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Lexmark X46 Series, Service Manual

The Lexmark X46 Series is a high-performance printer known for its reliability and efficiency. For troubleshooting and maintenance, users can easily access the Service Manual for free download from manualshive.com. This comprehensive manual provides step-by-step instructions to ensure optimal performance and longevity of the printer.

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iv

  Service Manual 

7014-xxx

Acronyms

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Diagnostics information

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   

2-1

Start

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Symptom tables  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Service errors (8xx.xx / 9xx.xx’s)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
User status and attendance messages   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Symptom tables

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

POST symptom table   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Printer symptom table   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
Scan / fax / copy symptom table  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Overview of the operator panel and menus

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Understanding the home screen

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Using the touch-screen buttons

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Sample touch screen   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
Other touch-screen buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
Diagram of the printer menus   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12

Messages and error codes

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

User attendance messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
Cartridge error messages   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20
Paper jam error codes (200-series)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20
Service error codes   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-26
Fax error codes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

Service checks

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-35

Controller board service check    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-35
Engine board service check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-36
Cooling fan service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-37
Cover interlock switch service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-37
Dead machine service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-38
Fuser service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-39
LVPS/HVPS service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-39
Main motor service check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-40
Media feed clutch service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-40
Networking service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-41
Operator panel service check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-43
Paper feed service checks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-43

Paper jam error indication during POST   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43
Media picks but stops halfway through the printer    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44
Media never picks   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44
Media occasionally mispicks or picks multiple sheets at once    . . . . . . . . . . . . . . . . . . . . . . . . .2-44
Media skews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45
Media “trees,” wrinkles, stacks poorly, or curls   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45

Option card service check    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-46
USB port service check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-46
Print quality service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-47

Blank page    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-47
Black page  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-48
Heavy background  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-48
Partial blank image/white spots (no repeating pattern)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-49
Variation in image density horizontally across page   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-49
Poor fusing of image   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-49
Light print  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-50
White or black lines or bands    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-50
Toner on back of page    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-50
Solving print quality problems   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-51

Printhead service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-54
Transfer roll service check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-54
Tray 2 service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-55
840.xx service check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-55

Summary of Contents for X46 Series

Page 1: ...014 63d 7014 63w Table of contents Start diagnostics Safety and notices Trademarks Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United St...

Page 2: ...es appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countri...

Page 3: ...ing preprinted forms and letterhead 1 7 Storing paper 1 7 Using recycled paper and other office papers 1 7 Digital imaging specifications 1 9 General specifications 1 9 ADF Scan speed 1 9 ADF Document...

Page 4: ...d machine service check 2 38 Fuser service check 2 39 LVPS HVPS service check 2 39 Main motor service check 2 40 Media feed clutch service check 2 40 Networking service check 2 41 Operator panel servi...

Page 5: ...toconductor Maintenance Counter Reset PC Cnt 3 4 USB Scan to Local 3 4 Print Quality Pages 3 4 Menu Settings Page 3 4 Event Log 3 4 Panel Menus 3 4 PPDS Emulation 3 5 Download Emuls 3 5 Factory Defaul...

Page 6: ...Test 3 28 DEVICE TESTS 3 28 Quick Disk Test 3 28 Disk Test Clean 3 28 PRINTER SETUP 3 29 Defaults 3 29 Printed Page Count 3 29 Permanent Page Count 3 29 Serial Number 3 29 Engine Settings 1 through 4...

Page 7: ...card reader cover removal 4 6 Card reader cable removal 4 7 Controller board removal 4 8 Controller board shield 4 11 Controller board cage 4 14 Controller board fan 4 14 Engine board removal 4 15 Co...

Page 8: ...removals 4 88 ADF unit removal 4 88 Flatbed removal 4 89 Scanner assembly removal 4 91 ADF separator pad 4 98 ADF separator roll assembly 4 99 Kickstand removal 4 100 Output bin LED and lens removal 4...

Page 9: ...use this parts catalog 7 1 Assembly 1 Covers 7 2 Assembly 2 Imaging 7 4 Assembly 3 Tray assemblies 7 6 Assembly 4 Electronics 2 7 8 Assembly 5 Frame 7 10 Assembly 6 Options 7 12 Assembly 7 Power cords...

Page 10: ...x Service Manual 7014 xxx...

Page 11: ...der bei ordnungsgem er Wartung durch den Kundendienst Laserbestrahlung die Klasse I bersteigen w rde Menschen keinesfalls erreicht Avis relatif l utilisation de laser Pour les Etats Unis cette imprima...

Page 12: ...pot ssio de 7 milliwatts operando numa faixa de comprimento de onda entre 655 e 675 nan metros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso...

Page 13: ...ttaessa olet alttiina n kym tt m lle lasers teilylle l katso s teeseen VARNING Osynlig laserstr lning n r denna del r ppnad och sp rren r urkopplad Betrakta ej str len Laser notis Denna skrivare r i U...

Page 14: ...60825 1 Els productes l ser de classe I no es consideren perillosos Aquesta impressora cont un l ser de classe IIIb 3b d arseni r de gal li nominalment de 7 mil liwats i funciona a la regi de longitu...

Page 15: ...Notices and safety information xv 7014 xxx...

Page 16: ...xvi Service Manual 7014 xxx...

Page 17: ...lifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires ATTENTION Ce symbole indi...

Page 18: ...n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y...

Page 19: ...roducte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d a...

Page 20: ...y the connector locations and test points on the printer 6 Preventive maintenance contains the lubrication specifications and recommendations to prevent problems 7 Parts catalog contains illustrations...

Page 21: ...TION A caution identifies something that might cause a servicer harm CAUTION This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working Un...

Page 22: ...xxii Service Manual 7014 xxx...

Page 23: ...tion on X46x series MFPs n A4 25ppm on legal Maintenance approach The diagnostic information in this manual leads to the correct field replaceable unit FRU or part Use the error code charts symptom in...

Page 24: ...ptional font cards DBCS Option slots ISP INA slot 1 1 Memory slots 1 1 Flash memory option card 2 2 Both slots are active for either a 256MB Flash memory card a font card or a DLE Multiple Flash font...

Page 25: ...exmarkX466 Data stream emulations Host based printing PCL 5e and PCL 6 PostScript 3 PPDS migration tool PDF v1 6 XPS HTML including DBCS Direct image Compatibility Windows Macintosh Linux Windows Maci...

Page 26: ...print duplex Integrated Integrated Envelope conditioning x x Available output trays Standard 150 sheet sensing bin Toner and photoconductor Toner cartridge 1 500 standard pages SWE 3 500 standard page...

Page 27: ...olio statement Plain paper transparency recycled labels bond letterhead preprinted colored paper light paper heavy paper rough cotton custom type x 60 163 g m 16 43 lb 50 paper 15 lables 10 transparen...

Page 28: ...er in its original wrapper until it is time to use it This limits the exposure of paper to moisture changes that can degrade its performance Condition paper before printing by storing it in its origin...

Page 29: ...r where the temperature is 21 C 70 F and the relative humidity is 40 Most label manufacturers recommend printing in a temperature range of 18 to 24 C 65 to 75 F with relative humidity between 40 and 6...

Page 30: ...have lower bending resistance than is required for reliable paper feeding Before using these types of paper for laser electrophotographic printing consult your paper supplier Remember that these are g...

Page 31: ...electable through electronics Color depth 48 bit RGB output 16 bit channel Mono ADF optical resolution Max 600 x 600 dpi Color ADF resolution Max 600 x 300 dpi final resolution of 300 x 300 dpi Flatbe...

Page 32: ...4 xxx Storage environments unpacked Temperature 0 to 40 C Humidity 5 to 80 relative humidity Tilt This device should operate within the stated parameters when it is level within 10mm from front to bac...

