Konica Minolta BIZHUB C10 User Manual Download Page 172

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Introduction

158

Introduction

This chapter provides information to aid you in resolving machine problems
you may encounter, or at least guide you to the proper sources for help.

Preventing Media Misfeeds

page 159

Understanding the Media Path

page 160

Clearing Media Misfeeds

page 160

Solving Problems with Media Misfeeds

page 175

Solving Other Problems

page 178

Solving Problems with Printing Quality

page 184

Status, Error, and Service Messages

page 191

Summary of Contents for BIZHUB C10

Page 1: ...bizhub C10 Printer Copier Scanner User s Guide 4556 9607 00A ...

Page 2: ...t nor transferred to any other media or language without written permission of KONICA MINOLTA BUSINESS TECHNOLOGIES INC Notice KONICA MINOLTA BUSINESS TECHNOLOGIES INC reserves the right to make changes to this guide and to the equipment described herein without notice Consid erable effort has been made to ensure that this guide is free of inaccuracies and omissions However KONICA MINOLTA BUSINESS...

Page 3: ...under this Agreement to an assignee of all of Licensee s right and interest to such Software and Documentation Assignee provided you transfer to Assignee all copies of such Software and Documentation Assignee agrees to be bound by all of the terms and conditions of this Agreement 5 You agree not to modify adapt or translate the Software and Documentation 6 You agree that you will not attempt to al...

Page 4: ...are documentation as such terms are used in 48 C F R 12 212 Consis tent with 48 C F R 12 212 and 48 C F R 227 7202 1 through 227 7202 4 all U S Govern ment End Users acquire the Software with only those rights set forth herein 12 You agree that you will not export the Software in any form in violation of any applicable laws and regulations regarding export control of any countries ...

Page 5: ...Internal revenue stamps canceled or uncanceled z Passports z Immigration papers z Motor vehicle licenses and titles z House and property titles and deeds General z Identification cards badges or insignias z Copyrighted works without permission of the copyright owner In addition it is prohibited under any circumstances to copy domestic or foreign cur rencies or works of art without permission of th...

Page 6: ...sal instructions In the case of a new device being purchased the used one can also be given to our dealer for appropriate disposal Recycling of this product will help to conserve natural resources and prevent potential negative consequences for the environment and human health caused by inappropriate waste handling This product complies with RoHS 2002 95 EC directive ...

Page 7: ...e Requirements 2 Installation Precautions 2 Part Names 3 Front View 3 Rear View 4 Inside 4 Front View with Options 5 Rear View with Options 5 Drivers and Documentation CD ROM 6 Printer Drivers 6 Scanner Drivers 6 Applications CD ROM 7 Applications 7 Utility 8 System Requirements 8 ...

Page 8: ...7 PAPER SOURCE SETUP Menu 29 COPY SETTING Menu 30 FAX REGISTRATION Menu 31 TX SETTING Menu 31 RX SETTING Menu 32 COMM SETTING Menu 32 REPORTING Menu 32 USER SETTING Menu 33 DIRECT PRINT Menu 34 NETWORK SETTING Menu 35 E MAIL SETTING Menu 36 SCANNER SETTING Menu 37 3 Media Handling 39 Print Media 40 Specifications 40 Types 41 Plain Paper Recycled Paper 41 Thick Stock 42 Envelope 43 Labels 44 Letter...

Page 9: ...n the original glass 71 Loading a document into the ADF 72 4 Using the Printer Driver 73 Selecting Printer Driver Options Defaults for Windows 74 Uninstalling the Printer Driver for Windows 76 Windows XP Server 2003 Vista 76 Windows 2000 76 Displaying Printer Driver Settings 76 Windows XP Server 2003 76 Windows 2000 76 Windows Vista 76 Printer Driver Settings 78 Common Buttons 78 OK 78 Cancel 78 A...

Page 10: ...g Duplex Double Sided Copying 95 Duplex Double Sided Copying From the ADF 95 Duplex Double Sided Copying From the Original Glass 96 Setting Collated Copying 97 7 Using the Scanner 99 Making Basic Scans 100 Scanning via USB 100 Windows TWAIN Driver Settings 101 Original Size 101 Scan Type 101 Resolution 101 Scanning mode 101 Image size 101 Scan 101 About 101 Close 101 Preview Window 101 Clear 101 W...

Page 11: ...ok 111 Using the Search Function of the Phone Book 112 Changing the Scan Mode Settings 113 Changing the Scanned Image Size 114 Registering Recipients 115 About the E mail registration Function 115 One Touch Dialing 115 Programming a One Touch Dial Key 115 Changing Deleting One Touch Dial Information 116 Speed Dialing 117 Programming a Speed Dial Number 117 Changing Deleting Speed Dial Information ...

Page 12: ... Misfeed in the Machine 162 Clearing a Media Misfeed from the Duplex Option 172 Clearing a Media Misfeed from the ADF 173 Solving Problems with Media Misfeeds 175 Solving Other Problems 178 Solving Problems with Printing Quality 184 Status Error and Service Messages 191 Status Messages 191 Error Messages 192 Service Messages 199 11 Installing Accessories 201 Introduction 202 Duplex Option 203 Inst...

Page 13: ...Contents vii Inputting Example 216 Correcting Text and Input Precautions 217 Our Concern for Environmental Protection 218 What is an ENERGY STAR product 218 Index 219 ...

Page 14: ...Contents viii ...

Page 15: ...1 Introduction ...

Page 16: ...e to the recommended space requirements detailed below The options appear shaded in the above illustration Installation Precautions When this machine sets up on a desk make sure that the supports do not extend off the desk 528 mm 20 8 Front View Side View 138 mm 5 4 581 mm 22 9 902 mm 35 5 531 mm 20 9 233 mm 9 2 100mm 3 9 100 mm 3 9 768 mm 30 2 100mm 3 9 187mm 7 4 ...

Page 17: ...ntrol panel 3 Automatic Document Feeder ADF 3 a ADF feed cover 3 b Document guide 3 c Document feed tray 3 d Document output tray The ADF may appear as document cover in sta tus and error messages 4 Engine cover 5 Digital Camera Direct Photo Print port 6 Tray 1 Multipurpose tray 7 Front cover 8 Original glass 9 Original cover pad 10 Scanner unit 11 Scanner unit release lever 8 10 11 9 1 7 2 3 a 3 ...

Page 18: ...phone line jack 4 USB port 5 10Base T 100Base TX IEEE 802 3 Ethernet Interface port Inside 1 Fuser unit 2 Fuser separator levers 3 Transfer belt unit 4 Drum cartridge 5 Toner cartridge carousel con taining 4 toner cartridges C M Y and K 6 Scanner lock 7 Toner cartridge 1 2 3 4 5 3 1 4 5 2 2 6 4 7 ...

Page 19: ...Getting Acquainted with Your Machine 5 Front View with Options 1 Tray 2 Rear View with Options 1 Duplex option 1 1 ...

Page 20: ...000 Vista These drivers give you access to all of the printer features including finishing and advanced layout For details refer to Displaying Printer Driver Set tings on page 76 Windows XP Server 2003 Vista for 64bit Macintosh OS 10 2 8 or later Drivers Use Benefit TWAIN Driver for Windows XP Server 2003 2000 Vista These drivers enables you to set scanning functions such as the color setting and ...

Page 21: ...ial ing speed dialing and group dialing for faxes to be created and edited from the computer In addition the status of this machine can be checked For details refer to the bizhub C10 Reference Guide PaperPort SE This software is a document manage ment software package that helps you scan organize access share and manage both your paper and digital documents on your personal com puter For details r...

Page 22: ... patch Free hard disk space 256 MB or more RAM 128 MB or more CD ROM DVD drive Utility Use Benefit PageScope Web Connection With the web browser the status of printers can be checked and each setting can be changed For details refer to the bizhub C10 Reference Guide PageScope Net Care Printer management functions such as status monitoring and network set tings can be accessed For details refer to ...

Page 23: ...X IEEE 802 3 Ethernet interface port USB Revision 2 0 and USB Revision 1 1 compliant port The Ethernet cable and USB cable are not included with the machine For details of the Macintosh drivers refer to the bizhub C10 Reference Guide on the Drivers and Documentation CD ROM ...

Page 24: ...Getting Acquainted with Your Machine 10 ...

Page 25: ...2 Control Panel and Configuration Menu ...

Page 26: ...simile User s Guide 2 Error indicator Lights up when an error has occurred 3 Function key Press to specify tray settings duplex Double Sided printing settings and ID card copy settings The tray settings and duplex Double Sided printing settings cannot be specified if the optional media feed unit and duplex are not installed 2 4 6 7 10 11 14 15 17 15 16 18 19 20 13 21 22 23 1 3 5 12 8 9 ...

