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User’s Guide
Troubleshooting
6
Your computer ejects a CD-ROM disc without giving you any error message.
• Make sure the disc is flat in the tray and the disc label is
facing up. If you’re using a small (8cm) disc, make sure it is
centered within the tray’s inner ring.
• The disc may need to be cleaned. (See Handling compact discs
on page A-7.) If there are visible scratches on the shiny side
of the disc, you may be able to remove them with a CD
polishing kit (available from your audio CD dealer). If the
scratches cannot be removed, you will need to replace the
disc.
• The disc may be damaged. Try another disc in the drive. If
you have access to another computer, try the original disc in
its CD-ROM drive. If the original drive reads other discs or if
the original disc does not work in another drive, the disc is
probably damaged. You need to replace the disc.
You cannot open a document on a CD-ROM disc.
• Try opening the application program first; then open the
document.
• Read the manual that came with your CD-ROM disc. Some
discs come with software that you need to install on the hard
drive of your computer before using the application
program.
You cannot save changes you make to information on a CD-ROM disc.
• CD-ROM is a read-only medium. This means that
information can be read (retrieved) from it, but not written
(stored) on it. You can save the changed information on a
hard disk or floppy disk.
