Intercept Destination
Availability
Idle Line Access no. + Phone no.
ü
Trunk Group Access no. + Trunk Group no. + Phone no.
ü
Extension of Another PBX (via TIE Line, Access with PBX Code)
ü
Extension of Another PBX (via TIE Line, Access without PBX Code)
ü
Intercept for calls to an outside destination
When an intercom, CO line, or DISA call is received by an extension and forwarded to an outside destination
by FWD—All Calls or FWD—Busy, the Intercept Routing feature can be used, if the outside destination is busy
or does not answer. For example, when a call is forwarded to a cellular phone by FWD—All Calls, and the
cellular phone is busy, the call will be routed to Voice Mail in the PBX.
This feature is also available when a call is forwarded by FWD—No Answer under the following conditions:
–
The forwarding destination is in a private network and is busy or does not answer.
–
The forwarding destination is in a public network and does not answer.
However, this feature is not available when a call is forwarded by FWD—No Answer to a destination in a public
network that is busy.
Conditions
•
If the intercept destination is busy or in DND mode and therefore cannot receive the call:
a.
When the call was intercepted via Intercept Routing—No Answer, the call is sent back to the original
destination and continues to ring at the original destination until answered.
b.
When the call was intercepted via Intercept Routing—Busy and arrived through an ELCOT/LCOT or
T1 (LCOT/GCOT) card, the call waits at the original destination. If the extension has Call Waiting
activated, the user will hear a call waiting tone. When the call arrived on any other card, the caller hears
a busy tone.
c.
When the call was intercepted via Intercept Routing—DND and arrived through an ELCOT/LCOT or
T1 (LCOT/GCOT) card, the call waits at the original destination and it rings. When the call arrived
through any other card, the caller hears a busy tone.
•
If the intercept destination can, but does not, answer the call:
The call continues to ring at the intercept destination until answered.
•
Intercept Routing—DND on/off
Intercept Routing—DND can each be enabled or disabled for the entire system, through system
programming. If enabled, calls will be routed to the appropriate destination.
If disabled, a call to an extension which is in DND mode will be handled as described below, depending
on the type of line carrying the call.
®
Intercept—Intercept Routing - DND (Destination sets DND.)
a.
ELCOT/LCOT or T1 (LCOT/GCOT) Card: The caller will hear a ringback tone. If in DND mode, the
extension will ring.
b.
All other lines: An outside caller will hear a busy tone and an extension caller will hear a DND tone.
•
Idle Extension Hunting
If an extension is a member of an idle extension hunting group, calls to that extension will not be redirected
by Intercept Routing—Busy/DND. If the extension is busy or in DND mode, calls to that extension will be
redirected to the next extension in the idle extension hunting group.
•
Intercept Routing for intercom calls can be enabled or disabled on a system basis.
®
Intercept—Intercept Routing for Extension Call
•
IRNA Timer
The IRNA timer can be set on a system basis and an extension basis for each time mode (day, lunch,
break, night).
176
Feature Manual
Document Version 2013-05
9.1.11 Intercept Routing
Summary of Contents for KX-NCP500
Page 13: ...Section 1 Features and Configurations A Document Version 2013 05 Feature Manual 13...
Page 27: ...Section 2 Features and Configurations B Document Version 2013 05 Feature Manual 27...
Page 30: ...30 Feature Manual Document Version 2013 05 2 1 1 BGM Background Music...
Page 31: ...Section 3 Features and Configurations C Document Version 2013 05 Feature Manual 31...
Page 75: ...Section 4 Features and Configurations D Document Version 2013 05 Feature Manual 75...
Page 100: ...100 Feature Manual Document Version 2013 05 4 1 12 Doorphone Call...
Page 101: ...Section 5 Features and Configurations E Document Version 2013 05 Feature Manual 101...
Page 112: ...112 Feature Manual Document Version 2013 05 5 1 9 External Sensor...
Page 113: ...Section 6 Features and Configurations F Document Version 2013 05 Feature Manual 113...
Page 135: ...Section 7 Features and Configurations G Document Version 2013 05 Feature Manual 135...
Page 140: ...140 Feature Manual Document Version 2013 05 7 1 1 GROUP FEATURES...
Page 141: ...Section 8 Features and Configurations H Document Version 2013 05 Feature Manual 141...
Page 149: ...Section 9 Features and Configurations I Document Version 2013 05 Feature Manual 149...
Page 185: ...Section 10 Features and Configurations L Document Version 2013 05 Feature Manual 185...
Page 193: ...Section 11 Features and Configurations M Document Version 2013 05 Feature Manual 193...
Page 204: ...204 Feature Manual Document Version 2013 05 11 1 5 Mute...
Page 205: ...Section 12 Features and Configurations O Document Version 2013 05 Feature Manual 205...
Page 212: ...212 Feature Manual Document Version 2013 05 12 1 5 Operator Features...
Page 213: ...Section 13 Features and Configurations P Document Version 2013 05 Feature Manual 213...
Page 296: ...296 Feature Manual Document Version 2013 05 13 1 32 PT Programming...
Page 297: ...Section 14 Features and Configurations Q Document Version 2013 05 Feature Manual 297...
Page 301: ...Section 15 Features and Configurations R Document Version 2013 05 Feature Manual 301...
Page 307: ...Section 16 Features and Configurations S Document Version 2013 05 Feature Manual 307...
Page 332: ...332 Feature Manual Document Version 2013 05 16 1 10 Syslog Record Management...
Page 333: ...Section 17 Features and Configurations T Document Version 2013 05 Feature Manual 333...
Page 354: ...354 Feature Manual Document Version 2013 05 17 1 6 TRS Toll Restriction...
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Page 357: ...Section 19 Features and Configurations V Document Version 2013 05 Feature Manual 357...
Page 379: ...Section 20 Features and Configurations W Document Version 2013 05 Feature Manual 379...
Page 388: ...388 Feature Manual Document Version 2013 05 20 1 5 Wireless XDP Parallel Mode...
Page 389: ...Section 21 Appendix Document Version 2013 05 Feature Manual 389...
Page 415: ...Index Document Version 2013 05 Feature Manual 415...
Page 421: ...Document Version 2013 05 Feature Manual 421 Notes...