Page 33: ...py is available on all X46x series models Scan file output formats TIFF JPEG PDF and secure PDF XPS Supported compressions PDF 1 bit JBIG2 CCIT G4 Flate 8 24 bit Flate JPEG TIFF 1 bit CCITT G4 8 24 bi...

Page 34: ...Range Ring Detection 16dBm 59dBm Complies with all regulatory requirements Receive 200x100 dpi 200x200 dpi 300x300 dpi 400x400 dpi 204x98 dpi 204x196 dpi 204x391 dpi 408x391 dpi Send 200x100dpi 200x2...

Page 35: ...information 1 13 7014 xxx Tools The removal and adjustment procedures require the following tools and equipment Spring hook Needle nose pliers Volt ohmmeter 1 and 2 Phillips screwdriver Slotted screw...

Page 36: ...t dc Direct Current DIMM Dual Inline Memory Module DLE Downloadable emulator DRAM Dynamic random access memory DVM Digital multimeter ECC Error correcting code ECM Error correction mode EDO Enhanced D...

Page 37: ...ready MROM Masked Read Only Memory MS Microswitch NAND NAND usage NAND gate NVM Nonvolatile Memory NVRAM Nonvolatile Random Access Memory OCF Operator correctable failure OEM Original Equipment Manufa...

Page 38: ...ne Memory Module SOL Solenoid SOS Start of scan SRAM Static random access memory TAR Toner Add Roll TPS Toner Patch Sensing TTM Tandem Tray Module TVOC Total Volatile Organic Compound UAT Universally...

Page 39: ...ages User status messages provide the user with information on the current status of the printer Ready displays on the first line of the display unless invoked and then Power Saver displays If a user...

Page 40: ...interlock switch service check on page 2 37 POST completes but the display does not come on See Operator panel service check on page 2 43 Main motor does not come on See Main motor service check on pa...

Page 41: ...sponding See Operator panel service check on page 2 43 Operator panel lights are off or very dim See Operator panel service check on page 2 43 Blank page See Blank page on page 2 47 Black page See Bla...

Page 42: ...o to Black or blank page copy service check on page 2 57 Black page No dial tone Go to Modem fax card service check on page 2 63 Machine dials a number but fails to make a connection with another fax...

Page 43: ...ctions When outside of the Fax menu fax function or home screen pressing causes an error beep 4 Back In the Copy menu press to delete the right most digit of the value in the Copy Count The default va...

Page 44: ...ttings If pressed while a job is scanning the button has no effect 7 Indicator light Indicates the printer status Off The power is off Blinking green The printer is warming up processing data or print...

Page 45: ...ch as Ready or Busy Shows printer conditions such as Toner Low Shows intervention messages to give instructions on what you should do so the printer can continue processing such as Close door or Inser...

Page 46: ...while it appears Touching this button opens a PIN entry screen Entering the correct PIN unlocks the printer control panel touch screen and hard buttons Cancel Jobs Opens the Cancel Jobs screen The Can...

Page 47: ...setup your screens and buttons may vary from those shown Sample touch screen Button Function Home Returns to the home screen Scroll down Opens a drop down list Left scroll decrease Scrolls to another...

Page 48: ...k to the previous screen Button Function Down arrow Moves down to the next screen Up arrow Moves up to the next screen Unselected radio button This is an unselected radio button The radio button is gr...

Page 49: ...in a column under it which can show only three jobs per screen Each job appears as a button which you can touch to access information about the job If more than three jobs exist in a column then an a...

Page 50: ...s Universal Setup Option Card Menu Print PS Error Font Priority Reports Menu Settings Page Device Stats Network Setup Shortcuts Fax Job Log Fax Call Log Copy Shortcuts E Mail Shortcuts Fax Shortcuts F...

Page 51: ...e NULL in the Web Link Setup The system administrator needs to configure the server SMTP server not setup Contact system administrator The devices primary and secondary SMTP fields are blank This need...

Page 52: ...etect media meeting the description custom type in source where source is Tray 1 or Tray 2 Load the input source with the correct type and size media Cancel the current job Load source size Printer do...

Page 53: ...these jobs available Jobs may also be restored at a later time by turning off and restarting the printer The following actions can be taken Restore Do not restore More information Securly Clearing Dis...

Page 54: ...print job The following actions can be taken press Select to print the portion of the job already stored and begin collating the rest of the job press Menus to access the Busy Waiting Menu The followi...

Page 55: ...ta stored on the flash memory Install a larger capacity flash memory card 53 Unformatted Flash press Select to clear the message and continue printing You must format the flash memory before you can s...

Page 56: ...e device to satisfy a Check Device Connections reattach message the user should reinstall an associated compatible option or hot unplug the option 1 Turn off and unplug the printer 2 Remove the incomp...

Page 57: ...rt for the correct DLE version Scanner ADF cover open The cover to the ADF is open Close the ADF cover If this doesn t remedy the problem Go to ADF cover open service check on page 2 59 Scan job too l...

Page 58: ...The main input sensor never became uncovered from the sheet ahead 200 03 The video never started on the page at the input sensor within two inches after hitting the input sensor Check the printhead Se...

Page 59: ...o ramp up transport motor 200 18 Manual feeder sensor never became uncovered from the sheet ahead Remove the toner cartridge PC kit At the front remove the upper front guide and inspect the flag on th...

Page 60: ...e it out of the tray at least as far as the manual feeder sensor Possible cause is that the page stalled at the alignment gate Verify that the pick tires are clean not worn or filled with paper dust R...

Page 61: ...inity of damage If damage is found then replace the damaged part Note Print a page with the rear door open to isolate the fuser from the other parts 202 01 Exit sensor never broke on the trailing edge...

Page 62: ...he media was in the source while other sheets were committed to the paper path Remove the tray and inspect the media path for obstructions Check the pick rollers Replace the pick rollers if they are w...

Page 63: ...he first scanner sensor while the ADF is in an idle state Remove all paper from the ADF Retry the job If the error recurs Go to ADF paper jam service check on page 2 60 291 00 Scanner Static Jam 2nd s...

Page 64: ...Scanner Failure ADF mechanical failure Go to ADF paper jam service check on page 2 60 843 02 Scanner Failure General mechanical failure 843 03 Scanner Failure Pick Roller engage failure 843 04 Scanne...

Page 65: ...strip has excessive bow 846 06 Front calibration strip has excessive dark area Front excessive variability for Mono Red Green or Blue Go to CCD service check on page 2 57 846 07 Front magnification e...

Page 66: ...or excessive PWM 912 xx DC pick motor below speed 913 xx DC pick motor over speed 914 00 DC pick motor error 914 01 Lost encoder feedback Transfer service errors 917 xx Transfer service error Replace...

Page 67: ...r service check on page 2 40 Power supply service errors 940 00 LVPS service error Replace the LVPS HVPS See LVPS HVPS service check on page 2 39 Controller board and operator panel service errors 948...

Page 68: ...e and call the next level of support or replace the controller board See Controller board service check on page 2 35 959 20 Controller hardware failure Replace the controller board See Controller boar...

Page 69: ...n the specified device but the device is unable to identify the exact component failure 991 xx The specified device has detected an equipment check in its system card Fax error log codes Error code De...

Page 70: ...zation Adjust Transmit Level Receive Threshold values 80A T5 Timeout occurred when transmitting image data to remote fax device Check line quality Adjust Transmit Level Select a lower Max Speed value...

Page 71: ...9 V27 terminal modulation schemes Select a lower Max Speed under Fax Send settings Adjust the Transmit Level Check line quality 882 Failure to transmit training successfully in V17 V29 terminal modula...