Page 27: ...isplays an error message when an error occurs For details on error messages refer to Status Error and Service Messages on page 191 7 Keypad Enters desired number of copies Enters fax num bers E mail addresses and names of recipients 8 Fax key Press to enter Fax mode The key lights up in green while the machine is in Scan mode For details refer to the bizhub C10 Facsimile User s Guide 9 Scan key Pr...

Page 28: ...ation menu Press to select the setting that is currently dis played 18 Cancel C key Press to cancel the setting that is currently dis played Press to clear the specified number of copies Press to return to the first screen of a menu item or to the main screen Press to cancel printing from the print screen 19 TC Change key Press to display the message for replacing the toner cartridge For details o...

Page 29: ...ying scanning and faxing Press to return the following to their default set tings Copy quality Copy density Zoom ratio Collate Number of copies Tray select Press to cancel the following functions 2in1 copy Duplex copy ID card copy Press to cancel toner replacing after the TC Change key is pressed No Name Function ...

Page 30: ...rs when 2in1 copying is set Appears when duplex Double Sided copying is set Appears when collated copying is set For details refer to Making Advanced Copies on page 92 4 Number of copies Indicates the number of copies 5 Copy density Indicates the copy density A appears when the following settings are speci fied The Quality key was pressed to select TEXT AUTO is selected while 1 MODE on the COPY SE...

Page 31: ...ize Indicates the media size that is selected Change the paper size from the PAPER SOURCE SETUP menu For details refer to PAPER SOURCE SETUP Menu on page 29 8 Status Displays messages such as when media is empty No Indication Description ...

Page 32: ...ay key then press the key while PC PRN is displayed The following screen appears To cancel printing press the Cancel C key when the print screen appears Press the Menu Select key to select YES No Indication Description 1 Status Displays messages indicating operations such as printing 2 Media tray media size Indicates the media tray and media size that is selected 1 2 ...

Page 33: ...f toner remaining To return to the main screen press the Cancel C key TOTAL PAGE The total number of pages for each of the following can be checked B W COPY This counter shows the total number of pages copied in black and white COLOR COPY This counter shows the total number of pages copied in color B W PRINT This counter shows the total number of pages printed in black and white COLOR PRINT This c...

Page 34: ...ls refer to the bizhub C10 Facsimile User s Guide ACTIVITY REPORT Prints the results of fax transmissions and receptions For details refer to the bizhub C10 Facsimile User s Guide MEMORY DATA LIST Prints the information for queued fax transmis sions For details refer to the bizhub C10 Fac simile User s Guide MEMORY IMAGE PRINT Prints the information and a reduced first page of queued fax transmiss...

Page 35: ...cking the Machine Status and Settings 21 CONFIGURATION PAGE Prints a rough estimate of the percentage of toner remaining and the settings information and status of this machine DEMO PAGE Prints a demo page ...

Page 36: ...ax mode refer to the bizhub C10 Facsimile User s Guide 1 Cannot be set if the optional Tray 2 is not installed 2 Cannot be set if the duplex option is not installed 1 TRAY SELECT Setting TRAY1 TRAY2 Select the tray For details refer to Selecting the Media Tray on page 91 2 DUPLEX Setting OFF LONG EDGE SHORT EDGE Select the setting for duplex Double Sided copying For details refer to Setting Duplex...

Page 37: ...u Press Menu Select key to enter the configuration menu Press the Cancel C key to return to the first screen of a menu item or to the main screen Main screen 1 AUTO PANEL RESET 2 ENERGY SAVE MODE 3 LCD CONTRAST 6 BUZZER VOLUME 7 INITIAL MODE 9 TONER NEAR EMPTY 10 AUTO CON TINUE MACHINE SETTING 8 TONER EMPTY STOP 4 LANGUAGE 5 LAMP OFF TIME 11 CALIBRATION 12 REMOTE MONI TOR ...

Page 38: ...ional Tray 2 is installed 5 QUALITY 6 PAPER PRIOR ITY 4 COLLATE 2 DENSITY LEVEL A 3 DENSITY LEVEL M 1 MODE 1 ONE TOUCH DIAL 2 SPEED DIAL 3 GROUP DIAL 3 HEADER 1 MEMORY RX MODE 3 REDUCTION RX 4 RX PRINT 5 RX MODE 6 FOOTER FAX REGISTRA TION 2 NO of RINGS 1 SCAN DENSITY 2 RESOLUTION 7 SELECT TRAY TX SETTING RX SETTING ...

Page 39: ...1 TEL LINE TYPE 2 LINE MONITOR 3 RX RESULT REPORT REPORTING 1 FAX PTT SET TING 2 DATE TIME USER SETTING 3 DATE FORMAT 4 PRESET ZOOM 5 USER FAX NO 2 PAPER SIZE 3 N UP LAYOUT 2 SUBNET MASK 3 GATEWAY 4 DNS CONFIG DIRECT PRINT NETWORK SETTING 1 IP ADDRESS 6 USER NAME 1 IMAGE QUALITY 5 DDNS CONFIG ...

Page 40: ...uration Menu Overview 26 1 SENDER NAME 6 TEXT INSERT 7 DEFAULT SUB JECT 5 SMTP TIMEOUT 3 SMTP SERVER 4 SMTP PORT NO E MAIL SETTING 2 E MAIL ADDRESS 2 IMAGE FORMAT 3 CODING METHOD SCANNER SETTING 1 RESOLUTION ...

Page 41: ...ters Energy Save mode in order to conserve energy when no operation is performed Specify the length of time in minutes until the machine enters Energy Save mode 3 LCD CONTRAST Setting LIGHT DARK Specify the brightness of the message window 4 LANGUAGE Setting ENGLISH FRENCH GERMAN ITALIAN SPANISH PORTU GUESE RUSSIAN CZECH SLOVAKIAN HUNGARIAN POLISH Select the language of the menus and mes sages tha...

Page 42: ...ected only faxing stops when the toner runs out If OFF is selected printing copying and faxing do not stop when the toner runs out 9 TONER NEAR EMPTY Setting ON OFF When the toner is nearly run out a warning message appears 10 AUTO CONTINUE Setting ON OFF Select whether or not printing continues when a size error occurs during printing 11 CALIBRATION Setting ON OFF Select whether or not to perform...

Page 43: ...en ENVELOPE is selected COM10 C5 C6 DL MONARCH CHOU 3 YOU 4 CHOU 4 When POSTCARD is selected J POSTCARD DOUBLE POSTCARD Select the type and size of the media loaded into Tray 1 When a media type is selected a screen appears showing the available media sizes The available media sizes differ depending on the selected media type The default paper size for a setting other than ENVE LOPE or POSTCARD is...

Page 44: ...PRIORITY can also be specified by pressing the Function key then selecting 1 TRAY SELECT 1 MODE Setting MIX TEXT PHOTO Select the type of document being copied After selecting TEXT set the copy density to either AUTO or MANUAL 2 DENSITY LEVEL A Setting LIGHT DARK Adjust the density of the background color 3 DENSITY LEVEL M Setting LIGHT DARK Specify the default copy density 4 COLLATE Setting ON OF...

Page 45: ...ster fax destinations for one touch dialing speed dialing and group dialing For details refer to the bizhub C10 Facsimile User s Guide 2 SPEED DIAL 3 GROUP DIAL 1 SCAN DENSITY Specify settings for sending faxes For details refer to the bizhub C10 Facsimile User s Guide 2 RESOLUTION 3 HEADER ...

Page 46: ... Guide 2 NO of RINGS 3 REDUCTION RX 4 RX PRINT 5 RX MODE 6 FOOTER 7 SELECT TRAY 1 TEL LINE TYPE Specify the connection settings for faxing For details refer to the bizhub C10 Facsimile User s Guide 2 LINE MONITOR 3 PSTN PBX 1 ACTIVITY REPORT Specify the settings for printing the fax report For details refer to the bizhub C10 Facsimile User s Guide 2 TX RESULT REPORT 3 RX RESULT REPORT ...

Page 47: ... the settings For details refer to the bizhub C10 Facsimile User s Guide 3 DATE FORMAT Specify the order of the year month and day spec ified in 2 DATE TIME For details refer to the bizhub C10 Facsimile User s Guide 4 PRESET ZOOM Setting INCH METRIC Select whether the preset zoom ratios are set in inches or millimeters The default setting for USA and Canada is INCH and the default setting for othe...

