manualshive.com logo in svg

Panasonic KX-NCP500, Feature Manual

The Panasonic KX-NCP500, a versatile communication system, allows businesses to streamline their operations. Unlock its maximum potential by accessing the comprehensive programming manual. Download it for free from our website to effortlessly configure and customize your KX-NCP500, maximizing productivity and efficiency for your organization.

Share
Download
background image

The FWD feature can be assigned on an incoming call distribution group basis.

•

COS for Incoming Call Distribution Groups

Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be
enabled or disabled for each COS. The COS for incoming call distribution groups is also used for the
Internal Call Block feature; when an extension user calls an incoming call distribution group, the PBX
checks the COS of the calling extension against the COS of the incoming call distribution group (

®

9.1.14  Internal Call Block).

PC Programming Manual References

4.12  [2-7-1] Class of Service—COS Settings

→CO & SMDR—

Call Forward to CO

→Manager—

Group Forward Set

5.12  [3-5-1] Incoming Call Distribution Group—Group Settings

→Main
→Overflow Queuing Busy
→Overflow No Answer
→Miscellaneous

5.13  [3-5-1] Incoming Call Distribution Group—Group Settings—Member List
5.15  [3-5-3] Incoming Call Distribution Group—Miscellaneous—

Options—ICD Group Key Mode

PT Programming Manual References

[620] Incoming Call Distribution Group Member
[621] Incoming Call Distribution Group Delayed Ringing
[622] Incoming Call Distribution Group Floating Extension Number
[623] Incoming Call Distribution Group Name
[624] Incoming Call Distribution Group Distribution Method
[625] Destination for Overflow Time Expiration
[626] Overflow Time
[627] Destination When All Busy
[628] Queuing Call Capacity
[629] Queuing Hurry-up Level
[630] Queuing Time Table
[631] Sequences in Queuing Time Table
[632] Maximum Number of Agents

Feature Manual References

6.1.3  Flexible Buttons
6.1.6  FWD (Call Forwarding)
21.1  Capacity of System Resources

9.1.2  ICD Group Features—Group Call Distribution

Description

Incoming calls directed to an incoming call distribution group are distributed to the member extensions using
the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.
When incoming calls exceed the number of available extensions, calls enter a queue (

®

 9.1.6  ICD Group

Features—Queuing).

1.

Distribution Method

Document Version  2013-05  

Feature Manual

153

9.1.2 ICD Group Features—Group Call Distribution

Summary of Contents for KX-NCP500

Page 1: ...and save this manual for future use KX NCP500 KX NCP1000 PBMPR Software File Version 7 0000 or later KX TDE100 KX TDE200 PMMPR Software File Version 7 0000 or later KX TDE600 PGMPR Software File Vers...

Page 2: ...ttings can be programmed using the Maintenance Console 13 1 6 PC Programming These PC programming items are noted throughout the Feature Manual for your reference by title and System Menu number PT Pr...

Page 3: ...brackets indicates the System Menu number for the Maintenance Console 8 1 6 1 System Speed Dial CO Line Access Number Telephone Number PT Programming The number within the brackets indicates the prog...

Page 4: ...All other trademarks identified herein are the property of their respective owners 4 Feature Manual Document Version 2013 05 Introduction...

Page 5: ...IR Calling Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CONP Connected Name Identification Presentation CONR Connected...

Page 6: ...dentification Number PING Packet Internet Grouper PRI Primary Rate Interface PS Portable Station PT Proprietary Telephone S S CO Single CO SDN Secondary Directory Number SIP Session Initiation Protoco...

Page 7: ...VPS Voice Processing System X XDP EXtra Device Port Document Version 2013 05 Feature Manual 7 List of Abbreviations...

Page 8: ...tting 51 3 1 11 Call Transfer 51 3 1 12 CALL WAITING FEATURES 54 3 1 13 Call Waiting Tone 56 3 1 14 CELLULAR PHONE FEATURES 57 3 1 15 CLI Calling Line Identification Distribution 58 3 1 16 CLIP Callin...

Page 9: ...on 131 7 Features and Configurations G 135 7 1 G 136 7 1 1 GROUP FEATURES 136 8 Features and Configurations H 141 8 1 H 142 8 1 1 Hands free Answerback 142 8 1 2 Hands free Operation 143 8 1 3 Headset...

Page 10: ...Paralleled Telephone 216 13 1 3 Password Security 219 13 1 4 Pause Insertion 220 13 1 5 PC Console PC Phone 221 13 1 6 PC Programming 222 13 1 7 PDN Primary Directory Number SDN Secondary Directory Nu...

Page 11: ...ntrol 305 16 Features and Configurations S 307 16 1 S 308 16 1 1 Self Labeling KX NT366 KX NT560 308 16 1 2 SIP Session Initiation Protocol Extension 309 16 1 3 SIP Refer Transfer 310 16 1 4 SMDR Stat...

Page 12: ...ersion 6 0xxx 405 21 4 7 KX NCP500 KX NCP1000 PBMPR Software File Version 7 xxxx 405 21 4 8 KX TDE100 KX TDE200 PMMPR Software File Version 2 0xxx 406 21 4 9 KX TDE100 KX TDE200 PMMPR Software File Ve...

Page 13: ...Section 1 Features and Configurations A Document Version 2013 05 Feature Manual 13...

Page 14: ...ssage is programmable by each extension through personal programming Personal Absent Message which can only be used by that extension user Note The shown above indicates a parameter to be entered when...

Page 15: ...red in Memory Dialing One touch Dialing for example Account Button A flexible button can be customized as the Account button The Account button is used in place of the feature number for entering an a...

Page 16: ...alls placed to different areas Your PBX may use different telephone carriers to make calls to different areas in an effort to reduce costs Automatic Route Selection ARS is a feature which automaticall...

Page 17: ...ialed number found in the Leading Number Table 3 No Is there an available trunk group 5 Yes Sends the telephone number by the Idle Line Access Sends the telephone number as dialed Programming Procedur...

Page 18: ...n explained below you can simply assign here the same Routing Plan number to all the different leading numbers which will be routed the same way If a dialed number matches two or more leading numbers...

Page 19: ...8 3 Routing Plan Time Time Setting 330 ARS Routing Plan Time Table 2 10 5 8 4 Routing Plan Priority 331 346 ARS Routing Plan Table 1 16 KX NCP500 KX NCP1000 KX TDE100 KX TDE200 only 347 ARS Routing Pl...

Page 20: ...oup Inserts the Itemized Billing Code You can enter any of these digits in a modify command C H P A G I 0 9 Programming Example Carrier Table In this example Dialed number 9 1 212 555 5555 Modificatio...

Page 21: ...loyees from gaining access to the network and to these codes KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA Logging Outgoing Calls by SMDR Whether SMDR logs the user dialed number or the ARS modifi...

Page 22: ...Busy Camp on Description If the line is busy when a call is made a callback ring can inform the caller when the line becomes free If the called party was another extension or if the dialed number is h...

Page 23: ...e period b A digit is dialed but subsequent digits are not dialed within a preprogrammed time period PC Programming Manual References 4 5 2 3 Timers Counters Dial IRNA Recall Tone Dial Extension First...

Page 24: ...19 1 2 Virtual PS Conditions Hardware Requirement An OPB3 card and ESVM4 card When using this feature it is necessary to disable the MSG Feature setting of the MPR card This feature is only effective...

Page 25: ...rmation from Telephone Company Time information can be received when An incoming or outgoing call through an ISDN line is received made An incoming call through an analog line with Caller ID which inc...

Page 26: ...another time zone PC Programming Manual References 4 2 2 1 2 Date Time SNTP Daylight Saving Automatic Time Adjustment 4 3 2 1 2 Date Time SNTP Daylight Saving Daylight Saving Feature Manual Reference...

Page 27: ...Section 2 Features and Configurations B Document Version 2013 05 Feature Manual 27...

Page 28: ...ximum number of IP PTs connected to a V IPEXT card that can simultaneously perform the BGM feature Changing this setting may affect the number of simultaneous IP extension and IP CO line calls availab...

Page 29: ...es MOH 1 Music On Hold 1 for KX TDE series MOH MOH 2 Music On Hold 2 KX TDE series only 7 2 5 2 External Pager Operating Manual References 1 3 5 BGM Background Music 2 1 2 External BGM Background Musi...

Page 30: ...30 Feature Manual Document Version 2013 05 2 1 1 BGM Background Music...

Page 31: ...Section 3 Features and Configurations C Document Version 2013 05 Feature Manual 31...

Page 32: ...p Log Out CA version 3 0 or later is required to disable these features on a COS basis Conditions Activation keys are required to enable the application some of which are preinstalled on the MPR card...

Page 33: ...a priority list of CDPG destinations for each leading number Programming Example of the CDPG Table V IPGW Card Number Port Number Call Distribution Port Group 1 1 1 CDPG 1 1 2 CDPG 2 1 1 8 CDPG 2 2 1...

Page 34: ...3 Caller ID Description The PBX can receive Caller ID information a caller s name and telephone number from calls received on CO lines This information can be shown on a proprietary telephone PT disp...

Page 35: ...aller s telephone number and a destination must be assigned in the System Speed Dialing Table 3 1 15 CLI Calling Line Identification Distribution Incoming Call Log Caller information is automatically...

Page 36: ...Caller ID information is received from a call on an ISDN line and the call type is International National or Subscriber the following modification table is used instead of the above table Internationa...

Page 37: ...er of digits 0 Added number 91 Example Received number Modified number 313 555 1234 91 313 555 1234 4 System Speed Dialing Table The System Speed Dialing Table can store telephone numbers names and CL...

Page 38: ...an be selected through system programming Caller ID to SLT Port Hardware Requirement KX NCP500 KX NCP1000 A DHLC4 card SLC8 card or SLC16 card KX TDE100 KX TDE200 An SLC8 card with an EXT CID card ins...

Page 39: ...e Network Minimum Public Caller ID Digits 4 19 2 10 Extension CID Settings 5 1 3 1 1 Trunk Group TRG Settings Main Caller ID Modification Table 5 3 3 1 3 Caller ID Modification 6 1 4 1 1 Wired Extensi...

Page 40: ...Company PBX Extn 101 Talking Extn 102 Boss DSS button Extn 101 Caller s name Caller s number Extension Status Conditions In the following cases the LCD will not display the caller s information after...

Page 41: ...can be configured through system programming to place the current call on hold when the PT user presses a CO ICD Group INTERCOM or PDN button to make or answer another call If this feature is not ena...

Page 42: ...or no one is heard on the other end b When an SLT user goes off hook a reorder tone is heard instead of a dial tone If a call is not terminated after going on hook the above cases occur To avoid thes...

