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NEC Express 5800/320Lc, User Manual


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7-22  Troubleshooting 

Server Management Application Error Message 

If the server management tool such as NEC ESMPRO 
Agent, NEC ESMPRO Manager, or GAMServer has 
been installed in the NEC Express5800/ft series or 
management PC, you can obtain the error information 
from the display unit of the server or management PC. 

See Chapter 5 or online documentation for details of 
such application programs. 

 

 

 

Summary of Contents for Express 5800/320Lc

Page 1: ...N8800 063F 064F NEC Express5800 320Lc 320Lc R User s Guide 1st Edition Updated 10 2005 856 125468 901 A...

Page 2: ...arranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementati...

Page 3: ...This guide uses the following three types of symbols to give indications and precautions against a danger They are defined as follows Indicates that there is a risk of danger Each image symbolizes a p...

Page 4: ...dicates a risk of losing eyesight due to laser beam Indicates a risk of an injury or damage to physical assets due to a hazardous material Prohibited actions Indicates a general prohibition that is no...

Page 5: ...A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num riqeu de la classe A respecte toutes les exigences du R glement sur le mat riel b...

Page 6: ...UTIL is a trademark of QLogic Corporation in the United States All other product brand or trade names used in this publication are the trademarks or registered trademarks of their respective trademark...

Page 7: ...regardless of 4 above PREFACE Welcome to the NEC Express5800 ft series NEC Express5800 ft series is a fault tolerant ft server focusing on high reliability in terms of fault tolerance in addition to h...

Page 8: ...pter describes what you should know about the product its component names functions operating procedures as well as handling of devices and other parts Chapter 3 Windows Setup and Operation This chapt...

Page 9: ...and check the individual items If some component is missing or damaged contact your sales agent Keep the accessories in a safe place You will need them when you perform setup addition of options or re...

Page 10: ...iv This page is intentionally left blank...

Page 11: ...ECTED 1 18 ABOUT REPAIR PARTS 1 18 Chapter 2 General Description 2 1 STANDARD FEATURES 2 2 NOTES 2 6 Notes on System Environment and Settings 2 6 Notes on Operations and Manipulations 2 10 HOW THE OPE...

Page 12: ...Menu and Parameter Descriptions 4 8 SCSI BIOS Fast UTIL 4 29 Start 4 29 Configuration Settings 4 32 Scan SCSI Bus 4 36 SCSI Disk Utility 4 36 Select Host Adapter 4 36 Exit Fast UTIL Termination and S...

Page 13: ...erprise Edition Error Messages 7 21 Server Management Application Error Message 7 22 SOLVING PROBLEMS 7 23 Problems with NEC Express5800 ft series 7 23 Event Log 7 34 Problems with NEC EXPRESSBUILDER...

Page 14: ...cing CPU 8 26 PCI MODULE 8 27 Precautions 8 28 Removing PCI Module 8 29 Installing PCI Module 8 31 PCI BOARD 8 33 Installing PCI Board 8 34 Removing PCI Board 8 39 Replacing PCI Board 8 40 Setup of Op...

Page 15: ...Chapter 1 Precautions for Use This chapter includes information necessary for proper and safe operation of the server...

Page 16: ...em so that the user stays alert to possible risks Do not remove or damage these labels If some label is missing about to peel off or illegible contact your sales agent Tower Model The figures below sh...

Page 17: ...Precautions for Use 1 3 Label A Label B Label C Label D Label E CAUTION This unit uses multiple power supply cords Disconnect all power supply cords prior to Servicing this system...

Page 18: ...1 4 Precautions for Use Rack mount Model The figures below show locations of the labels on the rack mount model server Label C Label B Label B Label C Label E Label D Label A...

Page 19: ...Precautions for Use 1 5 Label A Label B CAUTION This unit uses multiple power supply cords Disconnect all power supply cords prior to Servicing this system Label E Label C Label D...

Page 20: ...1 6 Precautions for Use PCI CPU Modules PCI Module Label A CPU Module Label A Label A...

Page 21: ...smoke odor or noise If the equipment emits smoke odor or noise immediately flip off the POWER switch unplug the cord and contact your sales agent There is a risk of a fire Do not insert a wire or meta...

Page 22: ...there is a risk of overheating that could lead to a fire Do not plug the cord insecurely Insert the plug firmly into an outlet There is a risk of heat or fire due to poor contact If dust settles on t...

Page 23: ...k of a fire a dusty place a humid place located near a boiler etc a place exposed to direct sunlight an unstable place Be careful not to hurt your fingers Exercise great care not to hurt your fingers...

Page 24: ...n internal device cable or connector may cause an electric shock or a fire resulted from a short circuit Do not use any non designated interface cable Use only interface cables designated by NEC ident...

Page 25: ...f disassembling replacing or recharging it yourself Disconnect the power plug before cleaning the server Make sure to power off the server and disconnect the power plug from a power outlet before clea...

Page 26: ...e equipment when it thunders Unplug the equipment when it threatens to thunder If it starts to thunder before you unplug the equipment do not touch the equipment and cables There is a risk of a fire o...

Page 27: ...are mounted first Do not install the equipment in such a manner that its weight is imposed on a single place To distribute the weight attach stabilizers or install two or more racks It may fall down...

Page 28: ...he equipment After the equipment halt under the conditions which is out of the guranteed environment conditions Temperature 10 to 35 C Humidity 20 to 80 Check the system clock once in a month It is re...

Page 29: ...patible option there is a risk of malfunction that could lead to a breakdown It is recommended to use NEC s genuine option products Some competitors products are compatible with this server However se...

Page 30: ...t command to erase data superficially the data actually remains on the hard disk If data is not erased completely it could be restored by certain software and be used for unexpected purposes You are s...

Page 31: ...protect privacy and confidential information Some of the system components have limited lifetime e g cooling fans built in batteries built in CD ROM drive floppy disk drive and mouse For stable opera...

Page 32: ...properly installed 4 Use a commercially available anti virus program to check the server If the problem is not solved by the above actions stop using the server and consult with your sales agent In t...

Page 33: ...ustment it is difficult to maintain a good work posture and may get tired soon Be sure to adjust the angle before using the display Adjust Brightness and Contrast Displays allow you to adjust brightne...

Page 34: ...1 20 Precautions for Use This page is intentionally left blank...

Page 35: ...apter 2 General Description This chapter describes what you need to know to use the NEC Express5800 ft series Refer to this chapter when you want to know about certain components and how to operate th...

Page 36: ...mory monitoring feature 1 bit error correction 2 bit error detection Bus parity error detection Temperature monitoring Error notification Built in fan monitoring feature Internal voltage monitoring fe...

Page 37: ...d applications NEC Express5800 ft series achieves continuous computing operations for the Windows server and server based applications with its redundant CPU processing and redundant memory It assures...

Page 38: ...rdware No need to modify applications You can run Windows Server 2003 compliant applications on NEC Express5800 ft series Thus unlike other highly fault tolerant products special API or scripts are no...

Page 39: ...EC Express5800 ft series events use unique IDs they are easy to distinguish In service repairing You can repair or replace a failed module even if NEC Express5800 ft series is operating Partition stru...

Page 40: ...Guide Load Balancing mode can not be selected on the on board LAN 100Base Load Balancing mode cannot be selected on Stratus emb 82559 10 100 Enet Adapter Only Fault Tolerance mode can be selected Do...

Page 41: ...othly And Drawing Graphics Takes Time of Problems with NEC Express5800 ft series in SOLVING PROBLEMS in Chapter 7 Troubleshooting Caution about allocating a drive letter for the CD ROM device Specifyi...

Page 42: ...port Disk Failure Prediction S M A R T Do not enable Disk Failure Prediction S M A R T on the window which appears when starting ft server utility of NEC ESMPRO Agent If this setting is done the setti...

Page 43: ...Setup About Automatic System Recovery ASR of NtBackup The ASR function cannot be used on NEC Express5800 ft series Cautions about Windows Server 2003 Recovery Console Windows Server 2003 Recovery Con...

Page 44: ...ails are described in POST fails to complete of Problems with NEC Express5800 ft series of SOLVING PROBLEMS in Chapter 7 Troubleshooting in this User s Guide See Did you perform any keyboard or mouse...

Page 45: ...apter Client for Microsoft Networks and File and Printer Sharing for Microsoft Networks checkboxes are cleared they cannot be selected On the Network Connections dialog box select Intel Advanced Netwo...

Page 46: ...d Note The signature mentioned above indicates the signature written to the disk when making a disk usable on Windows Connection timeout of LAN protocol Immediately after NEC Express5800 ft series is...

Page 47: ...ystem with two CPUs System with one CPU System with two CPUs How CPU modules appear on Task Manager Intel Xeon processor introduces a new technology called Hyper Threading Technology It is a technolog...

