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SnapScale/RAINcloudOS 4.1 Administrator’s Guide
C - Troubleshooting
Advanced Help
If you have an open case and have entered the
Case Number
, clicking
Advanced Support
Properties
opens additional options for the phone home feature. These options provide the
ability to upload specific log files via FTP, which is sometimes necessary for the large logs the
cluster can generate, and tech support may direct a user to use this for a particular case.
The additional options include:
•
FTP Server
– Name of the server to upload to.
•
FTP Path
– FTP server path used to upload to.
•
FTP User
– Name of the user to log in to the FTP server.
•
FTP Password
– FTP user's password.
•
Click an
upload option
:
•
Upload only information about nodes related to a specific file or directory
Use the
Share
drop-down list to select the share and
File or Directory
path field to
enter the path to a file or directory to gather logs. Only select
(Use absolute path.)
from the drop-down list when directed by Overland Support.
