10 Call Display services
Recommended configuration 3
The
system has lines
1
and 2 appearing on all sets. The
supervisor wants to lo all calls for lines 1 and 2 at his/her set in
order to analyze call
ffic. Two users have been selected to
return unanswered customer calls. To avoid confusion when
logging and sharing lines, one user
logs No one answered
on line and a second user logs No one answered calls on line
2. This clearly identifies who is responsible for returning calls
each line and ensures that only one person calls the customer
back.
C a l l L o g s w i t h
s h a r e d
Programming:
A d m i n i s t r a t i o n :
Line Access
L o g D e f a u l t s
Line assignment
R i n g i n g
Set Services
Set: 21 (supervisor’s set)
Set:
Lines
002
Show Set:
Set:
Line 001
Show Set: 23
Set: Line 002
Modular
System Coordinator Guide
PO64264702
C a l l D i s p l a y
1 1
Set programming:
Note:
more information,
see
the
Call Log Feature Card.
Message Waiting
Message feature allows you to send and receive internal
messages as well as maintain a record of your messages.
have subscribed to Voice Mail Messaging (provided by your
public telephone company), and visual message waiting
indication is defined at your set, Message Waiting also informs
you if you have messages at your Voice Message Center and
allows you to:
receive a visual indication that you have messages
call your Voice Message Center to hear your
clear the message waiting indication from your display.
tips
In order
a telephone to use this feature, it must have a line
appearance and Message Waiting must be activated for that line
by your public telephone company.
It is possible for two or more telephones to share a line
appearance. You must determine if one, some or all of the users
sharing a line will receive Message Waiting notification. If
a
sub-group, such as a sales team within a company, it may
appropriate to share the feature providing that the users
an
agreed upon procedure for retrieving and deleting messages.
For
i n f o r m a t i o n o n C a l l I n f o r m a t i o n , C a l l L o g a n d
Messages, see the Telephone features section. Programming
actidhs are described in further detail in the Programming
section.
PO64264702
Modular
System Coordinator Guide