U3022BH10
Keysight Support, Services, and Assistance
Keysight Support, Services, and Assistance
Service and Support Options
There are many other repair and calibration options available from the Keysight Technologies
support organization. These options cover a range of service agreements with varying response
times. Contact Keysight for additional information on available service agreements for this
product.
Contacting Keysight
Assistance with test and measurements needs and information or finding a local Keysight office
are available at:
http://www.keysight.com/find/assist
If you do not have access to the Internet, contact your field engineer.
In any correspondence or telephone conversation, refer to the Keysight
product by its model number and full serial number. With this information,
the Keysight representative can determine the warranty status of your unit.
Shipping Your Product to Keysight for Service or Repair
IMPORTANT Keysight Technologies reserves the right to reformat or replace the internal
hard disk drive in your analyzer as part of its repair. This will erase all user
information stored on the hard disk. It is imperative, therefore, that you make a
backup copy of your critical test data located on the analyzer’s hard disk before
shipping it to Keysight for repair.
If you wish to send your instrument to Keysight Technologies for service or repair:
•
To improve turn-around time, return your instrument along with your PNA-X and cables to
Keysight so that we may verify the operation of the complete system.
•
Include a complete description of the service requested or of the failure and a description of
any failed test and any error message.
•
Remove and retain the front handles and all rack mount hardware. The analyzer should be sent
to Keysight in the same configuration as it was originally shipped.
•
Ship the analyzer using the original or comparable antistatic packaging materials.
•
Contact Keysight for instructions on where to ship your analyzer.
U3022BH10 User's and Service Guide
123