Page 72: ...Modem fax card service check on page 2 63 905 A timeout occurred after dialing the number and waiting for a response Check with remote end if successive attempts fail 906 Fax cancelled by user No act...

Page 73: ...oller board 4 Cables are plugged in correctly especially for the operator panel The printer will not power up without a functioning operator panel 5 The operator panel See Operator panel service check...

Page 74: ...the card connector are grounded 7 If grounds are not correct on the cable but the cable passes continuity otherwise then check the LVPS HVPS 8 If the grounds are not correct on the engine board then...

Page 75: ...ile the fan is still idle then replace the fan See Fan removal on page 2 24 FRU Action Cover interlock switch Disconnect the cover interlock cable from the controller board at J11 With the printer tur...

Page 76: ...check the switch continuity across its conductors with the switch on Turn the switch off Plug the AC line into the LVPS HVPS and switch unit on Note Voltages are exposed at several places on the boar...

Page 77: ...necessary If the cable tests good then replace the fuser Reconnect the cables turn the printer on and at 12 check for approximately 5 V dc on pin 1 and ground on pin 2 If line voltage is incorrect on...

Page 78: ...then replace the main motor gear drive which includes the motor If continuity does not exist on one or more of the wires then call the next level of support If these voltages are not correct then see...

Page 79: ...nder Printers and Faxes on the host computer Delete all print jobs in the print queue Is the printer online and in a Ready state Go to step 5 Go to step 4 4 Change the printer status to online Did thi...

Page 80: ...communicating properly Go to step 18 Contact the network administrator 18 Verify that the ISP wireless card cable and any other ISP cables are properly seated in their connectors Are the cables conne...

Page 81: ...then see Controller board service check on page 2 35 If these are approximately correct and the operator panel is not functioning 1 Turn the printer off 2 Remove the left and right covers 3 Tilt the...

Page 82: ...sor If correct then replace the input paper feed sensor If these voltages are not correct then replace the controller board Check the pick tires Clean or replace as necessary FRU Action Paper feed pic...

Page 83: ...ace engine board as necessary FRU Action Paper feed pick tires tray 1 Paper feed pick tires tray 2 Tray 1 Tray 2 option Check tires for debris If tires are new then try reversing each on its hub Check...

Page 84: ...nection cable Warning Do not replace the engine board and controller board at the same time Each board contains the printer settings When either of these boards is new it obtains the settings from the...

Page 85: ...screen The machine will POR Note Refer to the print defects guide at the end of the manual for repeating defects Blank page FRU Action Toner cartridge not a FRU Remove the toner cartridge and gently...

Page 86: ...3 5 11 13 and 15 Verify ground on pins 10 12 14 16 and 18 If any of the values are incorrect then replace LVPS HVPS board If the grounds are incorrect then check ground paths Check continuity in the c...

Page 87: ...or drum Try a new PC Kit Transfer roll Note Do not touch the transfer roll except at its ends Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion Check the springs i...

Page 88: ...riation in the speed of the media as it feeds through the printer especially in the developer and transfer process It may also be a result of overly dry or moist environments With the printer off chec...

Page 89: ...ked With the printer off clear the path or clean the lens The toner cartridge or fuser may be defective Try a different toner cartridge Inspect the fuser at its entry for debris Toner smudges appear o...

Page 90: ...toner Replace the toner cartridge Solid black areas on transparencies There is a mismatch in the transparency and what the software is expecting Choose a different fill pattern in the software progra...

Page 91: ...ltiple sheets The friction between sheets is too high Remove the media from Tray 1 or Tray 2 and fan it Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes c...

Page 92: ...les from J9 and J6 on the controller board Turn the printer on with the front door closed On the controller board verify 5 V dc on pins 2 and 3 at J6 and 5 V dc on pins 1 and 10 at J9 Verify grounds o...

Page 93: ...xx error recur Go to step 2 Stop Problem resolved 2 Re enter Configuration mode scroll to and select the Disable Scanner menu item Does the screen display ADF Disabled or Auto Disabled Go to step 3 G...

Page 94: ...a copy from the ADF Did the 840 xx error recur Go to step 8 Stop Problem solved 8 Inspect J17 J12 13 and J30 on the controller board Are the connections properly connected Go to step 10 Go to step 9 9...

Page 95: ...Controller board removal on page 4 8 Step Questions actions Yes No 1 Restart the device and retry the scan copy job Repeat this step with a few copy jobs Does the error return Go to step 2 No issue 2...

Page 96: ...perly connect the cable 4 Check pin 1 in J28 for voltage The voltage is only present when a flatbed copy job is running The voltage should measure 24V AC Is voltage present Go to step 5 Replace the co...

Page 97: ...the ADF rear cover and clean the dirt and debris from the sensor Does this fix the issue Issue resolved Go to step 8 8 Inspect the connections on the ADF relay card in the ADF Are all the connections...

Page 98: ...to Scanner Tests on page 3 34 Are the sensors working properly Go to step 6 Go to step 9 6 Check the leading edge of the paper to ensure the paper is not curled or bent in a way that would keep it fro...

Page 99: ...eed into the ADF Go to step 5 There is no issue 5 Is the leading edge of the paper wrinkled or torn Use different media Go to step 6 6 Perform the ADF paper present sensor test Go to Scanner Tests on...

Page 100: ...ons on the ADF relay card Are they properly connected Go to step 4 Properly connect all the connections 4 Check the ADF cable to ensure it is properly connected to CN 15 on the ADF relay card and main...

Page 101: ...one jack Did this fix the problem Problem resolved Go to step 5 5 Is the modem card cable properly connected to the system board at J8 and the modem card Go to step 7 Go to step 6 6 Properly connect t...

Page 102: ...p 8 Go to step 6 6 Is the line being used a VOIP line Go to step 7 Go to step 8 7 Have the system administrator verify that the VOIP server is configured to receive faxes Is the server properly config...

Page 103: ...ansmit Level setting in steps of 1db For example if default value is 11 db changing it to 12db will decrease the signal strength by 1db and changing it to 10db will increase the signal strength by 1db...

Page 104: ...hat the Enable Fax Receive setting is on Is the setting set to on Go to step 9 Go to step 8 8 Set Enable Fax Receive to On Did this fix the problem Problem resolved Go to step 9 9 Is Distinctive Ring...

Page 105: ...al level by decreasing increasing the Receive Threshold setting in steps of 2db For example if default value is 43 db changing it to 45db will decrease the received signal level by 2db and changing it...

Page 106: ...he requested information This is where you will type in the information you retrieved in step 3 Second level support can assist you if you have questions about the information requested on the page No...

Page 107: ...tic mode to test the repair Configuration Menu 1 Turn off the printer 2 Press and hold 2 and 6 3 Turn on the printer 4 Release the buttons after 10 seconds The Configuration Menu group contains a set...

Page 108: ...t Fax Storage See Format Fax Storage on page 3 7 Fax Storage Location See Fax Storage Location on page 3 7 ADF Edge Erase See ADF Edge Erase on page 3 7 FB Edge Erase See FB Edge Erase on page 3 7 Sca...

Page 109: ...n the device To view the Maintenance Counter Value touch Maintenance Counter Value from the Configuration Menu The panel displays the current value of the maintenance counter as illustrated below Touc...

Page 110: ...1 Touch Print Quality Pages from the Configuration Menu Printing Quality Test Pages appears on the LCD Touch Back to return to the Configuration Menu The Reports menu contains two selections Menu Sett...

Page 111: ...s current value appears on the touch screen 2 Touch or to scroll through the setting s possible values 3 Touch Back to cancel and return to the Configuration Menu 4 Touch Submit to save the change Do...

Page 112: ...f an ENA is installed Energy Conserve This menu controls what values appear on the Power Saver menu If Off is selected in the Energy Conserve menu then Disabled appears in the Power Saver menu and Pow...

