IBM Netfinity ServeRAID-4H Ultra160, User Reference

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RAID Configuration functions . . . . . . . . . . . . . . . . . . 122
Using the IPSMON command-line program (NetWare only) . . . . . . . . 123
Chapter 12. Solving ServeRAID problems . . . . . . . . . . . . . 125
ServeRAID Manager fails to start (Windows NT and Windows 2000 only) 125
ServeRAID controller messages . . . . . . . . . . . . . . . . . . 125
ServeRAID startup (POST) messages . . . . . . . . . . . . . . . . 130
ServeRAID ISPR, BCS, and ECS POST error codes . . . . . . . . . 131
Rebuilding a defunct drive . . . . . . . . . . . . . . . . . . . . 136
Steps for recovering from defunct drives . . . . . . . . . . . . . . 136
Rebuilding a hot-swap drive. . . . . . . . . . . . . . . . . . . 136
Recovering from an incomplete format of a physical drive. . . . . . . . . 137
Solving problems in a failover environment . . . . . . . . . . . . . . 138
Recovering from a failure in a failover environment . . . . . . . . . . 138
Replacing a controller of a failover pair in non-hot-plug PCI slot
. . . . . 138
Replacing a controller of a failover pair in hot-plug PCI slot . . . . . . . 139
Recovering from a power failure during a failover . . . . . . . . . . . 139
Troubleshooting an IBM ServeRAID Cluster Solution . . . . . . . . . . 139
Recovering from a failed ServeRAID server . . . . . . . . . . . . . 140
Recovering from a failed ServeRAID controller . . . . . . . . . . . . 140
Recovering from a failover in a Microsoft Cluster Service server . . . . . 143
Recovering from a failed server in a ServeRAID cluster
. . . . . . . . 143
Troubleshooting ServeRAID subsystems in a cluster environment . . . . . 144
Chapter 13. Getting help, service, and information . . . . . . . . . . 147
Service support . . . . . . . . . . . . . . . . . . . . . . . . 148
Before you call for service . . . . . . . . . . . . . . . . . . . . 148
Getting customer support and service . . . . . . . . . . . . . . . . 149
Using the World Wide Web . . . . . . . . . . . . . . . . . . . 149
Using electronic support services. . . . . . . . . . . . . . . . . 149
Getting information by fax
. . . . . . . . . . . . . . . . . . . 150
Getting help online . . . . . . . . . . . . . . . . . . . . . . 150
Getting help by telephone
. . . . . . . . . . . . . . . . . . . 150
Getting help around the world . . . . . . . . . . . . . . . . . . 151
Purchasing additional services. . . . . . . . . . . . . . . . . . . 152
Enhanced PC support line . . . . . . . . . . . . . . . . . . . 152
900-number operating system and hardware support line . . . . . . . . 152
Network and server support line . . . . . . . . . . . . . . . . . 152
Ordering support line services . . . . . . . . . . . . . . . . . . 153
Warranty and repair services . . . . . . . . . . . . . . . . . . 153
Ordering publications . . . . . . . . . . . . . . . . . . . . . . 154
Appendix. Product warranties and notices . . . . . . . . . . . . . 155
Warranty Statements . . . . . . . . . . . . . . . . . . . . . . 155
IBM Statement of Limited Warranty for United States, Puerto Rico, and
Canada (Part 1 - General Terms) . . . . . . . . . . . . . . . . 155
IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey,
United States (Part 1 – General Terms) . . . . . . . . . . . . . 158
Part 2 - Worldwide Country-Unique Terms . . . . . . . . . . . . . 160
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Edition Notice . . . . . . . . . . . . . . . . . . . . . . . . 164
Non-IBM Web sites . . . . . . . . . . . . . . . . . . . . . . 165
Year 2000 readiness and instructions . . . . . . . . . . . . . . . 165
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . 165
Important notes . . . . . . . . . . . . . . . . . . . . . . . 166
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 167
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