Solutions to common problems
6-15
6
A dialog box with a bomb appears.
Your computer has a software problem.
• Write down what you were doing when the message
appeared, and write down the message’s text and its
number, if there is one.
• Restart your computer. (See Start over on page 6-4 for
instructions.) Most software problems are temporary, and
restarting usually corrects the problem.
• Check the startup disk and application program you were
using when the dialog box appeared. Make sure that all
programs, desk accessories, and system extensions you are
using are compatible with the system software. Reinstalling
the system software may correct the problem.
• If the bomb occurs in one application program, try
reinstalling the program from the original disks. If
reinstalling does not solve the problem, contact the
manufacturer of the program.
• Sometimes incompatible system extensions or control panels
can cause system software problems. Restart while holding
down the Shift key. This temporarily turns off all system
extensions. If your computer works normally after you do
this, remove all extensions from the Extensions folder (inside
the System Folder) and put them back into the Extensions
folder one at a time. Restart after you add each extension.
This procedure should identify any incompatible extensions.
