Destination
Availability
Idle Line Access no. + Phone no.
ü
Trunk Group Access no. + Trunk Group no. + Phone no.
ü
Extension of Another PBX (via TIE Line, Access with PBX Code)
ü
Extension of Another PBX (via TIE Line, Access without PBX Code)
ü
2.
Busy on Busy
The Busy on Busy feature works when the destination for the Intercept Routing—Overflow in an Incoming
Call Distribution Group feature is not assigned in one of the following conditions:
a.
There is no space in the Waiting queue.
b.
The Queuing Time Table is not assigned and there are no extensions logged-in.
[Example of a)]
There are five assistants in a shop. When the answering agent number is "2", and the queuing call number
is "0":
If two of the assistants are talking on the phone, the next caller will hear a busy tone to prevent the caller
from thinking that there is no one in the shop or that the shop is closed.
Conditions
[Intercept Routing—Overflow in an Incoming Call Distribution Group]
•
If the Overflow time expires, and the overflow destination is unavailable:
a.
If the CO line call arrives through the ELCOT/LCOT or T1 (LCOT/GCOT) card:
(1) If the call was once in a queue and an outgoing message (OGM) was sent to it, or the call reached
an incoming call distribution group by using the DISA feature (
®
4.1.8 DISA (Direct Inward System
Access)): The line is disconnected.
(2) In all other cases: Redirection is ignored and the Overflow timer activates again.
b.
If the call arrives through another card: Redirection is ignored and the Overflow timer activates again.
•
If the Queuing Time Table is assigned and there are no members assigned to the group, queuing
will occur even the "Overflow immediately when All Logout" setting is enabled:
[Busy on Busy]
•
If a CO line call arrives through the ELCOT/LCOT or T1 (LCOT/GCOT) card, a busy tone will not be sent
to the caller.
PC Programming Manual References
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings
→Overflow Queuing Busy
→Overflow No Answer
Options—Overflow immediately when All
PT Programming Manual References
[625] Destination for Overflow Time Expiration
[626] Overflow Time
[627] Destination When All Busy
162
Feature Manual
Document Version 2013-05
9.1.5 ICD Group Features—Overflow
Summary of Contents for KX-NCP500
Page 13: ...Section 1 Features and Configurations A Document Version 2013 05 Feature Manual 13...
Page 27: ...Section 2 Features and Configurations B Document Version 2013 05 Feature Manual 27...
Page 30: ...30 Feature Manual Document Version 2013 05 2 1 1 BGM Background Music...
Page 31: ...Section 3 Features and Configurations C Document Version 2013 05 Feature Manual 31...
Page 75: ...Section 4 Features and Configurations D Document Version 2013 05 Feature Manual 75...
Page 100: ...100 Feature Manual Document Version 2013 05 4 1 12 Doorphone Call...
Page 101: ...Section 5 Features and Configurations E Document Version 2013 05 Feature Manual 101...
Page 112: ...112 Feature Manual Document Version 2013 05 5 1 9 External Sensor...
Page 113: ...Section 6 Features and Configurations F Document Version 2013 05 Feature Manual 113...
Page 135: ...Section 7 Features and Configurations G Document Version 2013 05 Feature Manual 135...
Page 140: ...140 Feature Manual Document Version 2013 05 7 1 1 GROUP FEATURES...
Page 141: ...Section 8 Features and Configurations H Document Version 2013 05 Feature Manual 141...
Page 149: ...Section 9 Features and Configurations I Document Version 2013 05 Feature Manual 149...
Page 185: ...Section 10 Features and Configurations L Document Version 2013 05 Feature Manual 185...
Page 193: ...Section 11 Features and Configurations M Document Version 2013 05 Feature Manual 193...
Page 204: ...204 Feature Manual Document Version 2013 05 11 1 5 Mute...
Page 205: ...Section 12 Features and Configurations O Document Version 2013 05 Feature Manual 205...
Page 212: ...212 Feature Manual Document Version 2013 05 12 1 5 Operator Features...
Page 213: ...Section 13 Features and Configurations P Document Version 2013 05 Feature Manual 213...
Page 296: ...296 Feature Manual Document Version 2013 05 13 1 32 PT Programming...
Page 297: ...Section 14 Features and Configurations Q Document Version 2013 05 Feature Manual 297...
Page 301: ...Section 15 Features and Configurations R Document Version 2013 05 Feature Manual 301...
Page 307: ...Section 16 Features and Configurations S Document Version 2013 05 Feature Manual 307...
Page 332: ...332 Feature Manual Document Version 2013 05 16 1 10 Syslog Record Management...
Page 333: ...Section 17 Features and Configurations T Document Version 2013 05 Feature Manual 333...
Page 354: ...354 Feature Manual Document Version 2013 05 17 1 6 TRS Toll Restriction...
Page 355: ...Section 18 Features and Configurations U Document Version 2013 05 Feature Manual 355...
Page 357: ...Section 19 Features and Configurations V Document Version 2013 05 Feature Manual 357...
Page 379: ...Section 20 Features and Configurations W Document Version 2013 05 Feature Manual 379...
Page 388: ...388 Feature Manual Document Version 2013 05 20 1 5 Wireless XDP Parallel Mode...
Page 389: ...Section 21 Appendix Document Version 2013 05 Feature Manual 389...
Page 415: ...Index Document Version 2013 05 Feature Manual 415...
Page 421: ...Document Version 2013 05 Feature Manual 421 Notes...