Getting started
53
As a result, Kaspersky Anti-Virus will begin the update process, and display the
details of the process in a special window.
5.7.
What to do if protection is not
running
If problems or errors arise in the performance of any protection component, be
sure to check its status. If the component status is
not running
or
running (sub-
system malfunction)
, try restarting the program.
If the problem is not solved after restarting the program, we recommend correct-
ing potential errors using the application restore feature (see Chapter 17 on pg.
208).
If the application restore procedure does not help, contact Kaspersky Lab Tech-
nical Support. You may need to save a report on component operation to file
and send it to Technical Support for further study.
To save component report to file:
1. Select component under
Protection
in the application main window and
click on Open Report
(component currently running) or Open Last Start
Report (component disabled).
2. In the report window, click
Actions
→
Save as
and in the window that
opens, specify the name of the file in which the report will be saved.