Page 48: ...2 14 General Description NAMES AND FUNCTIONS OF COMPONENTS Names and functions of components are shown below Front View Tower model Rack mount model...

Page 49: ...ing a tower model unit 4 Casters Wheels for moving a tower model unit 5 BMC status LED See LEDs in this chapter for details 6 PCI module status LED 1 See LEDs in this chapter for details 7 PCI module...

Page 50: ...2 16 General Description Front View inside Tower model Rack mount model...

Page 51: ...reading data from CD ROMs Although there are two CD ROM drives only the one on the active primary PCI module can be used the module with the lit POWER Switch LED 7 3 5 inch hard disk drive bay Slots f...

Page 52: ...tion Rear View CPU module for Group1 PCI module for Group2 PCI module for Group1 CPU module for Group2 Rack mount model Tower model PCI module for Group2 PCI module for Group1 CPU module for Group2 CP...

Page 53: ...Group2 primary use this inlet to connect the power cord first 6 Monitor connector Connected to the display unit 7 SCSI connector Used for connecting external SCSI devices 8 PCI module status LED 1 Se...

Page 54: ...p 1 and group 2 have the same configuration 1 Module handle 2 Cooling fan 3 CPU module board 4 CPU socket 2 additional 5 AC inlet in the back 6 Back panel connector in the back 7 CPU socket 1 standard...

Page 55: ...connector 2 LED connector 3 Power connector 4 CPU socket 2 5 CPU socket 1 6 DIMM sockets Slots 1 to 6 from the top Add memory modules in pairs 1 and 2 3 and 4 5 and 6 This section only describes conn...

Page 56: ...ion 1 Cooling fan 2 Power unit 3 AC inlet in the back The AC cable in the module which is connected to the AC inlet cannot be used for other purposes 4 Backpanel connector in the back 5 PCI module boa...

Page 57: ...1 SCSI connector external 2 Configuration jumper pin 3 Battery lithium battery 4 Cooling fan connector 5 Power connector 6 IDE connector 7 Power switch connector 8 9 LED connector SCSI connector inter...

Page 58: ...EC ESMPRO or Off line Maintenance Utility installed you can view the error log to identify the cause of a trouble When you want to restart the server perform a shutdown if the OS allows you to shut do...

Page 59: ...efer to the error message list see Chapter 7 Check if dust is accumulated on internal fans and confirm that the fan cables are connected firmly If the message does not disappear contact your sales age...

Page 60: ...while the BMC status LED on the primary will go off Red Red Both BMCs are out of order Check if both PCI modules are connected correctly Confirm that screws are fixed firmly If the indication does not...

Page 61: ...2 Reconfigure the hard disk mirror See DISK OPERATIONS in Chapter 3 Windows Setup and Operation If the problem persists contact your sales agent Off Off Amber Amber AC power is not supplied to the PC...

Page 62: ...is an error in the devices connected to the option PCI board connected or mounted on PCI module 2 including the cable disconnection iii The LAN cable connected or mounted on PCI module 2 is disconnect...

Page 63: ...return to normal 3 Status LED 1 of only PCI module 1 is red PCI 1 PCI 2 Status LED 2 DISK Access LED Status LED 2 DISK Access LED Description Action Off Off Amber Amber The PCI module 1 is on standby...

Page 64: ...he problem persists contact your sales agent Amber Amber Green Off The PCI module 2 is performing diagnosis Diag The PCI module 1 operates in simplex mode Wait for the PCI module 2 to start When the P...

Page 65: ...in simplex mode Start the CPU module 1 from ft server utility See page 5 50 Remount the CPU module 1 If the problem persists contact your sales agent Off Amber Red Green The CPU module 2 is performing...

Page 66: ...Off On standby AC power is supplied through the cord but the system has not been powered on yet Red Green Red Off The CPU module 1 is performing diagnosis Diag Red Off Red Green The CPU module 2 is p...

Page 67: ...SK LED shows the status of a hard disk that is mounted in a slot of the 3 5 inch hard disk drive bay Combined the disk LEDs on PCI modules 1 and 2 show the status of the hard disks PCI module 1 PCI mo...

Page 68: ...sfer rate of the network that is being connected LED indications LAN connector 1 1000 100 10 LAN connector 2 100 10 Amber Operating as 1000BASE T Operating as 100BASE TX Off Operating as 100BASE TX or...

Page 69: ...ed The rack mount model server has a cover like detachable bezel You need to open the front bezel when you access the POWER switch CD ROM drive or hard disk IMPORTANT Without using the security key yo...

Page 70: ...t with a little pressure to release the lock Release Lock 2 Hold the right side of the front bezel lightly and pull it open 3 Detach the bezel from the main unit by sliding it to the left a little to...

Page 71: ...ls of the BMC status LED 2 Detach the front bezel or open it in the case of a tower model 3 Confirm that the BMC status LED on both PCI modules are off and press the POWER switch which illuminates gre...

Page 72: ...lugged to a UPS see manuals included with the UPS or the application that controls the UPS 1 Perform a normal shutdown from Windows Server 2003 The system will be powered off automatically Note the PO...

Page 73: ...sc when the BIOS menu is displayed select System Configuration Advanced and set Boot time Diagnostic Screen to Enabled see Chapter 4 You can view the test items and details from a management PC where...

Page 74: ...ration for using the server Unless this message appears together with an error message you do not need to start the utility to modify the configuration If you wait for a few seconds POST will go on au...

Page 75: ...r CPU PCI module and run POST or OS startup In this manner the server retries POST or OS startup with different combinations of CPU PCI modules If POST does not finish normally with any combinations t...

Page 76: ...he floppy disk will be determined as follows A will be assigned to the floppy disk drive for the PCI module that is operating as the primary PCI module during Windows operating system boot up B will b...

Page 77: ...unformatted disk you will see a message that the disk cannot be read or that needs formatting To format a floppy disk see your OS manual If you power on or restart NEC Express5800 ft series with a flo...

Page 78: ...c objects Do not clip disks Be careful not to drop Store floppy disks in a protective case where they are kept away from magnetic waves or dust To prevent data from being erased accidentally the flopp...

Page 79: ...single CD ROM drive in NEC Express5800 ft series but only the CD ROM drive on the primary side can be used When you cannot eject a CD ROM When you cannot eject the CD ROM by pressing the eject button...

Page 80: ...ouch the signal side blank side Place the CD ROM gently on the tray with the printed side up Do not scratch or use a pencil or ballpoint pen to write on the CD ROM Keep away from cigarette smoke Do no...

Page 81: ...Chapter 3 Windows Setup and Operation This chapter describes setup procedures to make NEC Express5800 ft series ready for use...

Page 82: ...other than a system partition on the disk with the OS note the following If you reinstall the OS the entire disk will be cleared If there is any data partition other than the system partition the dat...

Page 83: ...aging Disks and Volumes Disk Management How To then check the operating procedures Hard Disk Configurations that can be built on the NEC Express5800 ft series In the NEC Express5800 ft series all volu...

Page 84: ...anagement window appears 2 Click Disk Management under Storage in the console tree 3 Right click the disk and point to Properties to confirm the target ID The target ID in the example shown here is 1...

Page 85: ...Disk Configurations that can be built on the NEC Express5800 ft series page 3 3 1 Click Start Administrative Tools then Computer Management The Computer Management dialog box will appear 2 Click Disk...

Page 86: ...nd then execute Convert to Dynamic Disk On the Convert to Dynamic Disk dialog box select the disk and click OK 5 Right click the volume of the dynamic disk to mirror and click Add Mirror 6 On the Add...

Page 87: ...ere is no problem Click OK If the server is rebooted during mirror generation mirroring will not be completed Do not reboot the server until the mirroring process is completed 7 The volume status chan...

Page 88: ...uccessfully Disk mirroring is completed properly if the volume layout is Mirror and the status is Healthy on the Disk Management window Is the mirror configured on the disks of the proper position On...

Page 89: ...ick the volume of the dynamic disk whose mirror is to be broken and click Break Mirrored Volume 3 Click Yes on the Break Mirrored Volume dialog box 4 Click OK on the Logical Disk Manager dialog box Th...

Page 90: ...a boot disk on another system it becomes impossible to boot from the disk 1 Insert the disk to import 2 Foreign Dynamic Disk is displayed on Disk Management In the figure on the right Disk 2 and Disk...

Page 91: ...Windows Setup and Operation 3 11 5 In the Foreign Disk Volumes dialog box check the volumes to import and click OK 6 The disk import is completed if the disk status changes from Foreign to Online...

Page 92: ...or volume a mirror volume is extended in the following order Remove Mirror Extend Volume Add Mirror 1 Remove the mirror of the volume you want to extend and make it a simple volume In the case below t...