Page 48: ...the paper type PLAIN PAPER LABELS POST CARD THICK STOCK GLOSSY Media size If TRAY2 is selected only A4 or LET TER can be selected If POSTCARD is selected A4 B5 A5 LETTER STATEMENT or J POST CARD can be selected If GLOSSY is selected A4 B5 A5 LETTER STATEMENT PHOTO SIZE 4 6 PHOTO SIZE 10 15 LTR 2UP SPL A4 4UP SPL or A4 2UP SPL can be selected Select the tray media type and media size for Camera Dir...

Page 49: ... to specify a fixed IP address Consult your network administrator for information about the IP address to use 2 SUBNET MASK Enter the subnet mask of the network to be connected When IP ADDRESS is set to AUTO this menu option cannot be set 3 GATEWAY Enter the gateway address of the network to be con nected When IP ADDRESS is set to AUTO this menu option cannot be set 4 DNS CONFIG Setting DISABLE EN...

Page 50: ...cters can be entered 4 SMTP PORT NO Settings 1 65535 Default 25 Specify the number of the port communicating with the SMTP server 5 SMTP TIME OUT Settings 30 300 Default 60 Enter the amount of time in seconds until the connec tion with the SMTP server times out 6 TEXT INSERT Settings ON OFF Select whether or not the previously specified text is inserted into the body of the E mail message when usi...

Page 51: ...efault format for saving files with scan to E mail operations PDF data can be opened in Adobe Acrobat Reader TIFF files of images that have been scanned with the Color or Gray setting cannot be opened with the Windows Picture and FAX Viewer which is included with Windows XP as a standard component These files can be opened with image processing applications such as PhotoShop Microsoft Office Docum...

Page 52: ...Configuration Menu Overview 38 ...

Page 53: ...3 Media Handling ...

Page 54: ...No Yes Yes No No 16 K 7 7 x 10 6 195 0 x 270 0 1 No No Yes No No Oficio 8 5 x 13 5 215 9 x 342 9 1 Yes Yes Yes No Yes Photo size 4x6 4 0 x 6 0 101 6 x 152 4 1 No No Yes Yes No Photo size 10x15 3 9 x 5 9 100 0 x 150 0 1 No No Yes Yes No J Postcard 3 9 x 5 8 100 0 x 148 0 1 No Yes Yes Yes No Double Postcard 5 8 x 7 9 148 0 x 200 0 1 No Yes Yes No No B5 ISO 6 9 x 9 8 176 0 x 250 0 1 No Yes Yes No No ...

Page 55: ...ality media misfeeds or damage to the machine DO NOT use media that is Coated with a processed surface such as carbon paper and colored paper that has been treated Carbon backed Unapproved iron on transfer media such as heat sensitive paper heat pressure paper and heat press transfer paper Cold water transfer paper Pressure sensitive Designed specifically for inkjet printers such as superfine pape...

Page 56: ... angles Attached with glue tape paper clips staples ribbons hooks or buttons Acidic Any other media that is not approved Thick Stock Paper thicker than 90 g m2 24 lb bond is referred to as thick stock Test all thick stock to ensure acceptable performance and to ensure that the image does not shift You can print continuously with thick stock However this could affect the media feed depending on the...

Page 57: ...lso referred to as 90 lb index stock Use envelopes that are Common office envelopes approved for laser printing with diagonal joints sharp folds and edges and ordinary gummed flaps Because the envelopes pass through heated rollers the gummed area on the flaps may seal Using envelopes with emulsion based glue avoids this problem Approved for laser printing Dry DO NOT use envelopes that have Sticky ...

Page 58: ...nd print one sheet at a time Try printing your data on a sheet of plain paper first to check placement Check your application documentation for more information on printing labels 43 lb bond is also referred to as 90 lb index stock Use label sheets that are Recommended for laser printing DO NOT use label sheets that Have labels that easily peel off or have parts of the label already removed Have b...

Page 59: ...stcard However this could affect the media feed depending on the media quality and printing environment If problems occur stop the continuous printing and print one sheet at a time Try printing your data on a sheet of plain paper first to check placement Capacity Tray 1 Up to 50 sheets depending on their size and thickness Tray 2 supported Driver Media Type Letterhead Duplexing supported Capacity ...

Page 60: ...If you touch the face of the transparencies with your bare hands print quality may be affected Keep the media path clean Transparencies are especially sensitive to a dirty media path If there are shadows on either the top or the bottom of the sheets see chapter 9 Maintenance Remove transparencies as soon as possible from the output bin to avoid static buildup You can print continuously with transp...

Page 61: ...e acceptable performance and to ensure that the image does not shift You can print continuously with glossy media However this could affect the media feed depending on the media quality and printing environment If problems occur stop the continuous printing and print one sheet at a time DO NOT use glossy media that is Mixed with any other media in the trays as this will cause media misfeed ing Spe...

Page 62: ...color on legal size media the bottom margin is 18 mm 0 709 When printing on glossy media the top margin is 10 mm 0 394 Imageable Area Envelopes Envelopes have a nonguaranteed imageable area that varies with envelope type The envelope print orienta tion is deter mined by your appli cation Page Margins Margins are set through your application Some applications allow you to set custom page sizes and ...

Page 63: ...pt plain paper Continuous printing on media other than plain paper such as envelopes labels thick stock transparencies or glossy media may adversely affect print quality or reduce engine life When refilling media first remove any media remaining in the tray Stack it with the new media even the edges then reload it Do not mix media of different types and sizes as this will cause media mis feeds Tra...

Page 64: ...Loading Media 50 When loading Legal sized paper in Tray 1 open the front panel of Tray 1 2 Slide the media guides to pro vide more space between them 3 Load the paper face up in the tray Face up ...

Page 65: ...ng Media 51 Do not load paper above the M mark Up to 200 sheets 80 g m2 22 lb of plain paper can be loaded into the tray at one time 4 Slide the media guides against the edges of the paper 5 Reattach the lid ...

Page 66: ... other than plain paper set the media mode for exam ple Envelope Labels Thick Stock or Transparency in the driver for opti mum print quality Loading Envelopes 1 Remove the lid from Tray 1 2 Slide the media guides to pro vide more space between them ...

Page 67: ...t the folds of the flaps are firmly pressed other wise the envelopes may become wrinkled or a media misfeed may occur Up to 10 envelopes can be loaded into the tray at one time For envelopes with the flap along the long edge load the envelopes with the flap toward the left of the machine 4 Slide the media guides against the edges of the envelopes Flap side down ...

Page 68: ... 6 Pull the scanner unit release lever Before printing on enve lopes be sure to perform steps 6 through 11 The scanner unit cannot be released if the ADF has been opened Be sure to gently close the ADF first then release the scanner unit ...

Page 69: ...Loading Media 55 7 Open the scanner unit Be careful not to touch the plate on the back of the scanner unit 8 Pull the lever and then open the engine cover Do not touch the transfer belt ...

Page 70: ...Loading Media 56 If there is media in the output bin remove it Before opening the engine cover be sure to fold up the output bin 9 Raise the fuser separator levers on the fuser unit ...

Page 71: ...Loading Media 57 10 Carefully close the engine cover ...

Page 72: ...Loading Media 58 11 Carefully close the scanner unit Before printing on media other than envelopes be sure to move the fuser separator levers on the fuser unit to their original positions ...

Page 73: ...Loading Media 59 Loading Labels Postcard Thick Stock Transparency Glossy media 1 Remove the lid from Tray 1 2 Slide the media guides to pro vide more space between them ...

Page 74: ...Loading Media 60 3 Load the media face up in the tray Up to 50 sheets can be loaded into the tray at one time 4 Slide the media guides against the edges of the media 5 Reattach the lid Face up ...

Page 75: ...Loading Media 61 Tray 2 Only plain paper can be loaded in Tray 2 Loading Plain Paper 1 Pull out Tray 2 as far as possi ble 2 Lift up Tray 2 to remove it ...

Page 76: ... Tray 2 4 Press down the media pressure plate to lock it into place 5 Load the paper face up in the tyay Do not load above the 100 line Up to 500 sheets 80 g m2 22 lb of plain paper can be loaded into the tray at one time Face up 100 75 50 ...

Page 77: ...Loading Media 63 6 Reattach the lid to Tray 2 7 Reinsert Tray 2 into the machine ...

Page 78: ...24 lb bond can be autoduplexed See Specifications on page 40 Duplexing envelopes labels transparencies postcards or glossy media is not supported The following Double Sided Booklet settings are available With duplexing the back side is printed first and then the front side is printed Double Sided If Short Edge Binding is selected the pages will be laid out to flip at the top If Long Edge Binding i...

Page 79: ...bout Duplex Printing 65 Booklet If Left Binding is selected the pages can be folded as a left bound booklet If Right Binding is selected the pages can be folded as a right bound booklet 1 1 2 3 3 3 1 12 ...