Page 43: ...be customized as the Call Log button and will indicate the status of the Incoming Call Log for the extension or corresponding ICD group as shown below Light pattern Status of the corresponding call l...

Page 44: ...answered the call is not logged in the call log for the ICD group The following types of calls will be recorded as Not Answered in the incoming call log of the original destination Calls received whe...

Page 45: ...l Log of the extension that answered the call and that of the incoming call distribution group Through system programming it is possible to select which Incoming Call Logs record call information when...

Page 46: ...usy extension a Has set Executive Busy Override Deny 5 1 3 Executive Busy Override or Data Line Security 4 1 1 Data Line Security b Is receiving an Off hook Call Announcement OHCA 12 1 3 OHCA Off hook...

Page 47: ...a busy tone Retrying is possible while hearing a busy tone by selecting another parking zone or a vacant zone Call Park Recall If a parked call is not retrieved within a preprogrammed time period the...

Page 48: ...mber for Call Park 6 18 4 3 DSS Console Type Parameter Selection for Call Park Optional Parameter Ringing Tone Type Number for Call Park Feature Manual References 6 1 3 Flexible Buttons 21 1 Capacity...

Page 49: ...ll to a specified extension by pressing the corresponding DSS button This feature is only available when 1 the user s extension is allowed to use this feature through COS programming 2 DSS buttons for...

Page 50: ...roup Call Pickup Directed Call Pickup Call Pickup Deny Set Cancel 4 12 2 7 1 Class of Service COS Settings Assistant Call Pickup by DSS 4 18 2 9 System Options Option 4 DSS Key DSS key mode for Incomi...

Page 51: ...tures are available Feature Transferring method With Announcement Transfer is completed after announcing the transfer to the destination party Without Announcement Transfer is completed without an ann...

Page 52: ...group centralized VM or VM group The set extension ICD group centralized VM or VM group is memorized as the Transfer Recall destination Yes Is the recall destination an extension ICD group or VM grou...

Page 53: ...destination 11 1 2 MEMORY DIALING FEATURES Automatic Transfer by SDN Button or DSS Button Pressing an SDN button or DSS button during a conversation with an extension or outside party can automaticall...

Page 54: ...n Method DPT IP PT Other Telephone Intercom Call Call Waiting tone OHCA Whisper OHCA Off Call Waiting tone Whisper OHCA Off Call Waiting tone Off CO Line Call 1 Call Waiting tone Off 1 Including a doo...

Page 55: ...d Call Waiting tone Call Waiting tone Call Waiting tone Enable Call Waiting disabled Call Waiting tone OHCA or Call Waiting tone Whisper OHCA or Call Waiting tone The notification receiving methods ca...

Page 56: ...al programming Call Waiting Tone Type Selection A PT user can hear different Call Waiting tones for CO line calls and intercom calls if Tone 2 has been selected through personal programming Call Waiti...

Page 57: ...lel for incoming calls 9 1 4 ICD Group Features Outside Destinations Parallel Ringing When Forwarding to CO Line When an unanswered call is forwarded to an outside line such as a cellular phone the fo...

Page 58: ...CLI distribution to function the PBX must receive Caller ID information from the telephone company CLI distribution works in conjunction with both Direct In Line DIL and Direct Inward Dialing DID dis...

Page 59: ...8 Speed Dialing System 3 1 16 CLIP Calling Line Identification Presentation Description Calling Line Identification Presentation CLIP The PBX can send a preprogrammed telephone number to the network...

Page 60: ...number such as a doorphone COLP CLIR COLR Assignment for Each Port Each service can be enabled or disabled on each ISDN port of the PBX CLIR Button and COLR Button It is possible to switch between CLI...

Page 61: ...1 1 Wired Extension Extension Settings Main Extension Number ISDN CLIP CLIP ID ISDN CLIP CLIP on Extension CO ISDN CLIP CLIR ISDN CLIP COLR 6 5 4 1 4 Wired Extension Flexible Button Type 6 10 4 2 1 Po...

Page 62: ...ccess number selects a CO button according to the following priority S CO G CO L CO Direct CO Line Access If an extension user is on hook when pressing an idle CO button the proprietary telephone PT a...

Page 63: ...ority 6 5 4 1 4 Wired Extension Flexible Button Type Parameter Selection for Single CO Parameter Selection for Group CO 6 13 4 2 3 Portable Station Flexible Button Type Parameter Selection for Single...

Page 64: ...de party the time limit applied to the CO line call that was made first will be used Dialing Digit Restriction during Conversation While engaged in an incoming CO line call the dialing of digits can b...

Page 65: ...Warning Tone Start Timer begins 3 When the Warning Tone Start Timer expires the remaining parties of the conference will start to hear a warning tone the callback ringing will continue to be heard at...

Page 66: ...nference group of parties simultaneously Each party that answers the call joins the conference An extension user can call a conference group of up to 7 parties to establish a conference call for a max...

Page 67: ...ce Button Function DSS Disables or enables the corresponding member s ability to speak CONF Conference Establishes a conversation with the current members in the order assigned in the conference group...

Page 68: ...r example a manager can organize a meeting where all the members are calling from cellular phones and use Join After Time Out to join the conference Conditions Automatic answering for PTs and PSs can...

Page 69: ...ility to speak Since each PS requires one wireless channel note your PBX s wireless capacity when assigning multiple PSs to a conference group For a Conference Group Call in Broadcast Mode with Five o...

Page 70: ...following features by the feature numbers Call Park Retrieve Call Pickup Hold Retrieve Paging Answer Trunk Answer From Any Station TAFAS Tone 4 1 Sent when a call changes from a two party call to a t...

Page 71: ...ss to various features extensions and CO lines depending on the duties appointed to them Many extensions can belong to the same COS by assigning each extension the same COS number allowing the same re...

Page 72: ...nes the PBX monitors each line s status and when CPC signal is detected on a line the PBX disconnects the line and alerts the extension with a reorder tone Conditions CPC signal detection is programma...

Page 73: ...the PBX and controls the PBX via the CTI Server Example PBX MPR Card CTI Server PC PC LAN LAN Conditions CTI application software must be installed on the connected PC In addition some features may re...

Page 74: ...rst Party Call Control CTI Connection 3 10 1 Connection of Peripherals KX TDE600 3 3 1 IPCEMPR Card 3 10 4 First Party Call Control CTI Connection 3 12 1 Connection of Peripherals PC Programming Manua...

Page 75: ...Section 4 Features and Configurations D Document Version 2013 05 Feature Manual 75...

Page 76: ...c Host Configuration Protocol Assignment Description It is possible to assign this PBX as a DHCP client allowing IP addresses to be received from a DHCP server over a LAN Conditions It is possible to...

Page 77: ...5 seconds after the CO line is connected or press This feature works only on CO lines set to Pulse mode DTMF mode cannot be changed to Pulse mode It is possible to select a pulse rate for the CO line...

Page 78: ...Tone 4A 4B This tone is heard when new messages have been recorded for the extension 1 Active even when distinctive dial tones are disabled Conditions Dial Tone Type A B Through system programming it...

Page 79: ...ne call restricted Conditions The modified TRS level only applies to the next one call placed at the user s extension Toll Restriction Button A manager extension must store the TRS level granted by th...

Page 80: ...tension numbers at this PBX will be sent to the corresponding extension Incoming calls with DID numbers that match extensions at other PBXs will be sent to the corresponding TIE line Method Flowchart...

Page 81: ...stribution is disabled The call is routed to the DID destination extension 100 and Sales is displayed Note Tenant numbers and VM trunk group numbers not shown here can also be programmed in the DID Ta...

Page 82: ...ch time mode Method Flowchart A CO line call is received Yes Yes No Does the call have Caller ID information and is CLI distribution enabled for the CO line in the current time mode No Has the caller...

Page 83: ...nd VM trunk group numbers not shown here can also be programmed in the DIL Table The tenant number programmed here is used only to determine the Time Table used by each CO line selecting tenant 3 mean...

Page 84: ...xtension number assigned to each DISA message The caller can have direct access to features such as Placing an intercom call to an extension operator or any floating extensions e g modem for remote sy...

Page 85: ...mber No What is the DISA security mode Continued on next page F A The call is routed to an operator etc DISA Intercept when All DISA Ports are busy DISA Mute OGM Start Time after Answering expires DIS...

Page 86: ...ISA Reorder Tone time expires Yes Is the extension in DND mode Yes No A No Yes The call is established The call is routed to the intercept destination DISA Intercept Routing No Answer Does the destina...

Page 87: ...l be redirected to the operator c AA 0 AA 9 The call will be redirected to the destination assigned to that AA number 4 5 2 3 Timers Counters DISA Door Reminder U Conf DISA No Dial Intercept Timer 211...

Page 88: ...1 2 Account Code Entry is also available Note DISA AA service and Operator Call 12 1 5 Operator Features are available for any security mode Security Mode Override by Verification Code Entry If the c...

Page 89: ...a DISA message the security mode can be temporarily changed to No Security mode 20 1 1 Walking COS After performing Walking COS the following features are available using the settings of the specifie...

Page 90: ...ating extension numbers 16 1 4 SMDR Station Message Detail Recording Conditions CAUTION There is a risk that fraudulent telephone calls will be made using the CO to CO Line Call feature of DISA The co...

Page 91: ...en if end of call detection cannot be performed the call can be disconnected by a system timer 3 1 18 CO Line Call Limitation If the timer expires the line will be disconnected unless the originating...

Page 92: ...er destination cellular phone is a line that does not support answer notification outgoing dial completion is considered as answering DISA Call Transfer to Outside User When a call is received through...

Page 93: ...DISA Reorder Tone Duration time 4 5 2 3 Timers Counters DISA Door Reminder U Conf DISA Reorder Tone Duration Call Deny Extensions can deny DISA calls on a COS basis 4 12 2 7 1 Class of Service COS Se...

Page 94: ...unters Miscellaneous Extension PIN Lock Counter 4 12 2 7 1 Class of Service COS Settings Optional Device Other Extensions Accept the Call from DISA 4 18 2 9 System Options Option 4 Send CLIP of CO Cal...

Page 95: ...display proprietary telephone PT can relay the following information to the user while making or receiving calls Display Item Display Example Condition The extension number and name of the calling or...

Page 96: ...1 1 Wired Extension Extension Settings Option 5 Display Language Incoming Call Display Automatic LCD Switch when Start Talking 6 10 4 2 1 Portable Station Extension Settings Option 5 Display Language...

