Maintenance and Troubleshooting 4-11
Table Section 4-6 Problems and Solutions
Problem
Symptom
Solution
CD-ROM
Malfunction
Disc tray does not open.
1
. Check that the system power is on.
2
. System power failed. Insert a jewelers
screwdriver into the emergency eject hole
and turn counterclockwise to open the
tray, clockwise to close the tray.
Cannot access CD-ROM
reader.
1
. Check signal/power connections
between reader, PCB, power supply.
2
. Check master/slave settings.
3
. Check power supply.
4
. Check IDE cable. Replace as
necessary.
5
. Replace system board.
No sound from CDs.
1
. Check that speaker power is on and
volume is adjusted.
2
. Check audio software settings.
3
. Check CD audio cable. Replace as
necessary.
4
. .Replace CD-ROM reader.
5
. Replace system board.
Communication
Error
No or bad data when
communicating.
1
. Check cable connections between
system board and device.
2
. Check that the interface port is
selected.
3
. Test or replace the device and
interface cable (see the device
documentation for troubleshooting).
4
. Replace system board.