Page 80: ... too high in the output bin your machine may experience media misfeeds excessive media curl or static buildup Remove transparencies as soon as possible from the output bin to avoid static buildup The output bin can be adjusted to two angles as shown in the illustra tion at the right Press and hold in the button on the right side of the output bin to lower the bin to the horizontal position ...

Page 81: ...put bin is slanted while printing the postcards may be curled and an error message may appear before the output bin contains 10 sheets In addition the output bin extension can be pulled out to two different positions Use the appropriate position depending on the size of the media being printed on ...

Page 82: ...up too much and cause misfeeding If media has been removed from its wrapper place it in its original pack aging and store in a cool dark place on a level surface Avoid moisture excessive humidity direct sunlight excessive heat above 35 C 95 F and dust Avoid leaning against other objects or placing it in an upright position Before using stored media do a trial print and check print quality ...

Page 83: ...uments can be loaded into the ADF Do not load the following types of documents into the ADF Documents containing pages of different sizes Wrinkled folded curled or torn documents Highly translucent or transparent documents such as overhead transpar encies or diazo photosensitive paper Coated documents such as carbon backed paper Documents printed on paper thicker than 128 g m 34 lb Documents with ...

Page 84: ...Original Media 70 Documents with pages that have had cutouts removed or are cutouts Label sheets Offset printing masters Documents with binder holes ...

Page 85: ...oading a Document to be Copied Placing a document on the original glass 1 Lift to open the ADF cover 2 Position the document on the original glass Align the document with the arrow on the left side toward the rear of the machine Document ...

Page 86: ...DF cover Loading a document into the ADF 1 Put the document into the ADF document feed tray face up Before loading a docu ment into the ADF check that no document pages remain on the original glass 2 Adjust the document guides to the document size Document ...

Page 87: ...4 Using the Printer Driver ...

Page 88: ...inters Right click the KONICA MINOLTA bizhub C10 printer icon and then select Printing Preferences 2 If you have installed available options proceed with the next step Other wise proceed with step 8 3 Select the Device Options Setting tab 4 Check the options that have been correctly identified Since Auto Configure is selected as a default with this driver installed options are automatically identi...

Page 89: ...Selecting Printer Driver Options Defaults for Windows 75 10 Click OK to exit from the Printing Preferences dialog box ...

Page 90: ...ninstall window select the KONICA MINOLTA bizhub C10 and then click Uninstall 3 The bizhub C10 printer driver will be uninstalled from your computer Displaying Printer Driver Settings Windows XP Server 2003 1 From the start menu select Printers and Faxes to display the Printers and Faxes directory 2 Right click the KONICA MINOLTA bizhub C10 printer icon and select Printing Preferences Windows 2000...

Page 91: ...Displaying Printer Driver Settings 77 2 Right click the KONICA MINOLTA bizhub C10 printer icon then select Printing Preferences ...

Page 92: ...ck to view the help Easy Set Click Save to save the current settings Specify a Name and Comment to access the settings for use again later Name Type in the name of the settings to be saved Comment Add a simple comment to the settings to be saved Afterward the saved settings can be selected from the drop down list To change the registered settings click Edit Select Default from the drop down list t...

Page 93: ...s button appears only when the Quality tab is selected Default Click the button to reset the settings to their defaults This button does not appear on the Version tab When this button is clicked the settings in the displayed dialog box are reset to their defaults The settings on other tabs are not changed Basic Tab The Basic Tab allows you to Specify the orientation of the media Specify the size o...

Page 94: ...match the specified settings The Overlay Tab allows you to Select the form Overlay to use Add edit or delete overlay files Print the form on all pages or only the first page Watermark Tab The Watermark Tab allows you to Select the watermark to be used Add edit or delete watermarks Print the watermark on the background Print the watermark on only the first page Print multiple copies of the selected...

Page 95: ...ons Setting Tab The Device Options Setting tab allows you to Automatically identify installed options Activate Tray 2 and or the duplex option Enter the user name that is sent with the print job s Version Tab The Version Tab allows you to view information about the printer driver ...

Page 96: ...Printer Driver Settings 82 ...

Page 97: ...5 Using Direct Print ...

Page 98: ...he types of media that can be used with Camera Direct Photo Print ing are plain paper thick stock labels glossy media and postcard Printing Directly from a Digital Camera 1 From the DIRECT PRINT menu specify settings for IMAGE QUAL ITY PAPER SIZE and N UP LAYOUT If these settings can be specified from the digital camera they do not need to be specified from the control panel These settings are ove...

Page 99: ...al Camera Direct Photo print port A USB cable is not included with the machine and must be purchased separately if not supplied with your digital camera 3 From the digital camera specify the image s that you wish to print and the desired number of copies 4 Start printing from the digital camera ...

Page 100: ...Camera Direct Photo Printing 86 ...

Page 101: ...6 Using the Copier ...

Page 102: ...nd the copy density If the Fax key or Scan key lights up in green while copying press the Copy key Change the media size from the PAPER SOURCE SETUP menu For details refer to PAPER SOURCE SETUP Menu on page 29 Basic Copy Operation 1 Position the document to be copied For details on positioning the document refer to Placing a document on the original glass on page 71 and Loading a document into the...

Page 103: ...ying refer to Setting Collated Copying on page 97 3 Using the keypad specify the desired number of copies If the number of copies was incorrectly entered press the Cancel C key and then specify the correct number of copies 4 To print color copies press the Start Color key To print monochrome copies press the Start B W key Copying begins If the Stop Reset key is pressed while copying PRESS THE STAR...

Page 104: ...2 00 0 50 0 64 0 78 The zoom ratio cannot be changed using the keypad Depending on the selected preset zoom ratio a sample of the change to the media size may appear in the status area in the lower right cor ner of the message window The sample of the media size change will disappear after 5 seconds Specifying a Custom Zoom Ratio 1 Press the or key until the desired zoom ratio is displayed Each pr...

Page 105: ...sity can also be selected by pressing the Light Dark key Press the Light Dark key to display the DENSITY screen Press the or key to select the copy density and then press the Menu Select key Selecting the Media Tray If the optional Tray 2 is not installed the tray cannot be selected 1 Press the Function key 2 Press the or key to select 1 TRAY SELECT and then press the Menu Select key If Tray 2 is ...

Page 106: ... copying is set two document pages can be copied together onto a sin gle page With 2in1 copying load the document into the ADF 2in1 copying can not be performed by using the original glass 1 Press the 2in1 key The zoom ratio is automatically set to a ratio where no part of the image will be lost and appears in the message window 2in1 copying cannot be specified if the ADF is opened If the Media ty...

Page 107: ...the areas 4 mm at the top and 4 mm at the left are not within the print area those parts of the document are not copied There fore the position of the document to be copied may need to be adjusted The paper sizes that are available for ID card copying are A4 Let ter and Legal 1 Position the document on the original glass For details on positioning the document on the original glass refer to Placin...

Page 108: ...or key To print monochrome copies press the Start B W key Scanning of the document begins 6 When NEXT PAGE appears position the back side of the document at the same location as the front side and then press the Start Color or Start B W key After the back side has been scanned printing automatically begins The main screen appears again ...

Page 109: ...es not appear This screen appears only if the duplex option is installed 3 Press the or key to select LONG EDGE or SHORT EDGE and then press the Menu Select key The main screen appears again and appears in the message window When making Double Sided copies in full color printing will begin 30 to 50 seconds after scanning of the document is finished When LONG EDGE or SHORT EDGE is selected duplex D...

Page 110: ...nt on the original glass on page 71 2 Press the Function key and set duplex Double Sided copying For details on setting duplex Double Sided copying refer to Set ting Duplex Double Sided Copying on page 95 3 To print color copies press the Start Color key To print monochrome copies press the Start B W key Scanning of the document begins 4 When NEXT PAGE appears in the message window place the secon...

Page 111: ...om a multi page document With collated copying load the document into the ADF Collated copy ing cannot be performed by using the original glass 1 Press the Collate key appears in the message window If COPY SETTING 4 COLLATE is set to ON do not press the Collate key Collated copying cannot be specified if the ADF is open ...

Page 112: ...Making Advanced Copies 98 ...

Page 113: ...7 Using the Scanner ...

Page 114: ...Operation on page 105 1 Position the document to be scanned For details on positioning the document refer to Placing a document on the original glass on page 71 and Loading a document into the ADF on page 72 2 Start the application to be used for scanning 3 Start the scanner driver according to the application settings 4 Specify the necessary scanner driver settings 5 Click the Scan button in the ...

Page 115: ...r Manual When Manual is selected settings can be specified for Rotation type Brightness Contrast Sharp Curves Levels Color Balance and Hue Saturation Image size Shows the data size of the scan image Scan Click to begin scanning About Shows the software version information Close Click to close the TWAIN driver window Preview Window Displays a preview of the scan Clear Erases the preview ...

