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Trunk Queuing

i-Series System

2-86

2. Features

Trunk Queuing

When you try to place an outside call and hear busy tone from your own phone
system, you don’t have to hang up and try again later. Use Trunk Queuing to
leave a request for the busy line to call you when it’s free. Just answer when
Trunk Queuing rings you back and dial your call again. If you prefer, use Trunk
Camp On to wait for the busy line without hanging up. With Trunk Camp On,
you’ll be able to use the line the moment it’s available.

To queue for a busy line:

1. Try to access outside line.

Listen for busy tone.

2. Press 2 or FUNCTION KEY (Trunk Queuing).
3. Hang up to leave a Trunk Queuing request.

OR

3. Wait without hanging up for the line to become free.

To answer when Trunk Queuing calls you back:

1. TALK.

To cancel a Trunk Queuing request:

1. TALK + 870 + TALK to hang up.

Voice Announce Unit (VAU) Messages

This feature requires a Voice Announce Unit (VAU).

You can record the Voice Announce Unit (VAU) messages your system uses for
Automated Attendant greetings. If your system has incoming 900 service, you
can also record the message that plays to those callers before automatic billing
occurs. You can record up to 16 separate messages, with a combined recording
time of 128 seconds.

To record, listen to or erase a VAU Message:

1. TALK + 116.
2. To record, dial 7.

OR

2. To listen, dial 5.

OR

2. To erase, dial 3.
3. Dial the VAU message number (01-16) you want to record, lis-

ten to, or erase.

If recording, begin when you hear the announcement,
“Please start recording.” When done, press # to check what
you recorded.
When listening to a message, press # to hear the message
again.

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Summary of Contents for 900i

Page 1: ...Cordless Phone Installation and User Guide 85456DINS02 900i ...

Page 2: ...a warranty of or representation with respect to any of the equipment covered This guide is subject to change without notice and NEC America has no obligation to provide any updates or corrections to this guide Further NEC America also reserves the right without prior notice to make changes in equipment design or components as it deems appropriate No representation is made that this guide is comple...

Page 3: ...r to the Base Unit 1 7 Applying Power to the Desktop Charger 1 7 Attaching the Belt Clip to the Handset 1 8 Installing the Handset Battery 1 8 Charging the Handset Battery 1 9 Charging the Spare Battery 1 9 Low Battery Indicator 1 10 Cleaning the Battery Contacts 1 10 Upgrading the Firmware 1 11 Optional Equipment 1 12 Desk Phone 1 12 Headset 1 13 Backup AC Adaptor 1 13 System Programming 1 14 Tro...

Page 4: ...u com pletely discharge it then you may possibly damage the battery Keep the second battery in the charging cradle until it s needed It can remain there for one month without damage The rechargeable lead acid battery contained in this equipment may explode if disposed of in a fire You can continue to recharge or interrupt recharging the lead acid bat tery without creating a memory effect unlike Ni...

Page 5: ...unit 6 To protect the product from overheating do not block or cover any slots or openings in the base unit This product should never be placed near or over a radiator or heat register This product should not be placed in a built in installation unless proper ventilation is provided 7 This product should be operated only from the type of power source indicated on the marking label 8 Do not allow a...

Page 6: ...n the power supply cord is damaged or frayed B If liquid has been spilled into the product C If the product has been exposed to rain or water D If the product does not operate normally when following the operating instructions Adjust only those controls that are cov ered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work b...

Page 7: ...ve and may cause damage to the eyes or skin It may be toxic if swallowed 4 Exercise care in handling the battery in order not to short the bat tery with conducting materials such as rings bracelets and keys The battery or conductor may overheat and cause burns 5 Charge the battery provided with or identified for use with this product only in accordance with the instructions and limitations specifi...

Page 8: ... electrical noise motors fluorescent lighting computers Connecting the Telephone Line There are two types of phone outlets 1 Modular Jack Plug the telephone line cord from the base unit into a standard modular tele phone jack 2 Hardwired Jack A modular jack converter not included is required You may need to rewire when connecting the converter making color coded connections Connecting the Telephon...

Page 9: ...other electrical hazard Note The AC adaptors furnished with this phone may be equipped with a polarized line plug a plug having one blade wider than the other This plug will fit into the power outlet only one way If you are unable to insert the plug fully into the outlet try reversing the plug Do not alter the shape of the blades of the polarized plug Note If you cannot plug the AC adaptors into t...

Page 10: ... the opening Push until it snaps into place To remove the Belt Clip press the tab inwards using a screwdriver if needed toward the belt clip Slide out and replace with the cover Installing the Handset Battery 1 Remove the battery cover from the handset 2 Slide the top of the battery into position then lower the bottom portion into place Note that the battery and handset both have positive and nega...

Page 11: ...that the handset is making good contact with the battery contacts Charging the Spare Battery The desktop charger of your phone is equipped with a Battery Charger for charging the optional spare battery 1 Place the spare battery into the battery slot There are positive and negative indications on both the desktop charger and the battery Make sure that the battery is placed in the charger so that th...

Page 12: ...all charging contacts on the handset and desktop charger about once a month Use a pencil eraser or other contact cleaner Do not use any liquids or solvents charge 1 charge 2 Contacts Contacts 85456 8a When the Low Battery Indicator Appears While On a Call In Standby Mode Only the TALK button operates None of the buttons operate Handset beeps once every 3 seconds Handset beeps once Complete your ca...

Page 13: ...ttom of the base unit and remove the cover 4 Using an IC puller carefully remove the old Firmware ROM Be careful not to rock the ROM or bend the pins dur ing removal Installing New Firmware ROM 1 Remove the new Firmware ROM from the anti static sleeve 2 Following the illustration at right carefully install the new ROM in the base Pay careful attention to line up the notch in the ROM with the notch...

Page 14: ...t your desk and when you need to be away from your desk you can carry the cordless phone with you Refer to System Programming on page 1 14 for the required program ming for this option 25 Pair Station Cable to CEU Telco RJ21X B Block Two Pair Cross Connect 85456 2a BLK RED GRN BLU WHT ORN WHT WHT ORN WHT BLU YEL 625 Modular Jack To Optional Nitsuko Keyset cordless desk status ...