Page 97: ...ill ring Calls from a doorphone arrive at the extension even when the extension is in DND mode PC Programming Manual References 4 5 2 3 Timers Counters Dial IRNA Recall Tone Tone Length Busy Tone DND...

Page 98: ...Main Features Door Open 4 12 2 7 1 Class of Service COS Settings Optional Device Other Extensions Door Unlock PT Programming Manual References 207 Door Unlock Time 512 Permission for Door Open Access...

Page 99: ...9 1 Connection of Doorphones Door Openers External Sensors and External Relays KX TDE100 KX TDE200 3 7 1 OPB3 Card KX TDA0190 3 7 2 DPH4 Card KX TDA0161 3 9 1 Connection of Doorphones Door Openers Ex...

Page 100: ...100 Feature Manual Document Version 2013 05 4 1 12 Doorphone Call...

Page 101: ...Section 5 Features and Configurations E Document Version 2013 05 Feature Manual 101...

Page 102: ...FA button It is possible to perform this feature by entering the feature number while the current call is placed on Consultation Hold e g is going to be transferred to an extension of the host PBX 3 1...

Page 103: ...used This feature is only available when using a PRI line with E911 compatible services PC Programming Manual References 9 4 7 4 Emergency Dial PT Programming Manual References 304 Emergency Number F...

Page 104: ...tures Executive Override Deny Set Cancel 4 11 2 6 3 Numbering Plan B NA DND Call Feature Executive Busy Override 4 12 2 7 1 Class of Service COS Settings Executive Executive Busy Override Executive Bu...

Page 105: ...ers below 1 through 3 indicate the priority of each feature with 1 having the highest priority and 3 having the lowest 1 Dial Tone Transfer 4 1 5 Dial Tone Transfer 2 TRS Override by System Speed Dial...

Page 106: ...ill be enabled if Extension Clear Call Waiting is set to Clear through system programming In this case dial tone 2 will be heard when going off hook 4 1 4 Dial Tone PC Programming Manual References 4...

Page 107: ...an incorrect PIN is entered a preprogrammed number of times the PIN will be locked Only an extension assigned as a manager can unlock a PIN after which it will be reset In this case the PIN will be un...

Page 108: ...fferent extension numbers and act as independent extensions To use XDP mode XDP mode must be enabled for the port through system programming 13 1 2 Paralleled Telephone Conditions Automatic Detection...

Page 109: ...relay port has a COS assigned This and the COS of an extension determine the extension users who can use External Relay Control The length of time that a relay is turned on can be specified separatel...

Page 110: ...nance Idle Line Access no Phone no Trunk Group Access no Trunk Group no Phone no Extension of Another PBX via TIE Line Access with PBX Code Extension of Another PBX via TIE Line Access without PBX Cod...

Page 111: ...nsultation Hold Call Hold 3 1 22 Consultation Hold 3 1 5 Call Hold Call Transfer 3 1 11 Call Transfer Executive Busy Override 5 1 3 Executive Busy Override Sensor call information is output on SMDR In...

Page 112: ...112 Feature Manual Document Version 2013 05 5 1 9 External Sensor...

Page 113: ...Section 6 Features and Configurations F Document Version 2013 05 Feature Manual 113...

Page 114: ...L Used to cancel the selected item PROGRAM Used to enter and exit programming mode FLASH RECALL Used to disconnect the current call and make another call without hanging up Flash Recall mode or Termin...

Page 115: ...ect the item displayed on the bottom line of the display SELECT Used to select the displayed item or to call the displayed number SHIFT Used to access the second level of Soft button items MODE Used t...

Page 116: ...etween successive accesses to the same CO line is programmable for each CO line port This feature generates a Station Message Detail Recording SMDR call record 16 1 4 SMDR Station Message Detail Recor...

Page 117: ...DSS Network Direct Station Selection One touch Dialing Used to call a preprogrammed party or access a feature with a one touch operation 12 1 4 One touch Dialing Incoming Call Distribution ICD Group U...

Page 118: ...ransfer 8 1 3 Headset Operation Toll Restriction Used to change the Toll Restriction TRS level of other extension users temporarily 4 1 5 Dial Tone Transfer Calling Line Identification Restriction CLI...

Page 119: ...umber PDN Used to make and receive both outside and intercom calls 13 1 7 PDN Primary Directory Number SDN Secondary Directory Number Extension Secondary Directory Number SDN Used to show the current...

Page 120: ...p to two digits default two digits Example If the number 3 is programmed as a leading number for the 1st extension numbering scheme and XX is programmed as the additional digits extension numbers 300...

Page 121: ...ading Number None 27 27 Extension Numbering Scheme 19 Leading Number None 28 28 Extension Numbering Scheme 20 Leading Number None 29 None Extension Numbering Scheme 21 Leading Number 5 5 19 Extension...

Page 122: ...Call Hold Retrieve 50 50 50 Call Hold Retrieve Specified with a Holding Extension Number 51 51 51 Call Park Call Park Retrieve 52 52 52 Call Hold Retrieve Specified with a Held CO Line Number 53 53 5...

Page 123: ...Call off BSS OHCA Whisper OHCA 731 731 731 Automatic Call Waiting set cancel 732 732 732 Executive Busy Override Deny set cancel 733 733 733 Not Ready Mode on off 1 735 735 735 Log in Log out 1 736 7...

Page 124: ...her registered numbers This is used for the Automatic Rerouting of VoIP Calls To Public CO Line feature 2 Flexible Numbering available while a busy DND or ringback tone is heard Feature numbers which...

Page 125: ...SLT users cannot dial feature numbers which include or Portable station PS users cannot use the following features Personal Speed Dialing OGM playback record S CO Line Access Parallel Telephone Mode...

Page 126: ...programming mode through a modem on a PC 599 Group Incoming Call Distribution ICD Group Used to call an ICD group 9 1 1 ICD GROUP FEATURES 6 two digit group number PS Ring Group Used to call a PS ring...

Page 127: ...n groups can forward their calls to preset destinations There are several different types of forwarding and the circumstances under which the calls are forwarded for each type differ as follows Type C...

Page 128: ...vailability Condition for Original Extension Incoming Call Distribution Group Wired Extension PT SLT SIP Extension T1 OPX Only available when FWD to extension is allowed through COS programming 1 PS I...

Page 129: ...n Group Group FWD COS programming determines the incoming call distribution groups that can use this feature FWD to CO Line COS programming determines the extensions or incoming call distribution grou...

Page 130: ...n Hunting applies to calls forwarded to a busy extension in an idle extension hunting group All Calls and Busy If the forward destination is not available to answer a call this feature is canceled and...

Page 131: ...all Forwarding to CO Line 605 Call Forwarding No Answer Time Feature Manual References 3 1 23 COS Class of Service 9 1 5 ICD Group Features Overflow 9 1 9 Idle Extension Hunting 9 1 11 Intercept Routi...

Page 132: ...O line calls to that extension can be switched temporarily without clearing the FWD destination During setting the LED of the button shows the current CO line call FWD DND status The forwarding type a...

Page 133: ...annot be changed PC Programming Manual References 4 9 2 6 1 Numbering Plan Main Features FWD DND Set Cancel Call from CO Extension FWD DND Set Cancel Call from CO FWD DND Set Cancel Call from Extensio...

Page 134: ...ture Manual References 6 1 1 Fixed Buttons 6 1 3 Flexible Buttons Operating Manual References 3 1 2 Personal Programming 134 Feature Manual Document Version 2013 05 6 1 7 FWD DND Button Group FWD Butt...

Page 135: ...Section 7 Features and Configurations G Document Version 2013 05 Feature Manual 135...

Page 136: ...1 3 Tenant Service b Call Pickup Group See below c Paging Group See below Every extension must belong to one extension user group and cannot belong to more than one extension user group 5 6 3 2 Extens...

Page 137: ...ND mode Idle Extension Hunting redirects the incoming call to an idle member of the same idle extension hunting group Members are programmed through system programming When calls are received idle ext...

Page 138: ...stem Settings 5 19 3 7 2 VM DPT Group Unit Settings 5 21 3 8 1 VM DTMF Group System Settings 5 22 3 8 2 VM DTMF Group Group Settings 5 23 3 8 2 VM DTMF Group Group Settings Member List 660 VM Group Fl...

Page 139: ...k Group Number 603 Extension User Group 620 Incoming Call Distribution Group Member 622 Incoming Call Distribution Group Floating Extension Number 623 Incoming Call Distribution Group Name 640 Extensi...

Page 140: ...140 Feature Manual Document Version 2013 05 7 1 1 GROUP FEATURES...

Page 141: ...Section 8 Features and Configurations H Document Version 2013 05 Feature Manual 141...

Page 142: ...O Line Calls System programming is required to use this feature Hands free Answerback for Calls From an Extension That Placed a CO Line Call on Consultation Hold Calls from an extension that placed a...

Page 143: ...lifting the handset Pressing specific buttons such as REDIAL automatically activate hands free mode Conditions PTs with the MONITOR Button PTs with the MONITOR button can dial in hands free mode but c...

Page 144: ...ge from headset mode to hands free mode or vice versa during a conversation by pressing the Headset button Headset users cannot use the following features Automatic Redial 15 1 1 Redial Last Number Re...

Page 145: ...application 16 1 4 SMDR Station Message Detail Recording 8 1 5 Host PBX Access Code Access Code to the Telephone Company from a Host PBX Description This PBX can be installed behind an existing PBX ho...

Page 146: ...the user dialed access code and the subsequent digits when ARS mode is enabled 1 1 3 ARS Automatic Route Selection SMDR The dialed number including the Host PBX Access code will be recorded on Station...

Page 147: ...on number If the Hot Line feature is set and the user goes off hook a dial tone is generated for a specified time assigned through system programming and then dialing starts During this waiting time t...

Page 148: ...Feature Manual References 21 1 Capacity of System Resources Operating Manual References 1 3 35 Hot Line 148 Feature Manual Document Version 2013 05 8 1 6 Hot Line...

Page 149: ...Section 9 Features and Configurations I Document Version 2013 05 Feature Manual 149...

Page 150: ...ssigned as a supervisor 5 12 3 5 1 Incoming Call Distribution Group Group Settings Main Overflow Queuing Busy Overflow No Answer Miscellaneous Group No 1 2 3 Floating Extn No 1 601 602 Group Name 2 Sa...

Page 151: ...istribution Incoming calls are distributed using one of the following methods Distribution Method Description Uniform Call Distribution UCD Calls are distributed evenly to a different extension each t...

Page 152: ...One extension can have more than one ICD Group button of the same or different incoming call distribution groups Multiple ICD Group If all ICD Group buttons in the same incoming call distribution grou...