Page 116: ...n black and white Custom Settings Select this setting when scanning with Adjust the quality of the scanned picture settings applied If settings have been specified with Adjust the quality of the scanned picture Custom Setting is automatically selected Adjust the Quality of the Scanned Picture Click this button to display the Advanced Properties dialog box In the Advanced Properties dialog box sett...

Page 117: ...ow Macintosh TWAIN Driver Settings Original Size Specify the original size Scan Type Specify the scan type Resolution Specify the resolution Scanning mode Select Auto or Manual When Manual is selected settings can be specified for Rotation type Brightness Contrast Sharp Curves Levels Color Balance and Hue Saturation Image size Shows the data size of the scan image Scan Click to begin scanning ...

Page 118: ...rmation Close Click to close the TWAIN driver window Preview Window Displays a preview of the scan Clear Erases the preview Width Height Shows the width and height of the area to be scanned Prescan Displays a preview in the preview window Help Displays the Help ...

Page 119: ...se an original document mis feed or damage to the document or machine may occur If the original document is not loaded correctly it may not be fed in straight or an original document misfeed or damage to the document may occur Do not open the ADF cover while documents loaded into the ADF are being scanned 1 Press the Scan key to enter Scan mode 2 Make sure that there is no document on the original...

Page 120: ...d then press the Menu Select key To specify more than one CC address press the Menu Select key to enter the additional addresses Repeat step 7 until all of the recipients have been specified 8 After you have finished specifying the addresses for additional recipients press the Menu Select key 9 Using the and keys select the color mode GRAY or B W and then press the Menu Select key COLOR cannot be ...

Page 121: ...are regarded as having been sent successfully on completion of their transmission to the server If the E mail could not be sent a transmission result report can be printed For details refer to the bizhub C10 Facsimile User s Guide Scan to E mail using the Original Glass 1 Press the Scan key to enter Scan mode 2 Remove all documents from the ADF If you are using the original glass to scan do not lo...

Page 122: ...ess press the Menu Select key to enter the additional addresses Repeat step 8 until all of the recipients have been specified 9 After you have finished specifying the addresses for additional recipients press the Menu Select key 10 Using the and keys select the color mode COLOR GRAY or B W and then press the Menu Select key 11 Using the and keys select the resolution 150 150 dpi 300 300 dpi or 600...

Page 123: ...et key A message appears that requests to select to cancel the job Select Yes and then press the Menu Select key If you want to cancel a scanned document queued for transmission select CANCEL RESERV from the Function menu For details refer to the bizhub C10 Facsimile User s Guide Scan data is not sent directly to the recipient In addition images are regarded as having been sent successfully on com...

Page 124: ... mail address hold down the Cancel C key for about one second or press the Stop Reset key Using a One Touch Dial Key If a recipient has been registered with a one touch dial key the recipient s E mail address can be entered simply by pressing the programmed one touch dial key The recipient must have been registered with a one touch dial key in advance For details refer to One Touch Dialing on page...

Page 125: ...ts name appears in the message window If an incorrect recipients was selected press the Cancel C key If the entered speed dial number is not registered with an E mail address the message NOT E MAIL ADDRESS appears In addition if the entered speed dial number is not registered with a recipient the message NOT REGISTERED appears Enter a speed dial number registered with an E mail address Using the L...

Page 126: ...ls on entering text refer to Entering Text on page 214 Text up to 10 characters long can be entered 4 Press the Menu Select key The number of names beginning with the text entered in step 3 is dis played If there are no names programmed with one touch dial keys or speed dial numbers beginning with the entered text 0 is displayed and then the screen allowing you to enter the search text appears 5 T...

Page 127: ...an be opened in Adobe Acrobat Reader TIFF files of images that have been scanned with the Color or Gray setting cannot be opened with the Windows Picture and FAX Viewer which is included with Windows XP as a standard component These files can be opened with image processing applications such as Pho toShop Microsoft Office Document Imaging or ACDsee To cancel the settings press the Cancel C key The...

Page 128: ...een for selecting the document mode 1 Press the key in the screen for selecting the document mode ADF or BOOK 2 Using the and keys select the scan size and then press the Menu Select key The document mode selection screen appears again To cancel the settings press the Cancel C key The screen for select ing the document mode appears again ...

Page 129: ...etails on specifying settings refer to Group Dialing on page 119 If a recipient is registered with a one touch dial key or a speed dial number the recipient can be searched for by using the phone book functions For details on using the phone book functions refer to Using the List Function of the Phone Book on page 111 and Using the Search Function of the Phone Book on page 112 One Touch Dialing Pr...

Page 130: ... key and the message SELECT REGIST KEY appears The fax number can contain a maximum of 50 characters For details on entering editing addresses refer to Entering Text on page 214 To cancel programming press the Cancel C key To cancel program ming while the address is being entered press the Menu Select key and then press the Cancel C key 7 To program another one touch dial key press the one touch d...

Page 131: ...ring Text on page 214 If you try to change the settings for a one touch dial number used in group dialing a confirmation message appears asking whether or not to keep the changed one touch dial number in the group dialing If the Menu Select key is pressed the corresponding one touch dial num ber programmed in group dialing is kept If the Cancel C key is pressed the corresponding one touch dial num...

Page 132: ...he Cancel C key To cancel program ming while the name is being entered press the Menu Select key and then press the Cancel C key 6 Using the keypad enter the E mail address of the recipient and then press the Menu Select key The entered information is registered with the speed dial number and then the speed dial input screen appears The E mail address can contain a maximum of 50 characters For det...

Page 133: ...dial number used in group dialing a confirmation message appears asking whether or not to keep the changed speed dial number in the group dialing If the Menu Select key is pressed the corresponding speed dial number pro grammed in group dialing is kept If the Cancel C key is pressed the corresponding speed dial number programmed in group dialing is deleted For details on editing text refer to Ente...

Page 134: ...ogram ming while the name is being entered press the Menu Select key and then press the Cancel C key 6 By using the one touch dial keys or the speed dial numbers specify the recipients To specify a speed dial number press the Speed Dial key and then enter the 3 digits speed dial number If you want to cancel the current selection press the Cancel C key and then specify the correct recipient 7 Press...

Page 135: ...r DELETE and then press the Menu Select key If EDIT was selected the group name is displayed Continue with step 7 If DELETE was selected the group dialing settings are deleted and the message SELECT REGIST KEY appears again Skip to step 10 7 If you want to change the name of the group enter the new name and then press the Menu Select key For details on editing text refer to Entering Text on page 2...

Page 136: ...t loaded correctly it may not be fed in straight or an original document misfeed or damage to the document may occur Do not open the ADF cover while documents loaded into the ADF are being scanned 1 Press the Scan key to enter Scan mode 2 Press or to select SCAN TO PC 3 Make sure that there is no document on the original glass 4 Stack the document in the ADF document feed tray face up with the fir...

Page 137: ...ales above and to the left of the original glass 5 Gently close the ADF cover 6 Press the Start key Scanning starts and then the scan data is saved to the specified folder If the specified folder is not created first the location to save scanned document is specified in My Documents KONICAMINOLTA bizhub C10 My Data folder For details of saving and scanning the type of the document refer to the biz...

Page 138: ...Basic Scan to PC Operation 124 ...

Page 139: ...8 Replacing Consumables ...

Page 140: ...e will not clear The toner is nontoxic If you get toner on your skin wash it off with cool water and a mild soap If you get toner on your clothes lightly dust them off as best as you can If some toner remains on your clothes use cool not hot water to rinse the toner off CAUTION If you get toner in your eyes wash it out immediately with cool water and consult a doctor Note Do not use refilled toner...

Page 141: ...idge Black K A00W 472 High Capacity Toner Cartridge Yellow Y A00W 172 High Capacity Toner Cartridge Magenta M A00W 272 High Capacity Toner Cartridge Cyan C A00W 372 AU 4556 263 High Capacity Toner Cartridge Black K A00W 482 High Capacity Toner Cartridge Yellow Y A00W 182 High Capacity Toner Cartridge Magenta M A00W 282 High Capacity Toner Cartridge Cyan C A00W 382 AP 4556 264 High Capacity Toner C...

Page 142: ...noncondensing If the toner cartridge is moved from a cold place to a warm humid place condensation may occur degrading print quality Allow the toner to adapt to the environment for about one hour before use Level during handling and storage Do not hold stand or store car tridges on their ends or turn them upside down the toner inside the cartridges may become caked or unequally dis tributed Away f...

