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15-26
15. ABOUT THE DV GATEWAY FUNCTION
Troubleshooting
D
Error messages of the RS-MS3W and the RS-MS3A
If an error message is displayed when clicking (touching) <Start> in the RS-MS3W or RS-MS3A, read
the following chart. If you are unable to locate the cause of a problem or solve it through the use of this
chart, contact your Icom Dealer or Service Center.
Message
Possible Cause
Solution
REF�
Gateway Repeater (Server IP/
Domain) cannot be found.
The gateway repeater address is
not correctly entered.
Correctly enter the gateway
repeater address.
RS-MS3W,
RS-MS3A’s
instruction
manual
Your Windows or Android device
does not connect to the Internet.
Connect your Windows or Android
device to the Internet, and check
whether or not you can access to
a web site on the www browser.
–
Terminal/AP Call sign is
incorrect.
The Terminal/AP call sign is not
correctly entered.
Correctly enter the call sign.
L
The call sign consists of 8
characters.
•Enter a space before the
character.
•Enter a desired ID suffix between
A to Z, except for G, I, and S, for
the 8th character.
RS-MS3W,
RS-MS3A’s
instruction
manual
The USB cable is not
connected. (1
MM
)
Transceiver connection is wrong.
Check the connection between
the transceiver and the Windows
device, or the transceiver and the
Android device.
The USB cable is not
connected. (2
MM
)
The transceiver is not turned ON.
Turn ON the transceiver.
–
The transceiver is in the Normal
mode.
Enter the Terminal mode or
Access Point mode.
Failed to connect to the
network.
The application cannot create a
socket for sending and receiving
data.
Check whether or not the port
number (40000/40002) competes
with other application. If so, stop
the competing application.
–
Restart the RS-MS3W or
RS-MS3A. If an error message
does not disappear, restart
Windows or Android device.
–
A Network error occurred.
System error occurs when receiving
data from a network.
Restart the RS-MS3W or
RS-MS3A. If an error message
does not disappear, restart
Windows or Android device.
–
Failed to start the service.
The gateway repeater address
or Terminal/AP call sign is not
correctly entered.
Correctly enter the gateway
repeater address or Terminal/AP
call sign.
RS-MS3W,
RS-MS3A’s
instruction
manual
System error occurs when the
service started.
Restart the RS-MS3W or
RS-MS3A. If an error message
does not disappear, restart
Windows or Android device.
–