultaneously.
2.
Queuing Feature
[
®
9.1.6 ICD Group Features—Queuing]
If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a
preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the
waiting callers.
3.
VIP Call
[
®
9.1.8 ICD Group Features—VIP Call]
It is possible to assign a priority to incoming call distribution groups so that incoming calls can be received
in priority order.
4.
Overflow Feature
[
®
9.1.5 ICD Group Features—Overflow]
Document Version 2013-05
Feature Manual
151
9.1.1 ICD GROUP FEATURES
Summary of Contents for KX-NCP500
Page 13: ...Section 1 Features and Configurations A Document Version 2013 05 Feature Manual 13...
Page 27: ...Section 2 Features and Configurations B Document Version 2013 05 Feature Manual 27...
Page 30: ...30 Feature Manual Document Version 2013 05 2 1 1 BGM Background Music...
Page 31: ...Section 3 Features and Configurations C Document Version 2013 05 Feature Manual 31...
Page 75: ...Section 4 Features and Configurations D Document Version 2013 05 Feature Manual 75...
Page 100: ...100 Feature Manual Document Version 2013 05 4 1 12 Doorphone Call...
Page 101: ...Section 5 Features and Configurations E Document Version 2013 05 Feature Manual 101...
Page 112: ...112 Feature Manual Document Version 2013 05 5 1 9 External Sensor...
Page 113: ...Section 6 Features and Configurations F Document Version 2013 05 Feature Manual 113...
Page 135: ...Section 7 Features and Configurations G Document Version 2013 05 Feature Manual 135...
Page 140: ...140 Feature Manual Document Version 2013 05 7 1 1 GROUP FEATURES...
Page 141: ...Section 8 Features and Configurations H Document Version 2013 05 Feature Manual 141...
Page 149: ...Section 9 Features and Configurations I Document Version 2013 05 Feature Manual 149...
Page 185: ...Section 10 Features and Configurations L Document Version 2013 05 Feature Manual 185...
Page 193: ...Section 11 Features and Configurations M Document Version 2013 05 Feature Manual 193...
Page 204: ...204 Feature Manual Document Version 2013 05 11 1 5 Mute...
Page 205: ...Section 12 Features and Configurations O Document Version 2013 05 Feature Manual 205...
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Page 307: ...Section 16 Features and Configurations S Document Version 2013 05 Feature Manual 307...
Page 332: ...332 Feature Manual Document Version 2013 05 16 1 10 Syslog Record Management...
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Page 354: ...354 Feature Manual Document Version 2013 05 17 1 6 TRS Toll Restriction...
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Page 379: ...Section 20 Features and Configurations W Document Version 2013 05 Feature Manual 379...
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Page 389: ...Section 21 Appendix Document Version 2013 05 Feature Manual 389...
Page 415: ...Index Document Version 2013 05 Feature Manual 415...
Page 421: ...Document Version 2013 05 Feature Manual 421 Notes...