Page 143: ... the toner cartridge 1 Check the display to see which color of toner is empty As an example the procedure for replacing the cyan toner cartridge is described below 2 Press the TC Change key The messages REPLACE MODE and CHANGE C TONER alternately appear and the cyan toner cartridge is moved so that it can be replaced Press the TC Change key once to move the cyan toner cartridge so that it can be r...

Page 144: ...dge 130 The scanner unit cannot be released if the ADF has been opened Be sure to gently close the ADF first then release the scanner unit 4 Open the scanner unit Be careful not to touch the plate on the back of the scanner unit ...

Page 145: ...he Toner Cartridge 131 5 Pull the lever and then open the engine cover Do not touch the transfer belt If there is media in the output bin remove it Before opening the engine cover be sure to fold up the output bin ...

Page 146: ...ed into the han dle C cyan M magenta Y yellow and K black 7 Pull the handle on the toner car tridge toward you and then pull the toner cartridge up to remove it Do not manually rotate the toner cartridge carou sel In addition do not rotate the carousel with force otherwise it may be damaged Note Dispose of the empty toner cartridge according to your local regulations Do not burn the toner cartridg...

Page 147: ... cartridge 10 Remove the cover from the toner roller Do not touch or scratch the toner roller 11 Align the shaft on each end of the toner cartridge with its hold ers and then insert the car tridge Before inserting the toner cartridge make sure that the color of the toner car tridge to be installed is the same as the label on the toner cartridge carou sel New toner cartridge ...

Page 148: ...own on the toner car tridge until it snaps into place 13 Close the front cover Before closing the engine cover be sure to close the front cover The front cover cannot be closed after the engine cover is closed 14 Carefully close the engine cover ...

Page 149: ...ss the Stop Reset key The message is erased from the message window and machine is reset so that it can continue printing If no operation is performed for more than 30 seconds after the scanner unit is closed the machine is automatically reset so that it can print The machine must complete a calibration cycle less than 2 min utes after a toner cartridge has been replaced If you open a cover before...

Page 150: ...service life the messages DRUM LIFE END and CHANGE DRUM alternately appear Follow the pro cedure described below to replace the drum cartridge 1 Pull the scanner unit release lever The scanner unit cannot be released if the ADF has been opened Be sure to gently close the ADF first then release the scanner unit ...

Page 151: ...Replacing the drum cartridge 137 2 Open the scanner unit Be careful not to touch the plate on the back of the scanner unit 3 Pull the lever and then open the engine cover Do not touch the transfer belt ...

Page 152: ...media in the output bin remove it Before opening the engine cover be sure to fold up the output bin 4 Carefully pull out the drum car tridge Note Dispose of the used drum cartridge according to your local regulations Do not burn the drum cartridge ...

Page 153: ...Replacing the drum cartridge 139 5 Prepare a new drum cartridge Do not touch the OPC drum on the drum car tridge 6 Install the new drum cartridge 7 Carefully close the engine cover New drum cartridge ...

Page 154: ...lose the scanner unit The machine must complete a calibration cycle less than 2 minutes after a toner cartridge has been replaced If you open a cover before the machine is reset the calibration stops then starts over again after the cover is closed ...

Page 155: ...9 Maintenance ...

Page 156: ... an electric shock may occur CAUTION The fuser unit is hot When the engine cover is opened the fuser unit temperature drops gradually one hour wait time Be careful when cleaning the inside of the machine or removing media misfeeds as the fuser unit and other internal parts may be very hot Do not place anything on top of the machine Use a soft cloth to clean the machine Never spray cleaning solutio...

Page 157: ...ine and cause the print quality to deteriorate Keep media in the output bin at a minimum level If the media is stocked too high your machine may experience media misfeeds and excessive media curl Make sure two people are avail able to lift the machine when moving it Keep the machine level to avoid toner spillage When lifting the machine grasp the areas shown in the figure Do not lift the machine w...

Page 158: ...Cleaning the machine CAUTION Be sure to turn off the machine and unplug the power cord before cleaning Use a soft dry cloth only Exterior Control Panel Ventilation Grill Machine Exterior Filter Original Cover Pad Original Glass ...

Page 159: ...5 Interior Cleaning the Media Feed Roller and Laser Lens 1 Pull the scanner unit release lever The scanner unit cannot be released if the ADF has been opened Be sure to gently close the ADF first then release the scanner unit ...

Page 160: ...Cleaning the machine 146 2 Open the scanner unit Be careful not to touch the plate on the back of the scanner unit 3 Pull the lever and then open the engine cover Do not touch the transfer belt ...

Page 161: ...Cleaning the machine 147 If there is media in the output bin remove it Before opening the engine cover be sure to fold up the output bin 4 Carefully pull out the drum car tridge ...

Page 162: ...idge horizontal and place it where it will not become dirty Do not leave the drum cartridge removed for more than 15 minutes and do not place the removed drum cartridge in a location where it would be exposed to direct light such as sunlight 5 Clean the media feed rollers by wiping them with a soft dry cloth BOTTOM VIEW Media feed roller ...

Page 163: ...Cleaning the machine 149 6 Clean the laser lens by wiping it with a soft dry cloth 7 Reinstall the drum cartridge BOTTOM VIEW Laser lens ...

Page 164: ...Cleaning the machine 150 8 Carefully close the engine cover 9 Carefully close the scanner unit ...

Page 165: ...Cleaning the machine 151 Cleaning the Duplex Option Feed Rollers 1 Open the duplex cover 2 Clean the feed rollers by wiping them with a soft dry cloth 3 Carefully close the duplex cover ...

Page 166: ...achine 152 Cleaning the Media Feed Rollers for Tray 2 1 Turn off the machine and then disconnect the power cord and interface cables 2 Lift the machine off of Tray 2 and temporarily place it on a sturdy flat surface ...

Page 167: ...Cleaning the machine 153 3 Clean the media feed rollers by wiping them with a soft dry cloth 4 Lift the machine and reinstall it on top of Tray 2 ...

Page 168: ...Cleaning the machine 154 Cleaning the Media Feed Rollers for the ADF 1 Open the ADF feed cover 2 Clean the media feed rollers by wiping them with a soft dry cloth 3 Close the ADF feed cover ...

Page 169: ...Storing the machine 155 Storing the machine Note If this machine is not to be used for an extended period of time store it with the fuser separator levers moved as far back as possible ...

Page 170: ...Storing the machine 156 ...

Page 171: ...10 10 Troubleshooting ...

Page 172: ...r at least guide you to the proper sources for help Preventing Media Misfeeds page 159 Understanding the Media Path page 160 Clearing Media Misfeeds page 160 Solving Problems with Media Misfeeds page 175 Solving Other Problems page 178 Solving Problems with Printing Quality page 184 Status Error and Service Messages page 191 ...

Page 173: ...perly adjusted can cause poor print quality media mis feeds and machine damage You load the media printing side up in the tray many manufacturers place an arrow on the end of the wrapper to indicate the printing side Avoid Media that is folded wrinkled or excessively curled Double feeding remove the media and fan the sheets they may be sticking together Fanning transparencies since this causes sta...

Page 174: ... and cause further misfeeds Do not reload media that has misfed Note The image is not fixed on the media before the fusing process If you touch the printed surface the toner may stick to your hands so be careful not to touch the printed face when removing the misfed media Make sure not to spill any toner inside the machine CAUTION Unfused toner can dirty your hands clothes or anything else it gets...

Page 175: ...ists open and close the engine cover This should clear the mis feed message Media Misfeed Messages and Clearing Procedures Media Misfeed Message Page Reference PAPER MISFEED Displaying alternately OPEN FRONT COVER page 162 PAPER JAM Displaying alternately OPEN FRONT COVER page 162 PAPER JAM Displaying alternately OPEN DUPLEX COVER page 172 ORIGINAL DOC JAM Displaying alternately OPEN DOC FEED COVE...

Page 176: ...sfeeds 162 Clearing a Media Misfeed in the Machine 1 Pull the scanner unit release lever The scanner unit cannot be released if the ADF has been opened Be sure to gently close the ADF first then release the scanner unit ...

Page 177: ...Clearing Media Misfeeds 163 2 Open the scanner unit Be careful not to touch the plate on the back of the scanner unit 3 Pull the lever and then open the engine cover Do not touch the transfer belt ...

Page 178: ...Clearing Media Misfeeds 164 If there is media in the output bin remove it Before opening the engine cover be sure to fold up the output bin 4 Carefully pull out the drum car tridge ...

Page 179: ...o keep the drum cartridge horizontal and place it where it will not become dirty Do not leave the drum cartridge removed for more than 15 minutes and do not place the removed drum cartridge in a location where it would be exposed to light directly such as sunlight 5 Push the fuser separator levers back as far as possible ...

