How to solve problems with jobs
Procedure
1.
When there is a problem with a job, the color of the green job queue bar in Océ Express
WebTools turns red.
The system monitor section of Océ Express WebTools displays the message: [User intervention
required].
The job that has the problem remains in the queue as an active job, displayed in bold fonts.
2.
On the user panel detailed information about the problem is displayed. You can use this
information to solve the problem.
NOTE
If a media jam occurs often, you can perform the following checks:
- Is the media loaded correctly?
- Did you use the correct media? For more information, see
- Did you remove all the pieces of media from the paper path?
NOTE
If an error occurs that you cannot solve, please remember the error code displayed on
the user panel and contact the helpdesk for assistance.
How to solve problems with jobs
266
Chapter 8 - Solve Problems
Summary of Contents for plotwave 345
Page 1: ...Operation guide Oc PlotWave 345 365...
Page 4: ......
Page 10: ...Contents 10...
Page 11: ...Chapter 1 Introduction...
Page 16: ...Available documentation 16 Chapter 1 Introduction...
Page 17: ...Chapter 2 Get to Know the Printing System...
Page 40: ...The cloud 40 Chapter 2 Get to Know the Printing System...
Page 41: ...Chapter 3 Define your Workflow with Oc Express WebTools...
Page 137: ...Chapter 4 Use the Printing System...
Page 208: ...Clear the system 208 Chapter 4 Use the Printing System...
Page 209: ...Chapter 5 Maintain the Printing System...
Page 250: ...Calibrate the scanner 250 Chapter 5 Maintain the Printing System...
Page 251: ...Chapter 6 License Management...
Page 257: ...Chapter 7 Account Management...
Page 264: ...Workflow on the printer 264 Chapter 7 Account Management...
Page 265: ...Chapter 8 Solve Problems...
Page 279: ...Chapter 9 Support...
Page 287: ...Chapter 10 Contact...
Page 299: ......