Page 153: ...de PT Programming Manual References 620 Incoming Call Distribution Group Member 621 Incoming Call Distribution Group Delayed Ringing 622 Incoming Call Distribution Group Floating Extension Number 623...

Page 154: ...beginning with the first extension assigned to the group Extn B Extn C Extn X Ring All extensions in the group ring simultaneously Delayed Ringing Delayed ringing or no ringing can be programmed for e...

Page 155: ...UCD Priority Hunting The Group Call Waiting feature activates on an idle ICD Group button located on busy member extensions in a certain order This order depends on the type UCD or Priority Hunting Ca...

Page 156: ...ain Distribution Method Main Call Waiting Distribution Miscellaneous Extension No Answer Redirection Time Miscellaneous Maximum No of Busy Extension 5 13 3 5 1 Incoming Call Distribution Group Group S...

Page 157: ...ming call distribution group Log out Status Log in Status All Used to log in to or out of all incoming call distribution groups to which the extension user belongs After Log out Operation After Log in...

Page 158: ...atus of the incoming call distribution group members 9 1 7 ICD Group Features Supervisory Log in Log out Information on SMDR Log in Log out information can be printed out on SMDR 16 1 4 SMDR Station M...

Page 159: ...hin the PBX This is useful in situations such as the following An extension user can have his PT and multiple cellular phones ring together for calls An employee who is not in the office but is still...

Page 160: ...wrap up time feature and Automatic Log out feature are not available for virtual PSs When forwarding calls to a public CO line system programming selects whether the CLIP number of the calling party...

Page 161: ...d An Overflow command is assigned to the Queuing Time Table e The Overflow time expires f Manual Queue Redirection is performed Available Destination The overflow destinations can be assigned for eac...

Page 162: ...COT LCOT or T1 LCOT GCOT card 1 If the call was once in a queue and an outgoing message OGM was sent to it or the call reached an incoming call distribution group by using the DISA feature 4 1 8 DISA...

Page 163: ...Table Command Description Condition OGM xx An outgoing message is sent to the caller xx applies to the OGM number After the OGM Music on Hold will be sent and the next event in the sequence will be a...

Page 164: ...ed in the Queuing Time Table the caller can dial a digit while listening to the OGM and be redirected to the destination assigned to that digit For example programming the VM group floating extension...

Page 165: ...ing on VM Group 5 21 3 8 1 VM DTMF Group System Settings Others Call Waiting on VM Group 6 5 4 1 4 Wired Extension Flexible Button Type Extension Number for Hurry up 6 13 4 2 3 Portable Station Flexib...

Page 166: ...st With Incoming Call Queue Monitor Display Log in Log out Monitor Remote Control Mode with DSS Button light JAN 31 08 13AM FRI 601 Sales Section Waiting Calls Now 00006 Max Waiting Time 05 10 EXIT LO...

Page 167: ...res on the extension making calls pressing the MESSAGE button etc even while in monitor mode When each operation is finished his telephone returns to the queue monitor display PC Programming Manual Re...

Page 168: ...1 6 2 4 3 5 3rd Priority 7 8 4 2 ICD Group 3 for special customers ICD Group 4 for general customers 7 8 1 After call 3 is distributed from group 2 call 7 will be distributed from group 4 next even t...

Page 169: ...ion An extension user can belong to only one idle extension hunting group If all the searched extensions are busy The PBX redirects the call to an overflow destination which can be assigned for each i...

Page 170: ...1 Capacity of System Resources 9 1 10 INCOMING CALL FEATURES Description Each CO line functions as either a public line or a private line Private lines are used to connect different PBXs and form a p...

Page 171: ...ceived on a DID line to a preprogrammed destination based on the telephone number dialed by the caller 4 1 6 DID Direct Inward Dialing Calling Line Identification CLI distribution is the most customiz...

Page 172: ...roup PS Ring Group Floating Extension no for SVM VM Group DTMF DPT External Pager TAFAS DISA Analog ISDN Remote Maintenance Idle Line Access no Phone no Trunk Group Access no Trunk Group no Phone no E...

Page 173: ...or can not answer the call There are four types of Intercept Routing described below Type Description No Answer IRNA If a called party does not answer a call within a preprogrammed time period IRNA T...

Page 174: ...n When Called Party is Busy 6 10 4 2 1 Portable Station Extension Settings Intercept Destination Intercept Destination When called party does not answer Day Lunch Break Night Intercept Destination Whe...

Page 175: ...nation of the Virtual PS FWD Destination Forward Destination of Virtual PS Ext No of the Virtual PS 2001 600 600 is an example of a Floating Extension No for the External Pager Intercept Destination I...

Page 176: ...l hear a call waiting tone When the call arrived on any other card the caller hears a busy tone c When the call was intercepted via Intercept Routing DND and arrived through an ELCOT LCOT or T1 LCOT G...

Page 177: ...ak Night DISA Door Reminder U Conf DISA Intercept Timer Day Lunch Break Night 5 12 3 5 1 Incoming Call Distribution Group Group Settings Overflow No Answer Time out Manual Queue Redirection Destinatio...

Page 178: ...nother extension user Conditions Extension Number Name Assignment Extension numbers and names are assigned to all extensions The assigned number and name of the other extension are shown on display PT...

Page 179: ...g Manual References 4 11 2 6 3 Numbering Plan B NA DND Call Feature Alternate Calling Ring Voice 6 1 4 1 1 Wired Extension Extension Settings Main Extension Number Main Extension Name Option 3 Interco...

Page 180: ...ension can make an Operator Call regardless of the Internal Call Block setting of its COS 12 1 5 Operator Features Because each doorphone port is assigned a COS the Internal Call Block feature can res...

Page 181: ...tem programming before an IP PT can be used with the PBX An IP PT cannot be used unless an extension number is assigned For details on how to register IP PTs see the IP Networking Guide The following...

Page 182: ...ard KX NT136 KX NT265 KX NT265 version 2 00 or later KX NT300 series except KX NT366 KX NT305 KX NT500 series KX NT400 KX NT366 KX NT305 Installation Manual References KX NCP500 KX NCP1000 3 4 1 Virtu...

Page 183: ...alled party Connected Line Identification Restriction COLR Prevents COLP from being sent by the answered party Caller ID The PBX receives Caller ID information such as the caller s name and telephone...

Page 184: ...tion Extension Settings Option 7 ISDN Bearer PC Programming Manual References 3 32 1 1 Slot Card Property PRI type 3 33 1 1 Slot Port Property PRI Port 3 34 1 1 Slot Port Property PRI Port Connection...

Page 185: ...Section 10 Features and Configurations L Document Version 2013 05 Feature Manual 185...

Page 186: ...xtension Status Button DSS SDN 1 Light Pattern of the Message Ringer Lamp Digital proprietary telephone DPT Incoming call from a CO line Red flashing Incoming call from another extension Green flashin...

Page 187: ...has the line on Exclusive Hold Other extensions are using all CO lines in the trunk group Another extension is holding the line Incoming call This extension is logged out of the ICD group Rapid red f...

Page 188: ...or Incoming Call Feature Manual References 3 1 5 Call Hold 3 1 19 Conference 6 1 7 FWD DND Button Group FWD Button 9 1 2 ICD Group Features Group Call Distribution 9 1 3 ICD Group Features Log in Log...

Page 189: ...oming Preferred Line 6 10 4 2 1 Portable Station Extension Settings Option 4 Incoming Preferred Line Operating Manual References 3 1 2 Personal Programming 10 1 3 Line Preference Outgoing Description...

Page 190: ...on Settings Option 4 Outgoing Preferred Line 6 10 4 2 1 Portable Station Extension Settings Option 4 Outgoing Preferred Line PT Programming Manual References 103 Idle Line Access Local Access 500 Trun...

Page 191: ...via PC Console or PC Phone PC Console and PC Phone use e mail to send the information The alarm information will be logged on the Station Message Detail Recording SMDR if enabled through system progr...

Page 192: ...2 Maintenance Daily Test Start Time Set Maintenance Daily Test Start Time Hour Maintenance Daily Test Start Time Minute Feature Manual References 6 1 3 Flexible Buttons 16 1 4 SMDR Station Message Det...

Page 193: ...Section 11 Features and Configurations M Document Version 2013 05 Feature Manual 193...

Page 194: ...IN of an extension remotely or a verification code PIN PIN Lock is also unlocked Required 5 1 6 Extension PIN Personal Identification Number 19 1 1 Verification Code Entry Remote Extension Dial Lock S...

Page 195: ...s that cannot be easily guessed c Changing PINs regularly Manager Password Only one manager password can be assigned per PBX PC Programming Manual References 4 12 2 7 1 Class of Service COS Settings M...

Page 196: ...g PC Programming only 8 1 6 Hot Line Incoming Call Log Incoming call information is automatically stored 3 1 6 Call Log Incoming 2 Valid Input Input Displayed while Entering Description 0 9 0 9 Store...

Page 197: ...the telephone number in Memory Dialing However if Memory Dialing is done after selecting a CO line the stored CO Line Access number is ignored and the telephone number is sent using the selected CO li...

Page 198: ...her extension or for an incoming call distribution ICD group Distinctive Dial Tone for Message Waiting If Distinctive Dial mode is enabled dial tone 4 will be sent to an extension when a message has b...

Page 199: ...s 1 28 s 10 24 s 768 ms Pattern 3 256 ms 1 28 s 5 12 s Pattern 5 Pattern 6 ON OFF ON OFF ON OFF ON OFF ON OFF Pattern 7 Pattern 8 ON OFF ON OFF Pattern 9 ON OFF Pattern 10 ON OFF ON OFF 2 56 s 512 ms...

Page 200: ...al References KX NCP500 KX NCP1000 None KX TDE100 KX TDE200 3 6 7 SLC16 Card KX TDA0174 MSLC16 Card KX TDA0175 and CSLC16 Card KX TDA0177 3 6 8 MCSLC16 Card KX TDA1176 and MCSLC24 Card KX TDA1178 KX T...

Page 201: ...No Music Source KX NCP Series PBX KX TDE Series PBX 1 External music port 1 internal music source 1 or internal music source 2 External music port 1 2 OGM External music port 2 internal music source 1...

Page 202: ...comes occupied and cannot be used for other OGM features even when no calling parties are listening to Music on Hold MPR Card OGM Enabled SVM Disabled OPB3 Card OPB3 Card OGM for BGM2 ESVM4 Card OGM E...

Page 203: ...Feature Manual References 12 1 2 OGM Outgoing Message 17 1 3 Tenant Service 11 1 5 Mute Description During a conversation a proprietary telephone PT user can disable the built in microphone or the han...

