Lexmark MX-C357F User Manual Download Page 176

Page: 176 / 208

Repeating defects

Contact your

dealer

Conﬁdential and other held documents do not print

Action

Yes

Step 1

From the control panel, check if the documents appear in the
Held Jobs list.

Note:

If the documents are not listed, then print the

documents using the Print and Hold options.

Print the documents.

Are the documents printed?

The problem is
solved.

Go to step 2.

Step 2

The print job may contain a formatting error or invalid data.

•

Delete the print job, and then send it again.

•

For PDF ﬁles, generate a new ﬁle, and then print the
documents.

Are the documents printed?

The problem is
solved.

Go to step 3.

Step 3

If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.

Open the Printing Preferences dialog.

From the Print and Hold tab, click

Use Print and Hold

, and then

click

Keep duplicate documents

From the Conﬁdential Print section, enter a PIN.

Print the documents.

Are the documents printed?

The problem is
solved.

Go to step 4.

Step 4

Delete some held jobs to free up printer memory.

Print the documents.

Are the documents printed?

The problem is
solved.

Contact your

dealer

Troubleshooting

176

Summary of Contents for MX-C357F

Page 1: ...DIGITAL FULL COLOR MULTIFUNCTIONAL SYSTEM MX C357F User s Guide May 2020 Machine type s 7529 Model s 496 ...

Page 2: ...sing the home screen applications 15 Using the home screen 15 Customizing the home screen 16 Setting up Scan Center 16 Setting up Card Copy 16 Using Shortcut Center 17 Managing bookmarks 17 Creating bookmarks 17 Creating folders 17 Managing contacts 18 Adding contacts 18 Adding groups 18 Editing contacts or groups 19 Deleting contacts or groups 19 Loading paper and specialty media 20 Setting the p...

Page 3: ...ng a copy 36 Copying photos 36 Copying on letterhead 36 Copying on both sides of the paper 37 Reducing or enlarging copies 37 Collating copies 37 Placing separator sheets between copies 37 Copying multiple pages onto a single sheet 38 Creating a copy shortcut 38 E mailing 39 Conﬁguring the SMTP server for e mail 39 Sending an e mail 39 Creating an e mail shortcut 39 Faxing 41 Setting up the printe...

Page 4: ...rinter menus 52 Menu map 52 Device 53 Print 63 Paper 72 Copy 75 Fax 78 E mail 83 FTP 89 USB Drive 94 Network Ports 99 Security 112 Reports 119 Help 121 Troubleshooting 121 Printing the Menu Settings Page 121 Securing the printer 122 Locating the security slot 122 Erasing printer memory 122 Erasing printer hard disk memory 123 Encrypting the printer hard disk 123 Restoring factory default settings ...

Page 5: ...cations 141 Paper jam in trays 142 Paper jam in door A 142 Paper jam in the standard bin 148 Paper jam in the multipurpose feeder 151 Paper jam in the manual feeder 152 Paper jam in door C 152 Troubleshooting 154 Network connection problems 154 Hardware options problems 156 Issues with supplies 156 Paper feed problems 157 Printing problems 161 Color quality problems 181 Faxing problems 184 Scannin...

Page 6: ...ufacturer s authorized replacement CAUTION POTENTIAL INJURY Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Do not use this product with an inline ...

Page 7: ...g 44 lb then it may require two or more people to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separate ﬂoor standing opt...

Page 8: ...ted and approved to meet strict global safety standards with the use of speciﬁc manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the p...

Page 9: ...se this product near water or wet locations Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a ﬂat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airﬂow of air conditioners heaters or ventilators Free from direct sunlight and h...

Page 10: ...ure to prevent instability causing possible injury For more information on supported conﬁgurations contact the place where you purchased the printer CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed You can conﬁgure your printer by adding an optional 650 sheet duo tray or a 550 sheet tray 1 Automatic document feede...

Page 11: ...r cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY To reduce the risk of ﬁre use only a 26 AWG or larger telecommunications RJ 11 cord when ...

Page 12: ...perly grounded electrical outlet 3 USB port Attach a keyboard or any compatible option Note This port is available only in some printer models 4 USB printer port Connect the printer to a computer 5 Ethernet port Connect the printer to a network Installing the printer software 1 Obtain a copy of the software installer package From our website From the place where you purchased the printer 2 Run the...

Page 13: ...te mode 5 Clear all or Reset button Reset the default settings of a function such as copying faxing or scanning 6 Stop or Cancel button Stop the current printer task 7 Start button Start a job depending on which mode is selected 8 Pause button Place a dial pause in a fax number 9 Backspace button Move the cursor backward and delete a character in an input ﬁeld 10 Indicator light Check the printer ...

Page 14: ...The printer requires user intervention Power button light Printer status Off The printer is off ready or processing data Solid amber The printer is in Sleep mode Blinking amber The printer is in Hibernate mode Using the control panel 14 ...

Page 15: ...ter warning or error message whenever the printer requires intervention to continue processing View more information on the printer warning or message and on how to clear it Note You can also access this setting by touching the top section of the home screen 7 USB Drive Print photos and documents from a ﬂash drive Scan photos and documents to a ﬂash drive 8 Job Queue Show all the current print job...

Page 16: ... For more information see the documentation that came with the solution 3 Apply the changes Setting up Card Copy 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable...

Page 17: ...HTTPS type the URL that you want to bookmark For HTTPS make sure to use the host name instead of the IP address For example type myWebsite com sample pdf instead of typing 123 123 123 123 sample pdf Make sure that the host name also matches the Common Name CN value in the server certiﬁcate For more information on obtaining the CN value in the server certiﬁcate see the help information for your web...

Page 18: ...of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Address Book 3 From the Contacts section add a contact Note You can assign the contact to one or more groups 4 If necessary specify a login method to allow application access 5 Apply the changes Adding groups 1 Open a web browser and then type t...

Page 19: ...Contact Groups section click a group name and then edit the information 4 Apply the changes Deleting contacts or groups 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily ...

Page 20: ...s Paper Media Conﬁguration Universal Setup For non touch screen printer models press to navigate through the settings 2 Conﬁgure the settings Loading trays CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Remove the tray Note To avoid paper jams do not remove trays while the printer is busy 2 Adjust the guides t...

Page 21: ...t the paper Notes Load letterhead faceup with the header toward the front of the tray for one sided printing Load letterhead facedown with the header toward the back of the tray for two sided printing Do not slide paper into the tray To avoid paper jams make sure that the stack height is below the maximum paper ﬁll indicator Loading paper and specialty media 21 ...

Page 22: ...ntrol panel to match the paper loaded Loading the multipurpose feeder 1 Open the multipurpose feeder Note The multipurpose feeder is available only in some printer models 2 Adjust the guide to match the size of the paper that you are loading Loading paper and specialty media 22 ...

Page 23: ...rhead with the printable side faceup and the top edge entering the printer last for two sided printing Load envelopes with the ﬂap side up and against the right side of the paper guide Warning Potential Damage Do not use envelopes with stamps clasps snaps windows coated linings or self stick adhesives 5 From the control panel set the paper size and paper type to match the paper loaded Loading pape...

Page 24: ...ng Load letterhead with the printable side faceup and the top edge entering the printer last for two sided printing Load envelope with the ﬂap side up and against the right side of the paper guide 3 Feed the paper until its leading edge gets pulled in Warning Potential Damage To avoid paper jams do not force paper into the manual feeder Linking trays 1 Open a web browser and then type the printer ...

Page 25: ...paper type for the trays that you are linking 4 Save the settings 5 Click Settings Device Maintenance Conﬁguration Menu Tray Conﬁguration 6 Set Tray Linking to Automatic 7 Save the settings To unlink trays make sure that no trays have the same paper size and paper type settings Warning Potential Damage The temperature of the fuser varies according to the speciﬁed paper type To avoid printing issue...