Page 113: ...ing Fax Flash DO NOT POWER OFF appears on the LCD while the format operation is active Fax Storage Location To change this setting 1 Touch Fax Storage Location from the Configuration Menu setting s cu...

Page 114: ...Verify the changes by placing the print quick test page face up and touching Copy Quick Test 10 Repeat steps 6 7 and 8 as needed 11 To view and adjust the duplex ADF backside registration place the q...

Page 115: ...le values 3 To exit this screen without changing the setting s value touch Back 4 To save the setting s new value touch Submit Envelope Prompts This setting controls the tray the user is directed to r...

Page 116: ...g 1 Touch Disk Encryption from the Configuration Menu Note If an advanced password has been established you must enter this password in order to change the setting If no advanced password exists you c...

Page 117: ...ogress indicators during the two stage process 1 2 indicates that the process is currently in the first stage 0 indicates the progress of the current stage of the process The progress bar indicates th...

Page 118: ...depending on the process selected and then begins the second stage of the process The entire process is complete when the progress bar appears completely shaded and the percentage indicator shows 100...

Page 119: ...ears on the LCD 2 Touch Wipe disk now Contents will be lost Continue appears on the LCD 3 Touch Back to cancel and return to the Configuration Menu If you touch No the device cancels the Wipe Disk pro...

Page 120: ...nd less will use the high frequency screens The values for this setting range from 0 to 150 To change this setting 1 Touch Font Sharpening from the Configuration Menu 2 Touch to increase the value or...

Page 121: ...ay When a key is touched repeatedly this is the delay before the key begins repeating The delay ranges from 25 seconds to 5 seconds The default is 1 second Values are given in increments of 25 seconds...

Page 122: ...ed USB PnP This setting is used to improve the MFP s compatibility with the host PC Note Some PCs contain chipsets that may be incompatible with this MFP To change this setting 1 Touch to select USB P...

Page 123: ...3 18 Print tests See Print Tests on page 3 20 Hardware tests See Hardware Tests on page 3 21 Duplex tests See Duplex Tests on page 3 24 Input Tray Tests See Input Tray Tests on page 3 26 Output Bin T...

Page 124: ...image up and decreases the top margin Bottom Margin 20 to 20 Each increment causes approximately 0 55 mm shift in the bottom margin A positive change compresses the image so it appears to move down t...

Page 125: ...gnostics Menu Touch Submit to save all changed values The device prints a Quick Test page from the appropriate paper tray While the Quick Test page prints Printing Alignment Page appears on the LCD Qu...

Page 126: ...se of this diagnostic function is to allow printing of the print quality test pages with the toner cartridge lockout function disabled The print quality pages consist of four pages Page one contains a...

Page 127: ...en through every contrast level beginning with the darkest and on to the brightest This test continues until you press Stop Button Test The Button Test verifies the operation of the buttons on the ope...

Page 128: ...m fail count being 99 999 Initially only four digits appear but additional digits appear as needed Each time a test is completed the number of pass and failures increments If the test fails the messag...

Page 129: ...inter off Port Test Appears on the display Port 0 Test J Test K Test SEO NAK Test Packet Test Force Enabled USB High Speed Certification Testing Port 1 Test J Test K Test SEO NAK Test Packet Test Forc...

Page 130: ...rinter on page 3 18 The paper you choose to print the page on should be either Letter or A4 To run the Quick Test duplex 1 Touch to select Quick Test from DUPLEX TESTS 2 Touch to select Single or Cont...

Page 131: ...essary Sensor Test duplex This test is used to determine whether or not the duplex sensors and switches are working correctly The test allows you to actuate the duplex input sensor located in the back...

Page 132: ...p position 2 and the power indicator turns on solid 2 Remove the media from the duplex unit and clear the message on the operator panel by touching Back or pressing Stop Input Tray Tests Feed Tests in...

Page 133: ...the printer To run the Feed Tests for the output bins 1 Touch to select Feed Tests from the OUTPUT BIN TESTS 2 Touch to select the output bin you want the paper to exit into 3 Touch to select either S...

Page 134: ...Quick Disk Test 1 Touch to select Quick Disk Test from DEVICE TESTS The power indicator blinks while the test is in progress and quick Disk Test Testing displays Quick Disk Test Test Passed message di...

Page 135: ...size envelope size PCL symbol set code pages and units of measure Warning Changing this setting resets the printer to factory defaults and data may be lost It cannot be undone Printed Page Count The...

Page 136: ...2 Touch to select Configuration ID 3 Touch the keyboard icon to display a keyboard with 1 through 0 and a through f The current values for Configuration ID 1 and Configuration ID 2 are displayed Use k...

Page 137: ...out changing the settings Fuser Temperature Fuser Temp This adjustment can be used to help solve some customer problems with paper curl on low grade papers and problems with letterheads on some types...

Page 138: ...uch Back to return to Diagnostics Menu Auto Dark Adjust The settings are Enable and Disable Reports Menu Settings Page This enables you to print the Menu Settings Page The report prints the Diag Menu...

Page 139: ...nformation in some cases The printed event log can be faxed to Lexmark or your next level of support for verification or diagnosis To print the event log Touch to select Print Log from EVENT LOG Clear...

Page 140: ...ows to select from Letter Legal or A4 3 Touch START to begin Running Flatbed displays Press 4 to exit the test 4 Touch Back to return to the Diagnostics Menu Sensor Tests The following tests are avail...

Page 141: ...ack on the actuator A If the sensor is functioning the 0 next to the P on the display will change to 1 4 To test the flatbed cover closed sensor lift the flatbed cover The 0 next to the F will change...

Page 142: ...s working properly 6 To test scanner sensor 2 press on the tab D The 0 next to the 2 will change to 1 if the sensor is working properly 7 To test the ADF cover opent sensor open the ADF top cover Id t...

Page 143: ...iagnostic aids 3 37 7014 xxx Exit Diagnostics Selecting EXIT DIAGNOSTICS exits the Diagnostics menu and Resetting the Printer displays The printer performs a POR and the printer returns to normal mode...

Page 144: ...age sample only use actual sheet 4 In the Registration menu select the right margin setting 5 To determine the margin setting choose the value that is closest to the darkest bar on the center graph of...

Page 145: ...is caused by a sheet being fed through the printer while misaligned The entire image is rotated relative to the sheet edges However a mechanically misaligned printhead causes the horizontal lines to...

Page 146: ...the left side of the figure below If the grid lines of the left flap align below the corresponding lines of the right side then adjust the printhead counterclockwise See the right side of the figure...

Page 147: ...orms mode On or off Code Revision Info Network Code Level Displays network code level Network Compile Info Displays compile information Printer Code Level Displays printer code information Printer Com...

Page 148: ...ays in firmly after loading them Note Make sure the media stack is below the maximum media fill indicators on the 250 sheet tray before pushing the tray into the printer Make sure paper guides are pos...

Page 149: ...ation shows the areas of the MFP where jams occur When paper jams occur follw the instructions in this section Jam area number Description 1 Opened front door 2 Paper output bin 3 Front door 4 Multi p...

Page 150: ...their locations 200 and 201 paper jams CAUTION Hot surface The inside of the printer may be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Pull t...

Page 151: ...aids 3 45 7014 xxx 3 If the paper is not visible open the front door and remove the photoconductor kit and toner cartridge 4 Remove the jam 5 If the paper is still not visible open the rear door 6 Rem...

Page 152: ...the paper is exiting the MFP into the exit bin pull the paper out and touch Coninue If the paper is still in the paper path 1 Open the rear door 2 Remove the jammed paper 3 Close the rear door 4 Touc...

Page 153: ...Diagnostic aids 3 47 7014 xxx 3 Remove the jam 4 Close the rear door 5 Close the front door 6 Touch Continue...