Page 93: ...the Select Disks dialog box enter the amount of space to extend and click Next In this case 1500MB is added 5 Check the settings on the Completing the Extend Volume Wizard dialog box and click Finish...

Page 94: ...3 14 Windows Setup and Operation 7 Configure the mirror of the extended volume...

Page 95: ...1 PCI module 1 Slot 2 PCI module 2 Slot 2 PCI module 1 Slot 3 PCI module 2 Slot 3 RDR Virtual Disk 1 RDR Virtual Disk 2 RDR Virtual Disk 3 Note In the above table the PCI module names correspond to th...

Page 96: ...nchronized 7 You must insert a new disk or replace a disk while the server is powered on 8 Import of disk is not supported When reinstalling the OS if necessary perform physical format on all disks af...

Page 97: ...appears only for disks with RDR setting Right pane The properties of the disk selected in the left pane is shown In the figure above the properties of the disk inserted to the PCI module for Group1 s...

Page 98: ...RDR Utility is not updated automatically Therefore update it by clicking Refresh from Action or pressing F5 on the menu after performing operations described below 4 On the left tree of RDR Utility r...

Page 99: ...p2 After the disk is inserted RDR is set automatically and synchronization starts Then the status changes as described in 6 IMPORTANT For a disk to be inserted use a new or physically formatted disk w...

Page 100: ...Resync x percent x 0 10 20 90 IMPORTANT The time required for synchronization varies depending on the partition size on the disk For 18GB partition it takes about 16 minutes If there is no partition s...

Page 101: ...k where RDR is set the created partition area is synchronized automatically When the disk where RDR is set is converted to a dynamic disk the area which has not been synchronized the area that no part...

Page 102: ...be cancelled but other data will remain You cannot break the duplex setting of the following disks Disk containing the boot partition or volume Disk containing page files Dynamic disk The display of R...

Page 103: ...Windows Setup and Operation 3 23 3 Confirm that RDR of the disk is cancelled 4 Cancel the disk of the corresponding slot in the same manner...

Page 104: ...signed a drive letter To use the partition assign a drive letter using Disk Management If the disk contains a partition which cannot be unmounted the OS needs to be restarted when canceling RDR In tha...

Page 105: ...t RDR Utility and right click a target disk on the tree in the left pane and click Remove Physical Disk from RDR Virtual Disk 2 In the Warning dialog box click Yes 3 In the Success dialog box click OK...

Page 106: ...uccess dialog box click OK 3 Confirm that the resynchronization starts and the status of disks changes as shown below Synchronizing RDR Utility DISK LED Op State State Status Source disk Amber Simplex...

Page 107: ...ancing of RDR Virtual Disk is off 1 Start RDR Utility and right click a target disk in the left pane and click Set As Active RDR Disk 2 In the Success dialog box click OK Active RDR Disk can be viewed...

Page 108: ...irroring by RDR By changing the priority I O load during synchronization can be reduced 1 Start RDR Utility right click RDR Virtual Disk x x 1 2 3 in left pane to change the priority and click Set Res...

Page 109: ...he left pane of RDR Utility select each disk and check the values of MTBF Current and MtbfThresholdStatus in the right pane TIP For RDR Utility see About RDR Utility on page 3 16 Description of each M...

Page 110: ...ed as a disk which contains the boot volume disk storing the OS the disk cannot be used for duplexed configuration Initialize the disk to use the disk This section describes an example of determining...

Page 111: ...click a volume that has and remove mirror 5 After checking to see the Missing disk is selected click Remove mirror At Drive F Mirror and Failed Redundant will change to Simple and Healthy 6 Right cli...

Page 112: ...2 Windows Setup and Operation 7 Similarly delete the other Missing disk 8 Insert new disks They will appear on Disk Management If any uninitialized disk is inserted right click the disk and initialize...

Page 113: ...dows Setup and Operation 3 33 9 Select and right click a disk and then select Convert to Dynamic Disk IMPORTANT If Foreign appears execute Convert to Dynamic Disk after Convert to Basic Disk is execut...

Page 114: ...disks are numbered from 0 at the OS startup according to the position they are inserted When you increase a hard disk while the system is running it will be given a number that is not used for any dis...

Page 115: ...sks 1 and 4 Right click volume E on the Disk 4 and select Add Mirror 12 When the Add mirror dialog box appears select Disk 1 and then click Add Mirror 13 Similarly make settings of Disk 2 and Disk 5 U...

Page 116: ...ssing F5 on the menu after performing operations described below Do not update RDR Utility frequently immediately after inserting a disk 1 From Start click All Programs point to RDR and select RDR Uti...

Page 117: ...implex Resync x percent x 0 10 20 90 IMPORTANT The time required for synchronization varies depending on the partition size on the disk For 18GB partition it takes about 16 minutes If there is no part...

Page 118: ...3 38 Windows Setup and Operation Synchronization completed RDR Utility DISK LED Op State State Status Source disk Green Duplex Destination disk Inserted disk Green Duplex RDR Virtual Disk Duplex None...

Page 119: ...ft series If those CD ROM drives N codes are different the drive letter assigned to the CD ROM drive may be changed reassigned when the secondary PCI module becomes the primary module at startup In su...

Page 120: ...ive Load Balancing ALB is a feature that creates a group containing more than one adapter and enhances the throughput by operating packet transmission from the server by all the adapters This feature...

Page 121: ...up menu appears Select Team 1 Adaptive Fault Tolerance Mode from Add to Team and add the adapters IMPORTANT Do not set Preferred Primary or Preferred Secondary to each adapter 5 Make settings of dual...

Page 122: ...ll appear on the Network and dialup connection or Device Manager dialog box Do not disable the status of this Virtual Adapter If you enable it again the system may become unstable and you may need to...

Page 123: ...3 Remove all adapters from Duplication Right click the following adapters on the control tree which is located on the left side of the Intel R PROSet II dialog box and select Remove from Team For on...

Page 124: ...00 10 100 Enet Adapter 100BASE TX Status AA U57000 Fiber Gigabit Adapter 1000 BASE SX NEC 8490 XT Copper Gigabit Adapter 1000 BASE T 4 Right click Team 1 Adaptive Fault Tolerance Mode and select Remov...

Page 125: ...Windows Setup and Operation 3 45 5 Click the OK button on the Intel PROSet II dialog box close it and make a setup effective The dual LAN will be canceled...

Page 126: ...CI module The PCI module with the POWER switch illuminated is the primary module 2 Check whether the PCI modules are duplicated To check if the PCI modules are duplicated see the PCI modules status LE...

Page 127: ...m the taskbar Windows FT Orphaning A disk that is part of a fault tolerant volume can no longer be accessed The message denotes that the mirror volumes of the hard disk stored in the disconnected PCI...

Page 128: ...diagnosis LED Secondary Primary 1 BMC status LED Green 2 PCI module status LED1 Red 3 PCI module status LED2 Green Amber 4 DISK ACCESS LED Amber DISK LED Green Amber When duplication of disks is start...

Page 129: ...les Indications status LEDs when CPU modules are duplicated LED CPU module 1 Operating CPU module 2 Operating 1 CPU module status LED1 2 CPU module status LED2 Green Green 2 Use the ft server utility...

Page 130: ...ory copy are performed and the duplication process is completed Note that the system is paused temporarily for copying memory during memory synchronization Indications of status LEDs during diagnosis...

Page 131: ...op these services When minimizing the number of operating service programs temporarily is required for system disk backup using backup software etc the following service programs may be stopped Servic...

Page 132: ...3 52 Windows Setup and Operation This page is intentionally left blank...

Page 133: ...ion This chapter describes Basic Input Output System BIOS configuration When you install the server for the first time or install remove optional devices thoroughly read this chapter for better unders...

Page 134: ...MPORTANT The SETUP utility is intended for system Administrator use only The SETUP utility allows you to set a password The server is provided with two levels of password Supervisor and User With the...

Page 135: ...to resume F2 to SETUP Press F1 to resume F2 SETUP F12 Network Press F2 to start the SETUP utility and display its Main menu If you have previously set a password with the SETUP utility the password en...

Page 136: ...ntly selected Cursor Selects the Main Advanced Security System Hardware Boot or Exit menu and Changes the value parameter of the selected item When a submenu option an option preceded by X is selected...

Page 137: ...ection using cross cable Select System Hardware Console Redirection Console Connection Direct Remote operation via WAN Select System Hardware Console Redirection Console Connection Via Modem UPS To li...

Page 138: ...ipheral Configuration and setup each device Optional PCI related devices To install optional PCI boards etc Select Advanced Option ROM PCI Slot n Enabled n Slot number to install the board Boot To cha...

Page 139: ...g the Configuration Data To save the BIOS configuration data Select Exit Save Changes Exit or Save Changes To discard changes to the BIOS configuration data Select Exit Exit Without Saving Changes or...

