IBM Netfinity ServeRAID-4H Ultra160, User Reference

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Service support
With the original purchase of an IBM hardware product, you have access to
extensive support coverage. During the IBM hardware product warranty period, you
may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.) for
hardware product assistance covered under the terms of the IBM hardware
warranty. See “Getting help by telephone” on page 150 for HelpCenter telephone
numbers in other countries.
The following services are available during the warranty period:
v
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
v
Engineering change management - Occasionally, there might be changes that
are required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make Engineering Changes (ECs) available that apply to your
hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
v
Machine Type and Model
v
Serial numbers of your IBM hardware products
v
Description of the problem
v
Exact wording of any error messages
v
Hardware and software configuration information
If possible, be at your computer when you call.
The following items are not covered:
v
Replacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in the format IBM
FRU XXXXXXX.
v
Identification of software problem sources
v
Configuration of BIOS as part of an installation or upgrade
v
Changes, modifications, or upgrades to device drivers
v
Installation and maintenance of network operating systems (NOS)
v
Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM’s warranty terms.
Before you call for service
Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with
your computer or software. Also, be sure to read the information in any README
files that come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations of error
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IBM
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Netfinity
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User’s Reference: ServeRAID
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-4H Ultra160 SCSI Controller