Page 154: ...ray 4 Touch Continue If this does not clear the jam perform the steps found in 231 paper jam See 231 paper jam on page 3 46 234 paper jam This jam error indicates single or multiple jams in the duplex...

Page 155: ...jammed media from the fuser 2 Touch Continue 240 249 paper jams 1 Touch Supplie Status to identify the jam location 2 Remove the standard tray 3 Remove any jammed paper 4 Reinsert the tray and touch C...

Page 156: ...ontinue 250 paper jam 1 Touch Supplies Status to find the jam location 2 Remove the media from the multipurpose feeder 3 Remove the jammed media from the multipurpose feeder 4 Flex and fan the media 5...

Page 157: ...the media out of the multipurpose feeder If the media is not visible perform the following steps to clear the jam 1 Open the front door and remove the photoconductor kit and toner cartridge 2 Lift th...

Page 158: ...nual 7014 xxx 4 Close the front door 5 Touch Continue 290 294 paper jams Clearing jams under the ADF cover 1 Remove all original documents from the ADF input tray 2 Open the ADF cover 3 Unlock the ADF...

Page 159: ...Diagnostic aids 3 53 7014 xxx 4 Remove the ADF separator roll 5 Remove the jammed media 6 Reinstall the ADF separator roll...

Page 160: ...Service Manual 7014 xxx 7 Lock the ADF separator roll 8 Close the ADF top cover Clearing ADF jams under the flatbed cover 1 Lift the flatbed cover and remove the jammed media from the ADF 2 Touch Cont...

Page 161: ...Diagnostic aids 3 55 7014 xxx Clearing jams in the duplex ADF 1 Remove the ADF input tray 2 Pull out the jammed media by pulling on the bottom sheet 3 Reinstall the ADF input tray 4 Touch Continue...

Page 162: ...3 56 Service Manual 7014 xxx...

Page 163: ...in your body to the printer Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If a pluggable module is being removed then use the correct tool Do not place the ESD s...

Page 164: ...while out of the printer We recommend disconnecting all external cables from the printer to prevent damage during service Unless otherwise stated reinstall the parts in reverse order of removal When...

Page 165: ...r just far enough to pull out the ACM pick tires Warning Open the duplex door only far enough to remove the ACM pick tires If the door is opened too far then it can become disengaged and interfere wit...

Page 166: ...disconnect the old right and left tire hub assemblies from the ACM and replace with the new right and left tire hub assemblies If the left hub is black then remove the old right and left tires from th...

Page 167: ...the rear of the operator panel display and tilt it upright 4 Remove the two screws A securing the card reader housing to the tub assembly 5 Disconnect the card reader cable from the card reader 6 Remo...

Page 168: ...ader cover removal 1 Remove the scanner front cover See Scanner front cover removal on page 3 31 2 Remove the card reader See Card reader removal on page 4 5 3 Remove the four screws A fastening the u...

Page 169: ...nel keypad assembly See Operator panel keypad removal on page 4 64 3 Release the tabs on the rear of the operator panel display and tilt it upright 4 Disconnect the card reader cable A from the J2 USB...

Page 170: ...When either of these cards is new it obtains its settings from the other card Critical factory settings are lost when both cards are new and are replaced at the same time 1 Remove the screw A from th...

Page 171: ...he rear frame assemblies hold the ADF while raising the flatbed to the upright position then lower the ADF slowly a shown above 7 Remove the controller board shield See Controller board shield on page...

Page 172: ...en screws C securing the controller board to the controller board cage 12 Lift the controller board and remove Note When installing the controller board place the USB port screw first and then place t...

Page 173: ...Repair information 4 11 7014 xxx Controller board shield 1 Remove the two screws A securing the controller shield bracket to the controller board cage A...

Page 174: ...4 12 7014 xxx 2 Remove the three screws B securing the top of the controller shield B...

Page 175: ...Repair information 4 13 7014 xxx 3 Loosen the three screws C on each side of the controller board cage 4 Remove the controller board shield C C...

Page 176: ...rd cage to the tub assembly 3 Tilt the front of the cage up and remove it from the MFP Controller board fan 1 Remove the operator panel display See Go to Operator panel display removal on page 4 65 2...

Page 177: ...les from the engine board 3 Remove the three screws A securing the engine board to the print engine frame 4 Remove the engine board CAUTION This product contains a lithium battery THERE IS A RISK OF E...

Page 178: ...ve the right side cover Go to Right side cover removal on page 4 80 2 Disconnect the cable from connector J11 on the controller board 3 Use a 1 Phillips screwdriver to remove the screw A holding the s...

Page 179: ...nt cover See Lower front cover removal on page 4 35 3 Remove the left side cover See Left side cover removal on page 4 33 4 Remove the right side cover See Right side cover removal on page 4 80 5 Remo...

Page 180: ...4 18 7014 xxx 7 Disconnect the fuser link B 8 Remove the three screws C from the left side of the printer 9 Remove the door mounts C B C...

Page 181: ...uplex removal 1 Remove the right side cover See Right side cover removal on page 4 80 2 Remove the LVPS HVPS See LVPS HVPS removal on page 4 37 3 Remove the three screws A from the shield 4 Remove the...

Page 182: ...4 20 7014 xxx 5 Lift the duplex slightly push to the left and tilt to clear the right side of the printer 6 Remove the duplex...

Page 183: ...removal 1 Remove the LVPS HVPS See LVPS HVPS removal on page 4 37 2 Remove the duplex See Duplex removal on page 4 19 3 Remove the main motor gear drive See Main motor gear drive removal on page 4 40...

Page 184: ...4 22 7014 xxx 6 Remove the screw D from the gear E 7 Remove the plastic bushing F...

Page 185: ...Repair information 4 23 7014 xxx 8 Use a screwdriver to pop the retainer clip G loose from the gear 9 Remove the gear H...

Page 186: ...removal 1 Remove the right side cover See Right side cover removal on page 4 80 2 Disconnect the cable A from the engine board and remove the two screws B holding the fan to the right side frame 3 Re...

Page 187: ...emoval on page 4 34 2 Remove the left side cover See Left side cover removal on page 4 33 3 Remove the upper front guide assembly See Upper front guide assembly removal on page 4 85 steps 1 3 4 Close...

Page 188: ...4 26 7014 xxx 6 Disconnect the MPF from the lower front cover 7 Disconnect the fuser link A from the front access door A...

Page 189: ...e Installation note a Install a new front access door at its hinges b Connect the fuser link c Remove the two screws D d Slide the latch to the left to free it and then rest it on the door Keep the sp...

Page 190: ...the rear exit guide See Rear exit guide assembly with sensor and reversing solenoid removal on page 4 78 2 Remove the two screws A 3 Partially pull the fuser forward for better access 4 Push in on th...

Page 191: ...Repair information 4 29 7014 xxx 5 Disconnect the AC cable C 6 Disconnect the thermistor cable D C B D...

Page 192: ...7 Disconnect the exit sensor cable E from the engine board 8 Remove the fuser Note Be careful to not damage the gears during the fuser installation Be sure to reinstall the AC cable during the fuser i...

Page 193: ...Repair information 4 31 7014 xxx Scanner front cover removal 1 Use a flatblade screwdriver to pry the scanner front cover away from the side cover Be careful to avoid marring the finish...

Page 194: ...4 32 7014 xxx 2 Carefully pull the scanner front cover away from the tub assembly...

Page 195: ...when removing the left side cover 1 Remove the scanner front cover See Scanner front cover removal on page 4 31 2 Move the scanner assembly to the up position 3 Remove the plastic screw A that secure...