Page 15: ... through the head set earphone and talk through the headset microphone The handset earpiece and microphone mouth piece are disconnected Backup AC Adaptor The optional Backup AC Adaptor provides protection against losing a call in case of AC power failure The Backup Adaptor contains a battery pack that provides enough power for you to complete the call and hang up To install the Backup Adaptor 1 Di...

Page 16: ...be set so an optional desk phone can be used in addition to the cordless phone In program E9 Direct Termination or Operator Extension 1 Enter the cordless phone s extension number At the prompt DIR TERM OR OPR EXT enter the extension number of the desk phone In program KS Programming Keys for Keysets 1 For the desk phone assign a Station Pickup key with the cordless phone s extension number to ass...

Page 17: ...cordless phone first and then assign the extension for the desk phone In program 1006 Programming Function Keys 1 Program a function key to be a Call Coverage key for the cordless phone s extension as well as the desk phone s extension Assign the desk phone s extension to the cordless phone and the cordless phone s extension to the desk phone enter code 1036 extension number In program 1016 Multip...

Page 18: ...charger are clean Conversation interrupted Make sure that the base unit s antenna frequently is fully vertical Move closer to the base unit Check for BATT LOW warning Warning tone and NO Move closer to the base unit SERVICE message Handset doesn t ring The battery may be weak Charge the battery for 15 20 hours Make sure the base unit antenna is fully vertical The handset may be too far away from t...

Page 19: ...11 System Features 2 13 Account Codes 2 13 Call Forwarding 2 14 Callback 2 15 Caller ID 2 15 Camp On 2 17 Conference 2 17 Conference Unsupervised 2 18 Directed Call Pickup 2 18 Display Messages 2 19 Flash 2 19 Group Call Pickup 2 19 Group Ring 2 20 Headset 2 20 Hotline 2 20 Intrusion Barge In 2 21 Last Number Redial 2 22 Line Callback 2 22 Meet Me Conference 2 23 Message Waiting 2 24 Microphone Mu...

Page 20: ...34 Voice Prompting Messages 2 36 Volume Controls 2 38 Walking Class of Service 2 38 i Series Features 2 39 Basic Feature Operation 2 41 Outside Calls 2 41 Hold 2 44 Intercom Calls 2 45 Transfer 2 46 System Features 2 51 Abbreviated Dialing 2 51 Account Codes 2 52 Alarm 2 53 Automated Attendant VAU 2 53 Barge In 2 54 Call Forwarding 2 54 Call Forwarding Off Premise 2 55 Call Forward Follow Me 2 56 ...

Page 21: ...Paging 2 67 Message Waiting 2 68 Microphone Cutoff 2 69 Multiple Directory Numbers 2 69 Night Service 2 70 Off Hook Signaling 2 71 One Touch Calling 2 72 Paging 2 73 Park 2 74 Park and Page VAU 2 75 Personal Greeting 2 76 Programmable Function Keys 2 77 Reverse Voice Over 2 79 Ringdown 2 80 Save Number Dialed 2 81 Secretary Call 2 82 Selectable Display Messages 2 83 Serial Dial 2 84 Tandem Trunkin...

Page 22: ...rts and Illustrations 2 91 Onyx VSi Your System s Dialing Plan 2 91 i Series Your System s Dialing Plan 2 92 Telephone Layout 2 93 Onyx VSi Telephone LED Flash Rates 2 95 i Series Telephone LED Flash Rates 2 96 Onyx VSi Quick Reference 2 97 i Series Quick Reference 2 99 2 Features ...

Page 23: ... or 2 99 i Series system Using the Handset When you pick up the handset and press TALK you will see You may then possibly see one of the following When communication is made between the base unit and the handset the screen will go to standby mode and the phone is ready to use If the handset is at the range limit of the phone you may see Condition Indicator LCD Display Line OK TALK LED No Connectio...

Page 24: ...e CHAN button The display shows LOCK LOCK CODE 00 4 Press the CHAN button The LOCK icon appears on the display To Disable the Lock Mode 1 Hold down the CHAN button for one second The display shows ENTER 2 DIGITS LOCK CODE __ 2 Enter the two digit number used for the code If you forget the 2 digit code remove the battery from the handset for two seconds The phone returns to normal use 3 Press the C...

Page 25: ...2 7 2 Features Onyx VSi Features ...

Page 26: ...2 8 2 Features For Your Notes ...

Page 27: ...ith your communica tions manager OR 1 Press TALK The display shows ACQUIRING LINK 2 Dial line access code e g 801 You hear dial tone You may also be able to dial a line group access code 9 or 90 98 If you have Direct Line Access you can dial the outside line extension number e g 480 If your system has ARS Automatic Route Selection 9 is normally your ARS access code 3 Dial number If your system is ...

Page 28: ...e to ring dial 1 before you dial the exten sion number To answer a ringing Intercom call 1 Press TALK Hold This feature is always available Hold lets you place a call in a temporary waiting state While the call is on Hold you can place and receive other calls If a call remains on Hold too long it recalls the extension that placed it on Hold If unanswered the call may ring other extensions To place...

Page 29: ...ansfer a call from the handset to your optional desk phone if you need to place the cordless phone back into the desk unit for recharging To Transfer your call to another extension Do Not Hang Up 1 Press CONF and dial the extension number You can press a Hotline key instead of dialing the extension number 2 Announce the call If you hear ringing wait for the party to answer before announcing the ca...

Page 30: ... the base unit The DESK button flashes 2 Hang up cordless phone 3 From your desk phone pick up the handset and press the Pickup key The Pickup key must be assigned in system programming To Transfer a call to your cordless phone from the desk phone 1 From the desk phone press the Pickup key The Pickup key must be assigned in system programming 2 Press TALK on the cordless phone when it starts to ri...

Page 31: ...ystem has Mandatory Account Codes you must enter an Account Code for each long distance call you place If your Account Codes are also Verifiable you must enter a code from a list programmed into your phone system Ask your com munications manager which type of Account Codes you have To enter an Account Code when placing an outside call You can program this on a Function key See Speed Dial 1 Place c...

