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Troubleshooting
Keyboard, External Numeric Keypad, and Pointing Device Problems
Problem
Action
All or some keys on the
system keyboard do not
work.
If the problem occurs immediately after the computer returns to normal
operation from suspend mode, enter the power-on password. If a power-on
password is set, you must enter the password.
If the external keyboard is connected, the numeric keypad on the system
keyboard will not work.
If the external numeric keypad or the mouse is connected:
1. Turn off the computer.
2. Remove the external numeric keypad or the mouse.
3. Turn on the computer and try using the keyboard again.
If the keyboard problem is resolved, check the connection of the external
numeric keypad, external keyboard, or the mouse. If there is still a problem,
have the computer serviced.
The pointer drifts when
the computer is turned on
or after resuming normal
operation.
—or—
During computer
operation, the pointer
drifts when not using the
TrackPoint III.
Drifting is a characteristic of the TrackPoint III and is not a defect. The drifting
occurs for several seconds under the following conditions:
When the computer is turned on.
When resuming normal operation.
When the TrackPoint III is pressed for a long period of time.
When the environmental temperature changes.
The mouse or pointing
device does not work.
Verify that the mouse or pointing-device cable is securely connected to the
computer.
Try using the TrackPoint III. If the TrackPoint III works, suspect the
externally attached pointing device.
If you are using Windows 3.11, make sure Computer is set as MS-DOS
System with APM. See page 165.
If you are using a mouse that is not compatible with the IBM PS/2 Miniature
Mouse, disable the TrackPoint III using the ThinkPad Features program.
1. For OS/2 and Windows, see page 261 to disable the TrackPoint III.
2. For DOS, see page 36 or page 261.
All or some keys on the
external numeric keypad
do not work.
Verify that the external numeric keypad is correctly connected to the computer.
Chapter 8. Solving Computer Problems
209
Summary of Contents for ThinkPad 365X
Page 1: ...S76H 7579 00 IBM ThinkPad 365X 365XD User s Guide ...
Page 2: ......
Page 3: ...S76H 7579 00 IBM ThinkPad 365X 365XD User s Guide IBM ...
Page 8: ...vi IBM ThinkPad 365X 365XD User s Guide ...
Page 16: ...xiv IBM ThinkPad 365X 365XD User s Guide ...
Page 22: ...xx IBM ThinkPad 365X 365XD User s Guide ...
Page 29: ...Getting Started 1 1 2 2 1 2 Right Side View Chapter 1 Getting Started 7 ...
Page 31: ...Getting Started Chapter 1 Getting Started 9 ...
Page 33: ...Getting Started 3 3 6 7 5 Chapter 1 Getting Started 11 ...
Page 82: ...Using the CD ROM Drive 60 IBM ThinkPad 365X 365XD User s Guide ...
Page 126: ...Affixing a Nameplate 104 IBM ThinkPad 365X 365XD User s Guide ...
Page 156: ...ThinkPad 365 Port Replicator 1 1 3 3 2 2 4 4 134 IBM ThinkPad 365X 365XD User s Guide ...
Page 210: ...When Using Windows 95 188 IBM ThinkPad 365X 365XD User s Guide ...
Page 260: ...Avoiding Hardware Conflicts 238 IBM ThinkPad 365X 365XD User s Guide ...
Page 307: ......
Page 308: ...IBM Part Number 76H7579 Printed in U S A 76H7579 S76H 7579 ...