Page 204: ...204 Feature Manual Document Version 2013 05 11 1 5 Mute...

Page 205: ...Section 12 Features and Configurations O Document Version 2013 05 Feature Manual 205...

Page 206: ...onitor 12 1 2 OGM Outgoing Message Description An extension assigned as a manager manager extension can record outgoing messages OGMs for the following features Feature Usage Details in Direct Inward...

Page 207: ...callers PBX MSG Card Total message recording time 8 minutes max PBX Total message recording time 8 minutes max MSG Card MSG Card Up to 8 messages can be played simultaneously to callers The maximum r...

Page 208: ...nager will hear the progress tone for a preprogrammed time period then the PBX will automatically switch to the recording mode Installation Manual References KX NCP500 KX NCP1000 3 3 1 IPCMPR Card 3 7...

Page 209: ...hen a The OHCA mode of the caller s COS is set to Disable b The called extension s telephone is not compatible with this OHCA c The called extension is a digital proprietary telephone DPT which is con...

Page 210: ...a One touch Dialing button PC Programming Manual References 6 1 4 1 1 Wired Extension Extension Settings Option 6 Flexible Button Programming Mode 6 5 4 1 4 Wired Extension Flexible Button Type Dial...

Page 211: ...ice is in use The call is directed to the extension s tenant operator If a tenant operator is not assigned the call is directed to the PBX operator In this case the current time mode of the extension...

Page 212: ...212 Feature Manual Document Version 2013 05 12 1 5 Operator Features...

Page 213: ...Section 13 Features and Configurations P Document Version 2013 05 Feature Manual 213...

Page 214: ...on basis Paging Group Each paging group consists of extension user groups and external pagers One extension user group or external pager can belong to several paging groups 7 1 1 GROUP FEATURES Exampl...

Page 215: ...h system programming Paging DND When Do Not Disturb DND 4 1 10 DND Do Not Disturb is set for incoming calls it is programmable whether an extension receives paging through system programming PC Progra...

Page 216: ...nt type of parallel connections are described below Features Descriptions Connections Parallel Mode Allows an SLT to be connected to an APT or DPT which is connected to a Super Hybrid port of the PBX...

Page 217: ...Master Slave PBX DPT Extn 101 Extn 201 SLT Extn 101 in Parallel Mode or Extn 105 in XDP Mode DPT Master Slave DPT DPT SLT Wireless XDP Parallel Mode For information on this type of parallel connectio...

Page 218: ...es and KX T7600 series except KX T7640 The PSU M or PSU L must be installed when Digital XDP connection enables the number of DPTs to exceed the maximum capacity that the PBX supports The following fe...

Page 219: ...or level PT programming All PT programming settings are available PC System Password PC for User Used with the user level programmer code to access user level PC programming The installer can specify...

Page 220: ...a PAUSE button inserts a preprogrammed Pause time between digits of a user dialed number before the number is dialed out allowing certain numbers separated with a pause to be used to access certain fe...

Page 221: ...es PC Phone and PC Console offer many specific features including the following Phone Book A list of telephone numbers including detailed information pertaining to each entry This feature allows the u...

Page 222: ...pe Type DPT Type Location No PT Programming Manual References 601 Terminal Device Assignment Feature Manual References 21 1 Capacity of System Resources 13 1 6 PC Programming Description Although many...

Page 223: ...oating extension number default 599 assigned to the analog remote maintenance feature using one of the following methods Direct Access Using the off site modem dial a telephone number with the modem w...

Page 224: ...emote Programming Limitation It is possible to disable remote access through system programming Disabling this feature will also disable the ability to perform on site programming via modem If an exte...

Page 225: ...call with an S CO button In addition a secretary can transfer calls from an SDN button or other button e g S CO button to the boss s extension with a simple operation like when using a DSS button An...

Page 226: ...onference Rapid green flashing An incoming call is arriving at this extension Receiving Hold Recall or automatic callback ringing from a call answered using the SDN button Red on A corresponding SDN e...

Page 227: ...Off Off Off Ext 102 Boss PDN buttons Off Off Off Ext 103 Secretary Red On SDN buttons Off Ext 103 Ext 101 SDN buttons Off Ext 102 Green On Ext 101 3 The Call From 111 1111 is On Hold by Ext 103 Slow...

Page 228: ...none of an extension s PDN buttons are idle the extension will not receive incoming calls including Call Waiting Therefore it is strongly recommended for PDN extensions to have at least three PDN butt...

Page 229: ...using a corresponding SDN button 9 1 13 Intercom Call Through system programming it is possible to force an extension to become idle the SP PHONE button light will turn off when a speakerphone call us...

Page 230: ...rces Conditions Peer to peer calls can only be made between extensions connected to the PBX through the MPR card The following IP telephones are peer to peer compatible for calls between each other KX...

Page 231: ...BX to confirm the connection of IP telephones routers and hubs within or outside the private network using PING The PBX will send an Internet Control Message Protocol ICMP echo request through the PC...

Page 232: ...ion will be dropped when power returns KX NCP500 KX NCP1000 The analog CO line cards extension cards and the number of PFT ports ports which can be used for Power Failure Connections are as follows CO...

Page 233: ...aling Personal In this case the extension will enter personal programming mode automatically so that a name can be assigned to the stored number Operating Manual References 3 1 2 Personal Programming...

Page 234: ...line call on the S CO button in order to establish a three party call System programming is required to enable or disable this feature Conditions S CO Button Any flexible button can be customized as t...

Page 235: ...y Example PBX 1 TIE Line PBX 2 Interface Interface Interface Extn 2011 PBX 3 Extn 3011 Extn 1011 Extn 1012 Dials 3011 Dials 2011 TIE Line Interface Explanation To use this method it is necessary to ch...

Page 236: ...access number 7 PBX code 953 and extension number 1011 Extension 1011 of PBX 1 is connected to extension 1011 of PBX 3 TIE Line and CO Line Connection To connect the TIE line with the CO line the fol...

Page 237: ...ment of the DID or DIL call destination of PBX 1 4 1 6 DID Direct Inward Dialing 12 3 10 3 DID Table DID Destination Day Lunch Break Night 453 DID Destination b FWD Call Transfer Intercept Routing to...

Page 238: ...4567 The call reaches the destination extension 1011 of PBX 1 and the call is forwarded transferred or intercepted to extension 2011 of PBX 2 through the TIE line 238 Feature Manual Document Version 2...

Page 239: ...4567 211 4567 Telephone Company PBX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 Idle Line Access n...

Page 240: ...Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 or dials the Trunk Group Access number of PBX 1 8...

Page 241: ...BX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Idle Line Access number of PBX 1 9 and telephone number 211 4567 2 PBX 1 modifies the call adds the Idle Line Acces...

Page 242: ...ng TIE line call can make a CO line call through this PBX i e PBX 2 depends on the COS that is assigned to the trunk group of this PBX that the incoming TIE line is connected to If the COS of the trun...

Page 243: ...Interface Extn 1011 PBX 1 CO Line CO Line Dials 8 02 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 2001 Dials 8 02 verification code entry feature no verification code verification co...

Page 244: ...ecause COS 2 is not blocked from accessing TRG 3 of PBX 2 PBX Code Method Access with PBX Code TIE Line Network TIE Line 952 9 211 4567 Outside Party Interface Extn 1011 PBX 1 PBX Code 951 CO Line CO...

Page 245: ...lling Code for ARS By assigning an Itemized Billing Code for ARS to PBX 1 an extension s verification code can be sent to PBX 2 automatically without the extension having to dial the verification code...

Page 246: ...eri Code Veri PIN COS 1111 3333 2222 4444 2 2 Programming Example of PBX 1 Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Number 2114444 2114...

Page 247: ...ri PIN COS 1111 3333 2222 4444 2 2 Programming Example of PBX 1 Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Number 2114444 2114567 Duratio...

Page 248: ...ny PBX 1 PBX Code 951 PBX 2 PBX Code 952 Interface Interface Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 and extension number 1011 2 The call reaches the dest...

Page 249: ...4567 Outside Caller TRG 2 DISA PBX 1 PBX Code 951 PBX 2 PBX Code 952 Explanation 1 The outside caller dials the DISA phone number of PBX 1 Idle Line Access number of PBX 1 9 and telephone number 1 33...

Page 250: ...digits from and add a number to the dialed number of the TIE line call This modification may be needed depending on the TIE line network configuration 11 1 9 1 TIE Table Removed Number of Digits Adde...

Page 251: ...oute trunk group TRG 2 Sending no to PBX 4 3XXX Location 03 The hunt sequence by dialing 4XXX The 1st route trunk group TRG 2 Sending no to PBX 4 4XXX b PBX Code Method Access with PBX Code 4 9 2 6 1...

Page 252: ...uence by dialing 7 PBX Code 952 XXXX The 1st route trunk group TRG 1 Sending no to PBX 2 952 XXXX Location 02 The hunt sequence by dialing 7 PBX Code 953 XXXX The 1st route trunk group TRG 1 Sending n...

Page 253: ...match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 3011 is an extension number of PBX 3 The call is recei...

Page 254: ...the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 953 1011 has the PBX code of PBX 3 953 The call i...

Page 255: ...t priority Trunk Group that is available The dialed number is modified if a removed number of digits and or added number is assigned No Not treated as a call which uses the TIE line Is the dialed numb...

Page 256: ...xtension No of this PBX No No Yes Does the corresponding extension exist Yes Yes Yes Is the extension idle Calls the extension Sends a reorder tone or sends the call to an operator Intercept Routing N...

Page 257: ...1012 of PBX 1 is connected to extension 1011 of PBX 1 Case 2 Extension 1012 of PBX 1 dials extension number 1033 The dialed number is not found at the local PBX so the call is redirected to the speci...

Page 258: ...digit Timer DID PC Programming Manual References 3 11 1 1 Slot Shelf Property Virtual IP Gateway GW Settings 3 12 1 1 Slot Shelf Property Virtual IP Gateway DN2IP 3 33 1 1 Slot Port Property PRI Port...

Page 259: ...l PBX In addition the VPS can send Message Waiting notifications to extensions at any PBX and users can access their mailboxes directly using the Message Waiting button The VPS features available at e...

Page 260: ...Other PBX Extension Number Method PBX 1 TIE Line Network Private network PBX 2 Outside Caller PBX 3 PBX 4 PBX 5 PBX 6 PBX 7 Telephone Company Hello Please enter extension number VPS PBX 8 Extn 201 Ex...

Page 261: ...call is forwarded to the VPS and answered by mailbox 201 If the outside caller leaves a message the VPS sends a Message Waiting notification to the extension using Enhanced QSIG information over the...