Page 32: ...ll Forwarding 1 Press TALK 2 Press 3 Press TALK or place handset in desktop charger to hang up MSG icon disappears Off Premise Call Forwarding You can reroute your calls to an outside off premise telephone number For example you can forward your calls to your cellular car phone if you have to be on the road To forward calls to an outside number 1 Press TALK 2 Press 3 Dial 1 4 Dial line number e g ...

Page 33: ...st to a specific extension 1 Call the busy extension again You hear busy tone 2 Press 3 Press TALK or place handset in desktop charger to hang up To cancel all your Callbacks simultaneously This also cancels your Line Callbacks 1 Press TALK 2 Press and then 3 Press TALK Caller ID Caller ID can show your incoming caller s number and optional name The Caller ID information will show as either a post...

Page 34: ...hing line key again to display the incoming caller s name If the telephone company does not offer the name option you skip to the next step You can press another flashing line key instead of going to the next step 3 Press TALK to answer the call If you previewed several ringing lines you ll answer the call on the most recently pressed line key To re display the Caller ID information for the call y...

Page 35: ...ou hear dial tone dial your out side call To answer a Camp On You hear two beeps while you are on a call Do not hang up 1 Press HOLD Your first calls goes on Hold 2 Press TALK The Camp On call rings your phone 3 Press TALK again You are connected to the calling party To return to the first call and switch split between calls 1 Press HOLD 2 Press and dial S dial pad key 7 Conference This feature is...

Page 36: ... Unsupervised Conference 1 Place or answer first outside call You talk to the first caller 2 Press CONF 3 Place or answer second outside call You talk to the second caller 4 Press CONF again You talk to both callers 5 Press TALK Your callers talk privately with each other You cannot rejoin the Conference Directed Call Pickup Directed Call Pickup allows you to answer a call ringing another extensio...

Page 37: ...g up 1 Press FLASH 2 Dial number Group Call Pickup Your extension may be in a group with some of your co workers extensions so you can easily pick up each other s calls You can answer a call that is ringing any extension in the group by dialing a Group Call Pickup access code You may have a Group Call Pickup key on your phone which you can also use to answer calls You don t have to be a group memb...

Page 38: ...s on a Feature key Refer to Speed Dial for further information 1 Press TALK 2 Dial the Ring Group number e g 428 You are connected to the caller To answer a Ring Group call ringing your group 1 Press TALK Headset If you have a Headset you can use it instead of the handset Using the headset frees up your hands for other work To install the Headset 1 Lift the rubber cover on the headset jack on the ...

Page 39: ...our partner flashes on your phone 1 Press TALK 2 Press the Hotline key twice The phone rings if idle wait for an answer To answer a call from your Hotline Partner 1 Listen for ringing 2 Press TALK Intrusion Barge In Intrusion permits you to break into a co worker s established call Use Intrusion when you have to get a message through right away such as in an emergency Intrusion sets up a three way...

Page 40: ...s you select a differ ent line To place a call using Last Number Redial 1 Press TALK 2 Press If you hear busy tone press an idle line key Your call dials out automatically Line Callback You can leave a Callback request for a busy outside line The system rings you when the outside line is available You do not need to keep checking the line hoping to find it idle To leave a Callback for an extension...

Page 41: ... 2 Press 3 Press TALK Meet Me Conference Meet Me Conference allows you to set up a Conference with up to two other inside parties Each party joins the Conference by dialing a Meet Me Conference access code Also see the Conference feature To set up a Meet Me Conference 1 Page desired parties and announce Meet Me Conference code 11 or 12 2 Press TALK twice 3 Dial Meet Me Conference access code To jo...

Page 42: ...ancel all the messages left on your phone This also cancels your Intercom and Line Callbacks You cannot cancel a Message Waiting you left at an individ ual extension 1 Press TALK 2 Press TALK to hang up Microphone Mute Microphone Mute allows you to turn off your phone s microphone at any time When you activate Microphone Mute you can still listen to your caller but your caller cannot hear your voi...

Page 43: ...dialing options For example the announcement could say Hello You have reached XYZ Corporation Dial 4 for Technical Service or 5 for Sales You may be able to record the messages callers hear Before recording check with your communi cations manager to find out about the OPA messages To use Operator Assistance your system must have a VMU Module To record an OPA Message 1 Press TALK and dial 2 Dial MV...

Page 44: ...up to seven Internal Paging Zones and an All Call Paging Zone When you Page an Internal Zone only those telephones in the zone receive the announcement When you make an All Call Page all phones receive the announcement Additionally your system may have External Paging Zones If you page to an internal zone the announcement broadcasts over the corresponding external zone as well You can have up to t...

Page 45: ...holding state called an Orbit so you can page the person The person you page can then pick up the call from any extension There are two types of Park Orbits System Park and Personal Park With System Park you may Park a call in one of ten system orbits 60 69 With Personal Park you can Park a call at an extension In either case the call recalls to you if not picked up To Park the call you are on Do ...

Page 46: ...ension Personal Greeting requires a VMU Module To record a Personal Greeting 1 Press TALK and dial 2 Dial M V Dial A for all calls Dial I for internal calls only 3 The system prompts Please start recording 4 After you hear the beep speak clearly and directly into the handset 5 Optional Enter three digit extension where calls will be transferred Intercom dial tone will be heard 6 Press TALK when yo...

Page 47: ...ll you are on The line key stops flashing and you then have privacy for the call Ringing Line Preference Ringing Line Preference lets you answer outside calls by just pressing TALK Ringing Line Preference simplifies the way you answer calls This helps if you use your phone primarily for answering calls If more than one call is ringing Ringing Line Preference answers the call on the lowest numbered...

Page 48: ...the codes you dial to select them The system has 16 Selectable Display Messages 00 15 For example assume your system has the message AWAY ON BUSINESS You could select this message before going out of town on business Optionally you can add digits to the end of the first eight messages You can use these digits to provide your callers with a phone number where you can be reached To select a Display ...

