6 Call Disolav services
Call
The
Call Log feature uses incoming Call Display
information to make a record of call details for follow-up. Call
Log also records several other useful facts such as the time and
date of the log entry, the number of repeated calls by the same
caller and which telephone answered the call if it was
subsequently rerouted and handled by someone else in the
system.
When the volume of incoming calls exceeds the ability of
employees to handle all calls, or when staff are unavailable to
answer calls, Call Log provides a convenient means of capturing
information about missed
When connected to a call that has Call Display information, the
feature of Call Log can be used to provide a quick and
accurate means of recording the caller’s information for future
use (see Telephone Features for more information).
Programming tips
Call Log space can be assigned to individual telephones
according to how much space you wish to
to each user.
You can also assign all or most Call Log space to a central
answering position. For example:
In order to maximize the value of Call Logs and avoid confusion
for the end user and their customers, it is important to consider
t h e f o l l o w i n g w h e n c o n f i g u r i n g C a l l L o g :
Application of Call Log
Does the user want to return customer calls, track the
numbers of calls unanswered, keep a record of most
commonly called
etc.?
Who is most
in logging calls on a particular line?
For instance, dentists working in a clinic may have an
individual line assigned to them but prefer that the
r e c e p t i o n i s t h a n d l e a l l o f t h e c a l l s l o g g e d o n t h e i r l i n e .
Modular
System Coordinator Guide
PO84264702
Call Display
7
We strongly recommend that you limit the number of users
logging calls for the same line, as this would be confusing. For
example, if two users are logging calls for the same line,
not know who the call was originally intended for nor are both
updated when one of the users returns a customer’s
call.’ Potentially
a
customer could be called back twice.
There
few situ&ions where the same call needs to be logged
at more than one set.
Recommended configuration 1
The Central Answering Position (CAP) has all lines
the CAP set.
calls are first answered on the CAP set
and then transferred to the required destination.
The Attendant wants to track all calls unanswered on the system,
during working
and after hours. The users want to capture
in their Call Log, any calls which they did not answer at their
and be able to
those calls from the log.
The CAP position logs
N
O
answered on all lines and the
users log calls Unanswered me. In this configuration the user
will log calls transferred to them via
(I/C) from the
attendant
user, even though the administration setting
is
Set: N). Thus the entries in their Call Log are
s p e c i f i c a l l y m e a n t f o r t h e m .
PO84264702
Modular
System Coordinator Guide