Page 196: ...MFP 7 Lift the left cover up and pull the botom of the cover away from the MFP Front door access cover removal 1 Remove bumper See Nameplate cover removal on page 4 63 2 Remove the two screws A secur...

Page 197: ...ft sides of the lower front cover 3 Flex the lower front cover and disconnect it first from its right hinge and then from its left hinge Note An alternative to step 3 is to remove the front access doo...

Page 198: ...4 36 7014 xxx Installation note Use a flathead screw driver to press in on the door mount B while pulling on the front access door to connect the cover to the hinge C B C...

Page 199: ...over removal on page 4 77 2 Remove the left side cover See Left side cover removal on page 4 33 3 Place the printer on its top with the rear facing you Note Be careful to not mar the finish of the pri...

Page 200: ...4 38 7014 xxx 6 Remove the four screws C from the LVPS HVPS shield 7 Lift the LVPS HVPS and disconnect the three cables D A C E D...

Page 201: ...Repair information 4 39 7014 xxx Note Squeeze the clip to remove the cables from their connectors E 8 Disconnect the transfer roll cable F 9 Lift and remove the LVPS HVPS F E G F...

Page 202: ...side cover See Left side cover removal on page 4 33 2 Disconnect the fuser link A from the front access door 3 Place the printer on its right side Note Be careful to not mar the finish of the printer...

Page 203: ...Repair information 4 41 7014 xxx 5 Lift the gear drive and disconnect the main motor gear drive cable C 6 Remove the main motor gear drive...

Page 204: ...page 4 33 2 Open the front access door and disconnect the fuser link A 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remove the four screws B from the ma...

Page 205: ...Repair information 4 43 7014 xxx 6 Use a screwdriver to remove the e clip C from the manual feed clutch 7 Remove the manual feed clutch D C D...

Page 206: ...ft side cover See Left side cover removal on page 4 33 2 Remove the duplex See Duplex removal on page 4 19 3 Open the front access door and place the printer on its right side Note Be careful to not m...

Page 207: ...Repair information 4 45 7014 xxx 5 Remove the three screws B from the left door mount B...

Page 208: ...ce the printer on its top Note Be careful to not mar the finish of the printer 8 Disconnect the cable D from J25 on the engine board Installation note Install the two screws holding the new solenoid i...

Page 209: ...moval on page 4 37 3 Remove the duplex See Duplex removal on page 4 19 4 Remove the main motor gear drive See Main motor gear drive removal on page 4 40 5 Remove the media feed clutch See Media feed c...

Page 210: ...4 48 7014 xxx 8 Use a screwdriver to pop the inner shaft lock B loose 9 Remove the inner shaft lock C...

Page 211: ...information 4 49 7014 xxx 10 Pull out the auto compensator shaft and remove the spring D 11 Remove the auto compensator shaft 12 Disconnect the spring E from the cylinder 13 Remove the media ACM ASM f...

Page 212: ...gear drive See Main motor gear drive removal on page 4 40 3 Carefully remove the e clipthat secures the clutch to the ACM shaft 4 Pull up the clutch from the cavity exposingthe white tape 5 Cut the ta...

Page 213: ...cable into the motor cavity Pull up the cable to remove any slack 8 Remove any shrink tubing that is holding the wires together Warning Do not strip the insulation off the red and black wires The con...

Page 214: ...ckaging 2 Measure 4 inches 100 mm from the clutch and cut the clutch cable 3 Install the new media clutch on the ACM drive shaft 4 Insert the red wire from the printer into the wire splice connector 5...

Page 215: ...flush to the bottom of the wire splice 7 Repeat steps four through six for the black wires on the clutch and printer 8 Tuck the connectors securely above the duplex guide Note If needed use a wire tie...

Page 216: ...2 Remove scanner assembly 3 Place the machine on its side Note Be careful to not mar the finish of the printer 4 Disconnect the sensor cable A from J23 MPFS on the engine board 5 Remove the screw B ho...

Page 217: ...r connector can be hooked Hook the spring hook D to the connector E and pull it through the opening Place the sensor into position and reconnect the cable on the controller board Using the spring hook...

Page 218: ...4 56 7014 xxx Warning Check to make sure the duplex paper jam door is in its proper position If it is not then the paper tray will become lodged and the printer will need to be replaced...

Page 219: ...air information 4 57 7014 xxx Multipurpose feeder removal 1 Open the front access door 2 Remove the four screws A from the upper front guide 3 Remove the upper front guide 4 Remove the two screws B A...

Page 220: ...4 58 7014 xxx 5 Close the front access door and pull up on the MPF by the steel shaft until the MPF lifts from its hinges 6 Disconnect the MPF from the lower front cover...

Page 221: ...Repair information 4 59 7014 xxx 7 Open the front access door and remove the lower paper guide...

Page 222: ...t side cover See Left side cover removal on page 4 33 2 Remove the duplex See Duplex removal on page 4 19 3 Disconnect the cable A from J24 on the engine board 4 Place the printer on its right side No...

Page 223: ...Repair information 4 61 7014 xxx 5 Remove the three screws B from the left side of the printer B...

Page 224: ...4 62 7014 xxx 6 Disconnect the left hinge C from the feed clutch and remove the e clip D 7 Lift and remove the multipurpose feeder MPF feed clutch...

Page 225: ...Repair information 4 63 7014 xxx Nameplate cover removal 1 Open the front access door 2 Remove the three screws A 3 Remove the nameplate A...

Page 226: ...ing the keypad to the keypad to the tub assembly 3 Disconnect the UICC cable B from the operator panel PCB assembly 4 Disconnect the two ribbon cables C from the operator panel PCB assembly 5 Disconne...

Page 227: ...panel display and raise the operator panel display to the up position 3 Press the tabs A which fasten the operator panel display to the display rotation supports to the left to release the operator p...

Page 228: ...play bezel 1 Remove the operator panel display See Operator panel display removal on page 4 65 2 Depress the two tabs A securing the display bezel to the operator panel display 3 Pull the bezel away f...

Page 229: ...p position 2 Disconnect the UICC cable from the controller board 3 Feed the cable through the hole in the front of the controller card cage 4 Release the two tabs A securing the keypad to the keypad t...

Page 230: ...nd remove the USB cable 3 Remove the screw A securing the USB cable mount bracket to the tub assembly Operator panel support removal 1 Remove the operator panel keypad 2 Remove the three screws A secu...

Page 231: ...tion support removal 1 Remove the operator panel display See Operator panel display removal on page 4 65 2 Remove the three screws A securing the display rotation support to the tub assembly Note The...

Page 232: ...e assembly removal 1 Remove the flatbed assembly See Flatbed removal on page 4 89 2 Remove the three screws A from the left rear frame assembly 3 Carefully lift the left rear frame assembly off of the...

Page 233: ...ar frame assembly removal 1 Remove the flatbed assembly See Flatbed removal on page 4 89 2 Remove the three screws A from the right rear frame assembly 3 Carefully lift the right rear frame assembly o...

Page 234: ...ght rear frame assembly See Right rear frame assembly removal on page 4 71 9 Remove the USB cable mount bracket See USB cable mount bracket removal on page 4 68 10 Remove the operator panel support Se...

Page 235: ...1 Remove the right side cover See Right side cover removal on page 4 80 2 Remove the duplex See Duplex removal on page 4 19 3 Remove the two screws A from the sensors 4 Disconnect the sensor cable B f...

Page 236: ...val on page 4 91 2 Remove the top cover See Top cover assembly removal on page 4 83 3 Remove the right side cover See Right side cover removal on page 4 80 4 Disconnect the LSU cable Use this cable wi...

Page 237: ...screw locations of the printhead on the metal frame Align the new printhead relative to the location of the old printhead See Printhead assembly mechanical adjustment on page 3 39 7 Remove the printh...