Page 49: ...key Storing Names Optionally you can store a name with each Personal Speed Dial number The name displays on your telephone as the number dials out Storing a Pause or Flash You can store a Pause in a Personal or System Speed Dial bin by pressing HOLD where you want the Pause to occur When you use the stored number the system stops dialing when it encounters the pause and waits for a second dial ton...

Page 50: ...oop key The display shows TEL NUMBER 5 Dial number To enter a pause press HOLD To enter a flash press FLASH For example to have the system dial 9 pause and then dial 926 5400 enter 9 HOLD 9265400 6 Press TALK or place handset in desktop charger to hang up To program a name for a Speed Dial number when your display shows PROGM NAME Y N 1 Press Y to program the name N to leave the name as it is If y...

Page 51: ...sy tone press an idle line key Your call dials out automatically OR 1 Press TALK To preselect a line then press a line key CONF 2 Press System Speed Dial key One Touch key for system Speed Dial If the number includes a pause you can press to force dialing to continue If you hear busy tone press an idle line key Your call dials out automatically To chain two Speed Dial numbers 1 Place first call us...

Page 52: ...beeps announce call OR 3 If you hear ringing wait for called party to answer before announcing call OR 3 Press TALK to Transfer the call unannounced To pick up a call ringing a covered extension 1 Press flashing Call Coverage key Voice Mail Your system may have Voice Mail Integrated Voice Messaging Integrated Voice Messaging lets you exchange recorded messages with co workers It also lets your out...

Page 53: ... Message Center key you can leave messages for your co workers or listen to messages they have left For example you could be part of a Customer Service group with a Message Center for each of your company s products When all members of your group are busy your dispatcher can send callers to the appropriate Message Center Later on you can easily retrieve all messages for a particular product Ask yo...

Page 54: ...l Forwarding 1 Press TALK and dial 2 Press TALK or place handset in desktop charger to hang up MSG icon disappears To Transfer a call to someone else s mailbox 1 Press CONF 2 Press FLASH 3 Dial extension number If you dial the Voice Messaging System master number your outside caller can select the mailbox they want 4 Press TALK or place handset in desktop charger to hang up To record your conversa...

Page 55: ...arded off premise Please start recording Plays to prompt the user to record a Personal Greeting Recording finished Plays to alert the user that the time allotted for recording a Personal Greeting is up Also plays when the user has paused too long while recording a Personal Greeting The lowest cost line is busy Plays when placing an ARS call Please wait for the next one when all lines in a line gro...

Page 56: ... turn off all ringing indications switch the ringer selection switch to OFF To adjust the handset volume 1 While on a call press the VOL button to select a loud or soft volume level Walking Class of Service If you try to place a call from a co worker s phone and the system prevents it you can use Walking Class of Service Walking Class of Service allows you to temporarily override dialing restricti...

Page 57: ...2 39 2 Features i Series Features ...

Page 58: ...2 40 2 Features For Your Notes ...

Page 59: ...e offers you several ways to place outside calls You can Press a line key for one button access to a specific line Press a loop key for one button access to the first available line in a line group Dial a code to select a specific line Dial a code to select the first available line in a line group Dial 9 to use Trunk Group Routing or Automatic Route Selection ARS The method you use depends on how ...

Page 60: ...dials out as Dial Pulse 2 Press The next digits you dial go out as DTMF Instead of dialing the system may automatically convert to DTMF 10 seconds after you dial the last digit of your outside call Are You Behind a PBX Your telephone system may be connected to a Private Branch Exchange PBX rather than to the telephone company s lines This means that when you get dial tone on an outside line you ar...

Page 61: ... Go Through If you dial certain calls and you find that they do not go through ask your Communications Manager the following questions Is my telephone Toll Restricted If it is what numbers am I prevented from dialing Can I override Toll Restriction If so what is my override code If you need to override Toll Restriction 1 TALK 875 Password 2 Press a line key Dial number without restriction Do I nee...

Page 62: ...n you place an outside call on System Hold it flashes your line key and the line keys on your co worker s phones as well Either you or another co worker can pick up the call on Hold Exclusive Hold For high priority calls After you place an outside call on Exclusive Hold it flashes your line key but looks busy to your co work ers Only you can pick up the call from Hold Group Hold Put calls on Hold ...

Page 63: ...tercom call on Hold 1 HOLD Intercom Call a co worker over the Intercom Normally you are not restricted from plac ing an Intercom call to any other extension However if your telephone system is shared by several businesses you may not be able to call the other business s extensions Check with your Communications Manager To place an Intercom call 1 TALK Extension number You can optionally dial 0 for...

Page 64: ...ant your transferred call to automatically come back to you when your co worker hangs up use Serial Call Transferring Outside Calls To Transfer a call to a co worker s extension 1 HOLD You hear Transfer dial tone Screened Transfer Announce the call to your co worker before hanging up Unscreened Transfer Transfer the call and hang up without announc ing it The call rings back to you if your co work...

Page 65: ...n your phone rings Transferring Intercom Calls To Transfer your Intercom Call 1 HOLD Extension to receive your call If the extension is busy or doesn t answer you can dial another extension number or HOLD to return to the call In addition you may be able to hang up and have the call Camp On 2 Announce call and hang up If your co worker doesn t want the call press HOLD to return to it With Automati...

Page 66: ...After the paging party hangs up you connect to the trans ferred call Meet Me Internal Paging Transfer To make a Meet Me Internal Paging Transfer 1 HOLD 2 Dial 801 Internal Paging code 00 64 OR 2 FUNCTION KEY Internal Paging Zone OR 2 Combined Paging Zone code 1 0 8 3 Announce Call 4 When Paged party answers press TALK to Transfer call to them To join a Meet Me Internal Paging Transfer 1 TALK 863 i...

Page 67: ... Hang up cordless phone 3 From your desk phone pick up the handset and press the Pickup key The Pickup key must be assigned in system programming To Transfer a call to your cordless phone from the desk phone 1 From the desk phone press the Pickup key The Pickup key must be assigned in system programming 2 Pick up the cordless phone s handset when it starts to ring ...