Page 26: ...nal 550 sheet tray Two sided printing 550 sheet tray Multipurpose feeder A4 210 x 297 mm 8 27 x 11 7 in A51 2 148 x 210 mm 5 83 x 8 27 in X A6 105 x 148 mm 4 13 x 5 83 in X X X JIS B5 182 x 257 mm 7 17 x 10 1 in X Letter 215 9 x 279 4 mm 8 5 x 11 in Legal 215 9 x 355 6 mm 8 5 x 14 in 1 Load this paper size into tray 1 and the manual feeder with the long edge entering the printer ﬁrst 2 Load this p...

Page 27: ... Universal3 4 148 x 210 mm to 215 9 x 355 6 mm 5 83 x 8 27 in to 8 5 x 14 in X Universal3 4 210 x 250 mm to 215 9 x 355 6 mm 8 27 x 11 0 in to 8 5 x 14 in 1 Load this paper size into tray 1 and the manual feeder with the long edge entering the printer ﬁrst 2 Load this paper size into tray 2 tray 3 and the multipurpose feeder with the short edge entering the printer ﬁrst 3 When Universal is selecte...

Page 28: ...paper size into tray 1 and the manual feeder with the long edge entering the printer ﬁrst 2 Load this paper size into tray 2 tray 3 and the multipurpose feeder with the short edge entering the printer ﬁrst 3 When Universal is selected the page is formatted for 215 9 x 355 6 mm 8 5 x 14 in unless the size is speciﬁed by the software application 4 Load narrow paper with the short edge entering the p...

Page 29: ...se feeder supports different paper sizes types and weights Labels envelopes and card stock always print at 25 pages per minute The ADF supports 52 120 g m2 14 32 lb bond paper Paper type and weight Standard 250 sheet tray Manual feeder Optional 650 sheet duo tray Optional 550 sheet tray Two sided printing 550 sheet tray Multipurpose feeder Light paper1 60 74 9 g m2 grain long 16 19 9 lb bond Plain...

Page 30: ...bond 3 Vinyl Labels2 131 g m2 35 lb bond X Envelopes4 5 60 105 g m2 16 28 lb bond X X X 1 Paper less than 75 g m2 20 lb must be printed with Paper Type set to Light Paper Failure to do so may cause excessive curl which can lead to feeding errors especially in more humid environments 2 Labels and other specialty media are supported for occasional use and must be tested for acceptability 3 Paper lab...

Page 31: ...ud Print plugin is downloaded from the Google PlayTM store and is enabled in the mobile device 1 From your AndroidTM mobile device open a document or select a document from your ﬁle manager 2 Tap Print 3 Select a printer and then tap Printing from a mobile device using AirPrint The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an Ai...

Page 32: ...ce launch a compatible application or select a document from your ﬁle manager 2 Depending on your mobile device do one of the following Tap Print Tap Print Tap Print 3 Select a printer and then adjust the settings if necessary 4 Print the document Printing from a ﬂash drive 1 Insert the ﬂash drive Notes If you insert the ﬂash drive when an error message appears then the printer ignores the ﬂash dr...

Page 33: ...ﬂash drives and ﬁle types Flash drives Notes The printer supports high speed USB ﬂash drives with full speed standard USB ﬂash drives must support the File Allocation Table FAT system Many ﬂash drives are tested and approved for use with the printer For more information contact the place where you purchased the printer File types Documents PDF version 1 7 or earlier HTML XPS Microsoft ﬁle formats ...

Page 34: ...inting Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining copies Note Verify jobs print one copy to check if it is satisfactory before printing the remaining copies Reserve Job Expiration Set the expiration time that the printer stores print jobs Note Reserve held jobs are automatically deleted after printing Require All Jobs to be Held Set t...

Page 35: ... print job conﬁgure the settings Print For other print jobs navigate to Held jobs select your user name select the print job conﬁgure the settings Print Printing a font sample list 1 From the control panel navigate to Settings Reports Print Print Fonts For non touch screen printer models press to navigate through the settings 2 Select a font sample Printing 35 ...

Page 36: ...te to Copy Settings Content Content Type Photo For non touch screen printer models press to navigate through the settings 3 From the Content Source menu select the setting that best matches the original photo 4 Copy the document Copying on letterhead 1 Load an original document into the ADF tray or on the scanner glass 2 From the control panel navigate to Copy Copy From select the size of the orig...

Page 37: ...creen printer models press to navigate through the settings Note Changing the size of the original document or output after setting Scale restores the scale value to Auto 3 Copy the document Collating copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the control panel navigate to Copy Settings Collate On 1 2 1 2 1 2 3 Copy the document Placing separator sheets bet...

Page 38: ...ortcut Note You may need administrative rights to create a shortcut 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Shortcuts ...

Page 39: ...3 From the E mail Setup section conﬁgure the settings 4 Click Save Sending an e mail 1 Load an original document into the ADF tray or on the scanner glass 2 From the control panel select E mail and then enter the needed information Note You can also enter the recipient using the address book or shortcut number 3 If necessary conﬁgure the output ﬁle type settings 4 Send the e mail Creating an e mai...

Page 40: ...3 From the Shortcut Type menu select E mail and then conﬁgure the settings 4 Apply the changes E mailing 40 ...

Page 41: ...l Damage Do not touch cables or the printer in the area shown while actively sending or receiving a fax Conﬁguring the SMTP server for fax Note In some printer models this setting can be conﬁgured only from the Embedded Web Server From the control panel 1 From the control panel navigate to Settings Fax Fax Server Setup Fax Server E mail Settings 2 Conﬁgure the settings Note To use the SMTP server ...

Page 42: ...ng up fax using a standard telephone line CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not use the fax feature during a lightning storm CAUTION POTENTIAL INJURY To reduce the ris...

Page 43: ...tically Auto Answer On or manually Auto Answer Off If you want to receive faxes automatically then set the printer to pick up on a speciﬁed number of rings Setup 2 Printer is sharing the line with an answering machine Note If you subscribe to a distinctive ring service then make sure that you set the correct ring pattern for the printer Otherwise the printer does not receive faxes even if you have...

Page 44: ...ing machine For example if the answering machine picks up calls after four rings then set the printer Rings to Answer setting to six Setting up fax in countries or regions with different telephone wall jacks and plugs CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone du...

Page 45: ...tries or regions is RJ11 If the wall jack or equipment in your facility is not compatible with this type of connection then use a telephone adapter An adapter for your country or region may not come with your printer and you may need to purchase it separately There may be an adapter plug installed in the telephone port of the printer Do not remove the adapter plug from the telephone port of the pr...

Page 46: ...ecting the printer to a wall jack in Germany The German wall jack has two kinds of ports The N ports are for fax machines modems and answering machines The F port is for telephones Connect the printer to any of the N ports 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the cable to the RJ11 adapter and then connect the adapter to an N port 3 If ...

Page 47: ...ess to navigate through the settings 2 Conﬁgure the settings Conﬁguring daylight saving time 1 From the control panel navigate to Settings Device Preferences Date and Time Conﬁgure For non touch screen printer models press to navigate through the settings 2 From the Time Zone menu select UTC user Custom 3 Conﬁgure the settings Sending a fax Using the control panel 1 Load the original document into...

Page 48: ...he printer IP address in the address ﬁeld Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Shortcuts Add Shortcut 3 From the Shortcut Type menu select Fax and then conﬁgure the settings 4 Apply the changes...

Page 49: ...junk faxes 1 From the control panel navigate to Settings Fax Fax Setup Fax Receive Settings Admin Controls For non touch screen printer models press to navigate through the settings 2 Set Block No Name Fax to On Holding faxes 1 From the control panel navigate to Settings Fax Fax Setup Fax Receive Settings Holding Faxes For non touch screen printer models press to navigate through the settings 2 Se...

