Netopia 3300-ENT Series, Firmware User Manual

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Troubleshooting A-3
How to Reset the Router to Factory Defaults
Lose your password? This section shows how to reset the Netopia Router so that you can access the
configuration screens once again.
Note:
Keep in mind that all of your settings may need to be reconfigured.
If you don't have a password, the only way to access the Netopia Router is the following:
1. Referring to the diagram below, find the round Reset Switch opening.
Example Netopia Router back panel
2. Carefully inser t the point of a pen or an unwound paperclip into the opening.
3. Press this switch.
•
If you press the factor y default button for less than 1/2 a second, the unit will continue to run as nor-
mal.
•
If you press the factor y default button for 3 seconds, when you release it, the Gateway will per form a
factor y reset, clear all settings and configurations, except those saved as Saved Configuration(s). (See
“Factor y Default to a saved configuration” on page 10-48 .) The Router will then reboot.
• If you press the factor y default button for 6 seconds, when you release it, the Gateway will per form a
factor y reset, clear all settings and configurations, including Saved Configurations, and reboot.
Power Outages
If you suspect that power was restored after a power outage and the Router is connected to a remote site, you
may need to switch the Router off and then back on again. After temporar y power outages, a connection that
still seems to be up may actually be disconnected. Rebooting the gateway should reestablish the connection.
Technical Support
Netopia, Inc. is committed to providing its customers with reliable products and documentation, backed by
excellent technical suppor t.
Factory Reset Switch: Push to clear all settings