Page 180: ...Clearing Media Misfeeds 166 6 Remove any misfed media Always remove the mis fed media in the feed direction as shown only 7 Return the fuser separator levers to their original positions ...

Page 181: ...Clearing Media Misfeeds 167 8 Reinstall the drum cartridge 9 Carefully close the engine cover ...

Page 182: ...Clearing Media Misfeeds 168 10 Carefully close the scanner unit 11 Remove the lid from Tray 1 12 Remove any misfed paper ...

Page 183: ...a Misfeeds 169 13 Reattach the lid If the paper in Tray 2 is being used perform the procedure starting from step 14 for clearing a media misfeed 14 Pull out Tray 2 as far as possi ble 15 Lift up Tray 2 to remove it ...

Page 184: ...aring Media Misfeeds 170 16 Remove any misfed paper 17 Remove the lid from Tray 2 and then remove all paper from the tray 18 Fan the paper and align its edges 19 Load the media in Tray 2 and attach the lid ...

Page 185: ...Clearing Media Misfeeds 171 20 Reinsert Tray 2 ...

Page 186: ...eeds 172 Clearing a Media Misfeed from the Duplex Option 1 Open the duplex cover 2 Carefully pull out the misfed media Always remove the mis fed media in the feed direction as shown only 3 Carefully close the duplex cover ...

Page 187: ...Clearing Media Misfeeds 173 Clearing a Media Misfeed from the ADF 1 Open the ADF feed cover 2 Remove the document into the ADF document feed tray 3 Lift to open the ADF cover ...

Page 188: ...Clearing Media Misfeeds 174 4 Remove any misfed media 5 Close the ADF cover 6 Close the ADF feed cover ...

Page 189: ... reset the machine Open and close the engine cover again Some media remains misfed in the machine Check the media path again to make sure that you have removed all of the misfed media Duplex option mis feeds Unsupported media wrong size thick ness type etc is being used Use KONICA MINOLTA approved media See Specifications on page 40 Also refer to http konicaminolta com for a complete list of curre...

Page 190: ...r rectly positioned in the tray Remove the misfed media and reposi tion the media properly in the tray The number of sheets in the tray exceeds the maximum allowed Remove the excess media and reload the correct number of sheets in the tray The media guides are not correctly adjusted to the media size Adjust the media guides in the Tray 1 to match the size of the media Warped or wrinkled media is l...

Page 191: ... have collected static elec tricity in the tray Remove the transparencies and load them in Tray 1 one sheet at a time Do not fan transparencies before loading them Unsupported media wrong size thick ness type etc is being used Use KONICA MINOLTA approved media See Specifications on page 40 Also refer to http konicaminolta com for a complete list of currently approved media The media feed roller is...

Page 192: ...s Use a power source with the specifica tions listed in appendix A Technical Specifications The control panel dis plays TONER LOW much sooner than expected One of the toner car tridges may be defec tive Remove the toner cartridges and check for damage If it is damaged replace it Printed with heavy toner coverage See specifications in Appendix A Cannot print the machine status list The tray is empt...

Page 193: ...ange the print settings for the digital camera in Printer Setup and then try printing again The paper size speci fied with the digital camera differs from the paper size speci fied with this machine The message Please confirm the printer appears on the digital camera and no error mes sage appears on this machine Specify the same paper size with the digital camera and with this machine A paper size...

Page 194: ...ic machine Blank pages are printed One or more of the toner cartridges are defective or empty Check the toner cartridges The image will not print correctly or not at all if the cartridges are empty The wrong media is being used Check that the media type Not all pages print The Cancel key was pressed Make sure no one pressed the Cancel key while your job was printing The tray is empty Check that th...

Page 195: ...com for a complete list of currently approved media Do not duplex custom sized media envelopes labels postcards thick stock letterhead glossy media or transparencies Make sure that you have not mixed media types in Tray 1 Make sure the duplex option is installed and declared in the printer driver Device Options Setting tab In the printer driver Layout Dou ble Sided choose Short Edge Bind ing flipp...

Page 196: ...e There is a foreign object stuck inside the machine Turn off the machine and remove the object If you cannot remove it contact Technical Support When copy ing or scan ning with the ADF a band appears at the end of the image or paper 5 to 6 mm A malfunction may have occurred while paper was being transferred with the ADF If a band appears in the copy after copying select a copy density setting tha...

Page 197: ...ry contact Technical Support with the error information Unsupported media wrong size thick ness type etc is being used Use KONICA MINOLTA approved media See Specifications on page 40 Also refer to http konicaminolta com for a complete list of currently approved media Envelopes are being printed with the fuser separator levers in the plain paper posi tion Before printing envelopes place the fuser s...

Page 198: ...aded in the machine Load the correct media in the machine The power source does not match the machine specifica tions Use a power source with the proper specifications Several sheets are being fed at the same time Remove the media from the tray and check for static electricity Fan plain paper or other media but not transpar encies and replace it in the tray Media is not set prop erly in the tray s...

Page 199: ... labels post cards thick stock glossy media or transparencies specify the appropriate media type in the printer driver Image is too dark The copy density is set too dark Select a lighter copy density The document was not pressed close enough against the original glass Position the document so that it is pressed close enough against the orig inal glass For details on positioning the document on the...

Page 200: ...inal glass is dirty Clean the original glass For details refer to Cleaning the machine on page 144 The original cover pad is dirty Clean the original cover pad For details refer to Cleaning the machine on page 144 The print or color density is uneven One or more of the toner cartridges may be defective or low Remove the toner cartridges and check for damage If it is damaged replace it The drum car...

Page 201: ... for damage If it is damaged replace it The fuser separator levers are adjusted for envelope printing Return the fuser separator levers to the plain paper setting There is insufficient fusing or the image comes off when rubbed The media is moist from humidity Remove the moist media and replace it with new dry media Unsupported media wrong size thick ness type etc is being used Use KONICA MINOLTA a...

Page 202: ... contact Technical Support with the error information The media path is dirty with toner Print several blank sheets and the excess toner should disappear One or more of the toner cartridges are defective Remove the toner cartridges and check for damage If it is damaged replace it The drum cartridge is defective Remove the drum cartridge and check for damage If it is damaged replace it Abnormal are...

Page 203: ...t The drum cartridge is defective Remove the drum cartridge and check for damage If it is damaged replace it Colors look drastically wrong One or more of the toner cartridges may be defective Remove the toner cartridges and verify that the toner is distributed evenly on each cartridge roller and reinstall the toner cartridges One or more of the toner cartridges may be low or empty Check the contro...

Page 204: ...or The line art setting for 2400 x 600 dpi requires Color Match ing to be turned off In the printer driver go to Quality tab and choose Off in the Color Matching Lower the resolution to 1200 x 600 or 600 x 600 dpi The color has a poor reproduction or has poor color density The drum cartridge may be defective Remove the drum cartridge and check for damage If it is damaged replace it Symptom Cause S...

Page 205: ...age means Do this CANCELLING JOB The job is being cancelled No action needed ENERGY SAVE The machine is in Energy Save mode to reduce power consumption during periods of inactivity IMAGING The image from the digital camera is being rendered PLEASE WAIT After replacing a toner car tridge or after rebooting your machine after environ mental changes your machine automatically pauses to do an Auto Ima...

Page 206: ...a connection with the specified server could not be established Check the Network and E mail settings and send the data again CANNOT GET IP SMTP Server The IP address of the SMTP server could not be obtained from the DNS server Check the Network and E mail settings and send the data again COMM ERROR SMTP Server While data was being sent in Scan mode the connec tion to the server was cut Check the ...

Page 207: ...m car tridge DRUM LIFE END Displaying alternately CHANGE DRUM The waste toner bottle in the drum cartridge is full Replace the drum car tridge DUPLEX COVER OPEN Displaying alternately CLOSE DUPLEX COVER Duplex cover is open Close the duplex cover FILE FULL Displaying alternately PRESS ANY KEY The memory has becomes full while scanning a docu ment in Scan mode Turn the machine off and then after wa...

Page 208: ... in the paper tray Load A4 Letter or Legal size paper in the paper tray ID card copying cannot be used with paper of a size other than A4 Let ter or Legal MEDIA TYPE ERROR Displaying alternately LOAD CORRECT MEDIA XX TRANSPARENCY was selected as the paper type but paper other than transparencies is loaded into Tray 1 Load the correct media type in Tray 1 A setting other than TRANSPARENCY was selec...

Page 209: ...nu NOT E MAIL ADDRESS An E mail address was not pro grammed in the one touch dial key or speed dial num ber This message appears if a fax number or E mail address is pro grammed for group dialing Before sending scan data using one touch dial keys or speed dial numbers register an E mail address with the one touch dial key or speed dial number NOT REGISTERD An E mail address was not pro grammed in ...