Page 262: ...have a VPS connected and each VPS can provide voice mail services for extensions connected to other PBXs in the network Conditions General The KX NCS3910 KX NCS4910 or KX NCS4950 Activation Key for So...

Page 263: ...consist of only V IPGW cards or only IP GW cards Voice Mail VM Transfer Button A flexible button can be customized as the VM Transfer button with the floating extension number of the VM group of a re...

Page 264: ...Network MSW Transmission Buffer Feature Manual References 13 1 15 PRIVATE NETWORK FEATURES 19 1 4 Voice Mail DPT Digital Integration 13 1 17 Private Network Features NDSS Network Direct Station Selec...

Page 265: ...ID number can be assigned to one PBX within the network ID 0 Retransmits monitor data throughout the network This ID number can be assigned to multiple PBXs 3 QSIG Port Setting Monitored PBX ISDN QSIG...

Page 266: ...or extension for that V IPGW IP GW card Example VoIP Network PBX 1 Network ID 1 PBX 3 PBX 2 PBX 4 V IPGW IP Network Idle 4001 NDSS Busy 4001 Idle Busy Network ID 2 Idle 4001 NDSS Busy Mixed Network Wh...

Page 267: ...n The monitor PBX stops receiving status information for the selected extension All NDSS buttons for that extension stop displaying status information However the related information is not deleted fr...

Page 268: ...gs Manager Manager 511 Manager Assignment Through system programming it is possible to assign a maximum number of hops transfers between PBXs that extension status information can travel Each time a p...

Page 269: ...1 4 Private Network Features NDSS Network Direct Station Selection Monitor Release 13 1 18 Private Network Features Network ICD Group Description An Incoming Call Distribution ICD Group can include u...

Page 270: ...n is required for all PBXs that will support virtual PSs The conditions for 9 1 4 ICD Group Features Outside Destinations also apply to this feature Call distribution to the longest idle extension Aut...

Page 271: ...channels are needed to forward a single call to all of the PBXs Each PBX can store the current communication status of each PS In Range or Out of Range If the status of the PS is set to Out of Range...

Page 272: ...tinations 13 1 20 PRIVATE NETWORK FEATURES QSIG Description QSIG is a protocol which is based on ISDN Q 931 and offers enhanced PBX features in a private network The QSIG network supports private comm...

Page 273: ...G CLIP COLP Calling Connected Line Identification Presentation and CNIP CONP Calling Connected Name Identification Presentation Calling Name Identification Restriction CNIR Prevents the caller s name...

Page 274: ...e QSIG network and the called party is busy an extension user can set to receive callback ringing when the called party becomes free When the user answers the callback ringing that party s number is a...

Page 275: ...Extn 1000 1 Extension 1000 of PBX 1 dials extension number 2000 and the call is sent to extension 2000 of PBX 2 through QSIG network 2 The call is forwarded to the forward destination of CO line call...

Page 276: ...nd or name to the QSIG network when the extension user answers an incoming call The caller can see the number and or name of the answering party on his telephone display when the call is answered CLIP...

Page 277: ...g the CLIR button and COLP and COLR by pressing the COLR button A flexible button can be customized as the CLIR or COLR button PC Programming Manual References 3 33 1 1 Slot Port Property PRI Port Sup...

Page 278: ...is transferred from extension 2000 to extension 1001 of PBX 1 3 The call between PBX 1 and PBX 2 is released and the call is connected directly to the transfer destination of extension 2000 Conditions...

Page 279: ...ent even if OHCA or Whisper OHCA is enabled Executive Busy Override 5 1 3 Executive Busy Override Call Monitor 3 1 7 Call Monitor Leave Message Waiting 11 1 3 Message Waiting When a called extension o...

Page 280: ...rvice with Hands free Answerback feature will also function over a network 8 1 1 Hands free Answerback Internal Call Block Incoming calls from extensions in other PBXs are handled as intercom calls in...

Page 281: ...be terminated at this time Directed Call Pickup When dialing using the PBX Code Method Access with PBX Code Dial as follows TIE Line Access Number PBX Code of ringing extension Directed Call Pickup f...

Page 282: ...mming TIE Line Routing and Modification Table Location No Leading No Priority 1 Priority 2 TRG Dial Modification TRG Dial Modification Removed No of Digits Added No Removed No of Digits Added No 01 2...

Page 283: ...not available the call slides to the next available device Example PBX 1 V IPGW Private IP Network PBX 2 IP GW 1 IP GW 2 PBX 3 IP GW 3 IP GW 4 Gateway Settings List 1 IP GW 1 GW Group 1 2 IP GW 2 GW...

Page 284: ...r a corresponding entry If an entry is found the call is sent to the connected PBX Automatic Rerouting of VoIP Calls to Public CO Lines When a VoIP call cannot be completed successfully the PBX can au...

Page 285: ...pany area code 012 012 345 1011 Explanation 1 An extension of PBX 1 dials the Idle Line Access number of PBX 1 9 and telephone number 012 345 1011 2 PBX 1 modifies and routes the call to PBX 2 through...

Page 286: ...e this feature To use this feature all PBXs in the IP network have to be KX NCP or KX TDE series PBXs version 3 0000 or later Installation Manual References KX NCP500 KX NCP1000 3 4 1 Virtual Cards KX...

Page 287: ...calls etc just as a wired telephone can A PS can also be a member of a PS ring group 13 1 31 PS Ring Group A PS ring group is a way for several PSs to be notified of an incoming call simultaneously bu...

Page 288: ...frastructure The IP CS provides the following Wireless systems using a converged voice and data network infrastructure Wireless branch offices and wireless solutions by long distance installation on l...

Page 289: ...flexible button of the PS the CO line status will not be displayed for that button while the PS is idle or when receiving a call as a member of a PS ring group PC Programming Manual References 3 48 1...

Page 290: ...to ring the PS 13 1 27 PS Portable Station If several PSs are members of an incoming call distribution ICD group the available channels of a CS will become busy just by ringing each PS Assigning a gr...

Page 291: ...e case of a CO line call will display the Caller ID information for the call These PSs will ring individually when a call is directed to their assigned extension numbers programming not shown here PS...

Page 292: ...D Group Member ICD Group Member ICD Group Member Incoming call Incoming call ICD Group Member ICD Group PS Ring Group Explanation The PS ring group has six members which are in range of two different...

Page 293: ...ly ring one call at a time on its member PSs If a PS ring group is ringing one call when another call is directed to the group the group will appear busy to the caller If a call is directed to a speci...

Page 294: ...m programming can be performed only from a multi line display DPT or IP PT Multi line display APTs are not supported The extension which is connected to the lowest numbered port on the card installed...

Page 295: ...istrator Level Manager Password PT Programming Prog 1 PT Programming Manual References 2 1 PT Programming 516 Programming Mode Limitation Feature Manual References 3 1 23 COS Class of Service 11 1 1 M...

Page 296: ...296 Feature Manual Document Version 2013 05 13 1 32 PT Programming...

Page 297: ...Section 14 Features and Configurations Q Document Version 2013 05 Feature Manual 297...

Page 298: ...uick Dialing numbers follow the flexible numbering plan 6 1 4 Flexible Numbering Fixed Numbering PC Programming Manual References 4 10 2 6 2 Numbering Plan Quick Dial Feature Manual References 21 1 Ca...

Page 299: ...Pattern 2 without 41 Note that certain feature numbers Line Access numbers Operator Call etc never need this prefix For a list of the default flexible numbers refer to the Flexible Numbering Table ava...

Page 300: ...t CO lines simultaneously will cause corresponding S CO buttons on PTs to light This configuration is useful in situations such as in a general office When features such as ICD Group Queuing are requi...

Page 301: ...Section 15 Features and Configurations R Document Version 2013 05 Feature Manual 301...

Page 302: ...outside party or an extension number including TIE connections or if a number that is already stored in the Outgoing Call Log is manually redialed again the number will be stored in the call log multi...

Page 303: ...atic Redial Repeat Times Feature Manual References 21 1 Capacity of System Resources Operating Manual References 1 3 59 Redial Last Number 1 4 1 Call Log Incoming 15 1 2 Ring Tone Pattern Selection De...

Page 304: ...all ringing off for their extension For the S CO G CO L CO ICD Group INTERCOM PDN and SDN buttons one of 30 ring tones can be assigned through personal programming PC Programming Manual References 4 1...

Page 305: ...Cleaned up Switches the status of selected room extensions between Ready and Not Ready When a guest checks out of a room the room status becomes Checked out and Not Ready After the room has been clean...

Page 306: ...out A maximum of four hotel operators can be assigned Only one of each type of Room Status Control button can be assigned Extensions associated with rooms must be one of the following types PT includi...

Page 307: ...Section 16 Features and Configurations S Document Version 2013 05 Feature Manual 307...

Page 308: ...CO 04 CO 03 CO 02 CO 01 For KX NT560 The KX NT560 IP PT has 8 flexible buttons and the telephone s display shows which feature telephone number or extension number is assigned to each button You can p...

Page 309: ...tic Route Selection Call Forwarding FWD 6 1 6 FWD Call Forwarding Call Hold 3 1 5 Call Hold Call Transfer with Announcement 3 1 11 Call Transfer Conference 1 3 1 19 Conference Direct Inward System Acc...

Page 310: ...00 KX NCP1000 3 4 1 Virtual Cards KX TDE100 KX TDE200 3 4 1 Virtual Cards KX TDE600 3 4 1 Virtual Cards PC Programming Manual References 3 17 1 1 Slot Card Property Virtual SIP Extension 3 18 1 1 Slot...

Page 311: ...rences Programming Manual for Virtual SIP CO Line Card 3 1 13 Supplementary Service Blind Transfer REFER Attended Transfer REFER 16 1 4 SMDR Station Message Detail Recording Description Automatically...

Page 312: ...03 55PM 04 00PM 04 01PM 04 01PM 04 05PM Date 8 digits 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 01 02 02 0...

Page 313: ...ern Data Description 1 Date Shows the date of the call 2 Time Shows the end time of a call as hour minute AM or PM 3 Ext Extension Shows the extension number floating extension number etc which was en...

Page 314: ...going Intercom Call Shows the dialed extension number followed by EXT Log in Log out Shows the Log in or Log out status Check in Check out Shows the check in or check out status 15 1 3 Room Status Con...

Page 315: ...s are shown This setting is common throughout the PBX COS programming is also required 13 1 11 1 Main SMDR Print Information Outgoing Call 804 SMDR Outgoing Call Printing Incoming CO line call Control...

