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Chapter 8. Solving Computer Problems
Computer problems can be caused by software, hardware, or both.
You can diagnose and solve many problems with the assistance of
the self-tests and system programs contained in Easy-Setup. If a
hardware problem is detected by the self-tests, an error message is
displayed.
The system programs can identify a problem or provide information
for the service representative. Make a note of all error codes, and
give them to the service representative when you call for service. If
the system programs cannot be loaded, the troubleshooting charts
and other information will help you determine what corrective action
to take.
Important
Use this chapter to test only
IBM products. Non-IBM products
can cause misleading error information or incorrect computer
responses. When testing non-IBM products, refer to the
instructions supplied with those products.
Common Problems and Frequently Asked Questions
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190
Common Problems and Actions
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190
Frequently Asked Questions and Answers
. . . . . . . . . . .
192
Testing the Computer
. . . . . . . . . . . . . . . . . . . . . . . .
193
Troubleshooting Charts
. . . . . . . . . . . . . . . . . . . . . . .
195
Error Codes
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
195
LCD Blank or Power-On Problems
. . . . . . . . . . . . . . .
198
Screen Messages
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200
Other General Problems
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201
What If Testing Cannot Find the Problem?
. . . . . . . . . . . .
203
Battery Power Problems
. . . . . . . . . . . . . . . . . . . . .
203
CD-ROM Drive Problems
. . . . . . . . . . . . . . . . . . . .
204
Diskette Drive Problems
. . . . . . . . . . . . . . . . . . . . .
205
Port Replicator Problems
. . . . . . . . . . . . . . . . . . . . .
205
External Monitor Problems
. . . . . . . . . . . . . . . . . . . .
206
Hibernation Problems
. . . . . . . . . . . . . . . . . . . . . . .
207
Infrared Communication Problems
. . . . . . . . . . . . . . .
207
Keyboard, External Numeric Keypad, and Pointing Device
Problems
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208
Option Problems
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209
PC Card Problems
. . . . . . . . . . . . . . . . . . . . . . . .
210
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . . .
211
Software Problems
. . . . . . . . . . . . . . . . . . . . . . . .
212
Getting Service
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
213
Listing Installed Options
. . . . . . . . . . . . . . . . . . . . .
213
Copyright IBM Corp. 1996
189
Summary of Contents for ThinkPad 365X
Page 1: ...S76H 7579 00 IBM ThinkPad 365X 365XD User s Guide ...
Page 2: ......
Page 3: ...S76H 7579 00 IBM ThinkPad 365X 365XD User s Guide IBM ...
Page 8: ...vi IBM ThinkPad 365X 365XD User s Guide ...
Page 16: ...xiv IBM ThinkPad 365X 365XD User s Guide ...
Page 22: ...xx IBM ThinkPad 365X 365XD User s Guide ...
Page 29: ...Getting Started 1 1 2 2 1 2 Right Side View Chapter 1 Getting Started 7 ...
Page 31: ...Getting Started Chapter 1 Getting Started 9 ...
Page 33: ...Getting Started 3 3 6 7 5 Chapter 1 Getting Started 11 ...
Page 82: ...Using the CD ROM Drive 60 IBM ThinkPad 365X 365XD User s Guide ...
Page 126: ...Affixing a Nameplate 104 IBM ThinkPad 365X 365XD User s Guide ...
Page 156: ...ThinkPad 365 Port Replicator 1 1 3 3 2 2 4 4 134 IBM ThinkPad 365X 365XD User s Guide ...
Page 210: ...When Using Windows 95 188 IBM ThinkPad 365X 365XD User s Guide ...
Page 260: ...Avoiding Hardware Conflicts 238 IBM ThinkPad 365X 365XD User s Guide ...
Page 307: ......
Page 308: ...IBM Part Number 76H7579 Printed in U S A 76H7579 S76H 7579 ...