Page 50: ...nd then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Shortcuts Add Shortcut 3 From the Shortcut Type menu select FTP and then conﬁgure the settin...

Page 51: ...touch the ﬂash drive or the printer in the area shown while actively printing reading or writing from the memory device Sending scanned documents to a computer 1 Load an original document into the ADF tray or on the scanner glass 2 From the control panel navigate to Scan Proﬁles Scan to Computer For non touch screen printer models press to navigate through the settings 3 Select the scan proﬁle whe...

Page 52: ...x Defaults E mail E mail Setup E mail Defaults Web Link Setup FTP FTP Defaults USB Drive Flash Drive Scan Flash Drive Print Network Ports Network Overview Wireless Ethernet TCP IP SNMP IPSec 802 1x LPD Conﬁguration HTTP FTP Settings ThinPrint USB Google Cloud Print Wi Fi Direct Security Login Methods Schedule USB Devices Security Audit Log Login Restrictions Conﬁdential Print Setup Disk Encryption...

Page 53: ...yboard Keyboard Type List of languages Select a language as a keyboard type Notes All the Keyboard Type values may not appear or may require special hardware to appear This menu item appears only in some printer models Displayed information Display Text 1 IP Address Display Text 2 Date Time Custom Text 1 Custom Text 2 Specify the information to appear on the home screen Note Custom Text 1 and Cust...

Page 54: ...r background removal is allowed Allow Custom Job scans On Off Scan multiple jobs to one ﬁle Note This menu setting appears only when a hard disk is installed One Page Flatbed Scanning On Off Set copies from the scanner glass to only one page at a time Audio Feedback Button Feedback On Off Enable audio feedback for button presses panel interactions paper loaded prompts and error notiﬁcations Note T...

Page 55: ...cation type when accessing the VNC client server VNC Password Specify the password to connect to the VNC client server Note This menu item appears only if Authentication Type is set to Standard Authentication Note An asterisk next to a value indicates the factory default setting Notiﬁcations Menu item Description Error Lighting Off On Set the indicator light to come on when a printer error occurs ...

Page 56: ...settings of the printer Error Prevention Jam Assist On Auto Continue On Auto Reboot Auto Reboot Reboot always Max Auto Reboots 2 Auto Reboot Window 720 seconds Display Short Paper Error Auto clear Page Protect Off Set the printer to ﬂush blank pages or pages with partial prints automatically after a jammed page has been cleared Let the printer continue processing or printing a job automatically af...

Page 57: ...thernet connection exists Schedule Power Modes Schedules Add New Schedule Schedule the printer when to enter Sleep or Hibernate mode Note An asterisk next to a value indicates the factory default setting Accessibility Menu item Description Duplicate Key Strike Interval 0 5 seconds 0 Set the interval during which the printer ignores duplicate key presses on an attached keyboard Key Repeat Initial D...

Page 58: ...rove its compatibility with a personal computer Note This menu item appears only in some printer models USB Scan to Local On Off Set whether the USB device driver enumerates as a USB Simple device single interface or as a USB Composite device multiple interfaces Note This menu item appears only in some printer models USB Conﬁguration USB Speed Full Auto Set the USB port to run at full speed and di...

Page 59: ...heck Statistics Print reports about printer menu settings status and event logs Printer Emulations PPDS Emulation Off On Set the printer to recognize and use the PPDS data stream Printer Emulations PS Emulation Off On Set the printer to recognize and use the PS data stream Printer Emulations Emulator Security Page Timeout 0 60 60 Set the page timeout during emulation Printer Emulations Emulator Se...

Page 60: ... value is 24 then all fonts sized 24 points or less use the high frequency screens Device Operations Quiet Mode Off On Set the printer to operate in Quiet Mode Note Enabling this setting slows down the printer performance Device Operations Safe Mode Off On Set the printer to operate in a special mode in which it attempts to continue offering as much functionality as possible despite known issues F...

Page 61: ...o put down the correct amount of toner to maintain color consistency Toner patch sensor setup Full calibration Run the full color calibration Toner patch sensor setup Print TPS information page Print a diagnostic page that contains information on toner patch sensor calibration Scanner Conﬁguration Scanner Manual Registration Print Quick Test Print a Quick Test target page Note Make sure that the m...

Page 62: ...tem Description Out of Service Erase Memory Last Sanitized Hard Disk Last Sanitized Show information on when the printer memory or hard disk was last sanitized Note Hard Disk Last Sanitized appears only when a hard disk is installed Out of Service Erase Sanitize all information on nonvolatile memory Erase all printer and network settings Erase all apps and app settings Erase all shortcuts and shor...

Page 63: ...ximum length is 63 characters Contact Personalize the printer name The maximum length is 63 characters Export Conﬁguration File to USB Export the conﬁguration ﬁle to a ﬂash drive Export Compressed Logs to USB Export the compressed log ﬁles to a ﬂash drive Print Layout Menu item Description Sides 1 Sided 2 Sided Specify whether to print on one side or both sides of the paper Flip Style Long Edge Sh...

Page 64: ...side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper Pages per Side Ordering Horizontal Reverse Horizontal Vertical Reverse Vertical Specify the positioning of multiple page images when using the Pages per Side menu Pages per Side Orientation Auto Landscape Portrait Specify the orientation of multiple page images when using the Pages per Side menu Pag...

Page 65: ...imaging kit always runs while printing whether color or black pages are being printed Download Target RAM Disk Specify where to save all permanent resources such as fonts and macros that have been downloaded to the printer Note This menu item appears only when a printer hard disk is installed Resource Save Off On Determine what the printer does with downloaded resources such as fonts and macros wh...

Page 66: ...phics and images Note When set to On this setting overrides the value of the Toner Darkness setting RGB Brightness 6 to 6 0 Adjust the brightness contrast and saturation for color output Note This setting does not affect ﬁles where CMYK color speciﬁcations are used RGB Contrast 0 to 5 0 RGB Saturation 0 to 5 0 Note An asterisk next to a value indicates the factory default setting Advanced Imaging ...

Page 67: ...pot colors Note An asterisk next to a value indicates the factory default setting Job Accounting Note This menu appears only when a printer hard disk is installed Menu item Description Job Accounting Off On Set the printer to create a log of the print jobs that it receives Accounting Log Frequency Daily Weekly Monthly Specify how often the printer creates a log ﬁle Log Action at End of Frequency N...

Page 68: ...ter responds when disk usage reaches the maximum limit 100MB URL to Post Log Specify where the printer posts job accounting logs E mail Address to Send Logs Specify the e mail address to which the printer sends job accounting logs Log File Preﬁx Specify the preﬁx for the log ﬁle name Note The current host name deﬁned in the TCP IP menu is used as the default log ﬁle preﬁx Note An asterisk next to ...

Page 69: ... in 4800 CQ use half the value Lock PS Startup Mode Off On Disable the SysStart ﬁle Image Smoothing Off On Enhance the contrast and sharpness of low resolution images Note This setting has no effect on images with a resolution of 300 dpi or higher Font Priority Resident Flash Disk Establish the font search order Notes Resident sets the printer to search its memory for the requested font before sea...

Page 70: ...e page Lines per Page 1 255 Specify the number of lines of text for each page printed through the PCL data stream Notes This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page 60 is the U S factory default setting 64 is the international factory default setting PCL5 Minimum Line Width 1 30 2 Set the initial mi...

Page 71: ...o a value indicates the factory default setting HTML Menu item Description Font Name Times Set the font to use when printing HTML documents Font Size 1 255 12 Set the font size to use when printing HTML documents Scale 1 400 100 Scale HTML documents for printing Orientation Portrait Landscape Set the page orientation for HTML documents Margin Size 8 255 mm 19 Set the page margin for HTML documents...

