208 Prime Telephone
User Card
Redirecting calls
using display
messages
The display messag s which appear on your Prime Telephone for redirected
calls
help you to understand why those calls were passed to
your Prime Telephone. This information is useful when you need to decide
what to do with the call once it has been answered.
The following table lists some example display messages that could appear on
a Prime Telephone when you receiveredirected calls:
Karen holds a call for too long.
JOHN
The call you transferred is returned to you
because the telephone is in 00 Not.
Disturb mode.
DRT
Ring Transfer redirects an
unanswered call on line
to
A call on line 012 cannot ring elsewhere.
A call on line 010 was forwarded or
routed to Janet, hut was not answered.
A transferred, camped. or parked call on
line 003 was returned to the originator
using the Callback feature, but was not
answered.
Held line reminder
The Held Line Reminder message
hold:
is repeated periodically
after the first message Held
appears. This message is accompa-
nied by the same tone used with the Camp-On feature (two quick beeps).
The Held Line Reminder message only shows the line name of one held call.
If there is more
one call on hold, the line name of the oldest held call is
shown. When
the oldest held call and then end that call by
hanging up or putting it on hold. the display will change to show the next
oldest held call, if any.
Note: If your KSU has an earlier system version. the Held Line Reminder
message
Modular DR5.1 System Coordinator Guide
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Prime Telephone User Card 209
You have just answered a call for someone else. What do you do next?
You can:
Transfer the call to another telephone within your
network, or outside
the
system.
O R
Camp the call on another
telephone.
OR
Announce the calf to the office, asking that someone take the call.
O R
T a k e a m e s s a g e .
Y o u r o p t i o n s
Transferring the
active calf
To a
within
your
system:
Check whether the telephone to which you want to transfer is already busy:
Is there an indicator beside the Internal
button
for the
telephone?
.
If you have a
is the indicator ON for the other telephone?
If you have a CAP module, is the indicator ON for the other
telephone?
a call:
or answer a call.
.
2.” Enter the transfer feature code.
3. Dial an internal telephone number or press an
button.
4. If you wish, you can announce the call after the called party answers.
5.
Or
6. The call is immediately transferred.
To a telephone within the
or external to
Use the above procedure, substituting the following for step 3:
3 . Press a line button and dial the number that you wish to transfer the call
to.
You can also do an external transfer using Unsupervised Conference:
1. Make or answer a call.
2. Call the person to whom you
wish
to transfer the call.
3. Establish a conference with the two parties.
4. Drop out of the conference using the Unsupervised Conference
Some external lines may not support an unsupervised conference call.
In this case, you may put the conference on hold, allowing the other
two parties to continue talking to each other.
00 not
use the
button to create an unsupervised conference.
Although it wilt create an unsupervised conference with internal parties,
it will not work in a conference with two external parties
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Modular DR5.1 System Coordinatdr Guide