Page 316: ...11 1 Main SMDR SMDR Format Date Format Received call Controls whether the time of receiving an incoming CO line call is shown 13 1 11 1 Main SMDR Options Option Condition Code RC VR Answered call Con...

Page 317: ...DR Calls before and after the flash recall EFA signal is manually sent during a conversation CO to CO line calls by Call Transfer FWD or DISA each is logged as both an incoming call and an outgoing ca...

Page 318: ...calls e g calls that do not require a 0 to be dialed first are treated as extensions of the telephone company and do not get recorded on SMDR because in this case this PBX recognizes the telephone co...

Page 319: ...SMDR Incoming Call Printing Feature Manual References 3 1 11 Call Transfer 3 1 23 COS Class of Service 4 1 6 DID Direct Inward Dialing 4 1 8 DISA Direct Inward System Access 8 1 5 Host PBX Access Code...

Page 320: ...ormation is sent when a minor alarm is detected 1 Enterprise Specific TRAPs contain information exclusive to the PBX model Enterprise Specific MIB Conditions Through system programming it is possible...

Page 321: ...cial Carrier Access code and the subsequent digits 13 1 4 Pause Insertion Conditions TRS Toll Restriction TRS checks only the dialed telephone number excluding the Special Carrier Access code 17 1 6 T...

Page 322: ...tension user can lock the Personal Speed Dialing number display to prevent the numbers from being viewed at any extension through personal programming Display Lock In this case the Incoming Outgoing C...

Page 323: ...For Call Directory an extension can reference the data for all tenants or for each tenant the extension is a member of depending on system programming In Each Tenant mode Call Directory is displayed...

Page 324: ...ing a message box is created for that extension This message box is used to store greeting messages and voice messages for the extension Each proprietary telephone PT single line telephone SLT and por...

Page 325: ...th a maximum total recording time of 60 minutes default can be recorded per card block This memory is shared between the message boxes of all extensions assigned to that card block The recording quali...

Page 326: ...for redirected calls Then this feature answers redirected calls plays back the relevant greeting message and records a voice message Incoming calls can be redirected to this feature by the following...

Page 327: ...contains only voice messages that have previously been listened to dial tone 2 is heard instead In addition if the user s telephone has a Message button or Message Ringer Lamp the corresponding butto...

Page 328: ...s is changed through system programming all the recorded voice messages and greeting messages for the extension will be cleared When using the MPR card this feature can be disabled for each extension...

Page 329: ...d to record music when creating a greeting message SVM Remote Access from CO Line Whether Walking COS is available or not can be set through system programming If the PBX uses analog CO lines without...

Page 330: ...xtension Simplified Voice Message 6 10 4 2 1 Portable Station Extension Settings Option 6 SVM Lock 6 16 4 2 5 Portable Station Simplified Voice Message 7 5 5 3 3 Voice Message SVM Feature Manual Refer...

Page 331: ...Feature Manual References 10 1 4 Local Alarm Information Document Version 2013 05 Feature Manual 331 16 1 10 Syslog Record Management...

Page 332: ...332 Feature Manual Document Version 2013 05 16 1 10 Syslog Record Management...

Page 333: ...Section 17 Features and Configurations T Document Version 2013 05 Feature Manual 333...

Page 334: ...s 24 channels individually according to usage rates and customer needs 2 T1 Features The following table shows the features available for each channel type 1 TIE 2 DID 3 DIL 4 OPX 5 ANI Feature LCOT G...

Page 335: ...a public line the channel type depends on the contract with the telephone company PC Programming Manual References 3 36 1 1 Slot Port Property T1 Port 3 37 1 1 Slot Port Property T1 Port Connection C...

Page 336: ...different offices or companies located in the same building while using only one PBX 1 Tenant Configuration Tenant Members Extensions are assigned to a tenant indirectly they are assigned to extension...

Page 337: ...The audio source for each tenant can also be programmed to use the same audio source used for Music on Hold assigned to the entire PBX 11 1 4 Music on Hold 8 6 6 6 Tenant Music On Hold d System Speed...

Page 338: ...can make calls to extensions in Tenants 1 and 2 but not 3 c Extensions in Tenant 3 are either COS 5 or 6 They can make calls to other extensions in Tenant 3 only COS 6 COS 1 COS 2 Extension User Group...

Page 339: ...Tenant 2 are either COS 3 or 4 They can access trunk groups 3 and 4 c Extensions in Tenant 3 are either COS 5 or 6 They can access trunk groups 5 and 6 Trunk Group 1 Trunk Group 2 Trunk Group 3 Trunk...

Page 340: ...EATURES The Music on Hold heard by a caller while waiting in a queue The Time Table used by the ICD group to determine the current time mode An overflow destination and Queuing Time Table can be assig...

Page 341: ...e extension the timed reminder that was set most recently is effective Programmable Time The Alarm Ringing time the number of alarm repeat times and Interval time are programmable through system progr...

Page 342: ...button This can be performed by only an extension assigned as the manager or preprogrammed extension on a COS basis Type Description Automatic The PBX will switch mode according to the preprogrammed T...

Page 343: ...estination of calls handled by Intercept Routing 9 1 11 Intercept Routing c Destination of calls that are overflowed while waiting in a queue for an available agent of an incoming call distribution IC...

Page 344: ...The holiday mode activates automatically using the Automatic Switching mode Up to 24 holidays start and end dates can be stored and one time mode can be selected for all holidays 5 Time Service Button...

Page 345: ...ay Table 4 9 2 6 1 Numbering Plan Main Features Time Service Day Lunch Break Night Switch 4 12 2 7 1 Class of Service COS Settings Manager Time Service Switch 6 5 4 1 4 Wired Extension Flexible Button...

Page 346: ...sion Settings Main COS 602 Class of Service Each COS is assigned a TRS level for each time mode level 1 grants the highest level of authorization allowing all CO line calls to be made and level 7 gran...

Page 347: ...Checks the TRS level of the extension s COS in the current time mode Denied Code Tables Denied Code Tables are preprogrammed lists containing the first few digits leading number of telephone numbers w...

Page 348: ...the user can make a CO line call to any number stored in System Speed Dialing TRS Level The TRS level is determined by the telephone codes set in the Denied Code Tables and Exception Code Tables As s...

Page 349: ...on Code Tables Level 1 Not Programmable Not Programmable Level 2 011 Leading number to deny international calls 011xx Leading number for countries to be allowed Level 3 1123755 Leading number to deny...

Page 350: ...3 Overseas Sales Cellular Phone Calls Company Cellular Phone International Calls Long Distance Calls Local Calls Level 4 Accounting International Calls Long Distance Calls Cities where Clients are Lo...

Page 351: ...rform a TRS check for numbers that contain non digits or By default the PBX ignores No Check any non digits that are dialed which is useful in preventing unauthorized calls which could possibly be mad...

Page 352: ...If two or more of these features are used simultaneously Dial Tone Transfer is used while the extension is locked for example the TRS level of the feature with the highest priority is applied for the...

Page 353: ...RS Automatic Route Selection 3 1 17 CO Line Access 3 1 23 COS Class of Service 16 1 8 Speed Dialing System 17 1 5 Time Service 21 1 Capacity of System Resources Document Version 2013 05 Feature Manual...

Page 354: ...354 Feature Manual Document Version 2013 05 17 1 6 TRS Toll Restriction...

Page 355: ...Section 18 Features and Configurations U Document Version 2013 05 Feature Manual 355...

Page 356: ...Programming five languages max Type 2 PT system programming data one language max LPR software on a slot card software data Flash ROM on the appropriate optional services card e g DHLC DLC T1 PRI etc...

Page 357: ...Section 19 Features and Configurations V Document Version 2013 05 Feature Manual 357...

Page 358: ...orded on SMDR as the call originator instead of the extension number of the actual extension used 16 1 4 SMDR Station Message Detail Recording Verification Code Entry through DISA This feature is also...

Page 359: ...of Service 11 1 1 Manager Features 21 1 Capacity of System Resources Operating Manual References 1 3 68 Verification Code Entry 3 2 2 Manager Programming 19 1 2 Virtual PS Description An extension nu...

Page 360: ...up to 4 other PBXs can be called at the same time 13 1 18 Private Network Features Network ICD Group PS Roaming by Network ICD Group One PS can be registered at up to 4 PBXs Using virtual PSs in an I...

Page 361: ...essage or dial a number to reach the desired party The VPS can record the message for each extension and leave notification on the corresponding extension if the called extension is not able to answer...

Page 362: ...Digital Integration as shown in the following Programming Example of Extension Port and Programming Example of VM DPT Group Programming Example of Extension Port DPT Property Slot 3 3 4 4 5 5 6 6 Por...

Page 363: ...ssigned on the trunk group which receives the call by the Intercept Routing feature Conditions It is possible to call an extension extension port in a VM group directly If the calls are routed directl...

Page 364: ...of an Incoming Call Distribution ICD Group and the Overflow to Mailbox for Call to ICD Group setting is enabled through system programming the PBX sends the mailbox number of the ICD group to the VPS...

Page 365: ...ck the messages stored in his mailbox without dialing such as a mailbox When the extension user dials an extension number of the VM DPT extension port or the floating extension number of the VM DPT gr...

Page 366: ...stom Service 30 Port No CO Line No 01 02 Day 105 102 Lunch 100 100 Night 100 100 Break 105 102 DIL Destination VM Trunk Group No Tenant No 1 2 1 2 Explanation A CO line call handled by DIL distributio...

Page 367: ...ht 1 2 Trunk Group No Company Greeting No Incoming Call Service Custom Service 11 Custom Service 29 Custom Service 31 Custom Service 12 Custom Service 21 Custom Service 15 Custom Service 42 Custom Ser...

Page 368: ...ature using the recorded message 13 1 1 Paging 12 Live Call Screening LCS A PT or PS user can monitor his own mailbox while a caller is leaving a message and if desired answer the call by pressing the...

Page 369: ...prevent unauthorized monitoring it is recommended the LCS user assign an extension PIN This PIN will be required when setting LCS 5 1 6 Extension PIN Personal Identification Number If the user forgets...

Page 370: ...atic Recording Programmed Mailbox No 6 1 4 1 1 Wired Extension Extension Settings Option 4 LCS Recording Mode LCS Answer Mode 6 5 4 1 4 Wired Extension Flexible Button Type Extension Number for Two wa...

Page 371: ...Service Mode When a caller reaches the VPS the VPS greets and guides the caller to leave a voice message for a specified mailbox Example The VPS sends the message to the caller Thank you for calling...