Page 68: ...i Series System 2 50 2 Features For Your Notes ...

Page 69: ... phone can store 10 telephone numbers as Personal Abbreviated Dialing numbers These numbers can not be chain dialed like the other types of Abbreviated Dial numbers To dial a Common Abbreviated Dialing number 1 TALK 2 2 Dial bin number The stored number dials out The system selects a line for you OR 1 TALK FUNCTION KEY Common Abbreviated Dialing To preselect press a line key instead of TALK 2 Dial...

Page 70: ...in an accounting firm that must bill back customers for time on the phone Optional Account Codes are for you Forced Account Codes Forced Account Codes also let you categorize calls but you must enter one before placing outgoing calls If you don t enter the code you can t place the call This ensures that calls don t go out untracked Verifiable Account Codes With Verifiable Account Codes the system ...

Page 71: ...set the alarm 1 TALK 827 Alarm type 1 or 2 2 Dial the alarm time 24 hour clock For example for 1 15 PM dial 1315 3 TALK to hang up To silence an alarm 1 TALK twice To cancel an alarm 1 TALK 827 Alarm type 1 or 2 2 Dial 9999 TALK to hang up Automated Attendant VAU This feature requires a Voice Announce Unit VAU Automated Attendant automatically answers your system s outside calls plays a prerecorde...

Page 72: ...l Use Barge In when you have to get a message through right away such as in an emergency Barge In sets up a three way call between you your co worker and their caller Your system provides two Barge In modes Monitor Mode and Speech Mode With Monitor Mode you can listen in on another user s conversation but you cannot participate With Speech Mode you can listen and join into the conversa tion Check ...

Page 73: ...t answered 4 Forward calls immediately 6 Forward calls when your extension is not answered 7 Forward calls immediately to the destination with simulta neous ringing at both extensions not for Voice Mail 0 Cancel 3 Dial destination extension Voice Mail master number or press Voice Mail key You cannot forward to a Department Group pilot number Once forwarded only the destination user can place an In...

Page 74: ...ou are at a co worker s desk you can direct your calls to your co work er s extension Use Call Forward Follow Me if you get detained with your co worker longer than expected Instead of ringing your own phone unanswered your calls will ring you where you are To activate Call Forward Follow Me 1 TALK 2 When Call Forwarding is activated the only indication will be stutter dial tone OR 1 TALK FUNCTION...

Page 75: ...On to a busy extension 1 Call the busy extension You must hear busy tone 2 Press 2 or FUNCTION KEY Camp On 3 Wait without hanging up If you hang up the system converts your Camp On to a Callback refer to Callback To Camp On to a trunk refer to the Trunk Queuing feature To cancel a Camp On request 1 Hang up If you skip step 2 the extension will call you back when it becomes free 2 TALK 870 OR 2 TAL...

Page 76: ...Y Callback Conference Conference lets you add additional inside and outside callers to your conversa tion With Conference you can set up a multiple party telephone meeting with out leaving the office The system allows either four or eight parties maximum per Conference To set up a Conference 1 Place or answer call 2 CONF or FUNCTION KEY Conference 3 Place or answer next call To access the outside ...

Page 77: ...ker s about the call Do not use tele phone system features to announce it To join a Voice Call Conference if invited 1 After Conference request press indicated line key To exit a Voice Call Conference without affecting the other parties 1 TALK to hang up Department Calling If you work closely with a group of co workers your Communications Manager may have programmed you into a Department Calling G...

Page 78: ... To log out of your Department Group 1 TALK 150 1 OR 1 FUNCTION KEY Department Group log out The key lights while you are logged out To return to your Department Group 1 TALK 150 0 OR 1 FUNCTION KEY Department Group log out The key goes out when you log back in 9 2 0 2 0 0 B a Call 1 Call 2 Call 3 Call 4 Circular Routing 9 2 0 2 0 0 A a Call Call Call Priority Routing ...

Page 79: ...Call Pickup when you need to answer a call ringing another extension without leaving your phone This lets you easily cover a co worker s calls when they have to be away from their desk To intercept calls ringing a co worker s phone 1 TALK 2 Press 3 Dial your co worker s extension number Do Not Disturb Do Not Disturb DND blocks incoming calls Call Forwards and Paging announcements to your extension...

Page 80: ...ensions If you receive Door Box chimes you can just lift the hand set to answer them You can then talk to the visitor at the door Door Boxes come in handy at delivery entrances Your company doesn t have to have someone at the door to monitor the entrance You can just answer the Door Box instead If the door has an electric strike you can even use your tele phone to release the door To call a Door B...

Page 81: ...rkers to use Group Call Pickup to easily answer each other s ringing calls Group Call Pickup also helps if you frequently cover for co workers in another Pickup Group When a call rings one of their phones you can intercept it even if you don t know their extension numbers With Group Call Pickup you can intercept the following types of calls A call ringing an extension in your own Pickup Group A ca...

Page 82: ...on the phone 2 Plug the headset connector into the connector To operate a Headset 1 Press TALK to initiate a call or to hang up an active call Hotline When you need one button calling and Transfer to a co worker use Hotline You ll find Hotline to be a great convenience if there is someone in your com pany with whom you work closely such as your business partner You and your partner can call or Tra...

Page 83: ...TALK 876 Line Preference Line Preference determines how you place and answer calls There are two types of Line Preference Incoming Line Preference and Outgoing Line Preference Ask your Communications Manager which type you have Incoming Line Preference Incoming Line Preference sets how you answer calls When a call rings your phone lifting the handset out of the desktop charger or pressing TALK ans...

Page 84: ...e External Conference To make a Meet Me External Conference 1 While on a call CONF 2 Dial 803 External Paging zone 1 8 or 0 for All Call OR 2 FUNCTION KEY External Paging You can optionally press TALK and dial combined zones 10 to 18 instead See Paging for more on combined zones 3 Announce the zone 4 CONF twice when co worker answers your page 5 Repeat steps 1 4 for each co worker you want to add ...