Page 140: ...menu Main Start the SETUP utility to display the Main menu Example Phoenix BIOS Setup Utility Main Advanced Security System Hardware Boot Processor Type Processor Speed Cache RAM System Memory Extende...

Page 141: ...fy the current date Language English US Fran ais Deutsch Italiano Espa ol Select a language in which the SETUP is displayed Only English US is supported currently Primary Master CD ROM Indicates devic...

Page 142: ...n option with the X mark and press Enter to display its submenu Advanced Processor Information Memory Information Peripheral Configuration Monitoring Configuration Option ROM Keyboard Features Select...

Page 143: ...to display the Power On Self Test POST screen at start up If Disabled is selected the NEC logo appears while POST is in progress To display POST check results press Esc If RomPilot Support is set to...

Page 144: ...formation xxxxxxxx xxxxxxxx Phoenix BIOS Setup Utility Advanced F1 Help Change Values F9 Setup Defaults F10 Save Changes Exit Sub Menu Enter Select Esc Exit Select Item Select Menu See the table below...

Page 145: ...below for setup options on the screen Option Parameter Description Your Setting DIMM 1 6 Size Indicates the size of memory installed on DIMMs 1 1 to 6 6 None indicates no DIMM installed view only DIM...

Page 146: ...Esc Exit Select Item enu Select M Sub Menu F9 Setup Defaults F10 Save Changes Exit See the table below for setup options on the screen IMPORTANT Make sure to avoid any conflict in the interrupt reque...

Page 147: ...ion ROM Scan Monitoring Boot Monitoring Disabled Enabled Enable or disable the boot monitoring feature This function is unique to NEC Express5800 ft series detects errors until the OS boots up and imm...

Page 148: ...out Period you can shorten the waiting time to the rebooting It is recommended to set a value of more than 3 minutes though smaller value setting is available when external devices are not used As it...

Page 149: ...0 100BASE LAN controller on the motherboard LAN2 Enable or disable 1000BASE LAN controller on the motherboard PCI Slot 1 PCI Slot 3 Disabled Enabled Enable or disable BIOS on a device board connected...

Page 150: ...Sub Menu Enter Select Esc Exit Select Item Select Menu See the table below for setup options on the screen Option Parameter Description Your Setting NumLock Auto On Off Enable or disable the NumLock...

Page 151: ...Set User Password and press Enter to display the following pop up screen The screen below shows when Set Supervisor Password is selected Phoenix BIOS Setup Utility Supervisor Password is User Password...

Page 152: ...Up to 7 alphanumeric characters Press Enter to display the user password entry screen With a user password accessing the SETUP menus is restricted This option is available only if the Supervisor Pass...

Page 153: ...r supply restarts See the table on the next page for details Do not select the parameters other than Stay Off when Enabled is selected for Wake On Lan Waiting time for AC LINK 0 10 3600 Set maximum wa...

Page 154: ...not within safe range Item Specific Help Thermal Sensor Enabled 48 5 System Hardware it F10 Save Changes Exit F9 Setup Defaults Change Values Enter Select Select Item enu Select M Sub Menu F1 Help Es...

Page 155: ...stem Hardware Phoenix BIOS Setup Utility F1 Help Change Values F9 Setup Defaults F10 Save Changes Exit Sub Menu Enter Select Esc Exit Select Item Select Menu See the table below for setup options on t...

Page 156: ...Values F9 Setup Defaults F10 Save Changes Exit Sub Menu Enter Select Esc Exit Select Item Select Menu See the table below for setup options on the screen Option Parameter Description Your Setting Ser...

Page 157: ...e 0 Size of ft Memory is specified MB Start Address Shows the start address of ft Memory view only Factory set IMPORTANT Unless you use ft Memory do not change the factory setting To use ft Memory you...

Page 158: ...Menu Enter Select Esc Exit Select Item Select Menu Use select a device then press to move it up the list or move it down the list Press Esc to exit this menu or to to The server searches for the boot...

Page 159: ...current configuration data into the CMOS non volatile memory and exit the SETUP utility The following screen appears Save configuration changes and exit now Yes No Setup Confirmation Select Yes to sav...

Page 160: ...e default value Load Previous Values Select this option to discard the current configuration data and restore the previous configuration data The following screen appears Load previous configuration n...

Page 161: ...e setting screen may be different from that described in this document See the online help or contact your sales agent for the setting items different from those in this document Start The procedure o...

Page 162: ...orporation QLA 1216x PCI SCSI ROM BIOS Version X XX Copyright C QLogic Corporation 1993 2001 All rights reserved www qlogic com Press CTRL Q for Fast UTIL ISP12160 Firmware Version xx xx xx QLogic Ada...

Page 163: ...rsor keys and press Enter QLA12160 Ultra3 2000 xxxxxxxxxxxxxxxxxxxxxxxx xxxx xxxxxxxxxxxxxxxxxxxxxxxx xxxx Select Host Adapter Adapter Type I O Address The display returns to Fast UTIL Options The nam...

Page 164: ...nu item Parameter Description BIOS Address View only BIOS Revision View only Adapter Serial Number View only Interrupt level View only Host Adapter BIOS Enabled Disabled Specify whether the BIOS exten...

Page 165: ...one LUN numbers are given to SCSI ID Enable PPR Yes No Yes No Do not change the factory setting Enable Device Yes No Yes No Do not change the factory setting Negotiate Wide Yes No Yes No Specify whet...

Page 166: ...5 Leave this item as factory set SCSI Bus Termination Auto High only Disabled Enabled Auto High only Disabled Enabled Set the termination resistance of SCSI bus Factory set Autoconfigure SCSI Device I...

Page 167: ...the started SCSI device SCSI Boot Lun 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Select the number of the LUN to which the started SCSI device is bound Factory set Restore Default Settings If you put the c...

Page 168: ...age 4 2 for details of the setting The selection of Continue With Format in Low Level Format causes all data in disks to be lost Low Level Format Formats the device selected in Continue With Format ph...

Page 169: ...he termination screen Save Changes Do not save changes Configuration settings modified Select either Save changes or Do not save changes by using keyboard cursors and and press Enter Pressing Enter ca...

Page 170: ...server the POWER switch does not turn off the server or resetting does not work Press and hold the POWER switch on the server for over four seconds The power is forcibly turned off To turn on the powe...

Page 171: ...edure to clear the CMOS data in the server IMPORTANT Clearing the CMOS data restores the factory settings To clear passwords or CMOS data power off the server To clear passwords or the CMOS data use t...

Page 172: ...ONS FOR SAFETY in Chapter 1 Do not disassemble repair or alter the server How to Clear CMOS 1 Power off the NEC Express5800 ft series and unplug the both power cords 2 Remove the both PCI modules 1 an...

Page 173: ...ch is set for clearing CMOS Change back the jumper switch setting Non volatile memory cleared This message indicates that CMOS is cleared properly 9 Remove the PCI Module 1 from NEC Express5800 ft ser...

Page 174: ...CHECK The BMC status LED blinks to show that synchronous processing is being performed between the two modules When this process is complete CMOS has also been cleared on PCI Module 2 TIPS For the loc...

Page 175: ...1 5 Mount the PCI Module 1 to NEC Express5800 ft series see page 8 31 Installing PCI Module 6 Plug the both power cords and when the POWER Switch LED turns on press it to power on NEC Express5800 ft s...

Page 176: ...h power cords the BMC status LED on PCI Module 2 will start to blink When Password clear is completed the BMC status LED will go off CHECK The BMC status LED blinks to show that synchronous processing...

Page 177: ...Chapter 5 Installing and Using Utilities This section describes how to use the NEC EXPRESSBUILDER CD ROM that comes with your server and to install the utilities stored on the NEC EXPRESSBUILDER...

Page 178: ...the NEC EXPRESSBUILDER When the NEC Express5800 ft series is started by using this procedure the NEC EXPRESSBUILDER top menu shown on the right appears Perform the NEC Express5800 ft series setup from...

Page 179: ...is not connected to the server When a keyboard is connected the consoleless feature is disabled because the NEC EXPRESSBUILDER determines that the server has a console The menu will not be displayed...

Page 180: ...NEC EXPRESSBUILDER After the NEC EXPRESSBUILDER is started the NEC EXPRESSBUILDER top menu shown below appears A 1 C B D A Setup Performs various automatic setup operations including settings of inter...

Page 181: ...rd disks are used with a partition different from that at purchase or if OS is reinstalled This feature carries out the complicated setup IMPORTANT To install Windows Server 2003 Enterprise Edition in...

Page 182: ...he features of the system and the connections between the system and extension boards If the system diagnosis is executed the system check program is started depending on the system status See the des...