Page 210: ...m the tray Locate and remove the misfeed PAPER SIZE ERROR Displaying alternately RESET PAPER XX The size of the media loaded in the media tray is incor rect Load the correct media size in the specified tray REMOVE ORIG IN ADF ID card copying is specified but the document is loaded into the ADF Remove the document from the ADF ID card copying can only be used with a document placed on the original ...

Page 211: ...the MACHINE SET TING menu is set to ON FAX or OFF Replace the specified toner cartridge X TONER Displaying alternately INCORRECT The X toner car tridge is an unap proved type Install a KONICA MINOLTA toner cartridge of the appropriate type AM EU AP or GC see page 127 X TONER Displaying alternately LOW The X toner car tridge is low and should be replaced within 200 pages at 5 coverage of let ter A4...

Page 212: ...ER The X toner car tridge is empty This message appears if 8 TONER EMPTY STOP on the MACHINE SET TING menu is set to ON Replace the toner car tridge TONER LIFE END Displaying alternately CHANGE X TONER The X toner car tridge is empty Replace the toner car tridge This message means Do this ...

Page 213: ...n turn it on again If the problem persists contact your local vendor or authorized service provider This service message means Do this CAUTION MACHINE TROUBLE Displaying alternately SERVICE CALL XX An error has been detected with the item indicated XX in the service message Reboot the machine This often clears the service message and machine opera tion can resume If the problem per sists contact T...

Page 214: ...Status Error and Service Messages 200 ...

Page 215: ...11 11 Installing Accessories ...

Page 216: ...ur warranty This chapter provides information about the following accessories Note Installing accessories always requires that the machine and accessories are turned off and unplugged during installation For details on the available options refer to http konicaminolta com Duplex Option Auto duplexing Tray 2 Lower feeder unit with 500 sheet tray included ...

Page 217: ...03 Duplex Option Duplex Double Sided printing can be performed automatically with the duplex option installed Installing the Duplex Option 1 Turn off the machine and then disconnect the power cord and interface cables ...

Page 218: ...wo knockout plates and the tape Be sure to remove the tape 3 Prepare the duplex option Before installing the duplex option open the duplex cover and check that the knob is posi tioned vertically After checking the knob close the cover ...

Page 219: ...Duplex Option 205 4 Install the duplex option 5 Open the cover of the duplex option Since the duplex option is not yet secured to the machine hold the duplex option in place when opening its cover ...

Page 220: ...Duplex Option 206 6 While pushing in the knobs turn them clockwise until they are horizontal The duplex option is secured in place Make sure that both knobs are securely locked 7 Close the duplex cover ...

Page 221: ... can be loaded in Tray 2 Installing Tray 2 Note Since consumables are installed in the machine be sure to keep the machine level when moving it in order to prevent accidental spills 1 Turn off the machine and then disconnect the power cord and interface cables ...

Page 222: ... 2 208 2 Lift the machine and place it on top of Tray 2 to make sure that the positioning pins on Tray 2 correctly fit into the holes in the bottom of the machine Be sure to place Tray 2 on a level surface ...

Page 223: ...A Appendix ...

Page 224: ...on 2400 dpi 600 dpi 1200 dpi 600 dpi or 600 dpi 600 dpi First print Simplex Monochrome 13 0 seconds for A4 Letter plain paper Full color 22 0 seconds for A4 Letter plain paper First copy Simplex Monochrome 23 0 seconds for A4 Letter plain paper 600 dpi 300 dpi Full color 52 0 seconds for A4 Letter plain paper 600 dpi 300 dpi Print Copy speed Simplex Monochrome 20 0 pages per minute for A4 Letter p...

Page 225: ...t capacity Tray 1 Multipurpose Cassette Plain paper 200 sheets Envelope 10 envelopes Label Postcard Thick Stock Transparency Letterhead Glossy media 50 sheets Tray 2 Optional Plain paper 500 sheets Output capacity Output bin 100 sheets A4 Letter Operating temperature 10 to 35 C 50 to 95 F Operating humidity 15 to 85 Power supply 110 to 127 V 50 to 60 Hz 10 6 120 V 60 Hz 10 10 only USA and Can ada ...

Page 226: ...0 5 lb excluding the dust cover Toner cartridge Standard in box cartridge 0 55 kg 1 21 lb Y M C Standard in box cartridge 0 65 kg 1 43 lb Y M C Americas and Europe model only Standard in box cartridge 0 65 kg 1 43 lb K Replacement cartridge with toner roller cover High capacity 0 70 kg 1 54 lb Y M C K Interface USB 2 0 and USB 1 1 compliant 10Base T 100Base TX IEEE 802 3 Ethernet Standard memory 1...

Page 227: ...ontinuous 4 500 pages Y M C K Continuous Replacement Cartridge 4 500 pages Y M C K Continuous Drum cartridge At 5 coverage using A4 Letter plain paper Monochrome 45 000 pages Continuous Full color 11 250 pages Continuous Item Average Life Expectancy in Simplex Pages Fuser unit 120 000 pages Transfer belt unit Monochrome 125 000 pages Continuous Full color 33 700 pages Continuous Transfer roller in...

Page 228: ...ey Operation Use the keypad to enter numbers letters and symbols List of characters available with each key of the keypad Entering Fax Numbers To display your fax number select USER FAX NO in the USER SETTING menu Keypad Key Available characters Available characters Registration of USER FAX NO 1 1 A 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 6 6 6 6 7 7 7 7 8 8 8 8 9 9 9 9 0 0 0 space 0 ...

Page 229: ...2 ABC2abcÆÇàáâãäåæç 3 3 DEF3defÐèéêëð 4 4 GHI4ghiìíîï 5 5 JKL5jkl 6 6 MNO6mnoØŒñòóôõöøœº 7 7 PQRS7pqrsß 8 8 TUV8tuvùúûü 9 9 WXYZ9wxyzÞýþ 0 0 space 0 µ Keypad Key Available characters 1 A 1 1 _ 1 2 2 ABC2abc 3 3 DEF3def 4 4 GHI4ghi 5 5 JKL5jkl 6 6 MNO6mno 7 7 PQRS7pqrs 8 8 TUV8tuv 9 9 WXYZ9wxyz 0 0 space 0 ...

Page 230: ...key to change the input mode so that letters can be entered 2 Press the 6 key twice N is entered 3 Press the 5 key once J is entered 4 Press the 0 key once A space is entered 5 Press the 6 key three times O is entered 6 Press the 3 key seven times f is entered 7 Press the key The cursor moves to the right 8 Press the 3 key seven times f is entered 9 Press the 4 key seven times i is entered 10 Pres...

Page 231: ...to move the cursor _ to the character that you want to delete and then press the Cancel C key If multiple characters are assigned to a single key OK appears at the bottom of the screen If the same key is to be used to enter two characters in a row press the key after selecting the first character Refer to the above inputting exam ple To enter a space press the 0 key ...

Page 232: ...chine meets the ENERGY STAR Guidelines for energy efficiency What is an ENERGY STAR product An ENERGY STAR product has a special feature that allows it to automati cally switch to a low power mode after a period of inactivity An ENERGY STAR product uses energy more efficiently saves you money on utility bills and helps protect the environment ...

Page 233: ...te 97 Configuration menu 23 Consumables Drum cartridge 136 Toner cartridge 126 Control panel 12 Copy 2in1 92 Collate 97 Copy density 91 Duplex 95 ID card copy 93 Quality 89 Select media tray 91 Zoom ratio 89 Copy density 91 D Device Options Setting tab 81 Direct print 83 Duplex 95 Duplex option 203 ...

Page 234: ...ex option 172 Fuser 162 Transfer roller 162 Tray1 162 Tray2 162 Media path 160 Message Window 12 Messages 191 Misfeed problems 175 Clearing 160 Media path 160 Preventing 159 O One touch dial key Specifying a recipient 110 Original media Loading 71 Output bin 66 Overlay tab 80 P Page margins 48 PageScope Web Connection 183 Phone book List 111 Search 112 Plain paper 41 Postcard 45 Preventing media m...

Page 235: ... Service messages 199 Specifying a recipient 110 Direct entering 110 One touch dial key 110 Speed dial 111 Specifying recipient 110 List 111 Phone book 111 112 Search 112 Speed dial Specifying recipient 111 Storage Machine 155 Print media 68 System requirements 8 T Thick stock 42 Transparency 46 Tray 2 207 Troubleshooting 157 Media misfeed 175 Status error and service messages 191 TWAIN driver 101...

Page 236: ...Index 222 ...

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Summary of Contents for BIZHUB C10

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Konica Minolta BIZHUB C10, User Manual, Page: 172 / 236

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Summary of Contents for BIZHUB C10

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