Page 72: ...pecify the orientation of text and graphics on the page Note An asterisk next to a value indicates the factory default setting Paper Tray Conﬁguration Menu item Description Default Source Tray x 1 Multipurpose Feeder Manual Paper Manual Envelope Set the paper source for all print jobs Note Multipurpose Feeder only appears when Conﬁgure MP is set to Cassette Paper Size Type Tray x Multipurpose Feed...

Page 73: ...actory default setting Media Conﬁguration Universal Setup Menu item Description Units of Measure Inches Millimeters Specify the unit of measurement for the universal paper Note Inches is the U S factory default setting Millimeters is the international factory default setting Portrait Width 3 14 17 inches 8 50 76 359 91 mm 216 Set the portrait width of the universal paper Portrait Height 3 14 17 in...

Page 74: ...ortrait Landscape 2 scans per side Off On Assign a scan size name and conﬁgure the scan settings Media Types Menu item Description Plain Card Stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough Cotton Custom Type X Specify the texture weight and orientation of the paper Understanding the printer menus 74 ...

Page 75: ...scanning behavior based on the original document Separator Sheets None Between Copies Between Jobs Between Pages Specify whether to insert blank separator sheets when printing Separator Sheet Source Tray x 1 Multipurpose Feeder Specify the paper source for the separator sheet Color Off On Auto Set the printer to generate color output from a scan job Pages per Side Off 2 Portrait pages 4 Portrait p...

Page 76: ...he paper source for the copy job Temperature 4 to 4 0 Specify whether to generate a cooler or warmer output Darkness 1 to 9 5 Adjust the darkness of the scanned image Number of Copies 1 9999 1 Specify the number of copies Header Footer Left Header Middle Header Right Header Left Footer Middle Footer Right Footer Specify the header or footer information on the scanned image Overlay Conﬁdential Copy...

Page 77: ...ckground Detection Content based Level 0 Remove the background color or image noise from the original document Notes Content based removes the background color from the original document Fixed removes image noise from a photo Auto Center Off On Align the content at the center of the page Mirror Image Off On Create a mirror image of the original document Negative Image Off On Create a negative imag...

Page 78: ...tem appears only when a hard disk is installed Allow Save as Shortcut Off On Save copy settings as a shortcut Sample copy Off On Print a sample copy to check the quality before printing the remaining copies Note This menu item appears only when a hard disk is installed Note An asterisk next to a value indicates the factory default setting Fax Fax Defaults Fax Mode Menu item Description Fax Mode Fa...

Page 79: ...mory Use Equal Cancel Faxes Allow Fax Number Masking Off Digits to Mask Enable Line Connected Detection On Optimize Fax Compatibility Fax Transport Analog Conﬁgure the general fax settings Note An asterisk next to a value indicates the factory default setting Understanding the printer menus 79 ...

Page 80: ...an Edge to Edge Off Sharpness 3 Temperature 0 Admin Controls Automatic Redial 5 Redial Frequency 3 minutes Enable ECM On Enable Fax Scans On Driver to Fax Off Allow Save as Shortcut On Max Speed 33600 Custom Job Scanning Off Scan Preview Off Enable Color Fax Scans Off by Default Auto Convert Color Faxes to Mono Faxes On Conﬁrm Fax Number Off Dial Preﬁx Dialing Preﬁx Rules Conﬁgure the fax send set...

Page 81: ...orwarding Print Max Speed 33600 Conﬁgure the fax receive settings Fax Cover Page Fax Cover Page Off by Default Include To ﬁeld Off Include From ﬁeld Off Include Message Field Off Include Logo Off Include Footer x Conﬁgure the fax cover page settings Fax Log Settings Transmission Log Frequency Always Transmission Log Action Print On E mail Off Receive Error Log Print Never Auto Print Logs On Log Pa...

Page 82: ...ttings Use E mail SMTP Server Off Primary SMTP Gateway Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout 30 seconds Reply Address Use SSL TLS Disabled Required Trusted Certiﬁcate On SMTP Server Authentication No authentication required Device Initiated E mail None User Initiated E mail None Use Active Directory Device Credentials Off Device Userid Device Pas...

Page 83: ... Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server Secondary SMTP Gateway Port 1 65535 25 Enter the server port number of your secondary or backup SMTP server SMTP Timeout 5 30 seconds 30 Set the time before the printer times out if the SMTP server does not respond Reply Address Specify a reply address in the e mail Always use SMTP default Reply...

Page 84: ...f On Specify whether credentials are required for user initiated e mail Device Userid Specify the user ID and password to connect to the SMTP server Device Password Kerberos 5 REALM Specify the realm for the Kerberos 5 authentication protocol NTLM Domain Specify the domain name for the NTLM security protocol Note An asterisk next to a value indicates the factory default setting E mail Defaults Men...

Page 85: ...s installed Content Type Text Text Photo Photo Graphics Improve the output result based on the content type of the original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the content source of the original document Color Black and White Gray Color Auto Set the printer to capture ﬁle content in color or i...

Page 86: ...h color to drop during scanning and adjust the dropout setting for that color Auto Color Detect Color Sensitivity 5 Area Sensitivity 5 E mail Bit Depth 1 bit Conﬁgure the auto color detection setting JPEG Quality Best for content 5 95 Set the JPEG quality of the scanned image Contrast Best for content 0 5 Specify the contrast for the scanned image Background Removal Background Detection Content ba...

Page 87: ...tory default setting Admin Controls Menu item Description Max E mail Size 0 65535 0 Set the allowable ﬁle size for each e mail Size Error Message Specify an error message that the printer sends when an e mail exceeds its allowable ﬁle size Note You can type up to 1024 characters Limit Destinations Limit sending of e mail only to the speciﬁed list of domain name Note Use a comma to separate each do...

Page 88: ...ify the paper source for printing e mail logs Custom Job Scanning Off On Set the printer to scan the ﬁrst set of original documents using the speciﬁed settings and then scan the next set with the same or different settings Note This menu item appears only when a hard disk is installed Scan Preview Off On Show a scan preview of the original document Note This menu item appears only when a hard disk...

Page 89: ...TXT txt RTF rtf DOCX docx Specify the ﬁle format for the scanned image Note The menu items may vary depending on your printer model Global OCR Settings Recognized Languages Auto Rotate Despeckle Auto Contrast Enhance Conﬁgure the settings for optical character recognition OCR Note This menu appears only if you have purchased and installed an OCR solution Note An asterisk next to a value indicates ...

Page 90: ... original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the source of the original document Color Black and White Gray Color Auto Specify the color when scanning an image Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Set the resolution of the scanned image Note An asterisk next to a value in...

Page 91: ...e scanned image Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance 4 to 4 0 Adjust the amount of toner used for each color in scan output Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0 255 128 Default Green Threshold 0 255 128 Default Blue Threshold 0 255 128 Specify which color to drop during scannin...

Page 92: ...to Content based If you want to remove image noise from a photo then set Background Detection to Fixed Mirror Image Off On Create a mirror image of the original document Negative Image Off On Create a negative image of the original document Shadow Detail 4 to 4 0 Adjust the amount of shadow detail visible on a scanned image Scan Edge to Edge Off On Allow edge to edge scanning of the original docum...

Page 93: ...can transmission Log Paper Source Tray x 1 Multipurpose Feeder Specify the paper source for printing FTP logs FTP Bit Depth 1 bit 8 bit Enable the Text Photo mode to have smaller ﬁle sizes by using 1 bit image Note This menu item appears only when Color is set to Gray Custom Job Scanning Off On Turn on scanning of custom jobs by default Note This menu item appears only when a hard disk is installe...

