TaxLine IP Installation & User Guide
48
APPENDIX A - DIAGNOSTIC/VERIFICATION OF PBX
FORMAT
The “Diagnostic” option includes several modes which may be used to check the
communication between the unit and the PBX, and the configuration of the unit.
Once the PBX´ format and protocol parameters have been entered, establish
communication between the unit and the PBX.
HOT LINE MODE
…
…
3. Configuration
4. System Status
…
3. Costing
4. PBX
…
…
5. Format
6. Diagnostic
…
Select Option
3.Configuration
in the main menu followed by
4.PABX,
and
6
to
select the
Diagnostic
option.
Diagnostic
HOTLINE
CANCEL to quit
In HOT LINE mode, the unit prints in real time all the data as received from the PBX.
This enables the checking of the PBX - unit communication.
Make a phone call from an extension, and then hang-up. The unit should print the
call record exactly as sent by the PBX.
Case 1:
The unit correctly prints the data.
Go to format checking (ACCEPTED and REJECTED modes).
Case 2:
The unit prints strange characters with no clear meaning.
Check that the unit configuration (speed, parity,...) corresponds to the
protocol used by the PBX in the V24 output.
Case 3:
The unit does not print anything.
Check the unit - PBX connection cable and the selected protocol. Also
check that the V24 output of the PBX has been properly activated.
For cases 2 and 3, try until you get proper PBX-unit communication. Then, go to next
step (checking format).
In the case of a persistent problem, contact your supplier.