Page 238: ...4 76 7014 xxx Mid rear cover removal 1 Remove the two metal screws A 2 Pull the upper rear cover back 3 Carefully disengage that snaps and remove the cover A...

Page 239: ...1 Remove the mid rear cover See Mid rear cover removal on page 4 76 2 Open the rear door 3 Pull the rear door up at an angle disconnect the door from the notch A and remove 4 Remove the two screws B f...

Page 240: ...er See Top cover assembly removal on page 4 83 2 Disconnect the narrow media sensor cable from J35 on the engine board 3 Remove the reversing solenoid cable from J10 on the engine board 4 Remove the s...

Page 241: ...n 4 79 7014 xxx 6 Remove the narrow media sensor cable D through the opening 7 Remove the rear exit guide assembly Note Be careful to not damage the gears during the rear exit guide assembly removal a...

Page 242: ...closed when removing the right side cover assembly 1 Remove the scanner front cover See Scanner front cover removal on page 4 31 2 Remove the plastic screw A securing the cover to the tub assembly 3...

Page 243: ...Repair information 4 81 7014 xxx 4 Depress the tab C on the bottom of the printer 5 Rotate the right side cover assembly slightly to the left and pull out C...

Page 244: ...moval on page 4 80 3 Disconnect the toner level sensor cable A from the engine board 4 Squeeze the lower tabs B of the toner level sensor and push it from its holder 5 Remove the toner level sensor th...

Page 245: ...scanner assembly See Scanner assembly removal on page 4 91 2 Lift the top cover and remove Note Be sure to lift the top cover assembly from the front to remove During reinstallation be sure the exit...

Page 246: ...e lifting with the left hand Stop when the left holder is unlatched 4 With a hand at each end lift the transfer roll out Note Do not try removing the spring on the left it is not removeable but can be...

Page 247: ...Repair information 4 85 7014 xxx Upper front guide assembly removal 1 Open the front access door 2 Remove the four screws A from the upper front guide 3 Remove the upper front guide A...

Page 248: ...86 7014 xxx Wear strip tray 1 and 250 sheet tray 2 removal 1 Hold the tray with the bottom up 2 Use a spring hook to disconnect the strip from the top of the tray 3 Remove the strip from inside the tr...

Page 249: ...n replacing the strip for all trays Carefully insert the strip from the top of the tray and push it down through the opening until it snaps into place Turn the tray over to view the bottom of the stri...

Page 250: ...ing the three tabs A which fasten the ADF rear cover to the ADF unit 2 Disconnect the ADF cable B and two sensor connections C on the relay card above the ADF relay cable 3 Lift the ADF unit up and de...

Page 251: ...See Right side cover removal on page 4 80 5 Remove the ADF unit See ADF unit removal on page 4 88 6 Raise the flatbed unit to the up position 7 Remove the controller board shield See Controller board...

Page 252: ...90 7014 xxx 10 Remove the e clip A from the flatbed hinge rod 11 While holding the front of the flatbed with one hand pull the flatbed hinge rod out 12 Lift and remove the flatbed unit from the MFP B...

Page 253: ...e the left side cover See Left side cover removal on page 4 33 4 Remove the right side cover See Right side cover removal on page 4 80 5 Lift the flatbed and ADF assemblies to the up position 6 Remove...

Page 254: ...LSU laser diode cable from the controller board 12 Thread the LSU diode cabe the cover interlock cable the stairway cables and the controller board power supply cable through the side of the printer...

Page 255: ...Repair information 4 93 7014 xxx 13 Disconnect LSU HSYNC extension cable at the connector in the middle of the cable...

Page 256: ...4 94 7014 xxx 14 Remove the three screws A from the left rear frame assembly A A A...

Page 257: ...Repair information 4 95 7014 xxx 15 Remove the three screws B from the right rear frame assembly B B B...

Page 258: ...he screw C securing the left flatbed stop to the top of the print engine frame 17 Remove the screw D securing the right flatbed stop to the top of the print engine frame 18 Lower the flatbed and ADF t...

Page 259: ...xx 19 Remove the side screw E securing the left flatbed stop to the print engine frame 20 Remove the side screw F securing the right flatbed stop to the print engine frame 21 Lift and remove the scann...

Page 260: ...14 xxx ADF separator pad 1 Remove the ADF separator roll See ADF separator roll assembly on page 4 99 2 Pinch the two tabs on each side of the pad inward 3 Tilt the pad up and lift it out of the ADF a...

Page 261: ...Repair information 4 99 7014 xxx ADF separator roll assembly 1 Lift the locking lever A 2 Slightly lift the separator roll assembly and pull it out of the mount B on the opposite side A B...

Page 262: ...y to the up position 2 Release the kickstand from the left rear frame assembly by depressing the tab holding the kickstand in place 3 Remove the e clip A securing the kickstand rod to the flatbed 4 Sl...

Page 263: ...removal 1 Disconnect the output LED cable from the controller board 2 Remove the controller board cage See Controller board cage on page 4 14 3 Press the tab A securing the lens to the tub assembly 4...

Page 264: ...eld See Controller board shield on page 4 11 4 Lift the flatbed cover and unsnap the three tabs A securing the ADF rear cover to the ADF 5 Remove the rear ADF cover 6 Disconnect the ADF cable B and tw...

Page 265: ...cable from the MFP Left scanner cover removal 1 Lift the ADF to the up position 2 Remove the two screws A securing the left scanner cover to the flatbed unit 3 Lift and carefully pull the left scanne...

Page 266: ...ner cover removal 1 Lift the ADF to the up position 2 Remove the two screws A securing the right scanner cover to the flatbed unit 3 Lift and carefully pull the right scanner cover up and away from th...

Page 267: ...te This information is also available in the X 46x series user guide Lifting the Scanner to the up position 1 Turn the two rear frame assembly locks counter clockwise to the unlock position 2 Lift the...

Page 268: ...on the card 3 Locate the standoff location on the controller board Note If an optional printer hard disk is currently installed then the printer hard disk must first be removed See Printer hard disk...

Page 269: ...all the ISP onto the plastic tee Note Make sure the ISP card is properly aligned with the rear of the contoller board cage 7 Press down on the ISP to seat it in the tee 8 Insert the thumbscrew Note Do...

Page 270: ...ISP to the controller board cage 10 Tighten the thumbscrew from step 8 11 Insert the cable s ISP connector into the ISP connector on the controller board Note If a printer hard disk was previously at...

Page 271: ...Repair information 4 109 7014 xxx Printer hard disk removal 1 Unplug the printer hard disk interface cable from the system board 2 Remove the screws holding the printer hard disk in place...

Page 272: ...printer hard disk mounting bracket to the printer hard disk if the drive is going to be installed on top of an ISP Printer hard disk installation on an ISP 1 Access the controller board See Lifting th...

Page 273: ...ws attaching the mounting bracket 5 Place the hard disk on top of the ISP making sure the standoff on the hard drive line up with the holes on the ISP 6 Gently press down on the hard drive until it lo...

Page 274: ...teps 1 2 and 3 from above before doing the rest of the installation 1 Align the printer hard disk standoffs with the holes on the system board 2 Press the hard disk down until it locks into place 3 At...

Page 275: ...7014 xxx 4 Connect the hard disk interface cable to the connector on the controller board Fax card installation 1 Access the controller board 2 Unpack the fax card 3 Remove the fax card cover on the c...

Page 276: ...4 114 7014 xxx 4 Insert the fax card into the controller board cage 5 Tighten the two screws to secure it to the controller board cage...

Page 277: ...Repair information 4 115 7014 xxx 6 Insert the fax card interface cable into the system board connector 7 Lower and lock the scanner assembly...

Page 278: ...4 116 7014 xxx...