Page 94: ...ttings for optical character recognition OCR Note This menu appears only if you have purchased and installed an OCR solution PDF Settings PDF Version 1 3 1 4 1 5 1 6 1 7 Archival Version A 1a A 1b Secure Off On Archival PDF A Off On Set the PDF format for the scanned image Content Type Text Text Photo Graphics Photo Improve the output result based on the content of the original document Note An as...

Page 95: ...he scanned image Orientation Portrait Landscape Specify the orientation of text and graphics on the page Original Size List of paper sizes Set the paper size of the original document Notes Letter is the U S factory default setting A4 is the international factory default setting This menu item may vary depending on your printer model Sides Off Long edge Short edge Specify the page orientation of te...

Page 96: ...ontent 5 95 Set the quality of a JPEG format image Notes 5 reduces the ﬁle size but lessens the image quality 90 provides the best image quality but produces a large ﬁle size Contrast Best for content 0 1 2 3 4 5 Specify the contrast of the output Background Removal Background Detection Content based Fixed Level 4 to 4 0 Adjust the amount of background visible on a scanned image Note If you want t...

Page 97: ...Menu item Description Text Default 5 95 75 Set the quality of text on a scanned image Text Photo Default 5 95 75 Set the quality of text or photo on a scanned image Photo Default 5 95 75 Set the quality of a photo on a scanned image Use Multi Page TIFF On Off Choose between single and multiple page TIFF ﬁles TIFF Compression LZW JPEG Set the compression for TIFF ﬁles Scan Bit Depth 1 bit 8 bit Ena...

Page 98: ...cked in sequence particularly when printing multiple copies of the job Sides 1 Sided 2 Sided Specify whether to print on one side or both sides of the paper Flip Style Long Edge Short Edge Determine which side of the paper is bound when performing two sided printing Pages per Side Off 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages pe...

Page 99: ...lank pages in a print job Note An asterisk next to a value indicates the factory default setting Network Ports Network Overview Menu item Description Active Adapter Auto Standard Network Wireless Specify the type of the network connection Note Wireless is available only in printers connected to a wireless network Network Status Show the connectivity status of the printer network Display Network St...

Page 100: ...ct to a network Enable LLDP Off On Enable Link Layer Discovery Protocol LLDP in the printer Note An asterisk next to a value indicates the factory default setting Wireless Note This menu is available only in printers connected to a Wi Fi network or printers that have a wireless network adapter Menu item Description Setup On Printer Panel Choose Network Add Wi Fi Network Network Name Network Mode I...

Page 101: ...ndard for the Wi Fi network Note 802 11a b g n ac 2 4GHz 5GHz and 802 11a n ac 5GHz only appear when a Wi Fi option is installed Wireless Security Mode Disabled WEP WPA2 WPA Personal WPA2 Personal 802 1x RADIUS Set the security mode for connecting the printer to Wi Fi devices Note 802 1x RADIUS can be conﬁgured only from the Embedded Web Server WEP Authentication Mode Auto Open Shared Set the type...

Page 102: ...Pv6 Addresses All IPv6 Router Addresses Enable and conﬁgure IPv6 settings in the printer Network Address UAA LAA View the network addresses PCL SmartSwitch Off On Set the printer to switch automatically to PCL emulation when a print job requires it regardless of the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer ...

Page 103: ...ter Addresses Conﬁgure the IPv6 settings Network Address UAA LAA Specify the network address PCL SmartSwitch Off On Set the printer to switch automatically to PCL emulation when a print job requires it regardless of the default printer language Note When this setting is disabled the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu PS SmartSwit...

Page 104: ...Domain Name Set the domain name Allow DHCP BOOTP to update NTP server On Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer Zero Conﬁguration Name Specify a service name for the zero conﬁguration network Enable Auto IP Off On Assign an IP address automatically DNS Server Address Specify the current Domain Name System DNS server address Backup DNS Address Specify the bac...

Page 105: ...e not in the list MTU 256 1500 Ethernet 1500 Specify a maximum transmission unit MTU parameter for the TCP connections Raw Print Port 1 65535 9100 Specify a raw port number for printers connected on a network Outbound Traffic Maximum Speed Off On Set the maximum transfer rate of the printer Note When enabled the option for this setting is 100 1000000 Kilobits second Enable TLSv1 0 Off On Enable th...

Page 106: ...D5 SHA1 Minimum Authentication Level No Authentication No Privacy Authentication No Privacy Authentication Privacy Privacy Algorithm DES AES 128 Conﬁgure SNMP version 3 to install and update the printer security Note An asterisk next to a value indicates the factory default setting IPSec Note This menu appears only in network printers or printers that are attached to print servers Menu item Descri...

Page 107: ...when Base Conﬁguration is set to Compatibility IKE SA Lifetime Hours 1 2 4 8 24 Specify the IKE SA expiry period Note This menu item appears only when Base Conﬁguration is set to Secure IPSec SA Lifetime Hours 1 2 4 8 24 Specify the IPSec SA expiry period Note This menu item appears only when Base Conﬁguration is set to Secure IPSec Device Certiﬁcate Specify an IPSec certiﬁcate Pre Shared Key Auth...

Page 108: ...LPD Trailer Page Off On Print a trailer page for all LPD print jobs Note A trailer page is the last page of a print job LPD Carriage Return Conversion Off On Enable carriage return conversion Note Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line Note An asterisk next to a value indicates the factory default setting HT...

Page 109: ... ThinPrint environment Packet Size kbytes 0 64000 0 Set the packet size for data transmission Note An asterisk next to a value indicates the factory default setting USB Menu item Description PCL SmartSwitch Off On Set the printer to switch to PCL emulation when a print job received through a USB port requires it regardless of the default printer language Note When this setting is disabled the prin...

Page 110: ...em Description Restrict external network access Off On Restrict access to network sites External network address Specify the network addresses with restricted access E mail address for notiﬁcation Specify an e mail address to send a notiﬁcation of logged events Ping frequency 1 300 10 Specify the network query interval in seconds Subject Specify the subject and message of the notiﬁcation e mail Me...

Page 111: ...y when a direct Wi Fi network is the active network Menu item Description SSID Specify the service set identiﬁer SSID of the Wi Fi network Preferred Channel Number Auto 1 11 6 Show the PSK on the Network Setup Page Set PSK Set the preshared key PSK to authenticate and validate users on a Wi Fi connection Show PSK on Setup Page Off On Show the PSK on the Network Setup Page Group Owner IP Address Sp...

Page 112: ...r Dropout E mail Function Fax Function FTP Function Release Held Faxes Held Jobs Access Use Proﬁles Cancel Jobs at the Device Change Language Internet Printing Protocol IPP Initiate Scans Remotely B W Print Color Print Network Folder Print Network Folder Color Print Network Folder Scan Hard Disk Print Hard Disk Color Print Hard Disk Scan Control access to the printer functions Note Some menu items...

Page 113: ...ice Erase Control access to the printer management options Apps New Apps Card Copy Scan Center Scan Center Custom x Forms and Favorites Control access to printer applications Local Accounts Menu item Description Manage Groups Permissions Add Group Import Access Controls Function Access Administrative Menus Device Management Apps All Users Import Access Controls Function Access Administrative Menus...

Page 114: ... to the front USB port Security Audit Log Menu item Description Enable Audit Off On Record the events in the secure audit log and remote syslog Enable Remote Syslog Off On Send audit logs to a remote server Remote Syslog Server Specify the remote syslog server Remote Syslog Port 1 65535 514 Specify the remote syslog port Remote Syslog Method Normal UDP Stunnel Specify a syslog method to transmit l...

