Nanosurf easyScan 2 AFM, Operating Instructions Manual

Page: 78 / 164

P
ROBLEMS AND
S
OLUTIONS
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pying the USB port.
- Check that the USB cable is properly connected.
If this does not solve the problem, check if there is a driver problem with
the USB Serial port/USB Serial converter drivers, as described below.
Driver problems
If you have trouble connecting to the controller, or the video image in the
positioning window is not available, it is possible that one of the drivers of
your instrument is causing problems, for example because the installation
did not work, or the installation of some other hardware is in conflict with
the drivers of the easyScan 2 controller. In order to solve driver problems:
- Check for driver updates on the Nanosurf Support web site.
- Insert the installation CD for your instrument.
- Log in on an administrator account
Now open the device manager:
- Open the windows menu ‘Start>Settings>Control Panel’.
The control panel now opens.
- Click ‘Switch to classic view’ if you do not see an icon called’ System’.
- Double-click the System icon.
The System properties dialog now opens.
- Select the tab ‘Hardware’
- Click the ‘Device Manager’-button.
The device manager now opens.
When the device manager opens, and your controller is connected to your
computer you may see the drivers shown in figure
Device manager , depend-
ing on the configuration of your controller:
• Generic USB Hub: all controllers
• USB Serial converter, USB Serial port: all controllers