Page 85: ...e Internal Paging With Meet Me External Paging you hold the meeting on an External Paging zone With Meet Me Internal Paging you hold the meeting on an Internal Paging zone Meet Me External Paging To make a Meet Me External Page 1 TALK 803 External Paging zone 1 8 or 0 for All Call OR 1 TALK FUNCTION KEY External Paging Zone 2 Announce the zone You can optionally dial combined zones 10 to 18 instea...

Page 86: ...sage Waiting you ll know you didn t miss their call You can leave messages at any number of extensions simultaneously Also any number of co workers can leave you a message at the same time To leave a Message Waiting 1 Call busy or unanswered extension 2 Press 0 or FUNCTION KEY Message Waiting 3 TALK to hang up Your display shows the MSG icon To answer a Message Waiting When you have a Message Wait...

Page 87: ...your extension from sales specific calls Check with your Communications Manager to see if you have any Multiple Directory Number keys Call Coverage Use a Multiple Directory Number key assigned to a co worker s extension when you need Call Coverage for their calls The Multiple Directory Number key shows you when your co worker is busy and flashes slowly when they have an incoming call You can even ...

Page 88: ...iversal Night Answer UNA With ANA specific tele phones are programmed to ring at night like the security desk in the example above UNA causes incoming calls to ring over the External Paging speakers If your extension has a line key for the call just press the line key to pick up the UNA call In addition you may be able to dial the Universal Answer Code to pick up calls for which you don t have lin...

Page 89: ...our co worker can respond by just speaking toward their phone Their telephone s Handsfree microphone picks up their voice Your co worker s initial call continues uninterrupted If the extension you call does not have Handsfree Your co worker receives Off Hook Signaling ring They must first place their initial call on Hold before they can respond to you They cannot just speak toward their phone Auto...

Page 90: ...of dialing the codes just press the One Touch Key Your One Touch Keys give you Direct Station Selection One button access to your co worker s extensions Abbreviated Dialing One button access to Common and Group Abbreviated Dialing bins Feature Codes One button access to Feature Codes e g 2 for Callback Chain Dialing Linking two or more One Touch Keys for lengthy dialing scenarios These keys must b...

Page 91: ...ay be able to use it for External Paging This is particularly helpful in large or noisy areas where the Internal Paging speakers in the telephones are not loud enough Your sys tem can have All Call External Paging and up to 8 zones of External Zone Paging To make an External Page 1 TALK FUNCTION KEY External Paging OR 1 TALK 803 Zone External Paging zones are 0 8 where 0 is All Call External Pagin...

Page 92: ...To Park a call in a system orbit 1 Do not hang up 2 FUNCTION KEY Park OR 2 HOLD 6 Park Orbit Park Orbits are 01 64 If you hear busy the orbit is busy Try another orbit 3 Page your co worker to pick up the call 4 TALK to hang up If not picked up the call will recall to you To pick up a parked call from a system orbit You can only pick up a call parked by a member of your own Park group 1 TALK FUNCT...

Page 93: ...y your name you have a call waiting on your line Your caller hears your Personal Greeting and you hear the Paging broadcast To have the system Page you when you have a call 1 TALK 4 OR 1 TALK FUNCTION KEY Call Forward to Device 2 Press 7 When you hear Please start recording record your Personal Greeting If you already have Park and Page or Personal Greeting set up you can dial 7 to re record 5 to ...

Page 94: ...tart recording record your Personal Greeting If you already have Personal Greeting or Park and Page set up you can dial 7 to re record 5 to listen then to listen again 3 to erase then optionally HOLD to cancel the erase 3 Press Personal Greeting condition 2 Busy or not answered 4 Immediate 6 Not answered 3 Cancel 4 Dial the destination to receive your calls The destination can be A co worker s ext...

Page 95: ...f 1081 Forwarding your calls device 4 Premise Call Forwarding Do 1022 Overriding an extension s Call Not Disturb Override Forwarding or Do Not Disturb Callback Camp On 1020 Leaving a Callback request at a 2 Trunk Queuing busy extension Camping On to a busy extension or Queuing for a busy trunk Central Office Calls 0001 0192 Pressing a line key to place or 9 answer a trunk call trunks are 0001 0192...

Page 96: ...e Conference 1010 Joining a Meet Me Conference or 863 and Meet Me Paging Page Message Waiting 1023 Leaving or answering a Message 0 or 0 Waiting Multiple Directory 1036 Placing a call or covering your Number ext number virtual extension Call Coverage Name Storing 1088 Changing the displayed extension 800 name Night Service 1039 Activating the Day Mode 818 pswd pswd 0000 0 1040 Activating the Night...

Page 97: ... Reverse Voice Over 1056 Initiating Reverse Voice Over dest ext Save Number Dialed 1014 Saving redialing or checking a saved number Secretary Call 1031 Calling your secretary using Buzzer sec ext the buzzer Secretary Call 1032 Activating Secretary Call Pickup Pickup boss ext Selectable Display 1081 Forwarding your calls device 4 Messaging Serial Call 1035 Placing a Serial Call to a co worker Trans...

Page 98: ...erse Voice Over Ringdown Call a co worker or outside party by just pressing TALK on your handset The call goes through automatically there is no need to dial digits There are two types of Ringdown Ringdown Extension and External Hotline With Ringdown Extension you reach another extension typically a lobby or service phone when you press TALK If your phone has External Hotline your phone auto matic...

Page 99: ...t manually dialing any digits Your system remembers your saved number until you save a new one in its place You can also quickly redial your last call using Last Number Redial To save the outside number you just dialed Use the following procedure before hanging up 1 FUNCTION KEY Save Number Dialed The number you save can be up to 24 digits long using 0 9 and To redial a Saved Number 1 Press a line...

Page 100: ...2 FUNCTION KEY Secretary Call Buzzer Your boss or secretary hears a splash tone Your buzzer key lights steadily Your boss or secretary s buzzer key flashes fast To answer your Secretary Call indication 1 Place an Intercom call to the extension that called you This does not automatically clear the Secretary Call indication To cancel a Secretary Call you left or one left for you 1 Press TALK 2 Press...

