Mitel MiVOICE BUSINESS, Engineering Manualline

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GLOSSARY
ACD – Automatic Call Distribution. A package of advanced call processing features, relating
to groups of agents who handle calls and agent supervisors.
AMC – Applications Management Center. Used to activate new hardware and software
licenses for Mitel products.
ARP – Address Resolution Protocol. Used to identify a MAC address against an IP address.
ARS – Automatic Route Selection. This is a method whereby call control can best determine
the path from one controller to another and provide a seamless connection to the user.
ASU – Analog Services Unit. This unit provides a combination of analog ONS interfaces for
phones and/or LS trunks.
BRI – Basic Rate Interface. Digital ISDN connection to PSTN or local digital phone. This is
the smallest quantity of digital channels that can be delivered, and consists of 2 digital channels
for voice and data. Variants include the U interface for North America and S0 in Europe.
Call Control. Software to create connections and paths between end user devices.
CAT 3 – Category 3 Cable. A type of UTP cable for use in a LAN, capable of 16 Mbps. Typically
used for voice and data on 10BASE-T Ethernet.
CAT 5 – Category 5 Cable. A type of UTP cable for use in a LAN, capable of 100 Mbps.
CCS – Centum Call Second. A measure of call traffic. One call lasting 100 seconds is referred
to as 1CCS.
CDE – Customer Data Entry. A command line interface used to configure the ICP.
CDP – Cisco Discovery Protocol. A Cisco proprietary protocol that allows IP devices and L2
switches to communicate with each other for configuration purposes
CEID – Cluster Element ID. A means of identifying different system units to maintain a
consistent number plan.
CESID – Customer Emergency Services Identifier. A means of correlating a user and a
directory number to information stored in a physical location data base.
CIM – Copper Interface Module. A TDM interface module used to connect the ICP to various
peripherals via CAT 5 UTP.
CIR – Committed Information Rate. A means to identify how much information MUST be
carried in a connection, e.g. CIR = 64 kbps for voice.
CODEC – COder and DECcoder. Coder and decoder commonly used as a single function. A
means to convert analog speech into digital PCM and vice versa.
Controller. Control element of ICP (see also RTC).