Page 115: ...Use 3 local3 20 Local Use 4 local4 21 Local Use 5 local5 22 Local Use 6 local6 23 Local Use 7 local7 Specify a facility code that the printer uses when sending log events to a remote server Severity of Events to Log 0 Emergency 1 Alert 2 Critical 3 Error 4 Warning 5 Notice 6 Informational 7 Debug Specify the priority level cutoff for logging messages and events Remote Syslog Non Logged Events Off ...

Page 116: ...istrator when the log ﬁlls its allotted memory Full Alert Level 1 99 90 E mail Log Exported Alert Off On Send e mail notiﬁcation to the administrator when a log is exported E mail Log Settings Changed Alert Off On Send e mail notiﬁcation to the administrator when Enable Audit is set Log Line Endings LF n CR r CRLF r n Specify how the log ﬁle terminates the end of each line Digitally Sign Exports O...

Page 117: ...mit is reached the print jobs for that user name and PIN are deleted Conﬁdential Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for conﬁdential print jobs Notes If this menu item is changed while conﬁdential print jobs reside in the printer memory or hard disk then the expiration time for those print jobs does not change to the new default value If the printer is turned ...

Page 118: ...dicates the factory default setting Disk Encryption Note This menu appears only when a hard disk is installed Menu item Description Status Enabled Disabled Enable disk encryption Start encryption Erase Temporary Data Files Menu item Description Stored in onboard memory Off On Delete all ﬁles stored on the printer memory Stored on hard disk 1 Pass Erase 3 Pass Erase 7 Pass Erase Delete all ﬁles sto...

Page 119: ...e printing Default Print Permission Login Set the default login for Print Permission Security Reset Jumper Enable Guest access No Effect Specify the effect of using the security reset jumper Notes The jumper is located beside a lock icon on the controller board Enable Guest access provides full access control to users who are not logged in No Effect means that the reset has no effect on the printe...

Page 120: ...ry Print the resources that are stored in the ﬂash drive or hard disk Note This menu item appears only when a ﬂash drive or hard disk is installed Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer Fax Shortcuts Copy Shortcuts E mail Shortcuts FTP Shortcuts Network Folder Shortcuts Fax Menu item Description Fax Job Log Print a repor...

Page 121: ...n about sending an e mail and conﬁguring the settings Fax Guide Provides information about sending a fax and conﬁguring the settings Information Guide Provides information about the printer Media Guide Provides information about loading paper and specialty media Moving Guide Provides information about moving locating or shipping the printer Print Quality Guide Provides information about solving pr...

Page 122: ...or buffered data in your printer turn off the printer To erase non volatile memory or individual settings device and network settings security settings and embedded solutions do the following 1 From the control panel navigate to Settings Device Maintenance Out of Service Erase Sanitize all information on nonvolatile memory For non touch screen printer models press to navigate through the settings ...

Page 123: ...cryption 1 From the control panel navigate to Settings Security Disk Encryption Start encryption For non touch screen printer models press to navigate through the settings 2 Follow the instructions on the display Notes To avoid loss of data do not turn off the printer during the encryption process This process can take from several minutes to more than an hour making the printer unavailable for ot...

Page 124: ...from complex print jobs form data and font data Erase the content of any installed printer memory in the following circumstances The printer is decommissioned The printer hard disk is replaced The printer is moved to a different department or location The printer is serviced by someone from outside your organization The printer is removed from your premises for service The printer is sold to anoth...

Page 125: ...e alerts are turned off Adjusting the default headphone volume Note The headphone jack is available only in some printer models 1 From the control panel navigate to Settings Device Accessibility 2 Adjust Headphone Volume Note The volume resets to the default value after the session is logged out or when the printer wakes from Sleep or Hibernate mode Conﬁguring the fax speaker settings Note This fe...

Page 126: ...d 1 From the control panel navigate to Settings Network Ports Wireless Wi Fi Protected Setup Start Push Button Method 2 Follow the instructions on the display Using the personal identiﬁcation number PIN method 1 From the control panel navigate to Settings Network Ports Wireless Wi Fi Protected Setup Start PIN Method 2 Copy the eight digit WPS PIN 3 Open a Web browser and then type the IP address o...

Page 127: ...power cord from the electrical outlet and disconnect all cables from the printer before proceeding Notes Perform this task after every few months Damage to the printer caused by improper handling is not covered by the printer warranty 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint ...

Page 128: ...Cleaning the scanner 1 Open the scanner cover 2 Using a damp soft lint free cloth wipe the following areas ADF glass ADF glass pad Maintaining the printer 128 ...

Page 129: ... Scanner glass Scanner glass pad 3 Close the scanner cover If your printer has another ADF glass inside door C then continue with the following steps 4 Open door C Maintaining the printer 129 ...

Page 130: ...rinter Note All life estimates for printer supplies assume printing on letter or A4 size plain paper Checking the status of parts and supplies 1 From the control panel navigate to Settings Reports Device Device Statistics For non touch screen printer models press to navigate through the settings 2 From the Supply Information section of the pages printed check the status of parts and supplies Maint...

Page 131: ...onﬁguring supply notiﬁcations 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Notiﬁcations 3 From the ...

Page 132: ...2 Remove the used toner cartridge 3 Unpack the new toner cartridge Maintaining the printer 132 ...

Page 133: ...Replacing the waste toner bottle 1 Open door B Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 133 ...

Page 134: ...2 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 134 ...

Page 135: ... Remove the right side cover 4 Remove the used waste toner bottle Note To avoid spilling the toner place the bottle in an upright position 5 Unpack the new waste toner bottle Maintaining the printer 135 ...

Page 136: ...6 Insert the new waste toner bottle 7 Insert the right side cover Maintaining the printer 136 ...

Page 137: ...TION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separate ﬂoor standing optional trays or output options attached to it then disconnect them be...

Page 138: ... is not covered by the printer warranty Shipping the printer When shipping the printer use the original packaging or contact the place where you purchased the printer Saving energy and paper Conﬁguring the power save mode settings Sleep mode 1 From the control panel navigate to Settings Device Power Management Timeouts Sleep Mode For non touch screen printer models press to navigate through the se...

Page 139: ...hrough the settings 2 In the Screen Brightness menu adjust the setting Conserving supplies Print on both sides of the paper Note Two sided printing is the default setting in the print driver Print multiple pages on a single sheet of paper Use the preview feature to see how the document looks like before printing it Print one copy of the document to check its content and format for accuracy Maintai...

Page 140: ...e stack height is below the maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wri...

Page 141: ... Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer ﬂushes blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Jam location 1 Automatic document feeder ADF 2 Standard bin 3 Door A 4 T...

Page 142: ...and then open door B until it clicks into place CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Clearing jams 142 ...

Page 143: ...2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 143 ...

Page 144: ...inter might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Clearing jams 144 ...

Page 145: ...2 Open the fuser access door and then remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 145 ...

Page 146: ...inter might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Clearing jams 146 ...

Page 147: ...2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Close door A Clearing jams 147 ...

Page 148: ...ostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Note Make sure that all paper fragments are removed 2 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 148 ...

Page 149: ...3 Open the fuser access door and then remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 149 ...

Page 150: ...4 Close doors A and B Clearing jams 150 ...

Page 151: ...se feeder is available only in some printer models 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Flex fan and align the paper edges before loading 4 Reload paper Clearing jams 151 ...

Page 152: ...ents are removed 3 Insert the tray Paper jam in door C 1 Remove all original documents from the ADF tray 2 Open door C Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Clearing jams 152 ...

Page 153: ...3 Remove the jammed paper Note Make sure that all paper fragments are removed 4 Close door C Clearing jams 153 ...

Page 154: ... Internet Explorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported browser Step 4 Check if the network connection is working Is the network connection working Go to step 5 Contact your administrator Step 5 Make sure that the cable connections to the printe...

