Panasonic KX-NCP500, Feature Manual

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Conditions
•
Automatic Call Distribution (ACD)
When a KX-NCS3910, KX-NCS4910 or KX-NCS4950 (Activation Key for Software Upgrade to Enhanced
Version) is installed in the PBX, and the distribution type is set to Uniform Call Distribution, it is possible to
select whether incoming calls are distributed to idle extensions evenly in order (UCD), or to the extension
that has been idle the longest (ACD).
•
FWD/DND Extension
System programming for each incoming call distribution group is required to skip or ring extensions which
have the FWD or DND feature set. If set to ring, the FWD/DND settings are ignored. (
®
4.1.10 DND (Do
Not Disturb),
®
6.1.6 FWD (Call Forwarding))
•
The Group Call Waiting feature cannot be used with the VIP Call feature (
®
9.1.8 ICD Group
Features—VIP Call) and/or Wrap-up feature (
®
9.1.3 ICD Group Features—Log-in/Log-out). To use the
VIP Call feature and/or Wrap-up feature, Call Waiting mode on each extension should be off.
•
Delayed ringing does not function for SIP extensions. Even if delayed ringing is enabled, they will ring at
the same time as other extensions.
PC Programming Manual References
5.1 [3-1-1] Trunk Group—TRG Settings—Main— Line Hunting Order
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings
→Main— Distribution Method
→Main— Call Waiting Distribution
→Miscellaneous— Extension No Answer Redirection Time
→Miscellaneous— Maximum No. of Busy Extension
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List
5.15 [3-5-3] Incoming Call Distribution Group—Miscellaneous—
Options—Longest Idle Distribution
(Activation Key Required)
PT Programming Manual References
[621] Incoming Call Distribution Group Delayed Ringing
[624] Incoming Call Distribution Group Distribution Method
[632] Maximum Number of Agents
9.1.3 ICD Group Features—Log-in/Log-out
Description
Members of an incoming call distribution group can join (Log-in) or leave (Log-out) the group manually.
They can leave the group temporarily when they are away from their desks, to prevent calls being sent to their
extensions. They can return to the group when they are ready to answer calls.
Wrap-up:
While logged in, a member extension can have a preprogrammed time period automatically for refusing calls
after completing the previous call (Wrap-up time). While the Wrap-up timer is active, calls to all incoming call
distribution groups to which the extension belongs will skip the extension so that the extension user can perform
necessary tasks such as reporting on the previous call.
Wrap-up mode can also be activated manually (Not Ready) by pressing the Wrap-up button.
156 Feature Manual Document Version 2013-05
9.1.3 ICD Group Features—Log-in/Log-out