Page 183: ...FW s are updated IMPORTANT During the execution of the update program do not turn off the power of the system If the update is interrupted halfway the system will not be able to be started System Mana...

Page 184: ...n the connection between the management PC and the main unit there are two ways for startup Startup from the management PC connected to LAN Startup from the management PC directly connected serial por...

Page 185: ...tion 3 Terminate the NEC EXPRESSBUILDER IMPORTANT The following functions differ from the Tools Menu in the NEC EXPRESSBUILDER Top Menu Contents and operations of System Diagnostics see SYSTEM DIAGNOS...

Page 186: ...n 5 0 or later or Netscape Communicator Version 4 0 or later and Adobe Acrobat Reader Version 4 05 or later are required in your system Put the NEC EXPRESSBUILDER CD ROM in the CD ROM drive Master Con...

Page 187: ...er management Stable operation of server Shutdown of a server immediately leads the customer to lose business opportunities and profits This requires servers to always operate in their perfect state I...

Page 188: ...r fault NEC ESMPRO Agent includes the preventive maintenance function predicting the occurrence of a fault in advance as countermeasures for preventing faults from occurring It can previously detect t...

Page 189: ...low lists the typical faults reported by NEC ESMPRO Agent Component Reported information CPU CPU load is over the threshold CPU degrading etc Memory ECC 1 bit error detection etc Power supply Voltage...

Page 190: ...s installed in the server You can view the information managed and monitored by NEC ESMPRO Agent on the data viewer of NEC ESMPRO Manager NEC ESMPRO Agent also manages and monitors all the components...

Page 191: ...management task NEC ESMPRO function or tool on managed NEC Express5800 ft series NEC ESMPRO function or tool on management manager Monitoring of major component states NEC ESMPRO Manager data viewer D...

Page 192: ...en is designed in the Explorer format to indicate the components in a server hierarchically for effective server management NEC ESMPRO Manager manages servers by using the following three types of GUI...

Page 193: ...In addition it changes the status color of the failed server component This enables you to identify the failed portion Alert Viewer The Alert Viewer manages fault reports sent from servers together A...

Page 194: ...1 PCI slot 1 on PCI module 1 PCI slot 2 on PCI module 1 PCI slot 3 on PCI module 1 SCSI adapter 1 on PCI module 1 SCSI bus 1 of SCSI adapter 1 on PCI module 1 SCSI bus 2 of SCSI adapter 1 on PCI modu...

Page 195: ...upply unit on SCSI enclosure 2 11 40 11 40 1 11 40 2 11 40 3 11 40 120 11 40 100 The figure below shows the actual locations of the device names displayed on the NEC ESMPRO screen In the case of the t...

Page 196: ...nce Counters http support microsoft com default aspx scid kb en us 267831 Visit the Microsoft Help and Support on regular basis where you can find other information than the above at http support micr...

Page 197: ...le changes to fault it may be caused by another module s error Therefore you need to check the status of the other modules based on alert information Status Color after Mounting a Hard Disk When creat...

Page 198: ...the RDR function Community Authority Depending on your OS type or its version settings for community SNMP service s security function are not made or default settings of authority are different To en...

Page 199: ...While NEC ESMPRO Agent is Running The following works to disks hard disk drive or magneto optical are not allowed while NEC ESMPRO Agent is running To format or delete a partition by Disk Administrato...

Page 200: ...other systems Make sure not to connect such hard disk drives Change Settings of File System Monitoring Function New settings in thresholds of monitoring interval and free space monitoring are not refl...

Page 201: ...below You can check the status of each module from the data viewer of NEC ESMPRO Manager or ft server utility Status Actions Duplex Stop the failed CPU PCI module Simplex Shut down the system Other th...

Page 202: ...ted with USB while the system is running the drive information under the I O Device in the data viewer will be updated at the next system startup Information of the keyboard mouse connected with USB W...

Page 203: ...the correct information from Manager too Hang of SNMP Service SNMP Service has a module called SNMP Extended Agent This module may be registered when you install some software that uses SNMP Service...

Page 204: ...on a management computer with installation of NEC ESMPRO Manager the data viewer is used If you click each of the modules and items to be checked sequentially on the tree view in the Windows Explorer...

Page 205: ...tree You can see the following information on the modules and the components on the CPU modules in the CPU Module tree General Allows the configuration and other information on the CPU modules to be v...

Page 206: ...Maintenance of NEC Express5800 ft series described later for the update of BIOS of the CPU modules The detailed device identification information can be checked by selecting ESMPRO tree Hardware tree...

Page 207: ...ormation screens of the PCI modules The components on the PCI modules are described later General Allows the configuration and other information of the PCI modules to be viewed Maintenance Allows the...

Page 208: ...le containing PCI slot to be seen PCI slot of the FTServer tree You can see the following information on the PCI slot and the devices on the PCI slot in the PCI slot tree General Allows the PCI slot c...

Page 209: ...e on the PCI slot to be viewed PCI Bridge General Allows the information of bridges on the PCI bus to be viewed PCI Bridge Bus information Allows the bus information of a bridge on the PCI bus to be v...

Page 210: ...management controller BMC controller for system management on the PCI modules see the BMC tree To see the information on the BMC tree select PCI Module PCI module containing BMC to be seen BMC of the...

Page 211: ...the SCSI enclosure to be viewed IMPORTANT You need to be aware that PCI modules SCSI adapters SCSI buses and modules under the SCSI enclosure have impact on each other For details see Impact When Modu...

Page 212: ...sure electronics to be viewed or cleared See Maintenance of NEC Express5800 ft series described later for clearing the MTBF information on the SCSI electronics enclosure SCSI Slot General Allows the c...

Page 213: ...ibed later for clearing the MTBF information on the SCSI slot Monitoring Mirror Disk To monitor the mirror disk components see the Mirror Disk tree To view information on Mirror Disk tree select Mirro...

Page 214: ...w to maintain hard disks 1 Confirmation of hard disk failure If NEC ESMPRO Agent detects some problem with a hard disk it will report an alert of the problem to NEC ESMPRO Manager Please check the ale...

Page 215: ...sks Mirror Disk IMPORTANT The mirroring redundancy status will change depending on the status of the two hard disks that make up a mirror as follows Status of hard disk 1 Status of hard disk 2 Status...

Page 216: ...created within a single disk or one volume spans a few disks span volume A few volumes are created within a single disk The screen shows information on a pair of hard disks that make up a mirror It do...

Page 217: ...few hard disks the screen shows information on each pair of hard disks that make up a mirror In the above example Volume A is shown in Mirror 2 10 40 2 11 40 2 and Mirror 3 10 40 3 11 40 3 separately...

Page 218: ...time NEC ESMPRO Agent reports the following alert to manager And icons related to the hard disk with problem change the state of warning in the data viewer Since the hard disk has been removed the sta...

Page 219: ...t connect a new hard disk to the same SCSI Slot At this time NEC ESMPRO Agent reports the following alert to manager And icons related to the hard disk are changed to the state of normal in the data v...

Page 220: ...44 Installing and Using Utilities When the hard disk is connected SCSI Slot changes the status to Normal SCSI Slot General Also at this time the state of the mirrored disks changes to Normal Mirror Di...

Page 221: ...three types those common to all components those specific to particular components and general system settings The maintenance functions common to all components are operated in the same way basicall...

Page 222: ...rmware update Component R L BMC R Remote Executable from remote management PC by using NEC ESMPRO Manager L Local Executable on local server by using ft server utility Support Not support The table be...

Page 223: ...When the status LED 1 is red and the status LED 2 is off Only the status LED 1 illuminates red when the module is in one of the following states Removed Broken Shot Firmware Update Complete Diagnostic...

Page 224: ...reported by the NEC Express5800 ft series as an alert Stop Perform the procedure below before replacing a component 1 Select the target component in the FTServer tree 2 Check the current state with t...

Page 225: ...Installing and Using Utilities 5 49 Sample screen of NEC ESMPRO Manager 2 Maintenance screen of CPU module CPU Module CPU Module Maintenance...

Page 226: ...by the LEDs on the target component The result of the start operation is registered in the event log Stop Stop before replacing components 1 Select the target component by using the ft server utility...

Page 227: ...formation MTBF clear Component Remote Local CPU Module To start the module forcibly after replacing a module or if MTBF became lower than the threshold due to malfunction and disabled the module Execu...

Page 228: ...an the threshold is registered in the event log SCSI Electronics Same as above Same as above SCSI Slot Same as above Same as above Remote Executable from remote management PC by using NEC ESMPRO Manag...

Page 229: ...t server utility 2 Check the current state of the target component with the LEDs and event log 3 Click the Clear button in MTBF Clear of the target component The MTBF clearing result can be confirmed...

