Avaya 2N Helios IP Application Notes Download | Manualshive

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RP; Reviewed:
SPOC 6/25/2012

Solution & Interoperability Test Lab Application Notes

©2012 Avaya Inc. All Rights Reserved.

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2NHeliosIP-IPO8

Avaya Solution & Interoperability Test Lab

Application Notes for Configuring Avaya IP Office R8.0 to
interoperate with 2N Telekomunikace Helios IP - Issue 1.0

Abstract

These  Application  Notes  describe  the  configuration  steps  required  for  2N  Telekomunikace
Helios IP to interoperate  with  Avaya IP Office R8.0. The 2N Telekomunikace Helios IP is a
door  communicator  that  supports  both  voice  and  video  transmission  using  the  Session
Initiation Protocol (SIP).

Information  in  these  Application  Notes  has  been  obtained  through  DevConnect  compliance
testing  and  additional  technical  discussions.  Testing  was  conducted  via  the  DevConnect
Program at the Avaya Solution and Interoperability Test Lab.

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Summary of Contents for 2N Helios IP

Page 1: ...Application Notes describe the configuration steps required for 2N Telekomunikace Helios IP to interoperate with Avaya IP Office R8 0 The 2N Telekomunikace Helios IP is a door communicator that supports both voice and video transmission using the Session Initiation Protocol SIP Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical d...

Page 2: ...ir functionalities DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution 2 1 Interoperability Compliance Testing The interoperability compliance test included feature and serviceability testing Th...

Page 3: ...ing features were not supported Handling multiple calls Call hold and un hold Call park and un park Call transfer and conference Message Waiting Indicator MWI activation and deactivation Activating of features using Short Codes the and buttons are used for answer and hang up respectively 2 3 Support Technical support on 2N Telekomunikace Helios IP can be obtained through the following Phone 420 26...

Page 4: ...y of Helios IP and IP Office The configuration consists of an IP Office 500 and a server running IP Office Manager and Voicemail The IP Office has connections to the following 9640 IP Telephone 2420 Digital Telephone IP Office Video Softphone Helios IP and an ISDN PRI trunk to the PSTN The Helios IP Eye application is also installed on a PC to receive the video streaming from Helios IP Figure 1 Av...

Page 5: ...dels 9137111CKU 1 button camera keypad Software version 1 15 3 307 3 Bootloader version 1 4 0 6 0 Hardware version 535v5 5 Configure Avaya IP Office The configuration changes in this section for IP Office are performed through the IP Office Manager Except where stated the parameters in all steps are the default settings and are supplied for reference For all other provisioning information such as ...

Page 6: ...Office Set the IP Mask based on the network setup Set the DHCP Mode based on the network requirement In this case the Disabled option is chosen since DHCP was not used Other fields can be left blank or at the default settings 5 2 Administer SIP Registrar Select SIP Registrar sub tab in the right pane and enter the following values Domain Name Enter a valid Domain Name In this case it was left blan...

Page 7: ...be added in order to register Helios IP with IP Office Add a User by right clicking User from the left pane and select New not shown For the Name field enter a descriptive name for example Extn304SIP For the Full Name field enter a descriptive name for the user For the Extension enter a valid extension Number Select the Voicemail tab and un check the Voicemail On field ...

Page 8: ... IPO8 Select the Telephony Supervisor Settings tab Enter a Login Code The Login Code is used to configure Helios IP in Section 6 2 to log the user into the IP Office Click OK not shown when done A prompt will appear asking if a new VoIP extension should be created Click the SIP Extension radio button and click OK Repeat as necessary ...

Page 9: ...click HuntGroup and select New not shown For the Name field enter a descriptive name for the hunt group Set the Extension field to an unused extension in this case 402 and set Ring Mode to Sequential For the No Answer Time secs field set the number of seconds an extension rings before the call is passed to the next extension in the list in this case 10 Click Edit to configure the list of extension...

Page 10: ...HeliosIP IPO8 The screen below will appear select the newly created SIP User and any other users required in the hunt group and click Append Click OK to return to the previous window and click OK when done 5 5 Save Configuration Send the configuration to the IP Office in the customary fashion when all configuration is complete ...

Page 11: ...face Administer SIP Settings Administer Codecs Configure Quick Dialling Buttons Configure Miscellaneous Settings The factory default setting for DHCP is on Prior to configuration follow the procedures in Section 9 Reference 2 to obtain the IP address of Helios IP 6 1 Launch Web Interface Access the Helios IP web interface enter http ipaddress in an Internet browser window where ipaddress is the IP...

Page 12: ...om Section 5 1 Use auth ID Select No Password Enter the Login Code from Section 5 3 In the SIP proxy settings section configure the following Proxy address Enter the IP address of Avaya IP Office from Section 5 1 Proxy port Enter 5060 default In the SIP registration section configure the following Register Helios IP Select Yes Registration expires Enter the number of seconds for Helios IP to re re...

Page 13: ...HeliosIP IPO8 6 3 Administer Codecs Click Advanced Settings Audio Codecs from the left menu to configure the audio codecs In the Preferred audio codecs section enable and prioritize the codecs as per requirement To enable DTMF using RFC2833 set Receive via RTP and Send via RTP to Yes Click the save icon not shown when complete ...

Page 14: ... Avaya Inc All Rights Reserved 14 of 19 2NHeliosIP IPO8 Select Advanced Settings Video Codecs from the left menu to configure the video codecs In the Preferred video codecs section enable and prioritize the codecs as per requirement The default values were used for the remaining fields ...

Page 15: ...w to configure it The position number corresponds to the Quick Dialling Button on the Helios IP For example the following shows the configuration for Position 1 Position enabled Select Yes Position name Enter a descriptive name Number 1 Enter the number to call when the button is pressed for example calling the Sequential Hunt Group created in Section 5 4 For the description and usage of all other...

Page 16: ...nced Settings Miscellaneous from the left menu To allow Helios IP to ring all the users in the Sequential Hunt Group configure the Ring time limit with a value that is equal to or greater than the No Answer Time secs value multipled by the number of users in the list created in Section 5 4 Optionally set Enable telephone mode to Yes to allow Helios IP to call any number using the keypad ...

Page 17: ...med to verify correct configuration of IP Office and Helios IP 7 1 Verify Avaya IP Office From a PC running the IP Office Manager select Start Programs IP Office Monitor to launch the Monitor application Choose the Status menu and select SIP Phone Status not shown This will display a table of the SIP phones and indicate those registered Verify that Helios IP endpoints are successfully registered a...

Page 18: ...equired for configuring 2N Telekomunikace Helios IP to interoperate with Avaya IP Office R8 0 All feature and serviceability tests were completed successfully with observations made in Section 2 2 9 Additional References This section references the Avaya and 2N product documentation that are relevant to these Application Notes The following Avaya product documentation can be found at http support ...

Page 19: ... The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions...

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