Page 155: ...ed into the correct port Go to step 3 Insert the ﬂash drive into the correct port Step 3 Check if the ﬂash drive is supported For more information see Supported ﬂash drives and ﬁle types on page 33 Is the ﬂash drive supported Go to step 4 Insert a supported ﬂash drive Step 4 a Check if the USB port is enabled For more information see Enabling the USB port on page 155 b Remove and then insert the ﬂ...

Page 156: ...our dealer Unformatted ﬂash detected Try one or more of the following From the control panel select Continue to stop the defragmentation and continue printing Format the ﬂash memory Note If the error message remains then the ﬂash memory may be defective and needs to be replaced To replace the ﬂash memory contact your dealer Issues with supplies Replace cartridge printer region mismatch Install the...

Page 157: ... third party supply or part from your printer and install a genuine supply or part from the printer manufacturer Scanner maintenance required use ADF Kit The printer is scheduled for maintenance Contact customer support or your service representative and then report the message Paper feed problems Envelope seals when printing Action Yes No Step 1 a Use an envelope that has been stored in a dry env...

Page 158: ...document that you are trying to print open the Print dialog and then select Collate b Print the document Is the document collated correctly The problem is solved Go to step 3 Step 3 a Reduce the number of pages to print b Print the document Are the pages collated correctly The problem is solved Contact your dealer Paper curl Action Yes No Step 1 a Adjust the guides in the tray to the correct posit...

Page 159: ...rint on the other side of the paper a Remove paper ﬂip it over and then reload paper b Print the document Is the paper curled Go to step 4 The problem is solved Step 4 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the paper curled Contact your dealer The problem is solved ...

Page 160: ... Contact your dealer Paper frequently jams Action Yes No Step 1 a Remove the tray b Check if paper is loaded correctly Notes Make sure that the paper guides are positioned correctly Make sure that the stack height is below the maximum paper ﬁll indicator Make sure to print on recommended paper size and type c Insert the tray d Print the document Do paper jams occur frequently Go to step 2 The prob...

Page 161: ...jams occur frequently Contact your dealer The problem is solved Printing problems Print quality is poor Blank or white pages Contact your dealer Dark print Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Troubleshooting 1...

Page 162: ...eferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print too dark Go to step 4 The problem is solved Step 4 Check if the paper has texture or rough ﬁnishes Are you printing on textured or rough paper Go to step 5 Go t...

Page 163: ...epending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Do ghost images appear on prints Go to step 3 The problem is solved Step 3 a Perform Color Adjus...

Page 164: ...ng Color Adjust b Print the document Does gray or colored background appear on prints Contact your dealer The problem is solved Incorrect margins Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Adju...

Page 165: ...e control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust b Print the document Is the print light Go to step 2 The problem is solved Step 2 a Depending on your operating sys...

Page 166: ...Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print light Go to step 5 The problem is solved Step 5 Check if paper has texture or rough ﬁnishes Are you printing on textured or rough paper Go to step 6 Go to step 7 Step 6 a Replace textured or rough paper with plain paper b Print the document Is the print light Go to step 7 The problem is solved Step 7 a Load paper fr...

Page 167: ...Go to step 2 Contact your dealer Step 2 a From the control panel navigate to Settings Paper Tray Conﬁguration Paper Size Type b Check if the paper size and paper type settings match the paper loaded Note Make sure that paper does not have texture or rough ﬁnishes Do the settings match Go to step 4 Go to step 3 Step 3 a Depending on your operating system specify the paper size and paper type from t...

Page 168: ...gate through the settings Action Yes No Step 1 a Adjust the paper guides in the tray to the correct position for the paper loaded b Print the document Is the print crooked or skewed Go to step 2 The problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the...

Page 169: ...s in the tray to the correct position for the paper loaded b Print the document Are text or images cut off Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper size from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper...

Page 170: ...change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Does toner easily rub off Go to step 2 The problem is solved Step 2 a Check if the paper weight is supported Note If paper weight is not supported then load a supported one b Print the document Does toner easily rub off Go to step 3 The problem is solved Step 3 a Load p...

Page 171: ...izontal dark lines keep appearing on the prints then see the Repeating defects topic Action Yes No Step 1 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print ...

Page 172: ...Print the document Do dark lines appear on prints Contact your dealer s The problem is solved Vertical dark lines Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Troubleshooting 172 ...

Page 173: ...lines or streaks appear on prints Go to step 2 Go to step 3 Step 2 Using a damp soft lint free cloth wipe the following areas ADF glass pad A and ADF glass B ADF glass pad A and ADF glass B in door C Do vertical dark lines or streaks appear on prints Go to step 3 The problem is solved Troubleshooting 173 ...

Page 174: ...ep 4 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Print the document Do vertical dark lines or streaks appear on prints Contact your dealer The problem is solved Horizontal white lines Notes Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troublesho...

Page 175: ...hooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration P...

Page 176: ...ain For PDF ﬁles generate a new ﬁle and then print the documents Are the documents printed The problem is solved Go to step 3 Step 3 If you are printing from the Internet then the printer may be reading the multiple job titles as duplicates a Open the Printing Preferences dialog b From the Print and Hold tab click Use Print and Hold and then click Keep duplicate documents c From the Conﬁdential Pr...

Page 177: ... touch screen printer models press to navigate through the settings b Print the document Is the printer printing slow Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the print resolution from the Printing Preferences or Print dialog b Set the resolution to 4800 CQ c Print the document Is the printer printing slow Go to step 4 The problem is solved Step 4 a Fr...

Page 178: ...dia Texture and Media Weight match the paper being loaded From the control panel navigate to Settings Paper Media Conﬁguration Media Types Note Rough paper texture and heavy paper weight may print more slowly b Print the document Is the printer printing slow Go to step 7 The problem is solved Step 7 Remove held jobs Is the printer printing slow Go to step 8 The problem is solved Step 8 a Make sure...

Page 179: ... Go to step 3 Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer b Print the document Is the document printed The problem is solved Go to step 4 Step 4 a Turn off the printer wait for about 10 seconds and then turn on the printer b Print the document Is the docu...

Page 180: ...set the breaker Go to step 3 Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer Step 4 Check if the printer is in Sleep or Hibernate mode Is the printer in Sleep or Hibernate mode Press the power button to wake the printer Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted to the correct ports Are the cables inserted to th...

Page 181: ...ize Type For non touch screen printer models press to navigate through the settings b Make sure that the settings match the paper loaded c Print the document Is the document printed on the correct paper The problem is solved Go to step 3 Step 3 a Check if the trays are linked For more information see Linking trays on page 24 b Print the document Is the document printed from the correct tray The pr...

Page 182: ... color correction to approximate the Speciﬁcations for Web Offset Publishing SWOP color output Euro CMYK Applies color correction to approximate Euroscale color output Vivid CMYK Increases the color saturation of the US CMYK color correction setting Off FAQ about color printing What is RGB color RGB color is a method of describing colors by indicating the amount of red green or blue used to produc...

Page 183: ...I match a particular color such as a corporate logo From the printer Quality menu nine types of Color Samples sets are available These sets are also available from the Color Samples page of the Embedded Web Server Selecting any sample set generates multiple page prints consisting of hundreds of colored boxes Each box contains a CMYK or RGB combination depending on the table selected The observed c...

Page 184: ...aging Color Balance For non touch screen printer models press to navigate through the settings b Adjust the settings c Print the document Does the print appear tinted Contact your dealer The problem is solved Faxing problems Cannot send or receive faxes Action Yes No Step 1 Resolve any error messages that appear on the display Can you send or receive a fax The problem is solved Go to step 2 Step 2...

Page 185: ...egrated Services for Digital Network ISDN telephone service then connect to an analog telephone port of an ISDN terminal adapter For more information contact your ISDN provider If you are using DSL then connect to a DSL ﬁlter or router that supports analog use For more information contact your DSL provider If you are using a private branch exchange PBX telephone service then make sure that you are...