Page 230: ...occurs or a phenomenon supposed to be a malfunction occurs Executable in any of the following module states this can be viewed on manager screen Removed Broken Shot Firmware Update Complete To diagnos...

Page 231: ...target component The diagnosis result can be confirmed by Result of the diagnosis on the target component screen The result of the diagnosis is reported by the NEC Express5800 ft series as an alert Th...

Page 232: ...target component with the LEDs If the component is operating stop the component 3 Click the Diagnostics button in the Diagnosis Information on the target component The diagnosis result can be confirme...

Page 233: ...irmware image file for update The table below shows the potential cases in which the firmware of a component is to be updated Firmware update Component Remote Local CPU Module When BIOS must be update...

Page 234: ...n the Update screen for the target component Sample screen of NEC ESMPRO Manager Update screen of CPU module CPU Module Update 5 Select Specify the file path to update enter the directory in which the...

Page 235: ...Even if you do not have the image data of firmware for update the firmware can be copied from the other module By starting the module the firmware will be updated automatically However when the Enabl...

Page 236: ...t component with the ft server utility 3 Check the current state of the target component with the LEDs If the component is operating stop the component 4 Click the Firmware button for the target compo...

Page 237: ...the Firmware Update dialog box and click the Run button 4 Start the module Even if you do not have the image data of firmware for update the firmware can be copied from the other module By starting t...

Page 238: ...dump of stopped module Saving dump of component under system operation Component Remote Local Remote Local CPU Module When a fault or malfunction occurs in the system Save the dump if requested by mai...

Page 239: ...e with the State display on the target component screen 3 Click the Dump button in the Maintenance screen for the target component A certain time is required for the dump saving The dump is stored as...

Page 240: ...rget CPU module with the LEDs 3 Select the dump acquisition method with Dump of the target CPU module and click the Harvest button A certain time is required for the dump acquisition The dump is store...

Page 241: ...le state Only the green LED is on Only the green LED is on when the module is in the following state Duplex Remote Executable from remote management PC by using NEC ESMPRO Manager Local Executable on...

Page 242: ...enance personnel for changing the setup of the preventive disk maintenance in any case other than above Setup of preventive disk maintenance S M A R T Component Remote Local SCSI disk Executable if th...

Page 243: ...If this property is disabled the module is not started automatically The initial setup value is Enable IMPORTANT In the NEC Express5800 ft series with ft control software 3 0 or later this property mu...

Page 244: ...tility in the following procedure The system cannot be configured using the NEC ESMPRO Manager 1 Select General in the FTServer tree 2 Check the property of carrying out the modification with System S...

Page 245: ...pecify the path of the image file of the firmware to be updated The table below shows the potential cases in which the BMC firmware is to be updated IMPORTANT Contact your maintenance personnel for th...

Page 246: ...W Update dialog box appears 2 Enter the device name and click OK The Execution Check dialog box appears 3 Store the firmware in the directory specified by Location The storage area may be modified See...

Page 247: ...g box appears 2 Enter the device name and click OK The Execution Check dialog box appears 3 Store the firmware in the directory shown in Location The storage area may be changed See Change of Update D...

Page 248: ...form the firmware update by using the ft server utility in the procedure below 1 Click the Property button in BMC Firmware Update Service The BMC FW Update Service Properties dialog box appears 2 Ente...

Page 249: ...to recognize changes in NEC Agent By using this function the time lag can be reduced However it may consume a little bit more network band width since each state change will be notified to NEC ESMPRO...

Page 250: ...Green PCI Module Empty Gray Yellow PCI Module Removed Gray Yellow PCI Module Simplex Yellow Green SCSI Slot Empty in case of mirroring Gray Yellow As shown above the device state color of troubled co...

Page 251: ...erver is operated remotely from the other management PC by using the RomPilot feature via LAN To use Console Redirection with WAN or direct connection set RomPilot Support in Advanced menu of BIOS set...

Page 252: ...rver dialog box Ex The model name is printed on the front cover like NEC Express5800 320Lc or NEC Express5800 320Lc R 6 On the Configuration for ft Server dialog box specify register configuration inf...

Page 253: ...on information CSL_LESS CFG into the FDD drive 12 Hook up the management PC to LAN 13 Power off and on the main unit to reboot the system After one reboot the main menu will appear on the management P...

Page 254: ...n for ft Server dialog box Ex The model name is printed on the front cover like NEC Express5800 320Lc or NEC Express5800 320Lc R 6 On the Configuration for ft Server dialog box specify register config...

Page 255: ...ady been loaded the main menu will appear without a reboot IMPORTANT For setting up MWA using Console Redirection via WAN or direct specify Onboard COM B to SerialPort Address from BIOS setup utility...

Page 256: ...5 80 Installing and Using Utilities This page is intentionally left blank...

Page 257: ...Chapter 6 Maintenance This chapter describes the daily maintenance of NEC Express5800 ft series and precautions when relocating or storing the server...

Page 258: ...the management PC Check whether any alert is reported on the Operation Window Data Viewer or Alert Viewer of NEC ESMPRO Manager Viewers of NEC ESMPRO Operation Window Alert Viewer Data Viewer Checking...

Page 259: ...the CD ROM drive Disconnect the power plug before cleaning the server Cleaning the NEC Express5800 ft series For daily cleaning wipe the external surfaces of the server with a dry soft cloth Follow t...

Page 260: ...ollow the steps below to clean the mouse regularly 1 Disconnect the mouse from the USB hub of the keyboard while the server remains powered on 2 Turn the mouse upside down and rotate the mouse ball co...

Page 261: ...ton on the front of the CD ROM drive The tray comes out 3 Hold the CD ROM lightly and take it out from the tray IMPORTANT Do not touch the signal side of the CD ROM with your hand 4 Wipe the tray with...

Page 262: ...ead may be a cause of unsuccessful backup and damage to tape cartridge Clean the tape head regularly using a cleaning tape For procedure and interval of cleaning as well as lifetime of a tape cartridg...

Page 263: ...Executing the system diagnostics with the LAN cable connected the network may be influenced TIPS On checking the hard disk no data is written into the disk Startup and Exit of System Diagnosis Procedu...

Page 264: ...sor keys on the keyboard to move it to another test window Move the target scope to a desired window and press Enter Now you can view detailed information on the selected window To return to the previ...

Page 265: ...ce partition From the CD ROM Set the NEC EXPRESSBUILDER CD ROM in the CD ROM drive and reboot the system After the menu is displayed on the screen select Tools Off line Maintenance Utility The Off lin...

Page 266: ...Information Management Provides the function to make a back up copy of your data Without the backup data the system specific information and or configuration may not be restored TIPS For information...

Page 267: ...y place other than specified Do not connect disconnect any interface cable with the power cord of the server plugged to a power source IMPORTANT If the server needs to be relocated stored due to a cha...

Page 268: ...ng the server again after relocating or storing it If the server and the built in optional devices are moved from a cold place to a warm place in a short time condensation will occur and cause malfunc...

Page 269: ...Chapter 7 Troubleshooting If the product does not work properly see this chapter before deciding that it is a breakdown...

Page 270: ...tem operation Especially take note on whether any alert is reported to NEC ESMPRO Manager on the management PC Check whether any alert is reported on the Operation Window Data Viewer or Alert Viewer o...

Page 271: ...n the Liquid Crystal Display LCD The LCD on the front panel of the NEC Express5800 ft series displays the NEC Express5800 ft series status all the time If an error occurs the LCD displays the error me...

Page 272: ...link PCI module 1 2 5 V power voltage alarm lower limit Cor0 2 5vAlm 02 Amber Lit PCI module 1 Fatal 2 5 V power voltage alarm lower limit Cor0 2 5vAlm 07 Amber Blink PCI module 1 2 5 V power voltage...

Page 273: ...m 09 Amber Lit CLOCK board Fatal Clock alarm upper limit Contact your sales agent Cor0 FAN Alm 01 Amber Blink PCI module 1 Cooling fan1 alarm Cor0 FAN Alm 02 Amber Blink PCI module 1 Cooling fan2 alar...

Page 274: ...I module 2 Fatal 3 3 V power voltage alarm upper limit Cor1 3 3vsAlm 00 Amber Blink PCI module 2 3 3 V power voltage alarm lower limit Cor1 3 3vsAlm 02 Amber Lit PCI module 2 Fatal 3 3 V power voltage...

Page 275: ...tility or dismount and remount that module If not solved by the above contact your sales agent Cor1 removed Green Blink PCI module 2 PCI module detached Dismount and remount the PCI module If not solv...

Page 276: ...U module 1 2 5 V power voltage alarm upper limit CPU0 2 5vAlm 09 Amber Lit CPU module 1 Fatal 2 5 V power voltage alarm upper limit CPU0 2 5VcAlm 00 Amber Blink CPU module 1 2 5 V power voltage alarm...