Page 372: ...e VM DTMF Command Listening Message VM DTMF Command Switching to AA VM DTMF Command Switching to VM Command Default Switching to VM 6 Switching to AA 8 Recording message H Listening message H Note H M...

Page 373: ...ection If an extension user sets Intercept Routing to the VPS the intercepted CO line calls will be redirected to the VPS It is also possible to send the AA command even in the VM service mode when ca...

Page 374: ...roup and dial the mailbox number of the desired extension with the required command after the VPS answers the call Therefore the caller can leave a message without knowing the mailbox number 6 5 4 1 4...

Page 375: ...utton allows the extension user to play back the messages stored in his mailbox without dialing such as a mailbox number It is programmable whether the PBX or the VPS cancels the Message Waiting featu...

Page 376: ...set DND 4 1 10 DND Do Not Disturb 4 Answer The called extension has answered the call 5 FWD VM RBT FWD to Voice Mail ringback tone The called extension has set FWD to VPS and the PBX is calling anothe...

Page 377: ...S answers the call and the PBX sends the Follow on ID to the VPS 5 21 3 8 1 VM DTMF Group System Settings Timing Waiting Time before Sending Follow on ID It is possible to assign the time period betwe...

Page 378: ...lexible Button Type Extension Number for Voice Mail Transfer 6 10 4 2 1 Portable Station Extension Settings Option 1 Programmed Mailbox No 6 13 4 2 3 Portable Station Flexible Button Type Extension Nu...

Page 379: ...Section 20 Features and Configurations W Document Version 2013 05 Feature Manual 379...

Page 380: ...1 23 COS Class of Service the Itemized Billing code of the specified extension is applied 1 1 3 ARS Automatic Route Selection the specified extension number is recorded on SMDR as the call originator...

Page 381: ...5 1 6 Extension PIN Personal Identification Number If a DSS Console is connected to a PT and the DSS Console is continuously used with the PT after the Walking Extension has been performed the new ext...

Page 382: ...e When multiple extension users use the same telephone Extension users can change the service status of their Service out extension to Service in mode and switch locations with another extension with...

Page 383: ...ice out Virtual Location Service in Service in Service out Service out Service in Explanation The extension user of extension 101 changes to service out mode The extension user of extension 102 switch...

Page 384: ...extension user places the current intercom call on hold the called extension can talk to the calling extension through the handset PC Programming Manual References 4 11 2 6 3 Numbering Plan B NA DND C...

Page 385: ...ll Announcement d Being monitored by another extension 3 1 7 Call Monitor e When the extension has a call on consultation hold 3 1 22 Consultation Hold When a PS in Wireless XDP Parallel mode is on a...

Page 386: ...be copied to the PS s extension settings then can be changed for the PS if necessary 3 1 8 Call Park 3 1 11 Call Transfer If an extension number is required when changing any PS settings while in Wir...

Page 387: ...Operating Manual References 1 3 78 Wireless XDP Parallel Mode Document Version 2013 05 Feature Manual 387 20 1 5 Wireless XDP Parallel Mode...

Page 388: ...388 Feature Manual Document Version 2013 05 20 1 5 Wireless XDP Parallel Mode...

Page 389: ...Section 21 Appendix Document Version 2013 05 Feature Manual 389...

Page 390: ...s 10 entries trunk group Number of Characters of Name 20 Printing message 8 Queuing Time Table 64 128 Ring Tone Pattern Plan 8 Simultaneous Programmers one system programmer 63 personal programmers on...

Page 391: ...CP1000 KX TDE100 KX TDE200 KX TDE600 Conference Group 8 8 members group for Conference Group Mode 32 members group for Broadcast Mode Call Pickup Group 64 96 Idle Extension Hunting Group 64 16 extensi...

Page 392: ...coming Call Log PT 100 records extn 1680 records system 100 records extn 3040 records system 100 records extn 6400 records system Incoming Call Log PS Incoming Call Distribution Group 100 records extn...

Page 393: ...KX TDE200 KX TDE600 PC Console 8 8 8 8 PC Phone 20 36 64 128 Password Item Capacity System Password for Installer 4 10 characters System Password for Administrator for PC Programming 4 10 characters...

Page 394: ...city Installer Level Programmer Code 4 16 characters Administrator Level Programmer Code 4 16 characters User Level Programmer Code 0 16 characters 394 Feature Manual Document Version 2013 05 21 1 Cap...

Page 395: ...n Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 CO Line Call Limit Warning Tone DND Tone Confirm...

Page 396: ...terns Default Hold Alarm Tone 15 s Call Waiting Tone 1 Single Double Triple S Double 1 s Call Waiting Tone 2 Ring Tone Patterns Default OR 1 s 396 Feature Manual Document Version 2013 05 21 2 Tones Ri...

Page 397: ...terface 2 1 4 ifMtu Maximum Datagram Length which can be sent received 2 1 5 ifSpeed Maximum Transfer Speed 2 1 6 ifPhysAddress Physical Address MAC Address 2 1 7 ifAdminStatus The desired state of th...

Page 398: ...InUnknownProtos The number of Packets discarded because the protocol was unknown unsupported 8 ipInDiscards The number of incoming Packets discarded because of an insufficient reception buffer 9 ipInD...

Page 399: ...equest messages received 9 icmpInEchoReps The total number of ICMP echo answering messages received 14 icmpOutMsgs The number of ICMP messages which were sent 15 icmpOutErrors The number of ICMP messa...

Page 400: ...MP Group 1 3 6 1 2 1 11 Object ID Item Description 1 snmpInPkts The total number of SNMP messages received 2 snmpOutPkts The total number of SNMP messages sent 3 snmpInBadVersions The total number of...

Page 401: ...NMP messages which returned an error of GenErr 28 snmpOutGetResponses The total number of GetResponse sent 29 snmpOutTraps The total number of TRAP sent 30 snmpEnableAuthenTraps Indicates whether the...

Page 402: ...t Inward System Access Walking COS Through DISA DISA Call Transfer from Outside Destination 6 1 4 Flexible Numbering Fixed Numbering Added support for SIP extensions 11 1 4 Music on Hold OGM features...

Page 403: ...lls to Public CO lines using ARS Common Extension Numbering for Multiple PBXs Changed Contents 3 1 25 CTI Computer Telephony Integration 13 1 5 PC Console PC Phone 13 1 16 Private Network Features Cen...

Page 404: ...the VPS Changed Contents 3 1 6 Call Log Incoming Log settings for calls answered by ICD group s forward overflow destination 3 1 16 CLIP Calling Line Identification Presentation Clarified the CLIP inf...

Page 405: ...3 1 9 Call Pickup Caller Information Display before Call Pickup 9 1 5 ICD Group Features Overflow 21 4 7 KX NCP500 KX NCP1000 PBMPR Software File Version 7 xxxx Changed Contents 3 1 6 Call Log Incomi...

Page 406: ...irect Inward Dialing 4 1 8 DISA Direct Inward System Access 12 1 2 OGM Outgoing Message 16 1 9 SVM Simplified Voice Message 21 1 Capacity of System Resources 21 4 9 KX TDE100 KX TDE200 PMMPR Software...

Page 407: ...table Station IP Cell Station Changed Contents 2 1 1 BGM Background Music Added support for OGMs 3 1 16 CLIP Calling Line Identification Presentation 3 1 25 CTI Computer Telephony Integration 4 1 8 DI...

Page 408: ...rding to CO Line 8 1 1 Hands free Answerback Class of Service COS with Hands free Answerback 13 1 25 Private Network Features QSIG Enhanced Features 13 1 26 Private Network Features VoIP Voice over In...

Page 409: ...the VPS Changed Contents 3 1 6 Call Log Incoming Log settings for calls answered by ICD group s forward overflow destination 3 1 16 CLIP Calling Line Identification Presentation Clarified the CLIP inf...

Page 410: ...3 1 9 Call Pickup Caller Information Display before Call Pickup 9 1 5 ICD Group Features Overflow 21 4 15 KX TDE100 KX TDE200 PMMPR Software File Version 7 xxxx Changed Contents 3 1 6 Call Log Incomi...

Page 411: ...PBXs 13 1 27 PS Portable Station IP Cell Station Changed Contents 2 1 1 BGM Background Music Added support for OGMs 3 1 16 CLIP Calling Line Identification Presentation 3 1 25 CTI Computer Telephony...

Page 412: ...ands free Answerback 13 1 25 Private Network Features QSIG Enhanced Features 13 1 26 Private Network Features VoIP Voice over Internet Protocol Automatic Rerouting of VoIP Calls to Public CO lines usi...

Page 413: ...arified the CLIP information that is sent when calls are forwarded to a VPS 3 1 20 Conference Group Call Broadcast Mode 9 1 6 ICD Group Features Queuing DISA AA settings assigned to an OGM are availab...

Page 414: ...FEATURES 3 1 16 CLIP Calling Line Identification Presentation 3 1 20 Conference Group Call 4 1 8 DISA Direct Inward System Access DISA Automatic Walking COS DISA Call Transfer from Outside Destination...

Page 415: ...Index Document Version 2013 05 Feature Manual 415...

Page 416: ...G CT QSIG 278 Call Transfer Screened Call Transfer with Announcement 51 Call Transfer Unscreened Call Transfer without Announcement 51 Call Waiting Caller ID Visual Caller ID 55 CALL WAITING FEATURES...

Page 417: ...t Routing Busy 88 DISA Intercept Routing DND 89 DISA Intercept Routing No Answer 89 DISA Intercept Routing No Dial 87 DISA Security Mode 88 Display Information 95 Display Lock 44 322 329 Distribution...

Page 418: ...IP Proprietary Telephone 181 IP PT IP Proprietary Telephone 181 IRNA Intercept Routing No Answer 173 ISDN Integrated Services Digital Network 182 Itemized Billing Code 21 L LCS Live Call Screening 368...

Page 419: ...mming 223 Remote Station Lock Control Remote Extension Dial Lock 105 Remote Wake up Call 341 Revision History 402 Ring 154 Ring Tone Pattern Selection 303 Ringing Line Preference 189 Room Status Contr...

Page 420: ...Verification Code Entry 358 Verification Code Personal Identification Number PIN 358 VIP Call 167 Virtual Locations 383 Virtual PS 359 Voice Mail VM Group 138 361 Voice Mail DPT Digital Integration 3...

Page 421: ...Document Version 2013 05 Feature Manual 421 Notes...

Page 422: ...m Copyright This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction is prohibited without the written consent of Panasonic A...

Reviews:

No comments

Related manuals for KX-NCP500

Panasonic KX-NCP500 User Manual preview
KX-NCP500
Brand: Panasonic Pages: 274

Brands by name

Popular brands

Load more brands