Page 186: ...if the shortcut number is set for the telephone number that you want to dial Dial the telephone number manually Can you send faxes The problem is solved Contact your dealer Can send but not receive faxes Action Yes No Step 1 Make sure that the paper source is not empty Can you receive faxes The problem is solved Go to step 2 Step 2 Check the ring count delay settings From the control panel navigat...

Page 187: ... is poor on page 161 Is the fax print quality satisfactory The problem is solved Go to step 2 Step 2 Decrease the incoming fax transmission speed a From the control panel navigate to Settings Fax Fax Setup Fax Receive Settings Admin Controls For non touch screen printer models press to navigate through the settings b In the Max Speed menu select a lower transmission speed Is the fax print quality ...

Page 188: ...ly The problem is solved Go to step 2 Step 2 a Match the paper size setting and the paper loaded in the tray b Copy the document or photo Is the document or photo copied correctly The problem is solved Contact your dealer Poor copy quality Action Yes No Step 1 a Clean the scanner glass and the ADF glass with a damp soft lint free cloth If your printer has a second ADF glass inside the ADF then als...

Page 189: ...eck the ﬁle that you want to scan a Make sure that the ﬁle name is not already used in the destination folder b Make sure that the document or photo you want to scan is not open in another application c Resend the scan job Is the scan job successful The problem is solved Go to step 3 Step 3 a Make sure that the Append time stamp or the Overwrite existing ﬁle check box is selected in the destinatio...

Page 190: ... solved Go to step 2 Step 2 a Check if the printer is turned on b Resolve any error messages that appear on the display c Copy or scan the document Is the scanner responding The problem is solved Go to step 3 Step 3 a Turn off the printer wait for about 10 seconds and then turn the printer on b Copy or scan the document Is the scanner responding The problem is solved Contact your dealer Adjusting ...

Page 191: ... 4 Select Front ADF Registration or Rear ADF Registration Notes To align Front ADF Registration place the test page faceup short edge ﬁrst into the ADF To align Rear ADF Registration place the test page facedown short edge ﬁrst into the ADF 5 From the Copy Quick Test menu select Start 6 Compare the Copy Quick Test page with the original document Note If the margins of the test page are different f...

Page 192: ...nges will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time GOVERNMENT END USERS The Software Program and any related documentation are Commercial Items as that term is deﬁned in 48 C F R 2 101 Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as a...

Page 193: ...rmance with ISO 9296 Note Some modes may not apply to your product 1 meter average sound pressure dBA Printing One sided 52 Two sided mono 52 Two sided color 53 Scanning Mono 55 Color 49 Copying Mono 56 Color 53 Ready 15 Waste from Electrical and Electronic Equipment WEEE directive The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European...

Page 194: ...l and recycling options Static sensitivity notice This symbol identiﬁes static sensitive parts Do not touch the areas near these symbols without ﬁrst touching a metal surface in an area away from the symbol To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies touch any exposed metal frame of the printer before accessing ...

Page 195: ...not considered to be hazardous The printer contains internally a Class IIIb 3b AlGaInP laser that is nominally 15 milliwatts operating in the wavelength region of 650 670 nanometers and enclosed in a non serviceable printhead assembly The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or pre...

Page 196: ... of the product Setting the Sleep Mode Timeout to a high value maintains a fast response but uses more energy Hibernate Mode This product is designed with an ultra low power operating mode called Hibernate mode When operating in Hibernate Mode all other systems and devices are powered down safely The Hibernate mode can be entered in any of the following methods Using the Hibernate Timeout Using th...

Page 197: ...irements adopted by the Administrative Council for Terminal Attachments ACTA On the back of this equipment is a label that contains among other information a product identiﬁer in the format US AAAEQ TXXXX If requested this number must be provided to your telephone company This equipment uses the RJ 11C Universal Service Order Code USOC jack A plug and jack used to connect this equipment to the pre...

Page 198: ...age clearly contains in a margin at the top or bottom of each transmitted page or on the ﬁrst page of the transmission the date and time it is sent and an identiﬁcation of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other ...

Page 199: ...pulse dialing on this device is unsuitable for use on the Telecom network in New Zealand For correct operation the total of all the Ringer Equivalence Numbers RENs of all parallel devices connected to the same telephone line may not exceed 5 The REN of this device is located on the label This device uses an RJ 11C modular connector Contact your point of purchase if a BT adapter is required The par...

Page 200: ...eless models If in doubt as to whether your model is a wireless model go to our website Modular component notice Wireless models contain one of the following modular components Regulatory Type Model LEX M07 001 FCC ID IYLLEXM07001 IC 2376A LEXM07001 To determine which modular components are installed in your particular product refer to the labeling on your actual product Exposure to radio frequenc...

Page 201: ...rmation applies to all 7529 081 7529 230 7529 238 7529 436 and 7529 496 printer models Federal Communications Commission FCC compliance information statement This product has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 thi...

Page 202: ...cted to Director of Lexmark Technology Services Lexmark International Inc 740 West New Circle Road Lexington KY 40550 Telephone 859 232 2000 E mail regulatory lexmark com Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Standard ICES 003 Avis de conformité aux normes de l industrie du Canada Cet appareil numér...

Page 203: ...uipment A declaration of conformity to the requirements of the Directives is available upon request from Lexmark International Technology Hungária Kft 8 Lechner Ödön fasor Millennium Tower III 1095 Budapest HUNGARY This product satisﬁes the Class B limits of EN 55022 and EN55032 and safety requirements of EN 60950 1 or EN 62368 1 Notices 203 ...

Page 204: ...otiﬁcations 131 conﬁguring the settings fax speaker 125 conﬁguring the SMTP server 39 41 conﬁguring Universal paper 20 connecting the mobile device to the printer wireless network 126 connecting the printer to a wireless network 126 connecting to a distinctive ring service 47 connecting to a wireless network using PIN method 126 using Push Button method 126 conserving supplies 139 contacting your ...

Page 205: ...date and time 47 viewing a fax log 49 FCC notices 200 ﬂash drive printing from 32 scanning to 50 font sample list printing 35 forwarding fax 49 FTP address creating a shortcut 50 FTP server scanning to using the control panel 50 fuser maintenance kit ordering 131 G Google Cloud Print using 31 groups adding 18 deleting 19 editing 19 H held faxes 49 held jobs 34 printing 34 Hibernate mode conﬁguring...

Page 206: ...user maintenance kit 131 ordering a black and color imaging kit 131 ordering a black imaging kit 131 ordering a waste toner bottle 131 ordering supplies imaging kit 131 toner cartridge 131 waste toner bottle 131 P paper jam clearing standard bin 148 paper jam in door A 142 paper jam in the automatic document feeder 152 paper jam in the multipurpose feeder 151 paper jam in the standard bin 148 pape...

Page 207: ...ating print defects 176 Replace cartridge printer region mismatch 156 replacing supplies toner cartridge 131 waste toner bottle 133 reserve print jobs printing 34 restoring factory default settings 123 RJ11 adapter 44 S safety information 7 8 saving paper 38 Scan Center setting up 16 scan job not successful 189 Scan to Computer setting up 51 scan troubleshooting cannot scan from a computer 187 par...

Page 208: ...on prints 163 gray or colored background 164 horizontal dark lines 171 horizontal white lines 174 light print 165 missing colors 167 mottled print and dots 167 paper curl 158 print appears tinted 184 repeating print defects 176 skewed print 168 solid color or black images 169 uneven print density 171 vertical dark lines 172 vertical white lines 175 white pages 161 troubleshooting scan partial copi...

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Lexmark MX-C357F, User Manual

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