Page 277: ...ved by the above contact your sales agent CPU0 removed Green Blink CPU module 1 PCI module detached Dismount and remount the PCI module If not solved by the above contact your sales agent CPU0 Temp Al...

Page 278: ...PU module 2 Fatal 12 V power voltage alarm lower limit CPU2 12ss Alm 07 Amber Blink CPU module 2 12 V power voltage alarm upper limit CPU2 12ss Alm 09 Amber Lit CPU module 2 Fatal 12 V power voltage a...

Page 279: ...CPU2 5 0vAlm 00 Amber Blink CPU module 2 5 V power voltage alarm lower limit CPU2 5 0vAlm 02 Amber Lit CPU module 2 Fatal 5 V power voltage alarm lower limit CPU2 5 0vAlm 07 Amber Blink CPU module 2...

Page 280: ...PU module 2 1 25 V power voltage alarm lower limit CPU2 VttAlm 02 Amber Lit CPU module 2 Fatal 1 25 V power voltage alarm lower limit CPU2 VttAlm 07 Amber Blink CPU module 2 1 25 V power voltage alarm...

Page 281: ...1 2 bit error Memory U Err 22 Green Blink CPU module 2 DIMM 2 2 bit error Memory U Err 23 Green Blink CPU module 2 DIMM 3 2 bit error Memory U Err 24 Green Blink CPU module 2 DIMM 4 2 bit error Memory...

Page 282: ...faulty CPU module board is faulty PCI module board is faulty Check configuration in Setup menu Replace the hard disk Replace the CPU module board Replace the PCI module board 0210 Stuck Key Keyboard...

Page 283: ...is faulty Replace the PCI module board 0271 Check date and time setting Date and time of RTC are incorrectly set Set the correct date and time in Setup menu Replace the PCI module board 0280 Previous...

Page 284: ...t Configuration Data Replace the CPU PCI module board 0B42 Resource Conflict Configuration error in SETUP Correct device configuration in SETUP 0B43 Warning IRQ not configured Configuration error in S...

Page 285: ...ulty Replace the back panel board Replace the PCI module board 0B93 BMC SDR Repository empty 0B94 IPMB signal lines do not respond 0B95 BMC FRU device failure 0B96 BMC SDR Repository failure 0B97 BMC...

Page 286: ...t 6th SMBus does not exist 0BE2 7th SMBus device address not acknowledged 0BE3 7th SMBus device Error detected 0BE4 7th SMBus timeout Back panel board is faulty 0BE5 8th SMBus device address not ackno...

Page 287: ...meout occurred when setting MAC address and rewrite was unsuccessful Replace the back panel board Replace the PCI module board 1 8612 MAC Address update failed CoreI O 1 10 100 Mbit Ethernet Controlle...

Page 288: ...board and connect it back on If the error persists request your sales agent to replace the CPU module board 1 3 3 1 Failed to detect memory Or DIMM board type is incorrect 1 3 3 2 Initial setting erro...

Page 289: ...u to provide this data Thus copy the file into a medium e g DAT to be ready to pass it to the maintenance personnel IMPORTANT A message may appear indicating that virtual memory is insufficient when y...

Page 290: ...such as NEC ESMPRO Agent NEC ESMPRO Manager or GAMServer has been installed in the NEC Express5800 ft series or management PC you can obtain the error information from the display unit of the server o...

Page 291: ...operly Make sure to use the power cord provided with the server Check the power cord for broken shield or bent plugs Make sure the power breaker for the connected power outlet is on If the power cord...

Page 292: ...least one DIMM is required for operation Is the memory size large The memory check may take a time if the memory size is large Wait for a while Did you perform any keyboard or mouse operation immedia...

Page 293: ...t address and operation mode Refer to the manual that comes with the device to configure the device Menu to check Advanced Peripheral Configuration Is SCSI controller including options configuration c...

Page 294: ...ings are correct Are you using a PS2 USB conversion connector The PS2 USB conversion connector is not supported Use the keyboard and mouse that are specified by NEC Screen freezes keyboard and mouse d...

Page 295: ...perly installed Make sure to lock the hard disk with the lever on its handle The hard disk is not connected to the internal connector when it is not completely installed see Chapter 8 When the hard di...

Page 296: ...table CD ROM in the CD ROM drive Take out the CD ROM and restart the server Is the OS damaged Use the recovery process of the OS to attempt to recover the damaged OS OS behavior is unstable Have you u...

Page 297: ...l Panel to specify the Link Speed Duplex value the same as the value specified for HUB Transfer speed can be fixed by PROSet II Select an adapter to modify the setting from the tree on the left for 10...

Page 298: ...69000 Video is displayed on Remove Hardware dialog box If you double click an icon Remove Hardware on the system tray two Stratus Fault Tolerant Virtual 69000 Videos will appear Do not remove them Ot...

Page 299: ...r In response NEC ESMPRO Agent checks the status of the server As a result the CPU load ratio of SNMP Service increases temporarily If you have trouble of terminating a movie player application turn o...

Page 300: ...efore initialization Missing appears when a dynamic disk is damaged or removed If there is a volume on the missing disk break the mirror on that disk Then right click the Missing disk and perform Remo...

Page 301: ...occurrence Is there any available space at the memory dump storage location Specify a drive in which there is an available storage space of greater than a memory size on the server plus 12 MB more tha...

Page 302: ...when starting the system or after exchanging PCI modules there is no real problem on operation Change of a setup with PROSet II will become invalid if NMS service stops but you can change a setup norm...

Page 303: ...bove errors or warnings Source iANSMiniport Event ID 14 Description Secondary Adapter has rejoined the Team Stratus emb 82544GC Copper Gigabit Adapter Source iANSMiniport Event ID 15 Description Adapt...

Page 304: ...stem and the process will be continued properly by the retry function Since this does not affect any operations check the detailed data as described below and ignore that log if the data is either f00...

Page 305: ...ot When an error occurs while the NEC EXPRESSBUILDER is in progress the following message appears After this message appears check the error and take the appropriate corrective action according to the...

Page 306: ...format Install the Adobe Acrobat Reader Version 4 05 or later in your operating system You can also install the Adobe Acrobat Reader using the NEC EXPRESSBUILDER CD ROM Launch the Master Control Menu...

Page 307: ...oting 7 39 Problems with NEC ESMPRO NEC ESMPRO Manager See Chapter 5 See also online document in NEC EXPRESSBUILDER CD ROM for troubleshooting and other supplementary information NEC ESMPRO Agent See...

Page 308: ...curred in the NEC Express5800 ft series IMPORTANT If a STOP error or system error has occurred or the system has stalled restart the system and then start collecting event logs 1 Click Start Settings...

Page 309: ...ork 1 Click Start All Programs Accessories System Tools System Information 2 Select the Save from the File menu 3 Enter the name of the target file in the File name box 4 Click Save Collection of Diag...

Page 310: ...restart In such a case it is required to force the server to shut down This forced shutdown however is not available if Masked is selected for Power Switch Mask on the Security menu of the BIOS setup...

Page 311: ...s not assume any liability for damage to optional devices or the server or malfunctions of the server resulted from installation by the user NEC recommends you ask your sales agent to install or remov...

Page 312: ...or alter the server Do not look into the CD ROM drive Do not remove the lithium battery Disconnect the power plug before working with the server CAUTION Observe the following instructions to use the...

Page 313: ...uitable workspace Work with the server on the anti static or concrete floor When you work with the server on a carpet where static electricity is likely to be generated make sure take anti static meas...

Page 314: ...on disable the intended module place the module off line by using the ft server utility of the NEC ESMPRO Agent or the NEC ESMPRO Manager from the management PC on the network After a new module is in...

Page 315: ...to be issued when the hard disk drive processing cannot keep up in time with requests of the OS but the processing is carried on normally thanks to the retry function So this does not affect the oper...

Page 316: ...he figure below shows the groups and mirroring slots Slots 1 Slots 2 Slots 3 Group 1 Group 2 Slots used in mirroring Empty slots in the 3 5 inch hard disk drive bay contain dummy trays The dummy trays...

Page 317: ...Click Disk Management under Storage in the console tree 3 Tower model Unlock the front bezel with the security key and open it Rack mount model Unlock the front bezel with the security key and detach...

Page 318: ...ith the lever unlocked 8 Slowly close the lever When the lever is locked you will hear a click sound IMPORTANT Be careful not to pinch your finger s between the lever and handle TIPS Check the hook of...

Page 319: ...tomatically 2 Disconnect all the power cords from the power outlet 3 Tower model Unlock the front bezel with the security key and open it Rack mount model Unlock the front bezel with the security key...

