IBM ThinkPad 365X, User Manual

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Getting Help, Service, and Information
Online Housecall
Online Housecall is a remote communication tool, available in the
U.S. and Canada only, that allows an IBM HelpWare
technical-support representative to access your PC by modem.
Many problems can be diagnosed remotely and corrected quickly
and easily. To use this tool, a modem and a remote access
application program are required.
For more information about configuring your PC for Online Housecall:
In the U.S., call 1-800-772-2227.
In Canada, call 1-800-565-3344.
Getting Information by Fax
If you have a touch-tone telephone and access to a fax machine, in
the U.S. and Canada you can receive by fax free marketing and
technical information on many topics, including hardware, operating
systems, and local area networks (LANs). You can call the IBM PC
Company Automated Fax System 24 hours a day, 7 days a week.
Follow the recorded instructions, and the requested information will
be sent to your fax machine.
To access the IBM PC Company Automated Fax System, do the
following:
In the U.S., call 1-800-426-3395.
In Canada, call 1-800-465-3299.
Using Electronic Support Services
If you have a modem, you can access public electronic bulletin
boards and public messaging areas, electronic conferences, and
searchable databases available in several of the most popular online
information services.
Chapter 8. Solving Computer Problems
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