Kimberley KARAVAN 2021, Installation, Maintenance & Operating Manual

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115 ©2021 Kimberley Kampers Manufacturing Pty Ltd
Customer Service
We pride ourselves in our customer service, from your enquiry all the way through until you fi nally sell the
product. Specifi cally, we offer the following service level:
1. Dealer pre-delivery check
Includes removing protective fi lm and packaging, cleaning and detailing the product and checking your
order requirements with the delivered product (dealer will sign the warranty card to verify that this has been
done).
2. Personal demonstration & instruction
Your dealer will show you how to use and operate the product.
3. Operating & Instruction Manual
This manual contains many recommendations as well as notes of caution, warnings and disclaimers.
4. Dealer telephone support
We will answer your questions and provide telephone assistance wherever you are on your journey.
Telephone Support
Contact your dealer fi rst or; Call Kimberley Kampers on 02 6686 73 44 (or USA direct on +1 937-594-9565)
Replacement Parts
Contact your dealer fi rst or; Call Kimberley Kampers on 02 6686 73 44 (or USA direct on +1 937-594-9565)
General Troubleshooting
Over the years we have learned that the following items may not be warranty related and we will alert you to
how to prevent this from occurring:
1. Water Taste
The most common problem comes from bad water going into the water tank. Please taste the water when
you take delivery and satisfy yourself on the taste. The water system uses plastic hoses which are ‘food
grade’ but still susceptible to water with iron content. The stainless steel and polyurethane tanks are inert
containers and will not affect the taste of water. If you fi nd a taste problem with the water, we suggest you
install a 1 micron water fi lter which your dealer can supply. Empty your tanks when in storage.
IMPORTANT: Do not clean water system with Vanilla or Vinegar as these will damage pipes.
2. Alloy Wheels
There is a possibility that gibbers and sharp stones can get caught between the alloy wheel and the brake
system or the hub. This is more prevalent on 17 inch wheels and larger format exotic wheels. As these
alloys are a special format, our hubs and brakes may score the wheels and could be dangerous to your
safe driving.
3. Batteries and Charging
The batteries we supply are very robust but the most common problem occurs when the Kimberley
batteries are discharged to either a very low level or they are left in a moderately discharge state. Please
cycle your batteries and ensure that at least 14.0 volts is available at the trailer plug when charging from
the vehicle. Kimberley Batteries are equipped with an internal LifePO4 Battery Management System - BMS.
This monitors each prismatic cell and charges, manages and balances each cell with optimum effi ciency
during charging and discharge. The BMS will protect the battery pack from over charging, over discharge,
over temperature and or short circuiting. The system is self managing and works very well with the rest
of the components installed by KK. The battery and it’s cells can be monitored outside of the Kamper
monitoring system by a secondary KK App that can be downloaded by either Android or Apple devices.
This is an excellent way to double check your Simarine and Battery have “synced”.
4. Brakes and Wheels
An easily made error is to drive off and leave the parking brake on. Our practice at Kimberley is that the
driver has responsibility to check the locks, brakes and trailer connection before departing. You should
check 100% on the connection to the vehicle and that the PARKING Brake is off before departing. We have
heard many times the expression: “ I thought you checked that!”
After Sales Service