Page 320: ...K Access LED of the amber lit disk also illuminates amber TIPS Even if a hard disk fails the DISK LEDs may not illuminate as described above See How to Locate Failed Disks in Chapter 3 to identify fai...

Page 321: ...ment of DIMMs Removing the module being operating may cause unexpected trouble Use the management software e g ft server utility or NEC ESMPRO Manager to identify the module to be removed so that the...

Page 322: ...r CPU Module CPU Module to be removed Maintenance Bring Up Bring Down Bring Down ft server utility Select FTServer CPU Module CPU Module to be removed Bring Up Bring Down Down After the CPU module ent...

Page 323: ...other server internal devices Release lever Release lever Latch lever 6 Carefully place the CPU module on the flat and sturdy table Avoid the dusty or humid place 7 Remove the two setscrews on the fr...

Page 324: ...he top cover are certainly engaged with the CPU module 2 Secure the top cover to the CPU module with the three setscrews 3 Firmly hold the CPU module with both hands and insert it into the server Hold...

Page 325: ...15 5 Close the release levers The installed CPU module will start automatically IMPORTANT Unless the release levers are located inside the rack frame the module will not be mounted correctly 6 Screw t...

Page 326: ...ified to include the Physical Address Extension PAE switch The switch needs to be added to the following line BEFORE operating systems multi 0 disk 0 rdisk 0 partition 1 WINDOWS Windows Server 2003 En...

Page 327: ...the groups When a DIMM is added to one group another identical DIMM should be installed to the socket with the same number in another group This rule is applied to the case of removal The linked DIMM...

Page 328: ...er is unlocked and you can remove the cover IMPORTANT Carefully keep the removed DIMM connector cover 6 Insert a DIMM into the DIMM socket straight TIPS Pay attention to the orientation of the DIMM Th...

Page 329: ...The system turns off automatically 2 Disconnect power cord from outlet 3 Remove the CPU module 4 Open the levers on the target DIMM socket The DIMM is unlocked and you can remove the device 5 Mount th...

Page 330: ...w the procedure below to replace the failed DIMM 1 Identify the failed DIMM using the Data Viewer of the NEC ESMPRO Manager 2 Remove the CPU module 3 Replace a DIMM 4 Install the CPU module The instal...

Page 331: ...irectly on the desk For static notes see the preceding section Anti static Measures Do not use the system before checking to see it works correctly Make sure to use the CPU authorized by NEC Installin...

Page 332: ...f automatically 2 Unplug the power cord 3 Remove the CPU module 4 Detach the CPU air duct 5 Check to be sure of the location of the CPU socket 6 Remove the anti dust sheet from the socket IMPORTANT Ca...

Page 333: ...Pin marks 9 After pressing the CPU softly against the socket close the levers to fasten it 10 Remove the film of the cool sheet that is affixed on the heat sink 11 Place the heat sink on top of the CP...

Page 334: ...sink clip is not engaged correctly Do not hold the fastened heat sink to move the CPU 14 Attach the CPU air duct TIPS Check to see if the air duct is attached securely with its projected parts inserte...

Page 335: ...rn it lightly to make sure that the heat sink is not sticking to the CPU Otherwise the CPU or socket may be damaged 1 Shut down OS The server will be powered off automatically 2 Unplug the power cord...

Page 336: ...e on the massage and see the POST error messages listed in Chapter 7 Replacing CPU Follow the steps below to replace a failed CPU 1 Use Data Viewer of NEC ESMPRO Manager to check the failed CPU 2 Remo...

Page 337: ...es used in this section show the rack mount model The orientation is the only difference from the tower model IMPORTANT Ask your sales agent to replace the PCI module and its components Make sure to r...

Page 338: ...l the AC DC power before the LED stops blinking When DC power is on BMC 1 BMC 2 Status Lit in green Primary Blinking in red Secondary At 1 second intervals Do not remove the PCI module on Primary BMC...

Page 339: ...emoved Maintenance Bring Up Bring Down Bring Down ft server utility Select FTServer PCI Module PCI Module to be removed Bring Up Bring Down Down After the CPU enters into off line status the status LE...

Page 340: ...f the rack IMPORTANT Carefully handle the PCI module so that you will not drop it or strike it against other server internal devices Release lever Latch lever 7 Carefully place the PCI module on the f...

Page 341: ...the top cover are certainly engaged with the PCI module 2 Secure the top cover to the PCI module with the three setscrews 3 Firmly hold the PCI module with both hands and insert it into the server 4...

Page 342: ...ule will start automatically IMPORTANT Unless the release levers are located inside the rack frame the module will not be mounted correctly 8 Screw the release levers Release lever Wrong The hook is l...

Page 343: ...PCI 1 is a slot dedicated for video board which is standard equipment Do not replace this broad with any other board TIPS When a PCI board is installed or removed or the slot is changed use the BIOS s...

Page 344: ...the slot to which you want to install a PCI board and remove the connector cap IMPORTANT Carefully keep the removed connector cap 4 To install a long card loosen the setscrew slide the bracket and se...

Page 345: ...of the slot and insert the board slowly into the slot TIPS Check to see if the edge of the bracket taper is inserted into a slot of the chassis In the case of a long board check also to see if its oth...

Page 346: ...e rail groove and insert the board slowly IMPORTANT If the insertion is unsuccessful remove the board once and retry installation Note that if excessive force is applied to the board it may be damaged...

Page 347: ...the PCI module Do not close the release levers yet 13 Connect the network cable and option cables 14 Close the release levers The installed PCI module will start automatically 15 Secure the release le...

Page 348: ...8 38 System Upgrade 17 Use cable ties to fasten the extra length of cables Cable ties included with cabinet...

Page 349: ...er to the open slot 5 Install the connector cover to the relevant slot 6 Attach the PCI board retainer bracket 7 Install the PCI module s top cover 8 Install the PCI module Do not close the release le...

Page 350: ...t the PCI board In the case of a long board unscrew the guide at the other edge and slide it to the front of the board 5 Replace the board and fasten it 6 Install the PCI module s top cover 7 Install...

Page 351: ...ollowing about this product For LAN cable s connector use the RJ 45 connector which is compliant with IEC8877 standard Using a different connector may make it difficult to remove the connector Slots t...

Page 352: ...way PCI Board Status LED Indications LED indications Description Action Amber Duplex is specified however the server works in simplex mode Specify duplex AFT ALB Specify an appropriate driver PCI boar...

Page 353: ...Only one of them can be mounted cannot be mounted together Can be installed Cannot be installed Installation of driver 1 When you start the system after installing N8803 031F Fibre Channel Controller...

Page 354: ...ed on the model list Click Have Disk 6 Insert NEC EXPRESSBUILDER into the CD ROM drive and click Browse specify the CD ROM drive WINNT DRIVERS QL2300 folder in the Copy manufacture s files from column...

Page 355: ...ved for 10 to 20 seconds Please wait 9 Click Finish This wizard will start up as many times as the installed Fibre Channel controllers Repeat steps 1 to 10 10 Select Control Panel Administrative Tools...

Page 356: ...llation of OS is completed Use Fibre Channel Controllers in pairs Insert a Fibre Channel Controller into a slot in a PCI module and another Fibre Channel Controller into the slot at the same location...

Page 357: ...ess5800 ft series uses a pair of N8104 84 boards in duplex mode After installing the drivers in the following procedure perform a dual configuration setup IMPORTANT Please use the CD ROM for NEC Expre...

Page 358: ...installed and operates in non duplex mode AFT ALB Does not depend on simplex or duplex In non duplex mode no special problem occurs PCI board is installed to operate in the duplex mode The system is o...

Page 359: ...oard only Can be installed Cannot be installed Installation of driver The NEC Express5800 ft series uses a pair of N8104 103 boards in duplex mode After installing the drivers in the following procedu...

Page 360: ...led and operates in non duplex mode AFT ALB Does not depend on simplex or duplex In non duplex mode no special problem occurs PCI board is installed to operate in the duplex mode The system is operati...

Page 361: ...ur attached NEC Express Builder CD ROM That file describes detailed procedures to update your firmware List of backup devices and firmware Model NEC Model Name Latest Firmware Revision N8151 29F Built...

Page 362: ...8 52 System Upgrade This page is intentionally left blank...

Page 363: ...device CD ROM standard ATAPI interface 1 Load on tray type x24 speed A ready drive is indicated by POWER LED of that PCI module 5 25 inch None File bay 3 5 inch 6 slots PCI 6 slots Additional slot 2...

Page 364: ...g interface DMA controller page register Base address register Register IRQ13 Logical device configuration EDMA2 compatible mode primary command block register EDMA2 compatible mode secondary command...

Page 365: ...rface IPMI SCI SW1 interface Power management index register Power management data register PCI configuration space Reset control General chipset EDMA2 PCI base address register 4 Expressed in hexadec...

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