Page 101: ...our callers will appreciate this information since they will know where to call you or when you will return To select a message 1 TALK 4 OR 1 TALK FUNCTION KEY Call Forward to Device 2 Press 3 Message number 01 20 3 Optional for messages 1 8 and 10 Dial the digits you want to append to the message You can append messages 1 8 and 10 with digits e g the time when you will be back You enter the time ...

Page 102: ...epartment and be assured that it will come back to you when they are through For other Transfer options refer to the Transfer feature To place a Serial Call 1 Place or answer outside call 2 HOLD Co worker s extension number Your co worker must lift the handset to respond to your announcement 3 FUNCTION KEY Serial Call but do not hang up When your co worker hangs up the call it returns as a live Tr...

Page 103: ...to be able to rejoin the Conference Press Transfer key or HOLD 8 to reinstate the Conference If one of the callers hangs up you continue talking to the remaining caller To end the line to line Conference 1 Press flashing line key to return to the Conference 2 TALK to hang up Method B Requires a FUNCTION KEY Transfer To make a line to line Conference 1 Set up first outside call This can be a call y...

Page 104: ...to become free To answer when Trunk Queuing calls you back 1 TALK To cancel a Trunk Queuing request 1 TALK 870 TALK to hang up Voice Announce Unit VAU Messages This feature requires a Voice Announce Unit VAU You can record the Voice Announce Unit VAU messages your system uses for Automated Attendant greetings If your system has incoming 900 service you can also record the message that plays to tho...

Page 105: ... call can be busy in DND or unanswered 1 FUNCTION KEY Voice Mail OR 1 Press 8 The Voice Mail system will prompt you to leave a message Call Forwarding to To have your incoming calls automatically go to your Voice Mail mailbox forward your calls to Voice Mail You can have forwarding for all calls immediately for unan swered calls or for both unanswered calls and when your extension is busy Leaving ...

Page 106: ...ial Voice Mail master number 3 Dial extension number of mailbox to receive Transfer This number can be your mailbox number or a co worker s mailbox number 4 TALK to hang up Recording Your Call To record your active call in your mailbox 1 FUNCTION KEY Voice Mail Record You hear two beeps and your Record key flashes The beeps periodically remind you that you are recording Voice Over If you need to g...

Page 107: ...n your initial call and the interrupting party Voice Prompting Messages This feature requires a Voice Announce Unit VAU The voice prompts tell you about your system your extension and the status of your call The table below lists the most common voice prompts you may hear Ask your Communications Manager if you need explanation of any other prompts Voice Prompting Messages Message This message will...

Page 108: ... While on a call press the VOL button to select a loud or soft volume level Voice Prompting Messages Message This message will play when The number you have dialed is You dial a Service Code that Class of not in service Service prevents Your call cannot go through Toll Restriction has denied your call please call the operator Vacant number You dial an extension that does not exist Is unavailable A...

Page 109: ...nce Guide for Onyx VSi see page 2 97 for i Series see page 2 99 This chart shows the numbers you dial for extensions outside lines Ring Groups and Selectable Display Messages Ask your communications man ager which system you have so you ll know which numbers to dial ONYX VSi SYSTEM Your System s Dialing Plan ONYX System VSi w o AUX VSi w AUX Extensions 300 323 300 371 Outside Lines 801 808 801 824...

Page 110: ... Revised Codes column of any differences i Series SYSTEM Your System s Dialing Plan i Series Codes Revised Codes Extensions 301 640 Multiple Virtual Extensions 557 799 or 5441 5696 Operator Access 0 Department Pilot Numbers 200 799 Door Box Numbers 1 8 Call Pickup Groups 1 9 or 01 64 Internal Page Zones 0 9 or 00 64 External Page Zones 0 8 Combined Page Zones 0 8 Park Orbit 01 64 Outside Lines 001...

Page 111: ...lay Volume Selector Talk Button Function Keys Hold Button Flash Button Channel Selector Mute Button Conference Button Numeric Keypad Microphone Antenna 85456 7a Ringer On Off Switch charge 1 charge 2 85456 11a cordless desk status Base Unit Antenna Desk Phone Button Desk Phone LED Status LED Cordless Phone LED Cordless Phone Button Spare Battery Charge LED Desktop Charger Battery Charge LED ...

Page 112: ...2 94 2 Features For Your Notes ...

Page 113: ...ed Off then flashing Quickly if it s just for you And then you answer it The line key is On An outside call is on Hold The line key flashes Moderately Or you place the outside call The line key flashes three times on Exclusive Hold If a call on Hold recalls to you The line key flashes three times You have a Message Waiting MSG icon appears on display ONYX VSi SYSTEM Telephone LED Flash Rates Misce...

Page 114: ... An outside call is ringing your The line key flashes Slowly phone And then you answer it The line key is On You place an outside call on Hold The line key flashes Quickly If a call on Hold recalls to you The line key flashes Moderately You have a Message Waiting MSG icon appears on display i Series SYSTEM Telephone LED Flash Rates Miscellaneous Features Or you place the outside call The line key ...

Page 115: ... call on Hold TALK Dial extension if you hear ring busy you may be able to dial 1 to get through Placing Press TALK Answering TALK Flashing line key for out side call or press HOLD for ICM Retrieving call CONF Dial extension Announce call Hang up Transferring outside call Establish an outside Intercom call CONF Establish next call Setting up a three way conversation This means you made a mistake i...

Page 116: ...2 98 2 Features For Your Notes ...

Page 117: ...all on Hold TALK Dial extension if you hear ring busy you may be able to dial 7 to get through Placing Press TALK Answering Press flashing line key for outside call or press HOLD for ICM call Retrieving call HOLD Dial extension Announce call TALK Transferring outside call Establish an outside Intercom call CONF Establish next call Setting up a three way conversation This means you made a mistake i...

Page 118: ...2 100 2 Features For Your Notes ...

Page 119: ...3 Specifications Parts List 3 1 Section 3 Specifications Parts List In this section Page Specifications 3 3 Parts List 3 6 ...

