Symptom
Cause
Solution method
The error message, “Mobile device
error” is displayed after connecting
my Android™ Smartphone to the
USB port.
There is mis-communication be-
tween the vehicle's audio system
and your Android™ Smartphone.
Disconnect the connector cord from
the USB port once and then recon-
nect it.
Your Android™ Smartphone cannot
be paired because another device is
connected via Bluetooth
®
.
Disconnect the other device's Blue-
tooth
®
connection, disconnect the
connector cord of the Android™
Smartphone from the USB terminal
once, and then reconnect it.
The icon of the application I want to
use is not displayed on the home
screen while in Android Auto™
mode.
Only applications compatible with
Android Auto™ are displayed on
the screen.
Contact the application's supplier.
Voice recognition is poor or in-
correct.
Voice recognition responds slow-
ly or it does not work.
―
If you are having difficulty using
the voice recognition, visit the An-
droid Auto™ support site or contact
Google™.
There is a difference in the audio
volume between Bluetooth
®
audio
and Android Auto™.
―
Check the volume of the audio on
the device connected via Blue-
tooth
®
. The volume on some devi-
ces connected via Bluetooth
®
can
be adjusted.
Mazda Bluetooth
®
Hands-Free Customer Service
If you have any problems with Bluetooth
®
, contact our toll-free customer service centre.
Phone:
(Germany)
0800 4263 738 (8:00
―
18:00 Central European Time)
(Except Germany)
00800 4263 7383 (8:00
―
18:00 Central European Time)
(Worldwide)
49 (0) 6838 907 287 (8:00
―
18:00 Central European Time)
Web:
http://www.mazdahandsfree.com
Interior Features
Audio Set [Type B (touchscreen)]
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CX-5_8HD5-EE-18K_Edition2
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Summary of Contents for CX-5
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