Page 279: ...and connections Locations Front view Callout number Item name 1 Front door release button 2 E Task display Operator panel 3 ADF unit 4 Output bin cave 5 Output bin extension 6 Standard input tray 7 M...

Page 280: ...Service Manual 7014 xxx Rear view Callout number Item name 1 Scanner locks 2 Kensington lock 3 Ethernet port 4 Host USB port 5 Fax 6 Fax 7 Rear door 8 Power switch 9 Power 10 Rear USB 11 ISP Options c...

Page 281: ...B C 9 0 C Upper end feed rolls C D 59 8 D Input sensor D E 44 9 E Transfer roll E F 112 7 F Fuser F G 21 4 G Fuser exit rolls G H 114 8 H Fuser exit sensor H I 7 5 I Exit rolls I J 17 0 J Exit sensor...

Page 282: ...ervice Manual 7014 xxx Main boards Lexmark X46x series controller board J6 J6 J11 1 1 1 J26 J27 1 1 J16 1 J3 1 J3 1 J28 J13 1 J12 J17 1 1 J5 1 J4 1 J1 J8 1 J25 1 J7 1 J2 1 J35 1 J37 1 J34 J33 1 J10 J9...

Page 283: ...Locations and connections 5 5 7014 xxx Lexmark X46x series engine board 1 1 J500 J501 J502 J503 1 1 1 J4 1 J13 J504 1 J23 1 J24 J50 1 J25 J34 J27 1 1 1 J28 1 J10 1 J14 J12 1 1 J35 1 J17 1 J36 1 1...

Page 284: ...ent Comments J8 1 3 5 7 9 11 14 Signals Modem Controller Board 10 5 V dc 12 13 3 3 V dc 2 4 6 8 Ground J16 10 12 14 5V ISP Controller Board 1 4 7 Ground J7 1 5V Cave light Controller board 4 Ground J9...

Page 285: ...SB port Controller Board J23 1 1 1 V dc 5 V dc Manual feed sensor Engine Board 2 5 V dc 3 Ground J24 1 24 V dc MPF clutch Engine Board 2 24 V dc 0 V dc J25 1 24 V dc Manual feed solenoid Engine Board...

Page 286: ...Board 17 19 24V dc 10 12 14 16 18 Ground J30 3 4 14V AFE CCD Ribbon Controller Board 6 7 5V 1 5 13 15 18 21 24 27 30 31 36 GND J28 1 V12_A FB Motor Controller Board 2 V12_A 3 V12_B 4 V12_B J17 14 5V...

Page 287: ...ot then lubricate only when parts are replaced or as needed not on a scheduled basis Use of lubricants other than those specified can cause premature failure Some unauthorized lubricants may chemicall...

Page 288: ...tion is recommended every 120 000 pages Note The kit includes Fuser P N 40X5346 Tray 1 ACM feed tires P N 40X5451 Transfer roll P N 40X5364 40X5402 ADF Maintenance kit 40X5807 ADF separator roll 40X75...

Page 289: ...he machine or product Units FRU refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not...

Page 290: ...7 2 Service Manual 7014 xxx Assembly 1 Covers 3 11 7 13 5 16 9 15 2 10 6 17 4 12 8 14 1 17 18...

Page 291: ...22 1 1 Right side cover 7 40X5379 1 1 Front door cover 8 40X5359 1 1 Nameplate cover 9 40X5806 1 1 Lower AIO access assembly 10 40X5778 1 1 Front access door cover 11 40X5823 1 1 Left side cover 12 40...

Page 292: ...7 4 Service Manual 7014 xxx Assembly 2 Imaging 3 11 7 13 5 16 9 15 2 10 6 4 12 8 14 1...

Page 293: ...8 1 1 Right scanner cover 9 40X5836 1 1 Operator panel button assembly 10 40X5810 1 1 UICC Cable Operator panel cable 11 40X5831 1 1 Operator panel USB cable 12 40X5826 1 1 Scanner front cover 13 40X5...

Page 294: ...7 6 Service Manual 7014 xxx Assembly 3 Tray assemblies 3 2 1 5 4...

Page 295: ...onal 250 sheet tray new asm 1 40X5399 1 1 Optional 550 sheet tray new asm 2 40X5394 1 1 250 sheet Tray 2 assembly new asm 2 40X5395 1 1 550 sheet Tray 2 assembly new asm 3 40X2855 1 4 Tray 2 wear stri...

Page 296: ...7 8 Service Manual 7014 xxx Assembly 4 Electronics 2 1 10 11 12 7 13 9 6 14 2 5 8 3 4 16 15 17...

Page 297: ...y 100 V 6 40X5365 1 1 Duplex and media sensor assembly 7 40X5360 1 1 Access door open sensor assembly 8 40X5392 1 1 Cooling fan screws included 9 40X5830 1 1 Engine board 10 40X5385 1 1 Toner low sens...

Page 298: ...7 10 Service Manual 7014 xxx Assembly 5 Frame 7 1 2 5 6 7 12 8 See instruction sheet in the FRU 9 10 11 3 4 3...

Page 299: ...duplex assembly 6 40X5453 1 1 Media ACM drive assembly 7 40X5451 2 2 Paper feed ACM tires 7 40X5440 1 2 Tray 2 paper feed tires 8 40X5358 1 1 MPF tray assembly 9 40X5383 1 1 Upper front frame assembl...

Page 300: ...40X5704 1 1 256MB flash NS 40X1367 1 1 Parallel cable packaged 3 m NS 40X1368 1 1 USB cable packaged 2 m NS 40X4822 1 1 80 GB Hard Disk Drive NS 40X5057 1 1 80 GB Hard Disk Drive TAA NS 40X5038 1 1 W...

Page 301: ...1 Power cord 6 foot straight Israel NS 40X0274 1 1 Power cord 6 foot straight Switzerland NS 40X0276 1 1 Power cord 6 foot straight South Africa NS 40X0287 1 1 Power cord 6 foot straight Traditional...

Page 302: ...7 14 Service Manual 7014 xxx...

Page 303: ...3 25 Quick Test 3 24 Sensor Test 3 25 Top Margin 3 25 EP SETUP Charge Roll 3 32 EP Defaults 3 31 Fuser Page Count 3 31 Fuser Temp 3 31 Gap Adjust 3 32 Print Contrast 3 32 Transfer 3 32 Warm Up Time 3...

Page 304: ...nes 1 6 recycled 1 7 unacceptable media 1 6 menus accessing service menus 3 1 messages service error codes 2 26 user attendance messages 2 13 Model Name 3 29 models diagrams 5 1 5 2 trays available 1...

Page 305: ...anner fax copy 840xx error check 2 55 ADF cover open 2 59 ADF duplex service check 2 62 ADF feed errors 2 60 ADF paper am 2 60 black page or blank page 2 57 CCD service check 2 57 escalating a fax iss...

Page 306: ...I 4 Service Manual 7014 xxx...

Page 307: ...wear strips 550 sheet tray only 7 7 40X4819 RS 232 Serial adapter 7 12 40X4821 N 8110 V 34 Fax 7 12 40X4822 80 GB Hard Disk Drive 7 12 40X4823 Parallel 1284 B thick adapter 7 12 40X4826 N8120 Gigabit...

Page 308: ...ushion 7 5 40X5805 Controller board fan 7 9 40X5807 ADF maintenance kit 6 2 7 5 40X5810 UICC Cable Operator panel cable 7 5 40X5813 Kickstand support 7 5 40X5816 LSU hsync extension cable 7 9 40X5817...

Page 309: ...Part number index I 7 7014 xxx 56P0558 RJ11 Cable w Toroids 7 12 7377732 Relocation Kit 7 12...

Page 310: ...I 8 Service Manual 7014 xxx...

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