Page 120: ...3 2 SPECIFICATIONS 3 Specifications Parts List ...

Page 121: ...ot per system 30 but only 25 are recommended Power Requirements Base Unit 10 V DC from supplied AC Adapter Desktop Charger 9 V DC from supplied AC Adapter Handset Rechargeable Lead Acid Battery Battery Capacity 400 maH 4 8V Talk Mode 3 hours typical Standby Mode 40 hours typical full charge Environmental Specifications Temperature 10 to 50 C Humidity 5 95 non condensing ...

Page 122: ...s 1 Do not run station cable in parallel with the AC source telex or computer etc If the cables are near cable runs to those devices use shielded cable with grounded shields or install the cable in conduit 2 When cables must be run on the floor use cable protectors 3 The cable run must be a dedicated isolated cable pair 4 Use 1 pair twisted 24 AWG cable 2 pair cable if installing an optional desk ...

Page 123: ...7 oz with battery Desktop Charger Width Depth Height Weight 3 3 4 4 1 4 3 1 4 6 5 oz Receive Transmit Information Base Unit 902 MHz to 928 MHz Narrow Band FM Handset 902 MHz to 928 MHz Narrow Band FM Bandwidth 50 KHz 25 KHz Power Level Nominal Base 0 3 mW Handset 0 45 mW Range 150 in an office facility 80 000 square feel in a ware house facility 3 000 in an outside line of site condition ...

Page 124: ...sed with NEC s phone system includes AC Adaptors 9V and 10V spare 500mAh battery Belt Clip Wall Mount Base 85473 Battery 500 mAh 85478 Battery Backup AC Adapter 85464 Belt Clip 85470 Desktop Charger with AC Adaptor 85476 Handset 85452 Headset Plantronics 85472 Leather Carrying Case 85475 Wall Mount Bracket 85473 ...

Page 125: ...Section 4 Index In this section Page Index 4 1 4 Index 4 1 ...

Page 126: ...4 2 SPECIFICATIONS 4 Index ...

Page 127: ...eature Operation Onyx VSi 2 9 Belt Clip Attaching 1 8 C Cabling Requirements 3 4 Call Coverage i Series 2 69 Call Coverage Onyx VSi 2 34 Call Forward i Series 2 54 Call Forward Follow Me i Series 2 56 Call Forward Off Premise i Series 2 55 To mailbox i Series 2 88 Call Forward Onyx VSi 2 14 Cancel Onyx VSi 2 14 Off Premise Onyx VSi 2 14 To mailbox Onyx VSi 2 36 Call Forward Cancel Onyx VSi 2 14 Ca...

Page 128: ...ent Calling i Series 2 59 Department Step Calling i Series 2 61 Dialing 9 or a Line Code i Series 2 41 Dialing 9 or 90 98 Onyx VSi 2 9 Dialing Behind a PBX i Series 2 42 Dialing Behind a PBX or Centrex Onyx VSi 2 9 Dialing Plan i Series 2 92 Dialing Plan Onyx VSi 2 91 Direct Line Access i Series 2 41 Direct Line Access Onyx VSi 2 9 Directed Call Pickup i Series 2 61 Directed Call Pickup Onyx VSi 2...

Page 129: ...1 7 Attaching Belt Clip 1 8 Charging Handset Battery 1 9 Charging Spare Battery 1 9 Cleaning Battery Contacts 1 11 Connecting Phone Line 1 6 Connecting Phone Cord 1 6 Handset Battery Installing 1 8 Low Battery Indicator 1 10 Optional Equipment 1 12 Backup AC Adaptor 1 13 Desk Phone 1 12 Headset 1 13 Selecting Installation Site 1 6 System Programming 1 14 Trouble Shooting 1 16 Intercom i Series 2 4...

Page 130: ... 52 Optional Equipment Backup AC Adaptor 1 13 Desk Phone 1 12 Headset 1 13 Outside Calls i Series 2 41 Outside Calls Onyx VSi 2 9 Overriding Toll Restriction i Series 2 43 Overriding Toll Restriction Onyx VSi 2 38 P Page Zone Onyx VSi 2 26 Paging i Series 2 73 Park i Series 2 74 Park Onyx VSi 2 27 Park and Page VAU i Series 2 75 Parts List 3 6 PBX Dialing i Series 2 42 PBX Centrex Dialing Onyx VSi...

Page 131: ...Selecting Installation Site 1 6 Serial Dial i Series 2 84 Specifications 3 3 Speed Dial Onyx VSi 2 31 Chaining Numbers Onyx VSi 2 33 One Touch Speed Dial Keys Onyx VSi 2 31 Personal Speed Dial Onyx VSi 2 31 Storing a Pause or Flash Onyx VSi 2 31 Storing Intercom Features Onyx VSi 2 31 Storing Names Onyx VSi 2 31 System Speed Dial Onyx VSi 2 32 Using Personal Speed Dial Onyx VSi 2 32 Using System S...

Page 132: ...ing i Series 2 78 Voice Prompting Messages i Series 2 89 VAU VMU Operator Assistance Onyx VSi 2 25 Personal Greeting Onyx VSi 2 28 Voice Prompting Messages Onyx VSi 2 37 Verifiable Account Codes i Series 2 52 Onyx VSi 2 13 Voice Announce Unit VAU Messages i Series 2 86 Voice Mail i Series 2 87 Calling your Mailbox i Series 2 87 Forwarding to Mailbox i Series 2 88 Leaving Message i Series 2 87 Reco...

Page 133: ... 365 1928 Fax 203 926 5458 cng nec com Other Important Telephone Numbers Sales 203 926 5450 Customer Service 203 926 5444 Customer Service FAX 203 926 5454 Technical Service 203 925 8801 Discontinued Product Service 900 990 2541 Technical Training 203 926 5430 Emergency Technical Service After Hours 203 929 7920 Excludes discontinued products ...

Page 134: ...NEC America Inc Corporate Networks Group 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 cng nec com Part No 85456DINS02 April 2001 Issue 1 0 Printed in U S A 2106 ...

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