Nanosurf easyScan 2 AFM, Operating Instructions Manual

Page: 77 / 164

S
OFTWARE AND
D
RIVER PROBLEMS
77
Problems and Solutions
The problems described here can occur during normal operation of the
microscope. If the suggested course of action does not solve the problem, or
the problem is not described here, refer to the section
Nanosurf support
(p.81).
Software and Driver problems
No connection to microscope
This error message appears when the easyScan 2 software is waiting for an
answer from the controller. Most likely, the easyScan 2 controller is not
connected to the mains power, or not turned on. In this case the status
lights on the top of the electronics are not on.
- Check the connection and the power switch.
USB Port error
The USB serial converter is not available. The USB cable is not properly
connected. In this case the USB power light on the easyScan 2 controller
rear panel) does not light up. (figure
The easyScan 2 Controller (p.19))
- Check if the a second copy of the easyScan 2 is already running and occu-